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31 Customer Service courses in Kingswinford

Customer ServiceKingswinford

Customer Service

By Mpi Learning - Professional Learning And Development Provider

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

Customer Service
Delivered in-person, on-request, onlineDelivered Online & In-Person in Loughborough
£450

Customer Service Skills

5.0(3)

By Magpie Training

Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.

Customer Service Skills
Delivered in-person, on-requestDelivered In-Person in Consett
£18

Customer service – get all the basics right and enhance your customer experience

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Customer service – get all the basics right and enhance your customer experience
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

How to generate long-standing customer loyalty when dealing with clients?

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

How to generate long-standing customer loyalty when dealing with clients?
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

All you need to know about telephone etiquettes, communication and behaviours

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

All you need to know about telephone etiquettes, communication and behaviours
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

All you need to know about effective complaints handling

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All you need to know about effective complaints handling
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

Successfully manage customer expectations during each stage of the customer journey

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully manage customer expectations during each stage of the customer journey
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

Delivering the best customer care when dealing with clients

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Delivering the best customer care when dealing with clients
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

Customer Facing Skills

By Lapd Solutions Ltd

This workshop is designed to examine how we care for our customers. We do this by identifying many aspects of a lot of customers and using data from those attending our workshops. We also look at types of customers, how they usually behave, and how we can negatively impact them through careless interactions, or, positively through careful communication, consideration, and using "ACE"—Approach with Care and Empathy.  We aim to see people leave our workshop with far better insights into customer-facing best practices and ideas to improve their training for customer-facing employees. -------------------------------------------------------------------------------- LENGTH For more information about duration, please contact the Institute. NEXT COURSE START Enquire for more information COURSE DELIVERY Self-Paced Online, In Company -------------------------------------------------------------------------------- SUITABILITY - WHO SHOULD ATTEND? WHO SHOULD ATTEND AND WHY? Who? - Anyone involved in a customer-facing role or training their customer-facing staff. Why? - The ultimate goal in customer-facing skills is to win lifelong customers by continuously managing customer relationships, to gain those lifelong customers. Any business that can see a consistent issue with retaining customers is in for a tough time. But we ask you to go a step further by not just keeping customers happy but attracting new customers and focussing on retaining our high-impact customers. Our thinking extends to 'Occupying our customer's consciousness.' A persistent fishing expedition to continually engage our customers, even when it is not to buy something. This engagement gives us an almost permanent inroad to their internal marketing, follow-on sales, recommendations, and loyalty. TRAINING COURSE CONTENT * Define a customer and what we are to them. * Share specific experiences you or someone you know may have had, good and bad. * Share some good and bad ways you and others have dealt with customers. * Discuss our Ten Types of Customers and ask you to decide which you get more than others. * Break into groups to analyse our data and ask you to discuss it. * Discuss our Customer-facing model and why lifelong relationships are critical to managing customers. * Look at our thoughts on managing our top ten customer types. * Through small group discussions, create a top 5 action list to take away and review in 3 months. COURSE DELIVERY DETAILS When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face. Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, at the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station. We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.

Customer Facing Skills
Delivered in-person, on-request, onlineDelivered Online & In-Person in Birmingham
£1250 to £1500

Handling Difficult Conversations

By Mpi Learning - Professional Learning And Development Provider

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

Handling Difficult Conversations
Delivered in-person, on-request, onlineDelivered Online & In-Person in Loughborough
£445
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Educators matching "Customer Service"

Show all 25
Local Education And Development

local education and development

Walsall

ABOUT US Local Education and Development (LEAD) engages with a range of learners' to provide an educational curriculum offer that aligns their skills and ambitions with the needs of the local economy. Our major strength is that the management team are all practicing teachers, with 20 years experience in the education and training industry. We deliver a range of training solutions that have progressed individuals into paid employment, further education and apprenticeships. The key objective of this training is to tackle the government agenda of low employment rates which are driven by poor education, skills and training within the community. LEAD have worked with a wide range of organisations to develop and implement strategies that fully supported their training and transformation needs. This has resulted in reduced costs, improved efficiency and growth for all our clients.

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Constant Training

constant training

London

Founded in 1998 by Joe Constance, Constant Training provides fun, highly interactive and fast past programs for organizations of all types and sizes. Joe Constance has owned and operated eleven different companies where he gained significant managerial and hands-on experience. His combination of sales, managerial, and training experience provides the foundation for Constant Training's intense customer focus. Biography - Joe Constance Joe is a lifelong resident of the Upper Peninsula of Michigan with the exception of 2 years where he lived in Minneapolis and worked for an international training company as an area manager and instructor. He has owned eleven different businesses and has had up to 200 employees. Joe has had plenty of success as well as many failures. He facilitates workshops in a fun, relaxed and interactive way. He has his Masters Degree with a focus in adult education from Northern Michigan University and currently resides in Marquette MI with his wife, Ann.

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Greater Birmingham & Solihull Institute Of Technology

greater birmingham & solihull institute of technology

Birmingham

About GBSIoT: A roadmap to success An Institute of Technology (IoT) is an exciting place to gain top-quality training and qualifications in Science, Technology, Engineering and Maths (STEM)-based subjects. Located across England, IoTs are a national network of partnerships between local colleges, universities and leading employers. Backed by a £290 million government investment, IoTs deliver the very best in technical education. Discover a new path to success today. Technical. Skills. Work. The GBSIoT is a powerhouse for advanced manufacturing and engineering bringing together a partnership of the leading further education colleges, universities and employers for the region. Whether you’re a student looking for a course at any level, a career changer looking to retrain, an employer looking for advice or you just want to find out more about the opportunities available to you, we can help you.

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Brighter Futures Community Hub Ltd.

brighter futures community hub ltd.

London

A SPECIALIST SKILLS HUB FOR ADULTS WITH A LEARNING DISABILITY Our Skills hub provide support to the service user in improving their quality of life. Our services assist the service user to lead an independent and fulfilling life and helps them to maintain a healthy lifestyle, and to promote and enhance effective personal support networks. This supports our commitment to helping individuals live safely and independently and be socially included within their local communities. Our services will support the service user to take greater control of their own lives and encourage them to remain as independent within their own home, residential services and the community and within their chosen way of life. The service user is at the centre of all decisions about how they are supported. Our Skills Hub provides services in such a way that the service user is able to feel secure, confident, and included in all decisions regarding the service provided to them.

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Focus 4 Learning Ltd

focus 4 learning ltd

WOLVERHAMPTON

The Centre offers a range of vocational qualification to employed and unemployed learners. We aim to train individuals to become active in the Labour Market by providing skills in the following areas: Health Care Sector Business Administrations Childcare Customer Services Education & Training Leadership for Health and Social Care and Children and Young Peoples Services Specialist Support for Teaching and Learning in Schools

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Geotraining

geotraining

3.6(10)

Wolverhampton

Our culture defines the way we do things and consist of our Mission, Our Principles of Service. Our Core Values and Foundational Belief. Our vision is to create a brilliant service Geotraining has experience and success in providing training and assessment for organisation of all shapes and sizes. We deliver quality training in numerous sectors ranging from health and social care to business administration. We provide quality service to our learners and employers and work closely with them to communicate progress, industry news and opportunities.

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The Finance And Management Business School

the finance and management business school

2.7(17)

Birmingham

Welcome to FMBS, one of the UK’s leading providers of training for unemployed people and those looking to reskill. Our offer is designed to deliver programmes which help people improve their lives by delivering a range of affordable programmes across many sectors which are free to most learners. Our training programmes will enable those wanting to gain employment to do so rapidly through undertaking courses which are delivered over a short period of time, at times convenient to you and with additional support to enable you to overcome any additional barriers to employment you may have such as an inability to afford AAT Membership Fees, Forklift Licences and SIA Security Licences. Our records show that the majority of learners who complete our programmes progress into employment. For those looking to reskill we offer a range of blended learning solutions which will enable you to study in your own timeframe whether you want to learn at home, on the go or in a College environment. Our programmes are chosen to link into areas with skills shortages such as Bookkeeping. Evidence suggests that people who are better qualified earn higher salaries so adding qualifications to your CV will not only help you climb the career ladder they will also enable you to earn more money! Our expert teaching team have many years’ experience in delivering the qualifications we offer giving you the confidence and support you need to succeed. We look forward to welcoming you to an FMBS centre very soon to begin your qualification, employment and/ or job improvement journey! Jacqueline Cope, Trudi Gunning & Chris Levitt The Finance & Management Business School

Study Academy

study academy

Birmingham

Study Academy is everything you’ll need for practical staff training and development. We are an experienced digital training provider covering finance & compliance, personal growth, health & safety, business skills, and health & social care. Our team delivers lessons specially tailored to your business on a personalised platform. We’ll work closely alongside you to advise suitable topics and design online training to help staff on the job. WHY WORK WITH STUDY ACADEMY? There are countless benefits to moving your training in-house. Working with an independent training body means an expensive cost since you’ll need to book refresher sessions and trainers for new staff.  Designing and developing a digital learning platform removes that pressure. All learning required from your employees is provided in one place, where you have complete control. Study Academy dedicates time and effort to understanding your business mission and ensuring that your staff learning reflects your values. You’ll no longer have to suffer stale courses with outdated scenarios. Any first aid support or business management lessons will directly consider the needs of your business. STAFF TRAINING WITH STUDY ACADEMY Our staff training solutions are second to none. We can support transitions into management, fire safety training, food handling legalities and much more. Running a business is no easy feat, and having one platform to equip all staff members provides some unity. You’ll be able to monitor who has completed which lessons, as well as when annual training needs updating. First aid, for example, is not a one time course. Staff training must be completed constantly and consistently, so an easily accessible digital platform is convenient. REGULATORY COMPLIANCE TRAINING WITH STUDY ACADEMY Regulatory compliance training is arguably the most critical for your organisation. Sessions from Study Academy ensure that employees understand the laws, regulations and policies that govern your business. Compliance lessons can cover data handling, financial law and fraud awareness. We are a digital training provider that aims to introduce the law to your staff, help them understand why the rules are in place and why they’re vital to follow. The consequences of improper training are devastating. ONBOARDING AND INDUCTION TRAINING WITH STUDY ACADEMY New members of staff have no concept of what your business values. Perhaps they have experience or qualifications in your sector, but that isn’t enough to effectively represent your business. A personalised digital training platform with Study Academy can help you and train staff in your brand voice and guidelines. With a consistent welcome session, every new employee will understand your organisation from the same level, so your team will present themselves consistently.

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Sandler Training, Heart Of England

sandler training, heart of england

5.0(2)

Birmingham

Sandler Training in Birmingham by Nigel Dunand Sandler Training provides sales training, management training, customer service training, and professional development for individuals and organisations in Birmingham.

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East Birmingham Community Forum Ltd.

east birmingham community forum ltd.

West Midlands

In our 30 years of service, we have delivered Careers Guidance support to over 100,000 people, delivered 40,000 accredited qualification, and offered enterprise support to 1,550 businesses. EBCF Ltd is a not-for-profit company limited by guarantee established in 1992 by Her Magesty’s Government mandated by the Secretary of State to establish locally managed community capacity building provision via East Birmingham Taskforce (1988). The Company established three main areas of focus, these being, Jobs, Enterprise, and Training. The business operated under the JET Shop brand for many years in the heart of East Birmingham and during the last 10 years successfully branched out to other inner-city areas of Birmingham and regionwide to meet contractual obligations and strategic objectives. EBCF has delivered jobs, enterprise, and training related projects through Local, Central and European government funding, and including other philanthropic agencies. We are accredited with all leading exam boards and hold direct claim status (DCS) for many qualifications from entry level to Level 6 in various vocational areas. Our Careers Advisers are in-house trained and qualified to Level 4 and 6 with wealth of knowledge and experience to enable our customers to make a smooth transition from learning to work. Our 30 years of local in-community delivery enables us to have a qualified perspective on what will work and what will not when engaging local communities. Our success to date has been possible by investing in local communities, establishing partnerships with likeminded organisations, and levering resources of benefit to our beneficiaries.

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