All you need to know about telephone etiquettes, communication and behaviours

Description

In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit.

With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction.

If you want to improve your or your employees' customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

Delivered both on-site and online, this course has been specifically tailored to cover key topics crucial to customer success and to improve customer service abilities.

Topics covered:

• Basics of customer relationship
• Customer care –from a powerful mindset to a perfect attitude
• Showing genuine care to generate trust
• Identify, anticipate and fulfil your customer needs
• Managing and exceeding your customer expectations
• The keys to success to effective complaints handling
• Understanding your clients’ perspective better

Length: 3 hours

Feel free to reach out if you want to know more or enquire my course!