> Are you aware of the importance of communication and its usage to customer
> relations dealings? Do you want to know how to improve yourself to be able to
> communicate well with your cients? If yes, then you should take an initiative
> to be able to develop your communicate techniques to be able to communicate
> well with your customers.
DESCRIPTION:
When you in a customer relations line of job, you will find at first that
handling a difficult customer may seem like a worthless job and does not need so
much. However, it does but fortunately, you can develop skills to be able to
adapt the challenges that difficult customers pose. This course will be able to
help you extend your communication skills to handling difficult people and
situations throughout your daily life.
Moreover, improving the focus of your thoughts and feelings, stress management,
and the way you listen to and empathize with others, you will be better able to
meet the challenges other people pose in both your professional and personal
life. Implementing the guidelines in this module is the first step in a process
towards forever changing how you interact with others. There are particular
methodologies and techniques that may help you upgrading your relational
abilities and these will disclose to you where you are deficient. In this
course, you will clearly get individuals to react with the right communication
and approaches to doing it effectively.
WHO IS THE COURSE FOR?
* Professionals who work in the communications industry or part of the
communications department. This will also be helpful to those people who are
struggling with communication that can affect their customer relations
dealing
* People who are interested in learning more about communication
ENTRY REQUIREMENT:
* This course is available to all learners, of all academic backgrounds.
* Learners should be aged 16 or over to undertake the qualification.
* Good understanding of English language, numeracy and ICT are required to
attend this course.
ASSESSMENT:
* At the end of the course, you will be required to sit an online
multiple-choice test. Your test will be assessed automatically and
immediately so that you will instantly know whether you have been successful.
* Before sitting for your final exam you will have the opportunity to test your
proficiency with a mock exam.
CERTIFICATION:
* After you have successfully passed the test, you will be able to obtain an
Accredited Certificate of Achievement. You can however also obtain a Course
Completion Certificate following the course completion without sitting for
the test. Certificates can be obtained either in hard copy at a cost of £39
or in PDF format at a cost of £24.
* PDF certificate's turnaround time is 24 hours and for the hard copy
certificate, it is 3-9 working days.
WHY CHOOSE US?
* Affordable, engaging & high-quality e-learning study materials;
* Tutorial videos/materials from the industry leading experts;
* Study in a user-friendly, advanced online learning platform;
* Efficient exam systems for the assessment and instant result;
* The UK & internationally recognized accredited qualification;
* Access to course content on mobile, tablet or desktop from anywhere anytime;
* The benefit of career advancement opportunities;
* 24/7 student support via email.
CAREER PATH:
The Customer Relations & Dealing Course is a useful qualification to possess,
and would be beneficial for the following careers:
* Call Center Agent
* Concierge
* Client Relations Associate
* Customer Service Representative
* Front Desk Associate/Receptionist
* Member Service Specialist
* Patient Care Coordinator.
Customer Relations & Dealing Module One - Getting Started 00:30:00 Module Two -
The Right Attitude Starts with You 01:00:00 Module Three - Stress Management
(Internal Stressors) 01:00:00 Module Four - Stress Management (External
Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six -
Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the
Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In
Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00
Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module
Eleven - Following up With a Customer Once You Have Addressed Their Issue
01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management
Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00
Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00
Considerations in Tool Selection 00:15:00 Strategies for Customer Retention
00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider
00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team
00:15:00 Mock Exam Mock Exam- Customer Relations & Dealing Course 00:20:00 Final
Exam Final Exam- Customer Relations & Dealing Course 00:20:00 Certificate and
Transcript Order Your Certificates and Transcripts 00:00:00