585 Customer Relations courses
Graduate Diploma in Customer Service Skills
By iStudy UK
KEEP YOUR CUSTOMERS HAPPY BY LEARNING HOW TO INTERACT WITH THEM Any business benefits from good customer relations, whether a large corporation or a mom and pop shop. Customer relations, or customer service, refers to the way a business communicates and interacts with the public to gain and retain customers. Graduate Diploma in Customer Service Skills is necessary for a business to cultivate good customer relations to attract and keep a loyal base of customers. Some companies hire consultants to advise them how to develop stellar customer relations. Customer relations is key to understanding consumer motivation. Without assessing customer relations, it's difficult for a company to know how visible it is in terms of its client base. It's also hard to figure out how to grow the company without understanding the relationships it has with current customers. Get this Advanced diploma and boost your customer service skills. Complete all the units and get the knowledge to be a competent customer care provider and earn all the plaudits that you deserve. COURSE HIGHLIGHTS Graduate Diploma in Customer Service Skills is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Graduate Diploma in Customer Service Skills into 20 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours, 21 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. WHY YOU SHOULD CHOOSE GRADUATE DIPLOMA IN CUSTOMER SERVICE SKILLS * Lifetime access to the course * No hidden fees or exam charges * CPD Accredited certification on successful completion * Full Tutor support on weekdays (Monday - Friday) * Efficient exam system, assessment and instant results * Download Printable PDF certificate immediately after completion * Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. * Improve your chance of gaining professional skills and better earning potential. WHO IS THIS COURSE FOR? Graduate Diploma in Customer Service Skills is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. REQUIREMENTS Our Graduate Diploma in Customer Service Skills is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CAREER PATH You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Graduate Diploma in Customer Service Skills - Updated Version Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations FREE 00:07:00 Providing Excellent Customer Service 00:06:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Graduate Diploma in Customer Service Skills - Old Version Module One - Getting Started FREE 00:30:00 Module Two - Who We Are and What We Do FREE 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Activities 00:00:00 Mock Exam Mock Exam- Graduate Diploma in Customer Service Skills 00:20:00 Final Exam Final Exam- Graduate Diploma in Customer Service Skills 00:20:00
ILM Level 2 – Award in Customer Care
By Challenge Consulting
ILM Level 2 Award in Customer Care – 4 day Accredited training course delivered in Nottingham A nationally recognised qualification taught across 4 x 1 day deliveries approximately 3 weeks apart. The course is specifically tailored for individuals whose job role requires direct customer interface, and where influencing and meeting the needs of customers is particularly important. The course brings tangible benefits to the participants and to their organisation through applying concepts taught at each stage of the course directly to the work environment, and providing opportunities to compare best practice methods and techniques with current practices.
Dive deep into the intricacies of 'Customer Service & Environment' with our comprehensive course. Explore the vital concepts that shape exceptional customer service, discover the art of effective organisation and management, and navigate the digital world with the inclusion of social media tools. As brands evolve in today's digital age, understanding the relationship between customers and their chosen brands has never been more crucial. Enrol now to propel your knowledge in this dynamic domain. Learning Outcomes * Understand the fundamental concepts underpinning successful customer service delivery. * Learn the strategies to organise and structure optimal customer service. * Gain insights into effective Customer Relationship Management (CRM) techniques. * Comprehend the interplay between customer satisfaction and brand loyalty. * Master the use of social media tools to enhance business customer relations. WHY BUY THIS CUSTOMER SERVICE & ENVIRONMENT COURSE? 1. Unlimited access to the course for forever 2. Digital Certificate, Transcript, student ID all included in the price 3. Absolutely no hidden fees 4. Directly receive CPD accredited qualifications after course completion 5. Receive one to one assistance on every weekday from professionals 6. Immediately receive the PDF certificate after passing 7. Receive the original copies of your certificate and transcript on the next working day 8. Easily learn the skills and knowledge from the comfort of your home CERTIFICATION After studying the course materials of the Customer Service & Environment there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. WHO IS THIS CUSTOMER SERVICE & ENVIRONMENT COURSE FOR? * Aspiring customer service managers aiming for excellence. * Brand strategists focused on enhancing customer relationships. * Business owners seeking to elevate their customer service standards. * Digital marketers keen on leveraging social media tools for businesses. * Customer relations officers eager to resolve client issues efficiently. PREREQUISITES This Customer Service & Environment does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Customer Service & Environment was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. CAREER PATH * Customer Service Manager: £30,000 - £45,000 * Brand Strategist: £35,000 - £50,000 * Business Consultant focusing on Service Delivery: £40,000 - £60,000 * CRM Specialist: £32,000 - £48,000 * Social Media Manager: £28,000 - £42,000 * Customer Relations Officer: £25,000 - £37,000 COURSE CURRICULUM Module 01: Concepts and Practices in Customer Service Delivery Concepts and Practices in Customer Service Delivery 00:13:00 Module 02: Organise Customer Service Delivery Organise Customer Service Delivery 00:14:00 Module 03: Structure of Customer Service Structure of Customer Service 00:14:00 Module 04: Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:18:00 Module 05: Customer Satisfaction & Relationship with Brand Customer Satisfaction & Relationship with Brand 00:15:00 Module 06: Monitoring and Resolution of Customers' Complaints & Problems Monitoring and Resolution of Customers' Complaints & Problems 00:15:00 Module 07: Social Media Tools and Channels for a Business Social Media Tools and Channels for a Business 00:15:00
OVERVIEW Restaurant managers have an immense contribution to the success of a food business. They oversee the daily operations of a restaurant and ensure customer satisfaction. In this Restaurant Management Course, you'll gain valuable insights into the various restaurant management operations to run a profitable restaurant. You'll start the Restaurant Management Course with a comprehensive understanding of the restaurant industry. Gradually, the program will take you through the basic steps and design considerations for planning a restaurant layout. In addition, you'll get information on menu planning, drinks management and business finance management. You will understand how technology can improve your restaurant management operations and explore the steps in finding and training the best employees for your business. You'll also learn how to maintain cleanliness in your restaurant and improve your understanding of customer relationship marketing. COURSE PREVIEW LEARNING OUTCOMES * Learn the fundamental steps of menu planning * Enrich your knowledge of purchasing, receiving, inventory, and storage * Know the strategies for an effective recruitment process * Find excellent tips on how to keep your restaurant clean and safe * Understand why teamwork is essential in restaurants * Learn about the customer relations and marketing policy WHY TAKE THIS COURSE FROM JOHN ACADEMY? * Affordable, well-structured and high-quality e-learning study materials * Meticulously crafted engaging and informative tutorial videos and materials * Efficient exam systems for the assessment and instant result * Earn UK & internationally recognised accredited qualification * Easily access the course content on mobile, tablet, or desktop from anywhere, anytime * Excellent career advancement opportunities * Get 24/7 student support via email WHAT SKILL WILL YOU LEARN FROM THE COURSE? * Menu Planning * Inventory Management * Health and Hygiene Management * Team Building * Marketing * Customer Service WHO SHOULD TAKE THIS RESTAURANT MANAGEMENT COURSE? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. ARE THERE ANY ENTRY REQUIREMENTS? This Restaurant Management Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. RESTAURANT MANAGEMENT COURSE CERTIFICATION After completing and passing the Restaurant Management Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. CAREER PATHÂ Restaurant Management Course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: * Restaurant Manager * Food and Beverage Manager * Hospitality Consultant * Event Planner * Culinary Entrepreneur Module 01: An Overview of the Restaurant Industry An Overview of the Restaurant Industry1 00:20:00 Module 02: Choosing Your Restaurant Choosing Your Restaurant1 00:16:00 Module 03: Restaurant Layout Management and Legal Requirements Restaurant Layout Management and Legal Requirements1 00:19:00 Module 04: Menu Planning Menu Planning1 00:25:00 Module 05: Drinks Management Drinks Management1 00:16:00 Module 06: Purchasing, Receiving, Inventory, and Storage Purchasing, Receiving, Inventory, and Storage1 00:29:00 Module 07: Financing Your Business Financing Your Business1 00:25:00 Module 08: Finding, Recruiting, and Training Employees Finding, Recruiting, and Training Employees1 00:25:00 Module 09: Running a Safe and Clean Restaurant Running a Safe and Clean Restaurant1 00:26:00 Module 10: Handling Service Using Technology Handling Service Using Technology1 00:23:00 Module 11: Teamwork and Daily Routine of a Restaurant Teamwork and Daily Routine of a Restaurant1 00:22:00 Module 12: Customer Relations and Marketing Policy Customer Relations and Marketing Policy1 00:26:00 Assignment Assignment - Restaurant Management 00:00:00 Order Your Certificates and Transcript Order Your Certificates and Transcripts 00:00:00
In the dynamic realm of UK photography, a pervasive challenge beckons: the pursuit of timeless moments captured in a click. Our comprehensive "Photography Pro Series: Capturing Moments" course is designed to navigate this challenge, empowering enthusiasts with an arsenal of skills to master the art and science of photography. This Photography Pro Series: Capturing Moments series unveils the secrets behind creating captivating visual narratives, from digital basics to advanced techniques like astrophotography and drone imaging. With a curriculum meticulously curated to enhance both technical prowess and creative flair, participants will embark on a transformative journey, elevating their photographic proficiency to new heights. This Photography Pro Series: Capturing Moments Bundle Consists of the following Premium courses: * Course 01: Photography : Digital Photography * Course 02: Photoshop Training for Beginners * Course 03: Portrait Photography Masterclass * Course 04: Night Photography Course * Course 05: Flash Photography: Off-Camera Flash * Course 06: Advanced Photoshop CC * Course 07: Drone Photography: Aerial Imaging and Cinematography * Course 08: Outdoor Photography * Course 09: Mastering the Art and Science of Astrophotography * Course 10: Product Photography * Course 11: Creating 360º Photos with Photoshop * Course 12: Basic Food Photography * Course 13: Family Portrait Photography Masterclass * Course 14: Fashion Photography: Capturing Style and Elegance * Course 15: Professional After Effect for Photography * Course 16: Stage Lighting * Course 17: iPhone Filmmaking * Course 18: Customer Relationship Management * Course 19: Workplace Health and Safety Advanced Diploma * Course 20: Youtube and Instagram Video Production 10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- * Course 01: Effective Communication Skills Diploma * Course 02: Business Networking Skills * Course 03: Influencing and Negotiation Skills * Course 04: Delegation Skills Training * Course 05: Time Management * Course 06: Leadership Skills Training * Course 07: Decision Making and Critical Thinking Online Course * Course 08: Emotional Intelligence and Social Management Diploma * Course 09: Assertiveness Skills * Course 10: Touch Typing Complete Training Diploma Learning Outcomes: Upon completion of this Photography Pro Series: Capturing Moments bundle, you should be able to: * Grasp the essentials, from camera settings to composition. * Unleash your creativity through basic and advanced Photoshop skills. * Master portrait, night, drone, and astrophotography for diverse scenarios. * Harness the power of off-camera flash for captivating results. * Create immersive experiences using Photoshop for panoramic photos. * Blend technical expertise with organisational and communication skills. Unlock the potential to freeze moments in time with precision and creativity. Through this Photography Pro Series: Capturing Moments course, you'll delve into digital photography, learn the magic of Photoshop, and master the nuances of various genres such as portrait, night, and outdoor photography. The captivating blend of theoretical insights and hands-on experiences ensures a holistic understanding of the craft. With an emphasis on safety, organisational skills, and customer relations, this course equips you not just as a photographer but as a versatile professional prepared for the multifaceted demands of the industry. CPD 300 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? * Enthusiasts aspiring to elevate their photography skills. * Professionals seeking to expand their visual communication toolkit. * Creative minds keen on exploring diverse photographic genres. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. REQUIREMENTS To participate in this Photography Pro Series: Capturing Moments course, all you need is - * A smart device * A secure internet connection * And a keen interest in Photography Pro Series: Capturing Moments CAREER PATH * Freelance Photographer: •25,000 - •40,000 * Photo Editor: •30,000 - •45,000 * Drone Photographer: •28,000 - •45,000 * Product Photographer: •25,000 - •35,000 * Astrophotography Specialist: •30,000 - •50,000 * Fashion Photographer: •25,000 - •40,000 CERTIFICATES CPD ACCREDITED CERTIFICATE Digital certificate - Included * CPD Accredited e-Certificate - Free * CPD Accredited Hardcopy Certificate - Free * Enrolment Letter - Free * Student ID Card - Free
***24 Hour Limited Time Flash Sale*** Sales, Marketing & KYC Endorsed Training Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you looking forward to being the next Sales and Marketing Guru? You don't have to look further. Let us journey into the realm of success together with our comprehensive "Sales, Marketing & KYC Endorsed Training" bundle. This bundle stands as a beacon in the stormy seas of professional development, illuminating your career advancement path with the right theoretical skills. We bring you two distinct categories of courses - three that bear the prestigious stamp of Quality License Scheme (QLS) endorsement and five that are accredited by CPD-QS. A testament to our commitment towards your growth, the QLS-endorsed courses have been meticulously designed to hone your sales, marketing, and customer understanding skills. Alongside providing invaluable knowledge, we cherish the opportunity to celebrate your achievements with tangible hardcopy certificates, a testament to your newfound prowess. Yet, our efforts do not stop there. The package also includes five carefully curated CPD-QS accredited courses. These courses delve into the vital aspects of business management, analysis, and law, along with detailed learning about Lean Process, Six Sigma, and Commercial Management. Together, they create a comprehensive blueprint for your success in the world of business. Key Features of the Sales, Marketing & KYC Endorsed Training Bundle: * 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Sales, Marketing & KYC Endorsed Training bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. * QLS Course 01: The Ultimate Sales Training Blueprint: How To Master Sales * QLS Course 02: Know Your Customer * QLS Course 03: Marketing * 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. * Course 01: Business Management * Course 02: Business Analysis * Course 03: Business Law * Course 04: Diploma in Lean Process and Six Sigma * Course 05: Commercial Management * In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. * Course 01: Professional CV Writing * Course 02: Job Search Skills * Course 03: Self-Esteem & Confidence Building * Course 04: Professional Diploma in Stress Management * Course 05: Complete Communication Skills Master Class * Convenient Online Learning: Our Sales, Marketing & KYC Endorsed Training courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes * Master the art of sales and marketing to boost your professional performance. * Understand the intricacies of 'Know Your Customer' regulations and their application. * Gain a deep understanding of effective business management strategies. * Develop skills for business analysis to make informed business decisions. * Understand the essentials of business law to navigate legal challenges in the business world. * Acquire knowledge about Lean Process and Six Sigma methodologies to improve organisational efficiency. * Learn commercial management skills to handle business operations effectively. Unleash your potential with our "Sales, Marketing & KYC Endorsed Training" bundle. The content is a finely tuned orchestra of knowledge, where every course contributes to a symphony of success. Three of our QLS-endorsed courses cultivate your skills in sales, marketing, and understanding your customer. Each course comes with a hardcopy certificate, an emblem of your accomplishments. Our five CPD-QS accredited courses act as catalysts for your journey, covering crucial areas such as business management, analysis, business law, Lean Process, Six Sigma, and commercial management. These courses offer an enriching theoretical experience, ensuring that you stay aligned with the latest industry standards. CPD 250 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? * Aspiring individuals keen to delve into the domains of sales, marketing, and customer relations. * Professionals seeking to enhance their knowledge in business management and law. * Individuals interested in mastering Lean Process and Six Sigma methodologies. * Those aiming to boost their commercial management skills for business operations. CAREER PATH * Sales Executive: £21,000 - £30,000 * Marketing Specialist: £24,000 - £35,000 * Business Analyst: £37,000 - £48,000 * Business Law Consultant: £45,000 - £60,000 * Lean Process/Six Sigma Consultant: £50,000 - £70,000 * Commercial Manager: £45,000 - £58,000 CERTIFICATES DIGITAL CERTIFICATE Digital certificate - Included HARD COPY CERTIFICATE Hard copy certificate - Included
Business Administration Course
By KEMP CENTER
Master the secrets of effective business administration and achieve success! -------------------------------------------------------------------------------- DO YOU WANT TO BE A GOOD ADMINISTRATOR? LEARN NEW AND IMPROVE YOUR BUSINESS ADMINISTRATION SKILLS Upskill yourself; improve your business administration skills and advance your career LEARN FROM THE EXPERTS The course is delivered by an expert trainer of business administration with many years of experience in the field TEST YOUR KNOWLEDGE Successfully complete the practical tasks and tests through the course and the final exam to consolidate your knowledge and skills Do you want to improve your knowledge of business administration and gain new practical skills? Do you like to change your career and move into a business administration role? Are you looking to upskill and get a valuable certificate that you can add to your CV? We are pleased to inform you that we have answer to all your requirements, offering you professionally designed, advanced business administration course that will make you proficient in the most important aspects of business administration so you can enjoy limitless career prospects worldwide. This is a great opportunity to study at any time in the comfort of your own home and at your own pace from any device that has internet connection. It is ideal for those with insufficient time to commit to traditional training or career development. It is designed for people looking to begin a career in business administration and also for those that want further improve their existing careers in the field. The course begins with an introduction to modern business administration; and then explores the fundamentals of administration management, the business environment; professional HR management; management of business resources and the performance management. You will also learn about the importance of business communication in a business environment and how to develop an effective corporate communication; how to write professional report and how to build and maintain effective customer relations. Developing and managing budget, creating effective marketing plan will be easy tasks for you after completing the course. The course will be delivered through a multimedia platform Kemp Center and will eventually bring you valuable certificate of completion that you can add to your CV. Invest today in yourself so you won’t regret tomorrow! Join us now! -------------------------------------------------------------------------------- JOIN THE BUSINESS ADMINISTRATION COURSE AND GET THE BENEFITS: LEARNING FROM A PROFESSIONAL INSTRUCTOR 24/7 ACCESS FROM ANY DEVICE PRACTICAL EXERCISES TESTS, QUIZZES AND RECAPS CERTIFICATE OF COMPLETION EXTRA MATERIALS AND DOWNLOADABLE BONUSES 100% SATISFACTION GUARANTEE -------------------------------------------------------------------------------- Your Singing Instructor: Malaika Masozi Business Administration Expert The Business administration course will be delivered by an expert in business administration, the best one in the field with many years experience and active role in business administration. The expert trainer will share all the knowledge and experience with you, will introduce you the business administration completely and further teach you about the HR, performance, finance, resources and risk management. You will learn how to conduct effective marketing, how to build an effective corporate communication and customer relation and how to write professional report in practice. You will gain knowledge that is required to ensure you can successfully work in different environments in a business administration role. Your expert trainer will assist you and guide you through several knowledge repetitions, practical tasks and tests to make sure you remember all the important information and to consolidate your gained knowledge even better. At the end, you will be capable to use everything you learnt in practice while starting a new business. -------------------------------------------------------------------------------- THE BUSINESS ADMINISTRATION COURSE INCLUDES: I. Video presentations 1. Practical knowledge about business administration * Business administrations, business environment, HR Management, performance and team management, finance and risk management, business communication and building and maintaining customer relations etc. 2. Real examples of business environments * Professional HR planning; implementing different techniques for employees’ managing; managing finances and resources; conducting effective marketing; professional report writing; developing working relationships with colleagues; building effective customer relations; identifying risks and implementing risk strategies; starting a business. II. Practical part 1. Training videos and video tutorials * In the course, you will find many training videos and video tutorials that will teach you and will give you practical advices how to implement successfully the gained knowledge from the course in practice III. Knowledge repetitions and tests 1. Repetitions of acquired knowledge and tests * Through the course, you will have 10 repetitions and 10 tests that will allow you to check the acquired knowledge and better remember the topics discussed in the course. 2. Final test * Passing the final test means that you have enough knowledge and skills in the field of business administration, and that you became certified business administration expert. IV. Tasks 1. Practical tasks about: * Making changes in the business environment * HR planning * Implementing techniques for employees’ better-managing * Developing and managing budget * Implementing workable resource management strategy * Creating effective marketing plan * Professional report writing * Building effective team * Transforming negative customer experience into positive one * Identifying risks and implementing risk strategies V. Bonus materials for the course 1. Additional materials for use in daily work * You will receive from us, among other things, a practical guide how to perform business administration tasks successfully and effectively and how to improve your skills. -------------------------------------------------------------------------------- EXPERIENCE BEGINNER-INTERMEDIATE LANGUAGE ENGLISH, GERMAN, FRENCH, POLISH, PORTUGUESE -------------------------------------------------------------------------------- A LETTER FROM YOUR EXPERT INSTRUCTOR: > > From the largest international corporations to the smallest local offices, > > strong administration plays a crucially important role in every business and > > organization. The quality and competency of the administrative duties > > reflect the successfulness of the business, so, those who perform the > > business administration tasks should perform their duties on the highest > > professional level. > > > > We are pleased to present you and invite you to most popular and advanced > > study program for business administration, a premium course that will help > > you develop essential knowledge of how to perform administrative tasks and > > how to apply your knowledge in a variety of industries and job roles. > > > > Learn from the best in the business administration field, from our expert > > trainer who will share his/her knowledge and experience with you, so you can > > benefit from it. > > > > The course will help you to learn effective working practices that are > > applicable to office and administration roles, will improve your practical > > skills and performance in the workplace, will help you to develop and > > further improve your knowledge at a range of a master of business > > administration expert. > > > > The course package contains extensive material presented in an interesting > > form, learning by using specific examples, knowledge repetitions, varied > > practical tasks, final exam, and on top of everything, getting valuable > > certificate of completion at the end of the course. And all this is > > available to all people anywhere in the world with internet access, > > delivered on the Kemp Center platform. > > > > Study flexible – when you like and at your own pace – for a qualification > > that could transform your career prospects for life. > > > > Join us now! > > Malaika Masozi > > Business Administration Expert
DESCRIPTION: Customer relationship management holds day-to-day business activities like marketing, sales etc. This course is designed for the individuals who are interested in enhancing their abilities or enhancing their skills to build the customer relationship. This diploma course will bring out to you all the techniques you require to help increase competition in their jobs. It will also help you boost your confidence level which will help you deal with the difficult situation. This course will also help you enhance your communication skills which will make it easier to communicate with the customers. WHO IS THE COURSE FOR? * For individuals already existing in this field willing to enhance the abilities and learn new techniques. * For people who are willing to take customer relationship management and the future profession. ENTRY REQUIREMENT: * This course is available to all learners, of all academic backgrounds. * Learners should be aged 16 or over to undertake the qualification. * Good understanding of English language, numeracy and ICT are required to attend this course. ASSESSMENT: * At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. * Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. CERTIFICATION: * After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. * PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. WHY CHOOSE US? * Affordable, engaging & high-quality e-learning study materials; * Tutorial videos/materials from the industry leading experts; * Study in a user-friendly, advanced online learning platform; * Efficient exam systems for the assessment and instant result; * The UK & internationally recognized accredited qualification; * Access to course content on mobile, tablet or desktop from anywhere anytime; * The benefit of career advancement opportunities; * 24/7 student support via email. CAREER PATH: Diploma in Customer Relationship is a useful qualification to possess, and would be beneficial for the following careers: * Technical support staff * Client relations manager * Call center manager * Customer service represented. Diploma in Customer Relationship Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Mock Exam Mock Exam- Diploma in Customer Relationship 00:20:00 Final Exam Final Exam- Diploma in Customer Relationship 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
