Description

Dive deep into the intricacies of 'Customer Service & Environment' with our comprehensive course. Explore the vital concepts that shape exceptional customer service, discover the art of effective organisation and management, and navigate the digital world with the inclusion of social media tools. As brands evolve in today's digital age, understanding the relationship between customers and their chosen brands has never been more crucial. Enrol now to propel your knowledge in this dynamic domain.

Learning Outcomes

Understand the fundamental concepts underpinning successful customer service delivery.

Learn the strategies to organise and structure optimal customer service.

Gain insights into effective Customer Relationship Management (CRM) techniques.

Comprehend the interplay between customer satisfaction and brand loyalty.

Master the use of social media tools to enhance business customer relations.

Why buy this Customer Service & Environment course?

Unlimited access to the course for forever

Digital Certificate, Transcript, student ID all included in the price

Absolutely no hidden fees

Directly receive CPD accredited qualifications after course completion

Receive one to one assistance on every weekday from professionals

Immediately receive the PDF certificate after passing

Receive the original copies of your certificate and transcript on the next working day

Easily learn the skills and knowledge from the comfort of your home

Certification

After studying the course materials of the Customer Service & Environment there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.

Who is this Customer Service & Environment course for?

Aspiring customer service managers aiming for excellence.

Brand strategists focused on enhancing customer relationships.

Business owners seeking to elevate their customer service standards.

Digital marketers keen on leveraging social media tools for businesses.

Customer relations officers eager to resolve client issues efficiently.

Prerequisites

This Customer Service & Environment does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Customer Service & Environment was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Career path

Customer Service Manager: £30,000 - £45,000

Brand Strategist: £35,000 - £50,000

Business Consultant focusing on Service Delivery: £40,000 - £60,000

CRM Specialist: £32,000 - £48,000

Social Media Manager: £28,000 - £42,000

Customer Relations Officer: £25,000 - £37,000

Course Curriculum

Module 01: Concepts and Practices in Customer Service Delivery
	Concepts and Practices in Customer Service Delivery	00:13:00
Module 02: Organise Customer Service Delivery
	Organise Customer Service Delivery	00:14:00
Module 03: Structure of Customer Service
	Structure of Customer Service	00:14:00
Module 04: Customer Relationship Management (CRM)
	Customer Relationship Management (CRM)	00:18:00
Module 05: Customer Satisfaction & Relationship with Brand
	Customer Satisfaction & Relationship with Brand	00:15:00
Module 06: Monitoring and Resolution of Customers' Complaints & Problems
	Monitoring and Resolution of Customers' Complaints & Problems	00:15:00
Module 07: Social Media Tools and Channels for a Business
	Social Media Tools and Channels for a Business	00:15:00

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Customer Service & Environment

By Studyhub UK

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