Description

Are you aware of the importance of communication and its usage to customer relations dealings? Do you want to know how to improve yourself to be able to communicate well with your cients? If yes, then you should take an initiative to be able to develop your communicate techniques to be able to communicate well with your customers.

Description:

When you in a customer relations line of job, you will find at first that handling a difficult customer may seem like a worthless job and does not need so much. However, it does but fortunately, you can develop skills to be able to adapt the challenges that difficult customers pose. This course will be able to help you extend your communication skills to handling difficult people and situations throughout your daily life.

Moreover, improving the focus of your thoughts and feelings, stress management, and the way you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this module is the first step in a process towards forever changing how you interact with others. There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively.

Who is the course for?

Professionals who work in the communications industry or part of the communications department. This will also be helpful to those people who are struggling with communication that can affect their customer relations dealing

People who are interested in learning more about communication

Entry Requirement:

This course is available to all learners, of all academic backgrounds.

Learners should be aged 16 or over to undertake the qualification.

Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment:

At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.

Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.

Certification:

After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

PDF certificate's turnaround time is 24 hours and for the hard copy certificate, it is 3-9 working days.

Why choose us?

Affordable, engaging & high-quality e-learning study materials;

Tutorial videos/materials from the industry leading experts;

Study in a user-friendly, advanced online learning platform;

Efficient exam systems for the assessment and instant result;

The UK & internationally recognized accredited qualification;

Access to course content on mobile, tablet or desktop from anywhere anytime;

The benefit of career advancement opportunities;

24/7 student support via email.

Career Path:

The Customer Relations & Dealing Course is a useful qualification to possess, and would be beneficial for the following careers:

Call Center Agent

Concierge

Client Relations Associate

Customer Service Representative

Front Desk Associate/Receptionist

Member Service Specialist

Patient Care Coordinator.

Customer Relations & Dealing
	Module One - Getting Started	00:30:00
	Module Two - The Right Attitude Starts with You	01:00:00
	Module Three - Stress Management (Internal Stressors)	01:00:00
	Module Four - Stress Management (External Stressors)	00:30:00
	Module Five - Transactional Analysis	01:00:00
	Module Six - Why are Some Customers Difficult	01:00:00
	Module Seven - Dealing with the Customer Over the Phone	01:00:00
	Module Eight - Dealing with the Customer In Person	01:00:00
	Module Nine - Sensitivity in Dealing with Customers	01:00:00
	Module Ten - Scenarios of Dealing with a Difficult Customer	01:00:00
	Module Eleven - Following up With a Customer Once You Have Addressed Their Issue	01:00:00
	Module Twelve - Wrapping Up	00:30:00
Customer Relationship Management
	Customer Relationship Management	00:10:00
	What CRM Is and Who It Serves	00:15:00
	Checklist for Success	00:15:00
	Requirement Driven Product Selection	00:15:00
	Considerations in Tool Selection	00:15:00
	Strategies for Customer Retention	00:15:00
	Building the Future	00:15:00
	Homegrown vs. Application Service Provider	00:15:00
	Evaluating and Reviewing Your Program	00:15:00
	The Development Team	00:15:00
Mock Exam
	Mock Exam- Customer Relations & Dealing Course	00:20:00
Final Exam
	Final Exam- Customer Relations & Dealing Course	00:20:00
Certificate and Transcript
	Order Your Certificates and Transcripts	00:00:00

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Customer Relations & Dealing Course

By John Academy

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