382 Dealing With Difficult Customers courses

Difficult customers may not be angry, but difficult to work with for a variety of reasons. We will help you to determine the customer's difficult behavioral 'type' and work with an appropriate strategy. View challenging customers as an opportunity to shine, be your best, and set a great service example. LEARNING OBJECTIVES Describe seven types of difficult customers, Apply strategies for working with each type of difficult customer TARGET AUDIENCE Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Duration 2 Days 12 CPD hours This course is intended for Team leaders, managers, executives and other business professionals, as well as those who would benefit by being able to assert themselves more effectively in a professional environment will benefit from this course. Overview Develop the necessary skills to communicate with confidence Apply communication styles that maximize benefits Augment your listening and hearing skills to increase engagement Utilize that art of asking questions to elicit more from others Leverage your body language for full communication Make the best first impressions by looking, sounding and being confident In this course, students will discover the best techniques to be properly assertive, and what are the ideal approaches in differing situations. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. WHAT IS ASSERTIVENESS? * Differentiating Self-confidence from Assertiveness * Understanding the Four Styles of Communication * What Separates Assertiveness from Passiveness, Aggressiveness, and Passive-Aggressiveness 2. DIMENSIONS OF COMMUNICATION * Differentiating Listening from Hearing * Developing Emphatic Listening Skills * Utilizing Question Types - Open, Clarifying, and Closed * Converting Negative Thinking into Positive Thinking 3. BODY LANGUAGE SAYS IT ALL * Managing Your Appearance * Understanding Non-verbal Communication * Making the Right First Impression * Speaking with Confidence * Relaxing and Reducing Anxiety 4. DEALING WITH DIFFICULT SITUATIONS * Dealing with Difficult People * Building Rapport and Trust * Appreciating the Different Ways that People Send and Receive Information * Breaking Down Barriers and Building Consensus * Applying PEGASUS * Utilizing a Tactical Approach * Choosing the Proper Form of Communication

ABOUT COURSE MASTER THE ART OF RETAIL BUSINESS WITH THIS COMPREHENSIVE ONLINE COURSE ON RETAIL MANAGEMENT AND MERCHANDISING   Retail Management Online course will teach you the basics to start a potential career or business in the promising field of the Retail Industry. Retail is an ever-growing industry. Retail management saves time and ensures that customers easily locate their desired merchandise and return home satisfied. Effective management avoids unnecessary chaos at the store and rather increases the sales of the store. Over the last couple of decades, total retail sales numbers in the United States have grown considerably, from just under 3 trillion U.S. dollars in 2000 to almost 6.6 trillion U.S. dollars in 2021. So it is definitely promising to start a business or career in the Retail industry. This Retail management online course will help individuals who are looking to start their career in the Retail management profession, or thinking about starting a business in this industry,   This beginner's level course will be your stepping stone into the industry, and with a high level of professionalism, experience, and skills that it will enable, you have the potential to be en route to becoming a successful professional in the Retail industry. The retail Management online course is strategically divided into 9 modules to cover the key professional elements related to the Retail industry. It is designed in a way that not it will help the job seekers in this field but also the individuals with some experience who want to start a business. The course will help you learn from scratch and reach a higher level of professionalism. As you may know, organisational skills are important because good organisational skills establish trust and professionalism in the workplace. So, if you are looking to join the various Retail Management and organisational skills, then this Retail Management is your most desired course. WHAT WILL YOU LEARN? * Develop skills required for successful Retail Management and Merchandising * Enhance communication skills for relationship selling and networking in retail management. * Learn effective strategies for dealing with difficult customers and suppliers. * Gain knowledge about stock management, including warehouse activities, aims of warehousing, material handling, and packaging. COURSE CONTENT INTRODUCTION TO RETAIL MANAGEMENT PRODUCTIVITY TECHNIQUES FOR MAXIMUM SELLING COMMUNICATION SKILLS FOR RELATIONSHIP SELLING THE SELLING PROCESS, THEORIES AND SALES PROMOTIONS THE IMPORTANCE OF CONSUMER BEHAVIOR DEALING WITH DIFFICULT CUSTOMERS DEALING WITH SUPPLIERS DEALING WITH THE MANAGEMENT OF STOCK RETAIL MERCHANDISING CONCLUDING REMARKS A course by Xpert Learning RequirementsLearners with no prior Retail Management knowledge can enroll in this Retail Management course. Audience Retail store owners or managers who want to improve their knowledge of retail management and merchandising strategies to increase their business profitability. Entry-level retail employees who want to develop their skills and knowledge of the retail business and eventually advance to managerial positions. Professionals from other fields who are considering a career change to retail management or who want to acquire knowledge about the retail industry. AUDIENCE * Retail store owners or managers who want to improve their knowledge of retail management and merchandising strategies to increase their business profitability. * Entry-level retail employees who want to develop their skills and knowledge of the retail business and eventually advance to managerial positions. * Professionals from other fields who are considering a career change to retail management or who want to acquire knowledge about the retail industry.

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DESCRIPTION: Dealing with difficult customers can be bit difficult sometimes. With your right attitude and action steps, you can effectively navigate these tricky customer situations and emerge (hopefully) unscathed. This Certificate in Handling a Difficult Customer is designed to introduce with the guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well. After getting certified with course you and your staffs hopefully will be more prepared to handle difficult customers.. ASSESSMENT: * At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. * Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. CERTIFICATION: * After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. * Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. WHO IS THIS COURSE FOR? Certificate in Handling a Difficult Customer is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. REQUIREMENTS Our Certificate in Handling a Difficult Customer is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CAREER PATH After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Mock Exam Mock Exam- Certificate in Handling a Difficult Customer 00:20:00 Final Exam Final Exam- Certificate in Handling a Difficult Customer 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

In this exclusive course on customer service, you will gain access to the powerful secrets of providing outstanding customer service. Outstanding Customer Service - The Ultimate Guide, a course designed by Prof. Paul Cline and Sandor Kiss, will explain how vital excellent customer service is. Great customer service and poor customer service would directly lead to the success and failure of a company.  What do you learn from the course? You'll know how to stop losing money for poor or average customer service. The pitfalls of poor customer service will be explained to you, and you will gain knowledge of the tactics of building outstanding customer service. Finally, you will know how to handle difficult customers like a pro taking the course. WHAT YOU'LL LEARN * STOP Losing Money Due to Poor or Average Customer Service! $$$ * Make MORE Money from Each Customer! $$$ * SAVE a Fortune in Advertising Dollars! $$$ * Get MORE Referrals! $$$ * Solve Problems FAST! * Retain Existing Customers! * Learn How to Create an Outstanding Customer Service Experience * Learn the 5 Tenets of TQM * Avoid the 10 Deadly Sins of Customer Service! * How to Handle Difficult Customers like a PRO! * ... and MUCH More!!! WHY YOU SHOULD CHOOSE 'OUTSTANDING CUSTOMER SERVICE - THE ULTIMATE GUIDE' * Access from all types of devices with internet access and optimum screen size * 2.5 hours of video lessons * 1 full-length * 1 resource to download * A CPD-accredited certificate of completion * Opportunity to download PDF certification promptly after successful completion of the course. * Learning the ways of minimizing loss due to average or poor customer service * Understanding how to handle difficult customers * Learning to create an excellent customer service experience * Avoiding the mistakes and errors in customer service * Gaining knowledge of handling customers for retention WHO IS THIS COURSE FOR? The course is for anyone who is working in customer service or owns a business. Salespeople, managers, customer services executives and anyone with customer service-related responsibilities can take the course. REQUIREMENTS * Basic / Simple Computer Skills * Basic English CAREER PATH With excellent customer service, you get to know people better. Your business will gain because of your customer service skills, and eventually, you will grow with your company. Outstanding Customer Service - The Ultimate Guide! WHY Customer Service Is CRITICAL To Your Business! FREE 00:05:00 Good Isn't Good Enough! FREE 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 BONUS LECTURE!!! FINAL TIPS!!! 00:17:00

Are you someone who wants to be a retail entrepreneur? Or do you want to know more about this exciting industry? If the answer to any of these questions is a yes, then you've landed in the right place. Retail is an ever-growing industry. Retail management saves time and ensures that customers easily locate their desired merchandise and return home satisfied. Effective management avoids unnecessary chaos at the store and rather increases the sales of the store. This bundle course is suitable for all people working in Operations, Sales, VM, HR, Logistics etc, who want to enter the retail industry. Our Retail Management course is ideal for newcomers and existing Retail workers alike. With no prior knowledge or experience, this course explores the most important concepts at the heart of successful retail management. Learn how to take your communication and selling skills to the next level, improve your productivity through smart selling and anticipate the expectations of every customer. Enrol today! This Bundle Consists of the following Premium courses: * Course 01: Retail Management - Level 5 * Course 02: Logistic Management * Course 03: Retail Strategy * Course 04: Basic Product Management * Course 05: Purchasing & Procurement Course - Level 3 * Course 06: Level 3 Tax Accounting * Course 07: Introduction to VAT * Course 08: Commercial Law 2021 * Course 09: Operations Management * Course 10: Strategic Planning and Analysis for Marketing * Course 11: Sales Negotiation Training * Course 12: Basic Business Finance * Course 13: Diploma in QuickBooks Bookkeeping * Course 14: Customer Service Enrol now in the exclusive bundle to advance your career, and use the premium study materials from Apex Learning. Learning Outcome of this Bundle from Apex Learning * Understand the fundamentals of Retail Management. * Learn the importance of smart selling in a retail environment * How to pre-empt and satisfy customers' expectations * Techniques for dealing with difficult customers and situations * Ability to become a more effective personal seller * The importance of communication skills CPD 140 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? Anyone from any background can enrol in this bundle. REQUIREMENTS Our bundle course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. CAREER PATH Talented Retail managers and leaders are in consistently high demand worldwide. Just a few typical job titles and roles that fall within the bracket of Retail Management include the following: * Sales Manager * Store Manager * Warehouse Manager * Retail Management Trainee * Retail Team Leader * Service Supervisor * Team Leader These jobs pay between £32,000 and 125,000 annually. CERTIFICATES CERTIFICATE OF COMPLETION Digital certificate - Included You will get the PDF Certificate for the title course (Retail Management - Level 5) absolutely Free! CERTIFICATE OF COMPLETION Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Retail Management - Level 5) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

RECOGNISED ACCREDITATION This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. WHAT IS CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. BENEFITS OF CPD * Improve your employment prospects * Boost your job satisfaction * Promotes career advancement * Enhances your CV * Provides you with a competitive edge in the job market * Demonstrate your dedication * Showcases your professional capabilities WHAT IS IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. BENEFITS OF IPHM * It will help you establish a positive reputation in your chosen field * You can join a network and community of successful therapists that are dedicated to providing excellent care to their client * You can flaunt this accreditation in your CV * It is a worldwide recognised accreditation WHAT IS QUALITY LICENCE SCHEME? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. BENEFITS OF QUALITY LICENSE SCHEME * Certificate is valuable * Provides a competitive edge in your career * It will make your CV stand out COURSE CURRICULUM Introduction WHY Customer Service Is CRITICAL To Your Business! 00:05:00 Good Isn't Good Enough! 00:03:00 We Are ALL in the “Helping Field” 00:10:00 Providing “Concierge” Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 “LEAP” Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 Bonus Lecture. Final Tips. 00:07:00 Obtain Your Certificate Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Retail Management: Retail Management Course Online Do you want to be the next big retail superstar? Are you ready to take your current retail career to the next level? This dynamic global sector could be yours with this comprehensive Retail Management: Retail Management Course! This advanced Retail Management: Retail Management Course is ideal for anyone looking to advance to the top of the retail career ladder. Successful retail managers can find work in every major town and city around the world. Learn how to take your existing sales skills to the next level, how to build strong customer relationships, and how to reap the benefits of professional-level communication skills. In addition, master the art of dealing with difficult customers, learn how to read customer behaviour accurately, and examine the most important stock management issues in Retail Management: Retail Management Course. In retail management, achieving customer satisfaction is essential. Enrol in our Retail Management: Retail Management Course to advance your retail management talent and some highly relevant retail management skills to progress your management excellence. Special Offers of this Retail Management: Retail Management Course * This Retail Management: Retail Management Course includes a FREE PDF Certificate. * Lifetime access to this Retail Management: Retail Management Course * Instant access to this Retail Management: Retail Management Course * Get FREE Tutor Support from Monday to Friday in this Retail Management: Retail Management Course Main Course: Retail Management Course Courses are Included in this Retail Management: Retail Management Course: * Course 01: Level 4 Time Management Course * Course 02: Level 4 Logistics Management [ Note: Free PDF certificate will provide as soon as completing the Retail Management: Retail Management Course] Retail Management: Retail Management Course Online Industry Experts Designed this Retail Management: Retail Management Course into 10 detailed modules. Course Curriculum of Level 5 Retail Management Course * Module 01: A Quick Overview of Retail Management * Module 02: Building and Sustaining Relationships in Retailing * Module 03: Strategic Planning in Retailing * Module 04: Retail Challenges and Theories * Module 05: Understanding Retail Consumer * Module 06: Exploring Retail Segmentation and Strategies * Module 07: Retail Business Location * Module 08: Merchandise Management * Module 09: Buying Decision Process and Customer Satisfaction * Module 10: Retail Business Operations * Module 11: Category Management * Module 12: Retail Marketing Mix * Module 13: Retail Pricing * Module 14: Retail Supply Chain and Promotional Strategies * Module 15: Emerging Trends in Retail * Module 16: Impact of the Information Technology in Retailing Assessment Method of Retail Management Course After completing each module of the Retail Management: Retail Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Retail Management Course After completing the MCQ/Assignment assessment for this Retail Management: Retail Management Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. WHO IS THIS COURSE FOR? Retail Management: Retail Management Course Online Learners can take this Retail Management: Retail Management Course even if they have no prior knowledge of Retail Management: Retail Management Course and there are no age restrictions. As a result, anyone who is enthusiastic and ambitious about Retail Management can enrol in the Retail Management: Retail Management Course. There are no admissions deadlines, and you can start this course at any time. REQUIREMENTS Retail Management: Retail Management Course Online Students who intend to enrol in this Retail Management: Retail Management Course must meet the following requirements: * Retail Management: Good command of the English language * Retail Management: Must be vivacious and self-driven. * Retail Management: Basic computer knowledge. * Retail Management: A minimum of 16 years of age is required. CAREER PATH Retail Management: Retail Management Course Online After completing the Retail Management Course, you will be able to grasp specific knowledge and skills with the highest level of confidence in order to improve yourself and enhance your professional skills such as: * Retail Team Leader * Sales Producer * Service Supervisor * Store Manager * Warehouse Producer * Floor Leader * Promotions Coordinator CERTIFICATES CERTIFICATE OF COMPLETION Digital certificate - Included

Retail Management: Retail Management Course Online Do you want to be the next big retail superstar? Are you ready to take your current retail career to the next level? This dynamic global sector could be yours with this comprehensive Retail Management: Retail Management Course! This advanced Retail Management: Retail Management Course is ideal for anyone looking to advance to the top of the retail career ladder. Successful retail managers can find work in every major town and city around the world. Learn how to take your existing sales skills to the next level, how to build strong customer relationships, and how to reap the benefits of professional-level communication skills. In addition, master the art of dealing with difficult customers, learn how to read customer behaviour accurately, and examine the most important stock management issues in Retail Management: Retail Management Course. In retail management, achieving customer satisfaction is essential. Enrol in our Retail Management: Retail Management Course to advance your retail management talent and some highly relevant retail management skills to progress your management excellence. Special Offers of this Retail Management: Retail Management Course * This Retail Management: Retail Management Course includes a FREE PDF Certificate. * Lifetime access to this Retail Management: Retail Management Course * Instant access to this Retail Management: Retail Management Course * Get FREE Tutor Support from Monday to Friday in this Retail Management: Retail Management Course Main Course: Retail Management Course Courses are Included in this Retail Management: Retail Management Course: * Course 01: Level 4 Time Management Course * Course 02: Level 4 Logistics Management [ Note: Free PDF certificate will provide as soon as completing the Retail Management: Retail Management Course] Retail Management: Retail Management Course Online Industry Experts Designed this Retail Management: Retail Management Course into 10 detailed modules. Course Curriculum of Level 5 Retail Management Course * Module 01: A Quick Overview of Retail Management * Module 02: Building and Sustaining Relationships in Retailing * Module 03: Strategic Planning in Retailing * Module 04: Retail Challenges and Theories * Module 05: Understanding Retail Consumer * Module 06: Exploring Retail Segmentation and Strategies * Module 07: Retail Business Location * Module 08: Merchandise Management * Module 09: Buying Decision Process and Customer Satisfaction * Module 10: Retail Business Operations * Module 11: Category Management * Module 12: Retail Marketing Mix * Module 13: Retail Pricing * Module 14: Retail Supply Chain and Promotional Strategies * Module 15: Emerging Trends in Retail * Module 16: Impact of the Information Technology in Retailing Assessment Method of Retail Management Course After completing each module of the Retail Management: Retail Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Retail Management Course After completing the MCQ/Assignment assessment for this Retail Management: Retail Management Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. WHO IS THIS COURSE FOR? Retail Management: Retail Management Course Online Learners can take this Retail Management: Retail Management Course even if they have no prior knowledge of Retail Management: Retail Management Course and there are no age restrictions. As a result, anyone who is enthusiastic and ambitious about Retail Management can enrol in the Retail Management: Retail Management Course. There are no admissions deadlines, and you can start this course at any time. REQUIREMENTS Retail Management: Retail Management Course Online Students who intend to enrol in this Retail Management: Retail Management Course must meet the following requirements: * Retail Management: Good command of the English language * Retail Management: Must be vivacious and self-driven. * Retail Management: Basic computer knowledge. * Retail Management: A minimum of 16 years of age is required. CAREER PATH Retail Management: Retail Management Course Online After completing the Retail Management Course, you will be able to grasp specific knowledge and skills with the highest level of confidence in order to improve yourself and enhance your professional skills such as: * Retail Team Leader * Sales Producer * Service Supervisor * Store Manager * Warehouse Producer * Floor Leader * Promotions Coordinator CERTIFICATES CERTIFICATE OF COMPLETION Digital certificate - Included