384 Dealing With Difficult Customers courses

Do you want to be the next big retail superstar? Are you ready to take your current retail career to the next level? This dynamic global sector could be yours with this comprehensive Retail Management (for Manager) course! This advanced Retail Management (for Manager) is ideal for anyone looking to advance to the top of the retail career ladder. Successful retail managers can find work in every major town and city around the world. Learn how to take your existing sales skills to the next level, how to build strong customer relationships, and how to reap the benefits of professional-level communication skills. In addition, master the art of dealing with difficult customers, learn how to read customer behaviour accurately, and examine the most important stock management issues in Retail Management. In retail management, achieving customer satisfaction is essential. Enrol in our Retail Management (for Manager) course to advance your retail management talent and some highly relevant retail management skills to progress your management excellence. Learning Outcomes After completing this Retail Management (for Manager) course, the learner will be able to: * Understand the fundamentals of Retail Management. * Build and sustain relationships in retailing. * Understand the strategic planning in retailing. * Gain a thorough understanding of retail challenges and theories. * Understand retail consumers. * Explain retail segmentation and strategies. * Understand the importance of location in a retail business. * Understand merchandise management. * Understand the buying decision process and customer satisfaction. * Understand retail business operations. * Understand category management. * Understand retail marketing mix. * Understand retail pricing. * Explain retail supply chain and promotional strategies. * Understand emerging trends in retail. * Understand the impact of information technology in retailing. Why Choose Retail Management (for Manager) Course from Us * Self-paced course, access available from anywhere. * Easy to understand, high-quality study materials. * This Course developed by industry experts. * MCQ quiz after each module to assess your learning. * Automated and instant assessment results. * 24/7 support via live chat, phone call or email. * Free PDF certificate as soon as completing the course. ***Others Benefits of this Retail Management (for Manager) Course * Free 1 PDF Certificate * Lifetime Access * Free Retake Exam * Tutor Support [ Note: Free PDF certificate as soon as completing the Retail Management (for Manager) course] Course Curriculum of Level 5 Retail Management Course * Module 01: A Quick Overview of Retail Management * Module 02: Building and Sustaining Relationships in Retailing * Module 03: Strategic Planning in Retailing * Module 04: Retail Challenges and Theories * Module 05: Understanding Retail Consumer * Module 06: Exploring Retail Segmentation and Strategies * Module 07: Retail Business Location * Module 08: Merchandise Management * Module 09: Buying Decision Process and Customer Satisfaction * Module 10: Retail Business Operations * Module 11: Category Management * Module 12: Retail Marketing Mix * Module 13: Retail Pricing * Module 14: Retail Supply Chain and Promotional Strategies * Module 15: Emerging Trends in Retail * Module 16: Impact of the Information Technology in Retailing >> ------------------ << Assessment Method After completing each module of the Retail Management (for Manager) Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Retail Management (for Manager) Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. WHO IS THIS COURSE FOR? Learners can take this Retail Management (for Manager) course even if they have no prior knowledge of Retail and there are no age restrictions. As a result, anyone who is enthusiastic and ambitious about Retail Management can enrol in the course. There are no admissions deadlines, and you can start this course at any time. REQUIREMENTS There are no specific requirements for this Retail Management (for Manager) course because it does not require any advanced knowledge or skills. CAREER PATH After completing the Retail Management (for Manager) course, you will be able to grasp specific knowledge and skills with the highest level of confidence in order to improve yourself and enhance your professional skills such as: * Retail Team Leader * Sales Producer * Service Supervisor * Store Manager * Warehouse Producer * Floor Leader * Promotions Coordinator * Retail Management Trainer * Team Leader CERTIFICATES CERTIFICATE OF COMPLETION Digital certificate - Included

Do you hear yourself saying the same thing over and over again? Do you want to bring some new skills to your role? If you have been in a sales role for some time it is easy to fall into a comfortable pattern. This workshop will help you incorporate advanced techniques drawn from NLP, behavioural science and social psychology into your existing skills. This course will help you: * Use the consultative sales process to achieve more cross-sales * Employ advanced rapport-building skills * Assess the buying preferences of a customer * Articulate the link between customer goals and needs * Identify your customer's needs and wants * Use advanced questioning techniques to gather information * Resist the temptation to tell when it would be better to ask * Identify communication preferences * Given various scenarios, present a product to the explicit need of a customer * Appreciate the impact of the language used during this stage of the sale and decide what language is appropriate with a variety of customers * Handle objections positively * Close the sale or gain commitment to further action 1 INTRODUCTION * Aims and objectives of the training * Personal introductions and objectives * Self-assessment of existing sales skills * Overview of content 2 UNDERSTANDING YOURSELF AND YOUR CUSTOMERS * Personal communication style and what this means in a sales situation * Wants versus needs * What motivates people to buy * Using social media tools such as LinkedIn * Managing your portfolio to maximise sales * Preparing to sell 3 THE SALES PROCESS * Overview of the consultative sales process * Review personal strengths and weaknesses as a salesperson * Habits of top-performing sales people * Common pitfalls * Articulate sales goals 4 BUILDING RAPPORT * 11 decisions that customers make in the first 9 seconds * Spotting buyer communication preferences * Building rapport with a wide variety of customers * Dealing with emotions * Keeping control 5 QUESTIONING AND LISTENING * Assumptions and how they trip us up * Structured questioning * Looking for cross-sales * Honing your listening skills * Identifying buyers' motivation * Using summaries to move the customer forward 6 PRESENTING PRODUCTS AND SERVICES TO CUSTOMERS * Choosing the right time to present * Using features, advantages and benefits * Tailoring your presentation of products and services to match buyer preferences and motivations 7 GAINING COMMITMENT * When to close * Dealing with difficult customers * 5 things to avoid when handling a customer objection 8 MANAGING YOUR BUSINESS * The link between service and sales * Using customer surveys * Winning back lost business 9 PUTTING IT ALL TOGETHER * Skills practice * Personal learning summary and action plans

Do you want to be the next big retail superstar? Are you ready to take your current retail career to the next level? This dynamic global sector could be yours with this comprehensive Retail Management (for Manager) course! This advanced Retail Management (for Manager) is ideal for anyone looking to advance to the top of the retail career ladder. Successful retail managers can find work in every major town and city around the world. Learn how to take your existing sales skills to the next level, how to build strong customer relationships, and how to reap the benefits of professional-level communication skills. In addition, master the art of dealing with difficult customers, learn how to read customer behaviour accurately, and examine the most important stock management issues in Retail Management. In retail management, achieving customer satisfaction is essential. Enrol in our Retail Management (for Manager) course to advance your retail management talent and some highly relevant retail management skills to progress your management excellence. Learning Outcomes After completing this Retail Management (for Manager) course, the learner will be able to: * Understand the fundamentals of Retail Management. * Build and sustain relationships in retailing. * Understand the strategic planning in retailing. * Gain a thorough understanding of retail challenges and theories. * Understand retail consumers. * Explain retail segmentation and strategies. * Understand the importance of location in a retail business. * Understand merchandise management. * Understand the buying decision process and customer satisfaction. * Understand retail business operations. * Understand category management. * Understand retail marketing mix. * Understand retail pricing. * Explain retail supply chain and promotional strategies. * Understand emerging trends in retail. * Understand the impact of information technology in retailing. Why Choose Retail Management (for Manager) Course from Us * Self-paced course, access available from anywhere. * Easy to understand, high-quality study materials. * This Course developed by industry experts. * MCQ quiz after each module to assess your learning. * Automated and instant assessment results. * 24/7 support via live chat, phone call or email. * Free PDF certificate as soon as completing the course. ***Others Benefits of this Retail Management (for Manager) Course * Free 1 PDF Certificate * Lifetime Access * Free Retake Exam * Tutor Support [ Note: Free PDF certificate as soon as completing the Retail Management (for Manager) course] Course Curriculum of Level 5 Retail Management Course * Module 01: A Quick Overview of Retail Management * Module 02: Building and Sustaining Relationships in Retailing * Module 03: Strategic Planning in Retailing * Module 04: Retail Challenges and Theories * Module 05: Understanding Retail Consumer * Module 06: Exploring Retail Segmentation and Strategies * Module 07: Retail Business Location * Module 08: Merchandise Management * Module 09: Buying Decision Process and Customer Satisfaction * Module 10: Retail Business Operations * Module 11: Category Management * Module 12: Retail Marketing Mix * Module 13: Retail Pricing * Module 14: Retail Supply Chain and Promotional Strategies * Module 15: Emerging Trends in Retail * Module 16: Impact of the Information Technology in Retailing >> ------------------ << Assessment Method After completing each module of the Retail Management (for Manager) Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Retail Management (for Manager) Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. WHO IS THIS COURSE FOR? Learners can take this Retail Management (for Manager) course even if they have no prior knowledge of Retail and there are no age restrictions. As a result, anyone who is enthusiastic and ambitious about Retail Management can enrol in the course. There are no admissions deadlines, and you can start this course at any time. REQUIREMENTS There are no specific requirements for this Retail Management (for Manager) course because it does not require any advanced knowledge or skills. CAREER PATH After completing the Retail Management (for Manager) course, you will be able to grasp specific knowledge and skills with the highest level of confidence in order to improve yourself and enhance your professional skills such as: * Retail Team Leader * Sales Producer * Service Supervisor * Store Manager * Warehouse Producer * Floor Leader * Promotions Coordinator * Retail Management Trainer * Team Leader CERTIFICATES CERTIFICATE OF COMPLETION Digital certificate - Included

Retail Management: Merchandising, CRM, Logistics & Supply Chain Management Do you want to be the next big retail superstar? Are you ready to take your current retail career to the next level? This dynamic global sector could be yours with this comprehensive Retail Management: Retail Management course! This advanced Retail Management: Retail Management is ideal for anyone looking to advance to the top of the retail career ladder. Successful retail managers can find work in every major town and city around the world. Learn how to take your existing sales skills to the next level, how to build strong customer relationships, and how to reap the benefits of professional-level communication skills. In addition, master the art of dealing with difficult customers, learn how to read customer behaviour accurately, and examined the most important stock management issues in Retail Management. In retail management, achieving customer satisfaction is essential. Enrol in our Retail Management: Retail Management course to advance your retail management talent and some highly relevant retail management skills to progress your management excellence. Learning Outcomes After completing this Retail Management: Merchandising, CRM, Logistics & Supply Chain Management course, the learner will be able to: * Understand the fundamentals of Retail Management. * Build and sustain relationships in retailing. * Understand the strategic planning in retailing. * Gain a thorough understanding of retail challenges and theories. * Understand retail consumers. * Explain retail segmentation and strategies. * Understand the importance of location in a retail business. * Understand merchandise management. * Understand the buying decision process and customer satisfaction. * Understand retail business operations. * Understand category management. * Understand retail marketing mix. * Understand retail pricing. * Explain retail supply chain and promotional strategies. * Understand emerging trends in retail. * Understand the impact of information technology in retailing. Why Choose Retail Management: Merchandising, CRM, Logistics & Supply Chain Management Course from Us * Self-paced course, access available from anywhere. * Easy to understand, high-quality study materials. * This Course developed by industry experts. * MCQ quiz after each module to assess your learning. * Automated and instant assessment results. * 24/7 support via live chat, phone call or email. * Free PDF certificate as soon as completing the course. Retail Management: Merchandising, CRM, Logistics & Supply Chain Management Bundle Courses * Course 01: Level 5 Retail Management * Course 02: CRM Course (Customer Relationship Management) * Course 03: Level 7 Advanced Diploma in Supply Chain Management * Course 04: Level 4 Logistics Management *** Other Benefits of this Retail Management: Merchandising, CRM, Logistics & Supply Chain Management Course * Free 4 PDF Certificate * Access to Content - Lifetime * Exam Fee - Free * Unlimited Retake Exam [ Note: Free PDF certificate will be provided as soon as completing the Retail Management: Merchandising, CRM, Logistics & Supply Chain Management course ] Retail Management: Merchandising, CRM, Logistics & Supply Chain Management Course Curriculum of Level 5 Retail Management Course * Module 1: A Quick Overview of Retail Management * Module 2: Building and Sustaining Relationships in Retailing * Module 3: Strategic Planning in Retailing * Module 4: Retail Challenges and Theories * Module 5: Understanding Retail Consumer * Module 6: Exploring Retail Segmentation and Strategies * Module 7: Retail Business Location * Module 8: Merchandise Management * Module 9: Buying Decision Process and Customer Satisfaction * Module 10: Retail Business Operations * Module 11: Category Management * Module 12: Retail Marketing Mix * Module 13: Retail Pricing * Module 14: Retail Supply Chain and Promotional Strategies * Module 15: Emerging Trends in Retail * Module 16: Impact of the Information Technology in Retailing >> --------------------- << Assessment Method After completing each module of the Retail Management: Merchandising, CRM, Logistics & Supply Chain Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Retail Management: Merchandising, CRM, Logistics & Supply Chain Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. WHO IS THIS COURSE FOR? Retail Management: Merchandising, CRM, Logistics & Supply Chain Management Learners can take this Retail Management course even if they have no prior knowledge of Retail-Management and there are no age restrictions. As a result, anyone who is enthusiastic and ambitious about Retail Management can enrol in the course. There are no admissions deadlines, and you can start this course at any time. REQUIREMENTS Retail Management: Merchandising, CRM, Logistics & Supply Chain Management Students who intend to enrol in this Retail Management course must meet the following requirements: * Good command of the English language * Must be vivacious and self-driven * Basic computer knowledge * A minimum of 16 years of age is required CAREER PATH Retail Management: Merchandising, CRM, Logistics & Supply Chain Management After completing the course, you will be able to grasp specific knowledge and skills with the highest level of confidence in order to improve yourself and enhance your professional skills such as: * Retail Team Leader * Sales Producer * Service Supervisor * Store Manager * Warehouse Producer * Floor Leader * Retail Management Trainer CERTIFICATES CERTIFICATE OF COMPLETION Digital certificate - Included

Do you want to be the next big retail superstar? Are you ready to take your current retail career to the next level? This dynamic global sector could be yours with this comprehensive Retail Management course! This advanced Retail Management is ideal for anyone looking to advance to the top of the retail career ladder. Successful retail managers can find work in every major town and city around the world. Learn how to take your existing sales skills to the next level, how to build strong customer relationships, and how to reap the benefits of professional-level communication skills. In addition, master the art of dealing with difficult customers, learn how to read customer behaviour accurately, and examine the most important stock management issues in Retail Management. In Retail Management, achieving customer satisfaction is essential. Enrol in our Retail Management course to advance your Retail Management talent and some highly relevant Retail Management skills to progress your management excellence. Special Offers of this Retail Management: Retail Management Course * This Retail Management: Retail Management Course includes a FREE PDF Certificate. * Lifetime access to this Retail Management Course * Instant access to this Retail Management: Retail Management Course * Get FREE Tutor Support from Monday to Friday in this Retail Management: Retail Management Course [ Note: Free PDF certificate as soon as completing the course ] Learning Outcomes After completing this Retail Management course, the learner will be able to: * Understand the fundamentals of Retail Management. * Build and sustain relationships in retailing. * Understand the strategic planning in retailing. * Gain a thorough understanding of retail challenges and theories. * Understand retail consumers. * Explain retail segmentation and strategies. * Understand the importance of location in a retail business. * Understand merchandise management. * Understand the buying decision process and customer satisfaction. * Understand retail business operations. * Understand category management. * Understand retail marketing mix. * Understand retail pricing for Retail Management. * Explain retail supply chain and promotional strategies. * Understand emerging trends in retail. * Understand the impact of information technology in retailing. Certificate of Completion You will receive a course completion certificate for free as soon as you complete the course. MODULE 1: A QUICK OVERVIEW OF RETAIL MANAGEMENT 20:26 * 1: A Quick Overview of Retail Management Preview 20:26 MODULE 2: BUILDING AND SUSTAINING RELATIONSHIPS IN RETAILING 39:09 * 2: Building and Sustaining Relationships in Retailing 39:09 MODULE 3: STRATEGIC PLANNING IN RETAILING 39:11 * 3: Strategic Planning in Retailing 39:11 MODULE 4: RETAIL CHALLENGES AND THEORIES 07:18 * 4: Retail Challenges and Theories 07:18 MODULE 5: UNDERSTANDING RETAIL CONSUMER 13:32 * 5: Understanding Retail Consumer 13:32 MODULE 6: EXPLORING RETAIL SEGMENTATION AND STRATEGIES 07:27 * 6: Exploring Retail Segmentation and Strategies 07:27 MODULE 7: RETAIL BUSINESS LOCATION 09:47 * 7: Retail Business Location 09:47 MODULE 8: MERCHANDISE MANAGEMENT 09:43 * 8: Merchandise Management 09:43 MODULE 9: BUYING DECISION PROCESS AND CUSTOMER SATISFACTION 11:06 * 9: Buying Decision Process and Customer Satisfaction Preview 11:06 MODULE 10: RETAIL BUSINESS OPERATIONS 32:54 * 10: Retail Business Operations 32:54 MODULE 11: CATEGORY MANAGEMENT 21:06 * 11: Category Management 21:06 MODULE 12: RETAIL MARKETING MIX 10:01 * 12: Retail Marketing Mix 10:01 MODULE 13: RETAIL PRICING 09:45 * 13: Retail Pricing 09:45 MODULE 14: RETAIL SUPPLY CHAIN AND PROMOTIONAL STRATEGIES 06:58 * 14: Retail Supply Chain and Promotional Strategies 06:58 MODULE 15: EMERGING TRENDS IN RETAIL 03:52 * 15: Emerging Trends in Retail 03:52 MODULE 16: IMPACT OF THE INFORMATION TECHNOLOGY IN RETAILING 23:24 * 16: Impact of the Information Technology in Retailing 23:24 WHO IS THIS COURSE FOR? Learners can take this training course even if they have no prior knowledge of Retail Management and there are no age restrictions. As a result, anyone who is enthusiastic and ambitious about Retail Management can enrol in the Retail Management. There are no admissions deadlines, and you can start this course at any time. REQUIREMENTS Students who intend to enrol in this Retail Management: Retail Management course must meet the following requirements: * Retail Management: Good command of the English language * Retail Management: Must be vivacious and self-driven * Retail Management: Basic computer knowledge * Retail Management: A minimum of 16 years of age is required CERTIFICATES REED COURSES CERTIFICATE OF COMPLETION Digital certificate - Included Will be downloadable when all lectures have been completed

Retail Management: Merchandising, CRM, Logistics & Supply Chain Management Do you want to be the next big retail superstar? Are you ready to take your current retail career to the next level? This dynamic global sector could be yours with this comprehensive Retail Management: Retail Management course! This advanced Retail Management: Retail Management is ideal for anyone looking to advance to the top of the retail career ladder. Successful retail managers can find work in every major town and city around the world. Learn how to take your existing sales skills to the next level, how to build strong customer relationships, and how to reap the benefits of professional-level communication skills. In addition, master the art of dealing with difficult customers, learn how to read customer behaviour accurately, and examined the most important stock management issues in Retail Management. In retail management, achieving customer satisfaction is essential. Enrol in our Retail Management: Retail Management course to advance your retail management talent and some highly relevant retail management skills to progress your management excellence. Learning Outcomes After completing this Retail Management: Merchandising, CRM, Logistics & Supply Chain Management course, the learner will be able to: * Understand the fundamentals of Retail Management. * Build and sustain relationships in retailing. * Understand the strategic planning in retailing. * Gain a thorough understanding of retail challenges and theories. * Understand retail consumers. * Explain retail segmentation and strategies. * Understand the importance of location in a retail business. * Understand merchandise management. * Understand the buying decision process and customer satisfaction. * Understand retail business operations. * Understand category management. * Understand retail marketing mix. * Understand retail pricing. * Explain retail supply chain and promotional strategies. * Understand emerging trends in retail. * Understand the impact of information technology in retailing. Why Choose Retail Management: Merchandising, CRM, Logistics & Supply Chain Management Course from Us * Self-paced course, access available from anywhere. * Easy to understand, high-quality study materials. * This Course developed by industry experts. * MCQ quiz after each module to assess your learning. * Automated and instant assessment results. * 24/7 support via live chat, phone call or email. * Free PDF certificate as soon as completing the course. Retail Management: Merchandising, CRM, Logistics & Supply Chain Management Bundle Courses * Course 01: Level 5 Retail Management * Course 02: CRM Course (Customer Relationship Management) * Course 03: Level 7 Advanced Diploma in Supply Chain Management * Course 04: Level 4 Logistics Management *** Other Benefits of this Retail Management: Merchandising, CRM, Logistics & Supply Chain Management Course * Free 4 PDF Certificate * Access to Content - Lifetime * Exam Fee - Free * Unlimited Retake Exam [ Note: Free PDF certificate will be provided as soon as completing the Retail Management: Merchandising, CRM, Logistics & Supply Chain Management course ] Retail Management: Merchandising, CRM, Logistics & Supply Chain Management Course Curriculum of Level 5 Retail Management Course * Module 1: A Quick Overview of Retail Management * Module 2: Building and Sustaining Relationships in Retailing * Module 3: Strategic Planning in Retailing * Module 4: Retail Challenges and Theories * Module 5: Understanding Retail Consumer * Module 6: Exploring Retail Segmentation and Strategies * Module 7: Retail Business Location * Module 8: Merchandise Management * Module 9: Buying Decision Process and Customer Satisfaction * Module 10: Retail Business Operations * Module 11: Category Management * Module 12: Retail Marketing Mix * Module 13: Retail Pricing * Module 14: Retail Supply Chain and Promotional Strategies * Module 15: Emerging Trends in Retail * Module 16: Impact of the Information Technology in Retailing >> --------------------- << Assessment Method After completing each module of the Retail Management: Merchandising, CRM, Logistics & Supply Chain Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Retail Management: Merchandising, CRM, Logistics & Supply Chain Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. WHO IS THIS COURSE FOR? Retail Management: Merchandising, CRM, Logistics & Supply Chain Management Learners can take this Retail Management course even if they have no prior knowledge of Retail-Management and there are no age restrictions. As a result, anyone who is enthusiastic and ambitious about Retail Management can enrol in the course. There are no admissions deadlines, and you can start this course at any time. REQUIREMENTS Retail Management: Merchandising, CRM, Logistics & Supply Chain Management Students who intend to enrol in this Retail Management course must meet the following requirements: * Good command of the English language * Must be vivacious and self-driven * Basic computer knowledge * A minimum of 16 years of age is required CAREER PATH Retail Management: Merchandising, CRM, Logistics & Supply Chain Management After completing the course, you will be able to grasp specific knowledge and skills with the highest level of confidence in order to improve yourself and enhance your professional skills such as: * Retail Team Leader * Sales Producer * Service Supervisor * Store Manager * Warehouse Producer * Floor Leader * Retail Management Trainer CERTIFICATES CERTIFICATE OF COMPLETION Digital certificate - Included

Do you want to be the next big retail superstar? Are you ready to take your current retail career to the next level? This dynamic global sector could be yours with this comprehensive Retail Management course! This advanced Retail Management is ideal for anyone looking to advance to the top of the retail career ladder. Successful retail managers can find work in every major town and city around the world. Learn how to take your existing sales skills to the next level, how to build strong customer relationships, and how to reap the benefits of professional-level communication skills. In addition, master the art of dealing with difficult customers, learn how to read customer behaviour accurately, and examine the most important stock management issues in Retail Management. In Retail Management, achieving customer satisfaction is essential. Enrol in our Retail Management course to advance your Retail Management talent and some highly relevant Retail Management skills to progress your management excellence. Special Offers of this Retail Management: Retail Management Course * This Retail Management: Retail Management Course includes a FREE PDF Certificate. * Lifetime access to this Retail Management Course * Instant access to this Retail Management: Retail Management Course * Get FREE Tutor Support from Monday to Friday in this Retail Management: Retail Management Course [ Note: Free PDF certificate as soon as completing the course ] Learning Outcomes After completing this Retail Management course, the learner will be able to: * Understand the fundamentals of Retail Management. * Build and sustain relationships in retailing. * Understand the strategic planning in retailing. * Gain a thorough understanding of retail challenges and theories. * Understand retail consumers. * Explain retail segmentation and strategies. * Understand the importance of location in a retail business. * Understand merchandise management. * Understand the buying decision process and customer satisfaction. * Understand retail business operations. * Understand category management. * Understand retail marketing mix. * Understand retail pricing for Retail Management. * Explain retail supply chain and promotional strategies. * Understand emerging trends in retail. * Understand the impact of information technology in retailing. Certificate of Completion You will receive a course completion certificate for free as soon as you complete the course. MODULE 1: A QUICK OVERVIEW OF RETAIL MANAGEMENT 20:26 * 1: A Quick Overview of Retail Management Preview 20:26 MODULE 2: BUILDING AND SUSTAINING RELATIONSHIPS IN RETAILING 39:09 * 2: Building and Sustaining Relationships in Retailing 39:09 MODULE 3: STRATEGIC PLANNING IN RETAILING 39:11 * 3: Strategic Planning in Retailing 39:11 MODULE 4: RETAIL CHALLENGES AND THEORIES 07:18 * 4: Retail Challenges and Theories 07:18 MODULE 5: UNDERSTANDING RETAIL CONSUMER 13:32 * 5: Understanding Retail Consumer 13:32 MODULE 6: EXPLORING RETAIL SEGMENTATION AND STRATEGIES 07:27 * 6: Exploring Retail Segmentation and Strategies 07:27 MODULE 7: RETAIL BUSINESS LOCATION 09:47 * 7: Retail Business Location 09:47 MODULE 8: MERCHANDISE MANAGEMENT 09:43 * 8: Merchandise Management 09:43 MODULE 9: BUYING DECISION PROCESS AND CUSTOMER SATISFACTION 11:06 * 9: Buying Decision Process and Customer Satisfaction Preview 11:06 MODULE 10: RETAIL BUSINESS OPERATIONS 32:54 * 10: Retail Business Operations 32:54 MODULE 11: CATEGORY MANAGEMENT 21:06 * 11: Category Management 21:06 MODULE 12: RETAIL MARKETING MIX 10:01 * 12: Retail Marketing Mix 10:01 MODULE 13: RETAIL PRICING 09:45 * 13: Retail Pricing 09:45 MODULE 14: RETAIL SUPPLY CHAIN AND PROMOTIONAL STRATEGIES 06:58 * 14: Retail Supply Chain and Promotional Strategies 06:58 MODULE 15: EMERGING TRENDS IN RETAIL 03:52 * 15: Emerging Trends in Retail 03:52 MODULE 16: IMPACT OF THE INFORMATION TECHNOLOGY IN RETAILING 23:24 * 16: Impact of the Information Technology in Retailing 23:24 WHO IS THIS COURSE FOR? Learners can take this training course even if they have no prior knowledge of Retail Management and there are no age restrictions. As a result, anyone who is enthusiastic and ambitious about Retail Management can enrol in the Retail Management. There are no admissions deadlines, and you can start this course at any time. REQUIREMENTS Students who intend to enrol in this Retail Management: Retail Management course must meet the following requirements: * Retail Management: Good command of the English language * Retail Management: Must be vivacious and self-driven * Retail Management: Basic computer knowledge * Retail Management: A minimum of 16 years of age is required CERTIFICATES REED COURSES CERTIFICATE OF COMPLETION Digital certificate - Included Will be downloadable when all lectures have been completed

The Customer Service Manager course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate.      This Customer Service Manager course consists of several modules that take around 3 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. WHY CHOOSE THIS COURSE * Earn a free e-certificate upon successful completion. * Accessible, informative modules taught by expert instructors * Study in your own time, at your own pace, through your computer tablet or mobile device * Benefit from instant feedback through mock exams and multiple-choice assessments * Get 24/7 help or advice from our email and live chat teams * Full Tutor Support on Weekdays COURSE DESIGN The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of * Video lessons * Online study materials * Mock exams * Multiple-choice assessment Certificate of Achievement CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Method of Assessment To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. COURSE CONTENT Customer Service Manager WHY Customer Service Is CRITICAL To Your Business! 00:05:00 Good Isn't Good Enough! 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 BONUS LECTURE!!! FINAL TIPS!!! 00:17:00 Assignment Assignment - Customer Service Manager 6 days, 3 hours FREQUENTLY ASKED QUESTIONS Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The Customer Service Agent course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate.      This Customer Service Agent course consists of several modules that take around 3 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. WHY CHOOSE THIS COURSE * Earn a free e-certificate upon successful completion. * Accessible, informative modules taught by expert instructors * Study in your own time, at your own pace, through your computer tablet or mobile device * Benefit from instant feedback through mock exams and multiple-choice assessments * Get 24/7 help or advice from our email and live chat teams * Full Tutor Support on Weekdays COURSE DESIGN The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of * Video lessons * Online study materials * Mock exams * Multiple-choice assessment Certificate of Achievement CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Method of Assessment To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. COURSE CONTENT Customer Service Agent WHY Customer Service Is CRITICAL To Your Business! 00:05:00 Good Isn't Good Enough! 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 BONUS LECTURE!!! FINAL TIPS!!! 00:17:00 Assignment Assignment - Customer Service Agent 6 days, 3 hours FREQUENTLY ASKED QUESTIONS Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. CUSTOMER SERVICE - A BASELINE * Recognizing Your Customers * Understanding Your Role in Customer Service 2. DEVELOPING A CUSTOMER SERVICE MIND-SET * Leveraging Your First Impression * Feeling Positively About Customers * Mastering Moods and Emotions 3. IDENTIFYING CUSTOMER NEEDS * Understanding the Customer\'s Situation * Avoiding Assumption and Prejudgment * Meeting Basic Needs * Seeking to Exceeding Expectations * Building Repeat Relationships 4. CONNECTING WITH THE CUSTOMER * Achieving Authenticity through Body Language * Responding Effectively to Problems * Mastering Online Etiquette * Seeking Customer Feedback 5. DEALING WITH DIFFICULT SITUATIONS * Effectively Addressing Complaints * De-escalating Anger * Establishing Common Ground * Remaining Calm, Respectful and Objective 6. EFFECTIVELY ADDRESSING COMPLAINTS * Creating a Memorable Customer Experience ADDITIONAL COURSE DETAILS: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.