31 CRM (Customer Relationship Management) courses

Are you ready to embark on an enlightening journey of wisdom with the CRM bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - CRM : Customer Relationship Management. Delve into eight immersive CPD Accredited courses, each a standalone course: 1. Customer Relationship Management 2. Know Your Customer (KYC) 3. Phone-Based Customer Service 4. Customer Service Fraud Officer 5. Win Customers Efficiently: Customer Service Diploma 6. Know the Selling Strategies that Boost Customer Acquisition 7. Sales: Psychology of Customers 8. Effective Communication Skills Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the CRM : Customer Relationship Management bundle illuminate your path to wisdom. The CRM : Customer Relationship Management bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the CRM : Customer Relationship Management package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the CRM bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the CRM : Customer Relationship Management community today and let your voyage of discovery begin! Learning Outcomes: * Attain a holistic understanding in the designated areas of study with the CRM bundle. * Establish robust bases across each course nestled within the CRM bundle. * Decipher intricate concepts through the articulate content of the CRM bundle. * Amplify your prowess in interpreting, scrutinising, and implementing theories. * Procure the capacity to engage with the course material on an intellectual and profound level. * Become proficient in the art of problem-solving across various disciplines. Stepping into the CRM bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The CRM bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the CRM bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The CRM bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the CRM bundle allows learners to make meaningful contributions to their chosen fields. Embark on the CRM journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? * Individuals keen on deepening their firm understanding in the respective fields. * Students pursuing higher education looking for comprehensive theory modules. * Professionals seeking to refresh or enhance their knowledge. * Anyone with a thirst for knowledge and a passion for continuous learning. CAREER PATH Armed with the CRM bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the CRM bundle lays a solid groundwork. CERTIFICATES CPD CERTIFICATE OF COMPLETION Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD QUALITY STANDARD HARDCOPY CERTIFICATE (FREE UK DELIVERY) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

Level 4 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

CRM (Customer Relationship Management) Online Do you want to get a comprehensive understanding of Customer Relationship Management? Then you are in the right place. Our CRM Course (Customer Relationship Management), focuses on strategies and tools to optimize interactions with customers. Participants of the CRM Course (Customer Relationship Management) learn to leverage CRM systems, analyse customer data and implement effective communication strategies. The CRM Course (Customer Relationship Management) covers customer retention, acquisition, and satisfaction. Our CRM Course (Customer Relationship Management) also emphasises the role of technology in enhancing relationships. Moreover, the CRM Course (Customer Relationship Management) include CRM implementation, customer segmentation, and the integration of sales. How to do marketing and customer service is also a part of this CRM Course (Customer Relationship Management). Participants of the CRM Course (Customer Relationship Management) will gain practical insights into building long-lasting customer connections. Why Choose the CRM (Customer Relationship Management) Course from Us * Self-paced CRM course, access available from anywhere. * Easy to understand, high-quality study materials. * CRM Course developed by industry experts. * MCQ quiz after each module to assess your learning. * Automated and instant assessment results. * 24/7 support via live chat, phone call or email. * Free PDF certificate as soon as completing the CRM course. Course Included * Main Course: CRM (Customer Relationship Management) Free Courses * Course 01: Level 2 Customer Service [ Note: Free PDF certificate as soon as completing the CRM: CRM course] CRM (Customer Relationship Management) Online Training Course Curriculum of CRM * Module 01: Introduction to Customer Relationship Management (CRM) * Module 02: CRM Fundamentals * Module 03: CRM Strategies * Module 04: Data Analysis in CRM * Module 05: CRM Databases * Module 06: Deepening Customer Relationship * Module 07: Handling Customer Complaints * Module 08: Future of CRM Assessment Method of CRM After completing each module of the CRM (Customer Relationship Management) Online Training, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification of CRM After completing the MCQ/Assignment assessment for the CRM (Customer Relationship Management) Online Training course, you will be entitled to a Certificate of Completion from Training Tale. WHO IS THIS COURSE FOR? CRM (Customer Relationship Management) Online Training This CRM: CRM Course (Customer Relationship Management) is designed for anyone who wants to build strong customer relationships and improve their business prospects. REQUIREMENTS CRM (Customer Relationship Management) Online Training There are no specific requirements for this CRM: CRM course because it does not require any advanced knowledge or skills. CAREER PATH CRM (Customer Relationship Management) Online Training Through this CRM: CRM Course (Customer Relationship Management) completion, you can get jobs like: * CRM Analyst (£25,000 - £35,000) * Manager (£30,000 - £50,000) * Customer Service Manager (£25,000 - £50,000) * Marketing Manager (£30,000 - £60,000) * Sales Manager (£30,000 - £60,000) CERTIFICATES CERTIFICATE OF COMPLETION Digital certificate - Included

CRM (Customer Relationship Management) Online Do you want to get a comprehensive understanding of Customer Relationship Management? Then you are in the right place. Our CRM Course (Customer Relationship Management), focuses on strategies and tools to optimize interactions with customers. Participants of the CRM Course (Customer Relationship Management) learn to leverage CRM systems, analyse customer data and implement effective communication strategies. The CRM Course (Customer Relationship Management) covers customer retention, acquisition, and satisfaction. Our CRM Course (Customer Relationship Management) also emphasises the role of technology in enhancing relationships. Moreover, the CRM Course (Customer Relationship Management) include CRM implementation, customer segmentation, and the integration of sales. How to do marketing and customer service is also a part of this CRM Course (Customer Relationship Management). Participants of the CRM Course (Customer Relationship Management) will gain practical insights into building long-lasting customer connections. Why Choose the CRM (Customer Relationship Management) Course from Us * Self-paced CRM course, access available from anywhere. * Easy to understand, high-quality study materials. * CRM Course developed by industry experts. * MCQ quiz after each module to assess your learning. * Automated and instant assessment results. * 24/7 support via live chat, phone call or email. * Free PDF certificate as soon as completing the CRM course. Course Included * Main Course: CRM (Customer Relationship Management) Free Courses * Course 01: Level 2 Customer Service [ Note: Free PDF certificate as soon as completing the CRM: CRM course] CRM (Customer Relationship Management) Online Training Course Curriculum of CRM * Module 01: Introduction to Customer Relationship Management (CRM) * Module 02: CRM Fundamentals * Module 03: CRM Strategies * Module 04: Data Analysis in CRM * Module 05: CRM Databases * Module 06: Deepening Customer Relationship * Module 07: Handling Customer Complaints * Module 08: Future of CRM Assessment Method of CRM After completing each module of the CRM (Customer Relationship Management) Online Training, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification of CRM After completing the MCQ/Assignment assessment for the CRM (Customer Relationship Management) Online Training course, you will be entitled to a Certificate of Completion from Training Tale. WHO IS THIS COURSE FOR? CRM (Customer Relationship Management) Online Training This CRM: CRM Course (Customer Relationship Management) is designed for anyone who wants to build strong customer relationships and improve their business prospects. REQUIREMENTS CRM (Customer Relationship Management) Online Training There are no specific requirements for this CRM: CRM course because it does not require any advanced knowledge or skills. CAREER PATH CRM (Customer Relationship Management) Online Training Through this CRM: CRM Course (Customer Relationship Management) completion, you can get jobs like: * CRM Analyst (£25,000 - £35,000) * Manager (£30,000 - £50,000) * Customer Service Manager (£25,000 - £50,000) * Marketing Manager (£30,000 - £60,000) * Sales Manager (£30,000 - £60,000) CERTIFICATES CERTIFICATE OF COMPLETION Digital certificate - Included

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Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 as a Gift - Enrol Now No matter what industry are you in, customers are the lifeblood of every business! And happy customers mean healthy business. Customer Relationship Management (CRM) helps you gain insight into your customers' behaviour and modify your business operations to ensure that customers are served in the best possible way. Our comprehensive bundle on Customer Relationship Management (CRM)will assist your businesses with strategies, techniques, tools, and technologies used by enterprises for developing, retaining and acquiring customers. Learn Customer Relationship Management (CRM) systems to help your companies stay connected to customers, streamline processes, and improve profitability. So, whether you own a business that requires interaction with customers, an employee who works as customer support or a fresher who wants an in-demand skill set that'll help him/her succeed, this Customer Relationship Management (CRM) bundle is for you. What will you learn from this Customer Relationship Management (CRM) bundle: * Become fully aware of CRM, its fundamentals, strategies and the future of CRM * Explore KYC, CDD, AML and methods to carry out KYC and AML * Gain an acute understanding of communication, its principles and fundamentals * Learn about customer service, how to focus on customers and to establish an action plan * Get a detailed overview of phone-based customer service and customer service communication strategies * Gain knowledge of hospitality management and the process of development and training in the hospitality industry * Discover how to work effectively across cultures * Unveil the secret tricks of the formula of talking with strangers * Fully understand performance management and conflict management * Acquire the knowledge, skills and guidelines of stress management Along with this Customer Relationship Management course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Customer Relationship Management? * Course 1: Know Your Customer (KYC) * Course 2: Effective Communication Skills * Course 3: Retail Management - Level 5 * Course 4: Phone-Based Customer Service * Course 5: Hospitality and Accommodation Management * Course 6: Working Effectively Across Cultures * Course 7: The Formula to Talk with Strangers * Course 8: Performance Management * Course 9: Conflict Management * Course 10: Stress Management Training How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. * PDF Certificate: Free (Previously it was £6*11 = £66) * Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum Course 1: Customer Relationship Management * Introduction to Customer Relationship Management * Customer Relationship Management Fundamentals * CRM Strategies * Data Analysis in Customer Relationship Management * Customer Relationship Management Databases * Deepening Customer Relationship * Handling Customer Complaints * Future of CRM Course 2: Know Your Customer (KYC) * Introduction to KYC * Customer Due Diligence * AML (Anti-Money Laundering) * KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom * Regulations to be Complied by Industries * Methods for carrying out KYC and AML and the Future of KYC Compliance Course 3: Effective Communication Skills * Introduction To Communication - Goals & Benefits * Key Principles Of Communication * We are Always Communicating * Fundamentals Of Communication - Part 1 * Fundamentals Of Communication - Part 2 * Great Communication Tips - Part 1 * Great Communication Tips - Part 2 * Self-Talk & Powerful Language * Miscommunication * Still MORE Great Tips! Part 1 * Still MORE Great Tips! Part 2 * Still MORE Great Tips! Part 3 * Final Thoughts and Suggestions * PROMO Communication (BEST) Course 4: Retail Management - Level 5 * Module 01: Introduction to Retail Management * Module 02: Retail Strategy * Module 03: Retail Buying and Merchandising * Module 04: Retail Pricing * Module 05: Supply Chain Management in Retailing * Module 06: The Sales Process and Dealing with Customers at the Checkout * Module 07:Importance of Consumer Behaviour * Module 08: Taking Trends and Targeting Customers Effectively * Module 09: The Importance of Communicating with Customers * Module 10: Choosing a Retail Location * Module 11: Retail Psychology * Module 12: Negotiate the Right Deal with Suppliers * Module 13: Develop Store Security Procedures * Module 14: Management Skills for Leading Your Team * Module 15: Selling in Multiple Channels * Module 16: Retail Brand Management * Module 17: Health & Safety for Retail Stores * Module 18: Consumer Rights Act Course 5: Phone-Based Customer Service * Introduction to Customer Service * What's Different about Good Customer Service? * Customer Relationship Management * Customer Service Communication Strategies * Aspects of Phone Etiquette * Building Rapport Over the Phone * Inbound and Outbound Calls * Active Listening and Managing Tough Callers * Managing Interoffice Calls and Voicemail * Problem Solving over the Phone * Intra Organisation Dealings * Measuring Customer Service Course 6: Hospitality and Accommodation Management * Introduction to Hospitality Management * An Overview of Hotel Industry * The Process of Selection and Recruitment in Hospitality Industry * The Process of Development and Training in Hospitality Industry * Management of Front Office Operations * Management of Housekeeping, Engineering and Security Operations * Management of Food and Beverage Operations * Management of Service Quality in Hospitality Industry * Marketing in Travel and Tourism Business * Accounting in Hospitality Industry * Customer Satisfaction * E-Hospitality and Technology Course 7: Working Effectively Across Cultures * Introduction * Cultural identity * OBSERVE * Learn * APPLY * More practical TIPS * Wrap up Course 8: The Formula to Talk with Strangers * Course Overview * The Formula * Summary * End Course 9: Performance Management * Introduction * Performance * Key Performance Indicators * Reporting * Rewarding * Conclusion Course 10: Conflict Management * Unit 01: Introduction * Unit 02: Understand the Keys to Conflict * Unit 03: How Misunderstandings Arise and the Solution * Unit 04: Personality Types in Conflict * Unit 05: Escalation of Conflict * Unit 06: De-escalating Conflict * Unit 07: Closing Section Course 11: Stress Management Training * Beginning Concepts * Specific Stress Management Techniques * MORE Stress Reduction Strategies * Still MORE Stress Reduction Techniques - Part 1 * Still MORE Stress Reduction Techniques - Part 2 * Still MORE Stress Reduction Techniques - Part 3 * BONUS Video & Wrap Up! * Special LIVE Bonus Video! CPD 110 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? Anyone from any background can enrol in this Customer Relationship Management (CMR) bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. REQUIREMENTS Our Customer Relationship Management (CMR) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. CAREER PATH After finishing this Customer Relationship Management bundle successfully, you'll be equipped with the essential skills to explore your opportunities in roles such as: * CRM Analyst * CRM Consultant * CRM Developer * CRM Executive * CRM Manager * CRM Specialist And many more! CERTIFICATES CERTIFICATE OF COMPLETION Digital certificate - Included CERTIFICATE OF COMPLETION Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Relationship Management (CRM)) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Customer Service might be today, an indispensable skill if you want to work or start your own business! Take a look at this Customer Service L2 Course at https://knight.training/products/customer-service-level-2 and come train with us in Knight Training.

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Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. -------------------------------------------------------------------------------- Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? * Internal versus external customers * Why customer care is important * Meeting customer expectations Module Two Making a Personal Difference * How do you measure customer care? * Making a difference * Taking ownership * Positive mental attitude * Displaying professionalism both face-to-face and over the telephone * Using positive language Module Three Gathering Information and Offering Solutions * Asking the right questions * Active listening skills * Summarising and clarifying skills Module Four * Dealing with Difficult Situations * How to give a 'service' no * Demonstrating empathy * Assertiveness techniques * Handling a complaint * Problem solving * Saying 'sorry' * Making realistic promises and keeping them -------------------------------------------------------------------------------- Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. -------------------------------------------------------------------------------- Objectives By the end of the course participants will be able to * Adopt a professional telephone manner * Communicate assertively by taking control and directing the conversation * Deliver information positively by offering options and alternatives * Develop a range of versatile behaviours to use when dealing with difficult situations by: * Listening actively * Using empathy * Gathering relevant information through effective questioning * Finding solutions to concerns/problems quickly and efficiently * Speaking positively and assertively -------------------------------------------------------------------------------- WHAT IS THE BENEFIT? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. -------------------------------------------------------------------------------- IN-HOUSE COURSES Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. -------------------------------------------------------------------------------- THE IMPORTANCE OF CUSTOMERS AND CLIENTS Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. -------------------------------------------------------------------------------- CUSTOMER CARE PROGRAMMES FROM DICKSON TRAINING LTD We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. -------------------------------------------------------------------------------- SCHEDULED COURSES Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.