CRM: Customer Relationship Management with Customer Service Training

Description

CRM (Customer Relationship Management) Online

Do you want to get a comprehensive understanding of Customer Relationship Management? Then you are in the right place. Our CRM Course (Customer Relationship Management), focuses on strategies and tools to optimize interactions with customers.

Participants of the CRM Course (Customer Relationship Management) learn to leverage CRM systems, analyse customer data and implement effective communication strategies. The CRM Course (Customer Relationship Management) covers customer retention, acquisition, and satisfaction. Our CRM Course (Customer Relationship Management) also emphasises the role of technology in enhancing relationships. Moreover, the CRM Course (Customer Relationship Management) include CRM implementation, customer segmentation, and the integration of sales. How to do marketing and customer service is also a part of this CRM Course (Customer Relationship Management).

Participants of the CRM Course (Customer Relationship Management) will gain practical insights into building long-lasting customer connections.

Why Choose the CRM (Customer Relationship Management) Course from Us

• Self-paced CRM course, access available from anywhere.
• Easy to understand, high-quality study materials.
• CRM Course developed by industry experts.
• MCQ quiz after each module to assess your learning.
• Automated and instant assessment results.
• 24/7 support via live chat, phone call or email.
• Free PDF certificate as soon as completing the CRM course.

Course Included

• Main Course: CRM (Customer Relationship Management)

Free Courses

• Course 01: Level 2 Customer Service

[ Note: Free PDF certificate as soon as completing the CRM: CRM course]

CRM (Customer Relationship Management) Online Training

Course Curriculum of CRM

• Module 01: Introduction to Customer Relationship Management (CRM)
• Module 02: CRM Fundamentals
• Module 03: CRM Strategies
• Module 04: Data Analysis in CRM
• Module 05: CRM Databases
• Module 06: Deepening Customer Relationship
• Module 07: Handling Customer Complaints
• Module 08: Future of CRM

Assessment Method of CRM

After completing each module of the CRM (Customer Relationship Management) Online Training, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification.

Certification of CRM

After completing the MCQ/Assignment assessment for the CRM (Customer Relationship Management) Online Training course, you will be entitled to a Certificate of Completion from Training Tale.

Who is this course for?

Requirements

Career path

Certificates