587 Customer Relationship Management courses

This FREE in-person event is structured to introduce SMEs to a variety of AI tools that are useful for improving business processes.

This FREE in-person event is structured to introduce SMEs to a variety of AI tools that are useful for improving business processes.

Take This Course * £175.00 £21.00 * 1 year * Intermediate * Course Certificate * Number of Units9 * Number of Quizzes0 * 3 hours, 18 minutes Gift this course * * * * OVERVIEW: Customer relationship management helps in customer retention. It is essential in every business for increased profits. Set your business for higher productivity and efficiency with the Customer Relationship Management course. Effective CRM implementation can improve customer relationships, attract new prospective customers, and win back former customers. This Customer Relationship Management Course will teach you about CRM fundamentals and equip you with the skills to build strong customer relationships. It will teach you how to create a CRM strategy for your business. You'll pick up valuable information on data analysis in CRM and how to deepen your customer relationships. The training will also enhance your ability to handle customer complaints and familiarise you with the emerging trends of CRM.  Please note that this course only gives you the theoretical knowledge to succeed in this industry. Our Customer Relationship Management Course doesn't entitle you to practise as a professional in this specific sector. LEARNING OBJECTIVES * * Learn the CRM fundamentals * Know about data analysis in CRM * Enrich your knowledge of CRM database management * Know how to deepen customer relationships * Learn to handle customer complaints WHO IS THIS COURSE FOR? This Customer Relationship Management Course is ideal for aspiring professionals who wish to gain the relevant skills and knowledge to fast track their careers. It is for those who have little or no knowledge of CRM or those who are new to the field and want to test their skills and knowledge. There are no entry requirements for this course. However, an eye for detail and a creative mind is essential. ENTRY REQUIREMENT Anyone interested in learning more about this subject should take this Customer Relationship Management course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD CERTIFICATE FROM COURSE GATE At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. CAREER PATH On successful completion of the Customer Relationship Management Course, learners can progress to a more advanced program from our course list. Career opportunities in this field include freelancing or working in-house, within a range of professional settings, with the opportunity to earn a high salary. Related professions in this industry include: * * CRM Analyst * CRM Consultant * CRM Developer * CRM Executive * CRM Manager * CRM Specialist COURSE CURRICULUM Module 01: Introduction to Customer Relationship Management (CRM) Introduction to Customer Relationship Management (CRM) 00:22:00 Module 02: CRM Fundamentals CRM Fundamentals 00:24:00 Module 03: CRM Strategies CRM Strategies 00:33:00 Module 04: Data Analysis in CRM Data Analysis in CRM 00:28:00 Module 05: CRM Databases CRM Databases 00:21:00 Module 06: Deepening Customer Relationship Deepening Customer Relationship 00:23:00 Module 07: Handling Customer Complaints Handling Customer Complaints 00:22:00 Module 08: Future of CRM Future of CRM 00:25:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Step into the captivating world of 'Customer Relationship Management' and unlock the secrets to fostering impeccable customer connections. Initiate your journey with a profound introduction to CRM, paving the way to mastering its fundamental principles and strategies. As you progress, the course immerses you in the art of data analysis and CRM databases, ensuring that you harness the power of information to deepen customer ties. Moreover, hone your prowess in adeptly handling customer feedback and gaze into the prospective advancements in CRM, positioning yourself at the forefront of customer-centric excellence. Learning Outcomes * Understand the core principles and objectives of Customer Relationship Management. * Develop and implement effective CRM strategies tailored to various business scenarios. * Harness the potential of data analytics to inform CRM decisions and strategies. * Effectively manage and utilise CRM databases to foster deeper customer connections. * Efficiently address customer concerns and complaints, ensuring a seamless experience. WHY CHOOSE THIS CUSTOMER RELATIONSHIP MANAGEMENT COURSE? * Unlimited access to the course for a lifetime. * Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. * Structured lesson planning in line with industry standards. * Immerse yourself in innovative and captivating course materials and activities. * Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. * Flexibility to complete the Customer Relationship Management Course at your own pace, on your own schedule. * Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. WHO IS THIS CUSTOMER RELATIONSHIP MANAGEMENT COURSE FOR? * Aspiring customer relationship managers and strategists. * Business owners seeking to enhance customer interactions. * Marketing professionals aiming to incorporate CRM into their strategies. * Sales personnel aspiring to elevate customer engagement. * Data analysts focusing on customer-centric analytics. CAREER PATH * CRM Specialist: £25,000 - £40,000 * CRM Analyst: £30,000 - £50,000 * CRM Strategy Manager: £35,000 - £60,000 * Customer Experience Manager: £28,000 - £55,000 * Complaints Handling Officer: £20,000 - £35,000 * CRM Database Administrator: £27,000 - £52,000 PREREQUISITES This Customer Relationship Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Customer Relationship Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. CERTIFICATION After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. COURSE CURRICULUM Module 01: Introduction to Customer Relationship Management (CRM) Introduction to Customer Relationship Management (CRM) 00:22:00 Module 02: CRM Fundamentals CRM Fundamentals 00:24:00 Module 03: CRM Strategies CRM Strategies 00:33:00 Module 04: Data Analysis in CRM Data Analysis in CRM 00:28:00 Module 05: CRM Databases CRM Databases 00:21:00 Module 06: Deepening Customer Relationship Deepening Customer Relationship 00:23:00 Module 07: Handling Customer Complaints Handling Customer Complaints 00:22:00 Module 08: Future of CRM Future of CRM 00:25:00 Assignment Assignment - Customer Relationship Management 00:00:00

OVERVIEW This comprehensive course on Customer Relationship Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Customer Relationship Management comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. HOW WILL I GET MY CERTIFICATE? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. WHO IS THIS COURSE FOR? There is no experience or previous qualifications required for enrolment on this Customer Relationship Management. It is available to all students, of all academic backgrounds. REQUIREMENTS Our Customer Relationship Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. CAREER PATH Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. COURSE CURRICULUM 9 sections • 9 lectures • 03:18:00 total length •Introduction to Customer Relationship Management (CRM): 00:22:00 •CRM Fundamentals: 00:24:00 •CRM Strategies: 00:33:00 •Data Analysis in CRM: 00:28:00 •CRM Databases: 00:21:00 •Deepening Customer Relationship: 00:23:00 •Handling Customer Complaints: 00:22:00 •Future of CRM: 00:25:00 •Assignment - Customer Relationship Management: 00:00:00

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 as a Gift - Enrol Now No matter what industry are you in, customers are the lifeblood of every business! And happy customers mean healthy business. Customer Relationship Management (CRM) helps you gain insight into your customers' behaviour and modify your business operations to ensure that customers are served in the best possible way. Our comprehensive bundle on Customer Relationship Management (CRM)will assist your businesses with strategies, techniques, tools, and technologies used by enterprises for developing, retaining and acquiring customers. Learn Customer Relationship Management (CRM) systems to help your companies stay connected to customers, streamline processes, and improve profitability. So, whether you own a business that requires interaction with customers, an employee who works as customer support or a fresher who wants an in-demand skill set that'll help him/her succeed, this Customer Relationship Management (CRM) bundle is for you. What will you learn from this Customer Relationship Management (CRM) bundle: * Become fully aware of CRM, its fundamentals, strategies and the future of CRM * Explore KYC, CDD, AML and methods to carry out KYC and AML * Gain an acute understanding of communication, its principles and fundamentals * Learn about customer service, how to focus on customers and to establish an action plan * Get a detailed overview of phone-based customer service and customer service communication strategies * Gain knowledge of hospitality management and the process of development and training in the hospitality industry * Discover how to work effectively across cultures * Unveil the secret tricks of the formula of talking with strangers * Fully understand performance management and conflict management * Acquire the knowledge, skills and guidelines of stress management Along with this Customer Relationship Management course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Customer Relationship Management? * Course 1: Know Your Customer (KYC) * Course 2: Effective Communication Skills * Course 3: Retail Management - Level 5 * Course 4: Phone-Based Customer Service * Course 5: Hospitality and Accommodation Management * Course 6: Working Effectively Across Cultures * Course 7: The Formula to Talk with Strangers * Course 8: Performance Management * Course 9: Conflict Management * Course 10: Stress Management Training How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. * PDF Certificate: Free (Previously it was £6*11 = £66) * Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum Course 1: Customer Relationship Management * Introduction to Customer Relationship Management * Customer Relationship Management Fundamentals * CRM Strategies * Data Analysis in Customer Relationship Management * Customer Relationship Management Databases * Deepening Customer Relationship * Handling Customer Complaints * Future of CRM Course 2: Know Your Customer (KYC) * Introduction to KYC * Customer Due Diligence * AML (Anti-Money Laundering) * KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom * Regulations to be Complied by Industries * Methods for carrying out KYC and AML and the Future of KYC Compliance Course 3: Effective Communication Skills * Introduction To Communication - Goals & Benefits * Key Principles Of Communication * We are Always Communicating * Fundamentals Of Communication - Part 1 * Fundamentals Of Communication - Part 2 * Great Communication Tips - Part 1 * Great Communication Tips - Part 2 * Self-Talk & Powerful Language * Miscommunication * Still MORE Great Tips! Part 1 * Still MORE Great Tips! Part 2 * Still MORE Great Tips! Part 3 * Final Thoughts and Suggestions * PROMO Communication (BEST) Course 4: Retail Management - Level 5 * Module 01: Introduction to Retail Management * Module 02: Retail Strategy * Module 03: Retail Buying and Merchandising * Module 04: Retail Pricing * Module 05: Supply Chain Management in Retailing * Module 06: The Sales Process and Dealing with Customers at the Checkout * Module 07:Importance of Consumer Behaviour * Module 08: Taking Trends and Targeting Customers Effectively * Module 09: The Importance of Communicating with Customers * Module 10: Choosing a Retail Location * Module 11: Retail Psychology * Module 12: Negotiate the Right Deal with Suppliers * Module 13: Develop Store Security Procedures * Module 14: Management Skills for Leading Your Team * Module 15: Selling in Multiple Channels * Module 16: Retail Brand Management * Module 17: Health & Safety for Retail Stores * Module 18: Consumer Rights Act Course 5: Phone-Based Customer Service * Introduction to Customer Service * What's Different about Good Customer Service? * Customer Relationship Management * Customer Service Communication Strategies * Aspects of Phone Etiquette * Building Rapport Over the Phone * Inbound and Outbound Calls * Active Listening and Managing Tough Callers * Managing Interoffice Calls and Voicemail * Problem Solving over the Phone * Intra Organisation Dealings * Measuring Customer Service Course 6: Hospitality and Accommodation Management * Introduction to Hospitality Management * An Overview of Hotel Industry * The Process of Selection and Recruitment in Hospitality Industry * The Process of Development and Training in Hospitality Industry * Management of Front Office Operations * Management of Housekeeping, Engineering and Security Operations * Management of Food and Beverage Operations * Management of Service Quality in Hospitality Industry * Marketing in Travel and Tourism Business * Accounting in Hospitality Industry * Customer Satisfaction * E-Hospitality and Technology Course 7: Working Effectively Across Cultures * Introduction * Cultural identity * OBSERVE * Learn * APPLY * More practical TIPS * Wrap up Course 8: The Formula to Talk with Strangers * Course Overview * The Formula * Summary * End Course 9: Performance Management * Introduction * Performance * Key Performance Indicators * Reporting * Rewarding * Conclusion Course 10: Conflict Management * Unit 01: Introduction * Unit 02: Understand the Keys to Conflict * Unit 03: How Misunderstandings Arise and the Solution * Unit 04: Personality Types in Conflict * Unit 05: Escalation of Conflict * Unit 06: De-escalating Conflict * Unit 07: Closing Section Course 11: Stress Management Training * Beginning Concepts * Specific Stress Management Techniques * MORE Stress Reduction Strategies * Still MORE Stress Reduction Techniques - Part 1 * Still MORE Stress Reduction Techniques - Part 2 * Still MORE Stress Reduction Techniques - Part 3 * BONUS Video & Wrap Up! * Special LIVE Bonus Video! CPD 110 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? Anyone from any background can enrol in this Customer Relationship Management (CMR) bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. REQUIREMENTS Our Customer Relationship Management (CMR) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. CAREER PATH After finishing this Customer Relationship Management bundle successfully, you'll be equipped with the essential skills to explore your opportunities in roles such as: * CRM Analyst * CRM Consultant * CRM Developer * CRM Executive * CRM Manager * CRM Specialist And many more! CERTIFICATES CERTIFICATE OF COMPLETION Digital certificate - Included CERTIFICATE OF COMPLETION Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Relationship Management (CRM)) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

LEARNING OUTCOMES * Understand the importance of customer relationship management in modern business and its impact on customer satisfaction and loyalty * Learn about different types of CRM software and how to select and implement a suitable solution for a particular business * Develop skills in managing customer interactions and communication across various channels, including email, phone, and social media * Gain knowledge in data analytics and reporting to better track customer behaviour and identify trends and patterns * Explore strategies for using CRM to improve sales and marketing efforts, such as targeting and segmentation * Develop skills in managing customer complaints and resolving conflicts to maintain positive relationships with customers * Understand the legal and ethical considerations surrounding customer data and privacy in the context of CRM * Learn how to measure and evaluate the success of a CRM program and make improvements over time DESCRIPTION For those looking to develop their abilities in managing client interactions, strengthen their relationships with customers, and expand their businesses, our Customer Relationship Management (CRM) course is ideal for them. In this course, students will obtain a thorough understanding of the function of CRM in contemporary business and how it may affect client loyalty and satisfaction through the course. Participants will get knowledge about several CRM tool types and how to pick and use the best option for their particular business needs. Also, they will learn how to manage customer contacts and communication through a variety of platforms, including email, phone, and social media. Their ability to better monitor customer behaviour, spot trends and patterns, and use data analytics and reporting to make defensible judgements will all be elevated by this training. The course will also address how to manage customer complaints and settle disputes to preserve strong relationships, as well as ways for using CRM to improve sales and marketing efforts, including targeting and segmentation. Also, students will learn about the moral and legal issues that arise when dealing with customer privacy and data in the context of CRM. CERTIFICATE OF ACHIEVEMENT After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.  METHOD OF ASSESSMENT In order to successfully complete the Customer Relationship Management course, students will be required to sit for a final assessment. After they submit their assignment, our expert team will evaluate and provide instant feedback. CAREER PATH Here are some potential career paths for individuals who take a Customer Relationship Management (CRM) course in the UK, along with the annual salary range for each: * CRM Manager: £46,000 to £66,000 per year. * Customer Success Manager: £35,000 to £50,000 per year. * Sales Manager: £36,000 to £71,000 per year. * Marketing Manager: £35,000 to £65,000 per year. COURSE CONTENT Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 FREQUENTLY ASKED QUESTIONS Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Level 4 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Level 4 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Clients are the life saver to progress, so any business or association needs solid client relationship the board. This course is appropriate for any industry and is specifically compelling to those organizations whose CRM system needs fortifying. Workers who acquire this accreditation can contribute viably to building solid, dependable client connections, offering excellent assistance and backing that bring about client maintenance and expanded income. This course is appealing, as it conveys a complete comprehension of the subject in only 5 hours. It isn't just available yet in addition a simple manner by which to induce excellent CRM across the business. What's Covered in the Course? As a short course, it is conveyed in 5 modules: 'What is Customer Relationship Management', 'Seeing Customers', 'Estimating Customer Relationship Management', Developing Relationships' and 'How to Run a Customer Meeting'. The key learning focuses are: What is client relationship the board and understanding its significance, when managing clients in a business setting; The fundamentals of non-verbal communication and how it very well may be utilized to profit everybody, while interfacing with clients; Step by step instructions to create and improve relational abilities, when managing clients; Connections and faithfulness and how the two work together, when managing clients; Why client relationship the board is a pivotal angle to the accomplishment of any sort of business; Step by step instructions to discover clients and what they most likely anticipate from the business, with regards to help and administration; Step by step instructions to quantify client relationship the executives, as it identifies with issues and norms inside the business; The most effective method to build up a decent connection with a wide range of clients; Guidance and tips about successful and significant gathering planning, for viable goals and thoughts that advantage both the client and the business. What are the Benefits of the Course? This course will profit any business that desires to improve client maintenance and increment their workers' client relationship the board abilities. Worker accomplishment on the course is straightforward, as the accreditation is just granted after the fruitful finishing of a test; Representatives comprehend the significance of and can work to a CRM structure; It is a short course, with adaptable particular substance, that can be learned at the representative's accommodation, by means of any web empowered gadget.