Description

Learning Outcomes

Understand the importance of customer relationship management in modern business and its impact on customer satisfaction and loyalty
Learn about different types of CRM software and how to select and implement a suitable solution for a particular business
Develop skills in managing customer interactions and communication across various channels, including email, phone, and social media
Gain knowledge in data analytics and reporting to better track customer behaviour and identify trends and patterns
Explore strategies for using CRM to improve sales and marketing efforts, such as targeting and segmentation
Develop skills in managing customer complaints and resolving conflicts to maintain positive relationships with customers
Understand the legal and ethical considerations surrounding customer data and privacy in the context of CRM
Learn how to measure and evaluate the success of a CRM program and make improvements over time

Description

For those looking to develop their abilities in managing client interactions, strengthen their relationships with customers, and expand their businesses, our Customer Relationship Management (CRM) course is ideal for them. In this course, students will obtain a thorough understanding of the function of CRM in contemporary business and how it may affect client loyalty and satisfaction through the course.

Participants will get knowledge about several CRM tool types and how to pick and use the best option for their particular business needs. Also, they will learn how to manage customer contacts and communication through a variety of platforms, including email, phone, and social media. Their ability to better monitor customer behaviour, spot trends and patterns, and use data analytics and reporting to make defensible judgements will all be elevated by this training.

The course will also address how to manage customer complaints and settle disputes to preserve strong relationships, as well as ways for using CRM to improve sales and marketing efforts, including targeting and segmentation. Also, students will learn about the moral and legal issues that arise when dealing with customer privacy and data in the context of CRM.

Certificate of Achievement

After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.

Method of Assessment

In order to successfully complete the Customer Relationship Management course, students will be required to sit for a final assessment. After they submit their assignment, our expert team will evaluate and provide instant feedback.

Career path

Here are some potential career paths for individuals who take a Customer Relationship Management (CRM) course in the UK, along with the annual salary range for each:

CRM Manager: £46,000 to £66,000 per year.
Customer Success Manager: £35,000 to £50,000 per year.
Sales Manager: £36,000 to £71,000 per year.
Marketing Manager: £35,000 to £65,000 per year.

Course Content

Customer Relationship Management
	Customer Relationship Management	00:10:00
	What CRM Is and Who It Serves	00:15:00
	Checklist for Success	00:15:00
	Requirement Driven Product Selection	00:15:00
	Considerations in Tool Selection	00:15:00
	Strategies for Customer Retention	00:15:00
	Building the Future	00:15:00
	Homegrown vs. Application Service Provider	00:15:00
	The Development Team	00:15:00
	Evaluating and Reviewing Your Program	00:15:00
Order your Certificates & Transcripts
	Order your Certificates & Transcripts	00:00:00

Frequently Asked Questions

Are there any prerequisites for taking the course?

There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.

Can I access the course at any time, or is there a set schedule?

You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.

How long will I have access to the course?

For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.

Is there a certificate of completion provided after completing the course?

Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.

Can I switch courses or get a refund if I'm not satisfied with the course?

We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.

How do I track my progress in the course?

Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.

What if I have technical issues or difficulties with the course?

If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

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Customer Relationship Management

By Janets

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