Description

Step into the captivating world of 'Customer Relationship Management' and unlock the secrets to fostering impeccable customer connections. Initiate your journey with a profound introduction to CRM, paving the way to mastering its fundamental principles and strategies. As you progress, the course immerses you in the art of data analysis and CRM databases, ensuring that you harness the power of information to deepen customer ties. Moreover, hone your prowess in adeptly handling customer feedback and gaze into the prospective advancements in CRM, positioning yourself at the forefront of customer-centric excellence.

Learning Outcomes

Understand the core principles and objectives of Customer Relationship Management.

Develop and implement effective CRM strategies tailored to various business scenarios.

Harness the potential of data analytics to inform CRM decisions and strategies.

Effectively manage and utilise CRM databases to foster deeper customer connections.

Efficiently address customer concerns and complaints, ensuring a seamless experience.

Why choose this Customer Relationship Management course?

Unlimited access to the course for a lifetime.

Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course.

Structured lesson planning in line with industry standards.

Immerse yourself in innovative and captivating course materials and activities.

Assessments are designed to evaluate advanced cognitive abilities and skill proficiency.

Flexibility to complete the Customer Relationship Management Course at your own pace, on your own schedule.

Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.

Who is this Customer Relationship Management course for?

Aspiring customer relationship managers and strategists.

Business owners seeking to enhance customer interactions.

Marketing professionals aiming to incorporate CRM into their strategies.

Sales personnel aspiring to elevate customer engagement.

Data analysts focusing on customer-centric analytics.

Career path

CRM Specialist: £25,000 - £40,000

CRM Analyst: £30,000 - £50,000

CRM Strategy Manager: £35,000 - £60,000

Customer Experience Manager: £28,000 - £55,000

Complaints Handling Officer: £20,000 - £35,000

CRM Database Administrator: £27,000 - £52,000

Prerequisites

This Customer Relationship Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Customer Relationship Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Certification

After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.

Course Curriculum

Module 01: Introduction to Customer Relationship Management (CRM)
	Introduction to Customer Relationship Management (CRM)	00:22:00
Module 02: CRM Fundamentals
	CRM Fundamentals	00:24:00
Module 03: CRM Strategies
	CRM Strategies	00:33:00
Module 04: Data Analysis in CRM
	Data Analysis in CRM	00:28:00
Module 05: CRM Databases
	CRM Databases	00:21:00
Module 06: Deepening Customer Relationship
	Deepening Customer Relationship	00:23:00
Module 07: Handling Customer Complaints
	Handling Customer Complaints	00:22:00
Module 08: Future of CRM
	Future of CRM	00:25:00
Assignment
	Assignment - Customer Relationship Management	00:00:00

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Customer Relationship Management

By Studyhub UK

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