584 Customer Relationship Management courses

Are you ready to embark on an enlightening journey of wisdom with the CRM bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - CRM : Customer Relationship Management. Delve into eight immersive CPD Accredited courses, each a standalone course: 1. Customer Relationship Management 2. Know Your Customer (KYC) 3. Phone-Based Customer Service 4. Customer Service Fraud Officer 5. Win Customers Efficiently: Customer Service Diploma 6. Know the Selling Strategies that Boost Customer Acquisition 7. Sales: Psychology of Customers 8. Effective Communication Skills Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the CRM : Customer Relationship Management bundle illuminate your path to wisdom. The CRM : Customer Relationship Management bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the CRM : Customer Relationship Management package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the CRM bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the CRM : Customer Relationship Management community today and let your voyage of discovery begin! Learning Outcomes: * Attain a holistic understanding in the designated areas of study with the CRM bundle. * Establish robust bases across each course nestled within the CRM bundle. * Decipher intricate concepts through the articulate content of the CRM bundle. * Amplify your prowess in interpreting, scrutinising, and implementing theories. * Procure the capacity to engage with the course material on an intellectual and profound level. * Become proficient in the art of problem-solving across various disciplines. Stepping into the CRM bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The CRM bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the CRM bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The CRM bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the CRM bundle allows learners to make meaningful contributions to their chosen fields. Embark on the CRM journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? * Individuals keen on deepening their firm understanding in the respective fields. * Students pursuing higher education looking for comprehensive theory modules. * Professionals seeking to refresh or enhance their knowledge. * Anyone with a thirst for knowledge and a passion for continuous learning. CAREER PATH Armed with the CRM bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the CRM bundle lays a solid groundwork. CERTIFICATES CPD CERTIFICATE OF COMPLETION Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD QUALITY STANDARD HARDCOPY CERTIFICATE (FREE UK DELIVERY) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. HOW CUSTOMER JOURNEYS ARE DESIGNED * Understand the concept of the customer journey * Understand the ways of designing and improving customer journeys * HOW TO TARGET MARKETS AND STAKEHOLDERS * Understand the characteristics of markets * Understand marketing activities and techniques * Know how to describe customer needs and internal and external factors that affect these * Know how to identify service providers and explain their value propositions * HOW TO FOSTER STAKEHOLDER RELATIONSHIPS * Understand the concepts mutual readiness and maturity * Understand the different supplier and partner relationship types, and how these are managed * Know how to develop customer relationships * Know how to analyze customer needs * Know how to use communication and collaboration activities and techniques * Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships * Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management * HOW TO SHAPE DEMAND AND DEFINE SERVICE OFFERINGS * Understand methods for designing digital service experiences based on value driven, data driven and user centered service design * Understand approaches for selling and obtaining service offerings * Know how to capture, influence and manage demand and opportunities * Know how to collect, specify and prioritize requirements from a diverse range of stakeholders * Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design * HOW TO ALIGN EXPECTATIONS AND AGREE DETAILS OF SERVICES * Know how to plan for value co-creation * Know how to negotiate and agree service utility, warranty and experience * Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management HOW TO ONBOARD AND OFFBOARD CUSTOMERS AND USERS * Understand key transition, onboarding and offboarding activities * Understand the ways of relating with users and fostering user relationships * Understand how users are authorized and entitled to services * Understand different approaches to mutual elevation of customer, user and service provider capabilities * Know how to prepare onboarding and offboarding plans * Know how to develop user engagement and delivery channels * Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services * Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement HOW TO ACT TOGETHER TO ENSURE CONTINUAL VALUE CO-CREATION * Understand how users can request services * Understand methods for triaging of user requests * Understand the concept of user communities * Understand methods for encouraging and managing customer and user feedback * Know how to foster a service mindset (attitude, behavior and culture) * Know how to use different approaches to provision of user services * Know how to seize and deal with customer and user ?moments of truth? * Know how the ?Service request management? practice can be applied to enable and contribute to service usage HOW TO REALIZE AND VALIDATE SERVICE VALUE * Understand methods for measuring service usage and customer and user experience and satisfaction * Understand charging mechanisms * Know how to assess service value realization * Know how to prepare to evaluate and improve the customer journey * Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization * ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. ADDITIONAL COURSE DETAILS: Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Fast-track your way to masterful business communication with our CPD Certified course in Customer Relationship Management (CRM). In the modern business landscape, the art of maintaining meaningful relationships with customers can be a game-changer, and that's where CRM steps in. Our course offers an engaging deep dive into the world of CRM, providing you with practical skills to leverage customer insights and foster stronger relationships. With this course, you will grasp the core elements of CRM and learn how to apply them to ensure customer loyalty and business growth. Explore the intersection of CRM and technology, and learn how digital tools can streamline your customer interactions and engagements. Crafted by experts in the field, this course takes a hands-on approach to Customer Relationship Management (CRM), equipping you with a comprehensive understanding of CRM strategies and their implementation. Join us and gain the confidence to elevate your career by leveraging the power of CRM. Courses Are Included in this Customer Relationship Management (CRM) - CPD Certified Bundle: * Course 01: Diploma in Customer Relationship Management (CRM) at QLS Level 4 * Course 02: Customer Service Training * Course 03: Know Your Customer (KYC) * Course 04: Principles of Customer Service * Course 05: Understanding Excellence In Customer Service For Hospitality * Course 06: Business Etiquette and Professional Behavior Learning Objectives: By the end of this course, you will: * Understand the key concepts and components of Customer Relationship Management (CRM), and how they drive business growth. * Develop the ability to implement effective CRM strategies that lead to customer loyalty and retention. * Gain expertise in using CRM systems to manage customer data and gain valuable insights. * Learn to integrate CRM with digital technologies to streamline and enhance customer interactions. * Understand the ethical and legal considerations of CRM, ensuring customer trust and business compliance. * Have a thorough understanding of how CRM can be leveraged to gain a competitive edge in your business field. Why Choose Our Customer Relationship Management (CRM) Course? * FREE Customer Relationship Management (CRM) certificate accredited * Get a free student ID card with Customer Relationship Management (CRM) Training * Get instant access to this Customer Relationship Management (CRM) course. * Learn Customer Relationship Management (CRM) from anywhere in the world * Customer Relationship Management (CRM) is affordable and simple to understand * Customer Relationship Management (CRM) is an entirely online, interactive lesson with voiceover audio * Lifetime access to the Customer Relationship Management (CRM) course materials * Customer Relationship Management (CRM) comes with 24/7 tutor support * So enrol now in this Customer Relationship Management (CRM) Today to advance your career! Start your learning journey straightaway! This Customer Relationship Management curriculum has been designed by experts with years of experience behind them. This course is extremely dynamic and well-paced to help you understand Customer Relationship Management (CRM) with ease. You'll discover how to master the Customer Relationship Management skill while exploring relevant and essential topics. Assessment Process Once you have completed all the courses in the Customer Relationship Management (CRM) bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. CPD 200 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? Customer Relationship Management - CPD Certified This bundle is suitable for everyone. REQUIREMENTS Customer Relationship Management - CPD Certified You will not need any prior background or expertise to enrol in this Customer Relationship Management - CPD Certified. CAREER PATH Customer Relationship Management - CPD Certified This bundle will allow you to kickstart or take your career in the related sector to the next stage. CERTIFICATES CERTIFICATE OF COMPLETION Digital certificate - Included CERTIFICATE OF COMPLETION Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

Level 4 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

***24 Hour Limited Time Flash Sale*** Customer Relationship Management (CRM), KYC & Customer Service Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Ever thought about what makes a business truly stand out? Hint: it's all in the magic of how they treat their customers. Picture this: a whopping 70% of UK businesses now recognise that their frontline customer service is where the real battle for brand loyalty is won or lost. That's where this course bundle comes into play. It's like your personal toolkit for becoming a customer service wizard, diving deep into the secrets of CRM, getting up close with KYC, and turning customer service into an art form. The course is a carefully curated selection that covers the A to Z of customer interaction and relationship management. From the foundational principles of CRM to the specifics of KYC compliance, and the nuances of exceptional Customer Service, this bundle has it all. Additionally, it focusses on personal development skills such as Assertiveness, Self-confidence, Stress Management, and Effective Communication, which are crucial for anyone looking to thrive in a customer-facing role. The inclusion of Professional CV Writing and Job Search Skills ensures you're fully prepared to take the next step in your career. Key Features of the Customer Relationship Management (CRM), KYC & Customer Service Bundle: * 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Customer Service (CRM, KYC & Phone-Based Customer Service) bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. * QLS Course 01: Diploma in Customer Relationship Management (CRM) * QLS Course 02: KYC * QLS Course 03: Customer Service * 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. * Course 01: Assertiveness and Self-Confidence Development * Course 02: Patient Customer Service Training * Course 03: Win Customers Efficiently: Customer Service Diploma * Course 04: Customer Service - Representative * Course 05: Complete Communication Skills Master Class for Life * In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. * Course 01: Professional CV Writing * Course 02: Job Search Skills * Course 03: Self-Esteem & Confidence Building * Course 04: Professional Diploma in Stress Management * Course 05: Complete Communication Skills Master Class Embrace this opportunity and use it as an investment for your professional development; it's a gateway to unlocking countless opportunities in the world of business and customer service. With the skills and knowledge gained from these courses, you'll be well-equipped to navigate the complexities of customer interactions and stand out in the competitive job market. Join us, and start your journey towards becoming a customer service expert today! Learning Outcomes of Customer Relationship Management (CRM), KYC & Customer Service Bundle: * Master CRM strategies to build and maintain customer relationships. * Understand KYC regulations and their application in business. * Deliver outstanding customer service across various platforms. * Develop assertiveness and self-confidence in professional settings. * Manage stress effectively in high-pressure customer service environments. * Enhance communication skills for clear, impactful interactions. Why Prefer this CRM Course? * Get free QLS Endorsed Certificates upon completion of the CRM course * Get a Free Student ID Card with CRM Training * The CRM course is Affordable and Simple to understand * Lifetime Access to the CRM course materials * The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! *** Course Curriculum *** Course 01: Diploma in Customer Relationship Management (CRM) * Module 01: Introduction to Customer Relationship Management (CRM) * Module 02: CRM Fundamentals * Module 03: CRM Strategies * Module 04: Data Analysis in CRM * Module 05: CRM Databases * Module 06: Deepening Customer Relationship * Module 07: Communication Skills * Module 08: Negotiation Techniques * Module 09: Conflict Management * Module 10: Time Management * Module 11: Handling Customer Complaints * Module 12: Future of CRM Course 02: KYC * Module 01: Introduction to KYC * Module 02: Customer Due Diligence * Module 03: AML (Anti-Money Laundering) * Module 04: KYC, AML and Data Privacy Regulations for Businesses Operations in the United Kingdom * Module 05: Regulations to be Complied by Industries * Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance Course 03: Customer Service * Module 01: Who We Are and What We Do * Module 02: Establishing Your Attitude * Module 03: Identifying and Addressing Customer Needs * Module 04: Generating Return Business * Module 05: In-Person Customer Service * Module 06: Giving Customer Service over the Phone * Module 07: Providing Electronic Customer Service * Module 08: Recovering Difficult Customers * Module 09: Understanding When to Escalate =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. * PDF Certificate: Free (Previously it was £12.99*13 = £169) * CPD Hard Copy Certificate: Free (Previously it was £29.99) * QLS Endorsed Hard Copy Certificate: Free (Previously it was £99) CPD 130 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: * Customer service reps * CRM professionals * KYC analysts * Job seekers * Team leaders * Career changers REQUIREMENTS You will not need any prior background or expertise to enrol in this CCTV Operation & Security Management bundle. CAREER PATH After completing this bundle, you are to start your career or begin the next phase of your career. * Customer Relationship Manager - £30,000 to £50,000 * Customer Service Representative - £18,000 to £25,000 * KYC Analyst - £25,000 to £40,000 * Communications Manager - £30,000 to £45,000 * Stress Management Coach - £25,000 to £35,000 * Professional CV Writer - £20,000 to £30,000 CERTIFICATES CPD ACCREDITED DIGITAL CERTIFICATE Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD ACCREDITED HARD COPY CERTIFICATE Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. QLS ENDORSED HARD COPY CERTIFICATES Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Level 4 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

Start learning Customer Relationship Management (CRM) Training that will give you enough knowledge and skills to build your dream career. ABOUT THIS COURSE This Customer Relationship Management (CRM) Training helps to grow your skills faster through the power of relevant content and world-class tutors. In this industry-leading bite-sized course, you will learn up-to-date knowledge in the relevant field within a few hours and get certified immediately. The modules of this course are very easy to understand and all of the topics are split into different sections. You will easily grasp and use the knowledge gained from this course in your career and go one step ahead of your competitors. The course is designed to improve your employability and provide you with the tools you need to succeed. Enrol today and start learning your essential skills. WHY CHOOSE THIS COURSE * Earn a digital Certificate upon successful completion. * Accessible, informative modules taught by expert instructors * Study in your own time, at your own pace, through your computer tablet or mobile device * Get 24/7 help or advice from our email and live chat teams * Get full tutor support on weekdays (Monday to Friday) COURSE DESIGN The Customer Relationship Management (CRM) Training is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of * Video lessons * Online study materials WHO IS THIS COURSE FOR:€‹ This Customer Relationship Management (CRM) Training is ideal for those who want to be skilled in this field or who wish to learn a new skill to build their dream career. If you want to gain extensive knowledge, potential experience, and be an expert in the related field then this is a great course for you to grow your career. REQUIREMENTS * This course is for anyone who would like to learn Customer Relationship Management (CRM) Training related skills to aid his/her career path. * No formal entry prerequisites are required CERTIFICATION Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. COURSE CONTENT * Module 01: An Overview of Customer Relationship Management * Module 02: CRM Basics * Module 03: CRM Principles * Module 04: CRM in the Future COURSE CONTENT CRM: Customer Relationship Management (CRM) Module 01: An Overview of Customer Relationship Management 00:12:00 Module 02: CRM Basics 00:11:00 Module 03: CRM Principles 00:19:00 Module 04: CRM in the Future 00:14:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 FREQUENTLY ASKED QUESTIONS Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Start learning Diploma in Customer Relationship Management (CRM) that will give you enough knowledge and skills to build your dream career. ABOUT THIS COURSE This Diploma in Customer Relationship Management (CRM) helps to grow your skills faster through the power of relevant content and world-class tutors. In this industry-leading bite-sized course, you will learn up-to-date knowledge in the relevant field within a few hours and get certified immediately. The modules of this course are very easy to understand and all of the topics are split into different sections. You will easily grasp and use the knowledge gained from this course in your career and go one step ahead of your competitors. The course is designed to improve your employability and provide you with the tools you need to succeed. Enrol today and start learning your essential skills. WHY CHOOSE THIS COURSE * Earn a digital Certificate upon successful completion. * Accessible, informative modules taught by expert instructors * Study in your own time, at your own pace, through your computer tablet or mobile device * Get 24/7 help or advice from our email and live chat teams * Get full tutor support on weekdays (Monday to Friday) COURSE DESIGN The Diploma in Customer Relationship Management (CRM) is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of * Video lessons * Online study materials WHO IS THIS COURSE FOR: This Diploma in Customer Relationship Management (CRM) is ideal for those who want to be skilled in this field or who wish to learn a new skill to build their dream career. If you want to gain extensive knowledge, potential experience, and be an expert in the related field then this is a great course for you to grow your career. REQUIREMENTS * This course is for anyone who would like to learn Diploma in Customer Relationship Management (CRM) related skills to aid his/her career path. * No formal entry prerequisites are required CERTIFICATION Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. COURSE CONTENT * Module 01: An Overview of Customer Relationship Management * Module 02: CRM Basics * Module 03: CRM Principles * Module 04: CRM in the Future COURSE CONTENT Module 01: Introduction To Customer Relationship Management (CRM) Introduction to Customer Relationship Management (CRM) 00:22:00 Module 02: CRM Fundamentals CRM Fundamentals 00:24:00 Module 03: CRM Strategies CRM Strategies 00:33:00 Module 04: Data Analysis In CRM Data Analysis in CRM 00:28:00 Module 05: CRM Databases CRM Databases 00:21:00 Module 06: Deepening Customer Relationship Deepening Customer Relationship 00:23:00 Module 07: Handling Customer Complaints Handling Customer Complaints 00:22:00 Module 08: Future Of CRM Future of CRM 00:25:00 FREQUENTLY ASKED QUESTIONS Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

DESCRIPTION: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  WHO IS THE COURSE FOR? * Business professionals who want to understand the importance of customer relationship * People who are interested in learning more about customer relationship management ENTRY REQUIREMENT: * This course is available to all learners, of all academic backgrounds. * Learners should be aged 16 or over to undertake the qualification. * Good understanding of English language, numeracy and ICT are required to attend this course. ASSESSMENT:   * At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. * Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. CERTIFICATION: * After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. * PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. WHY CHOOSE US? * Affordable, engaging & high-quality e-learning study materials; * Tutorial videos/materials from the industry leading experts; * Study in a user-friendly, advanced online learning platform; * Efficient exam systems for the assessment and instant result; * The UK & internationally recognized accredited qualification; * Access to course content on mobile, tablet or desktop from anywhere anytime; * The benefit of career advancement opportunities; * 24/7 student support via email. CAREER PATH: The Advanced Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: * Call Center Agent * Concierge * Client Relations Associate * Customer Service Representative * Front Desk Associate/Receptionist * Member Service Specialist * Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00