70 CRM (Customer Relationship Management) courses

Boost your skills and skyrocket your career prospects with our Customer Service, KYC, CDD & Customer Relationship Management (CRM) Diploma. Rapid digital transformation has made customer service, KYC (Know Your Customer), CDD (Customer Due Diligence), and CRM (Customer Relationship Management) essential skills for businesses worldwide. According to studies, 86% of buyers are willing to pay more for better customer service, and 89% of companies compete mainly on customer experience. Our comprehensive diploma course equips you with these sought-after skills across 22 modules. Master the essence of customer service, delve into the intricacies of KYC and AML compliance, and learn to handle customer complaints effectively. You'll also gain proficiency in crafting compelling business communication and managing optimal energy. Take a step towards ensuring your enterprise's compliance with international standards and enhance customer relationships for long-term success. This Customer Service, KYC, CDD & CRM course is your pathway to building a robust, compliant, and customer-centric business. What will make you stand out? Upon completion of this online Customer Service, KYC, CDD & CRM course, you will gain the following: * QLS Endorsed Training. * CPD QS Accredited * Lifetime access to the whole collection of learning materials. * The online test with immediate results * You can study and complete the course bundle at your own pace. Study for the Customer Service, KYC, CDD & CRM course bundle using any internet-connected device, such as a computer, tablet, or mobile device Course 1: Customer Service, KYC, CDD Our Customer Service, KYC, CDD course is a comprehensive training program designed to hone your skills in delivering exceptional customer service. The course delves into the core of effective communication, complaint resolution, and building resilience in challenging situations. It also intricately addresses the importance of personal style and energy management at work. Furthermore, this course demystifies complex topics like KYC, CDD, and Anti-Money Laundering processes, clearly understanding these key areas. It emphasises adherence to mandatory industry regulations, aiding you in ensuring robust enterprise-wide compliance. Course 2: Customer Relationship Management (CRM) Diploma In parallel, the Customer Relationship Management (CRM) course offers a deep dive into CRM fundamentals, strategies, and data analysis. It places significant emphasis on strengthening customer relationships and proactively managing complaints. Additionally, the course guides you through the understanding of CRM databases. It introduces you to the future of CRM, equipping you with the essential skills to excel in any customer-centric role. Together, these courses provide a comprehensive toolkit for anyone looking to excel in customer-focused industries. Therefore, reinforce your knowledge and furnish your skills by enrolling in our Customer Service, KYC, CDD & CRM diploma courses. Take one step closer to achieving your goal. Quality Licence Scheme Endorsed Certificate of Achievement: Upon successful completion of the course, you will be eligible to order an original hardcopy certificate of achievement. This prestigious certificate, endorsed by the Quality Licence Scheme, will be titled 'Diploma in Customer Service, KYC, & CRM at QLS Level 5'. Your certificate will be delivered directly to your home. The pricing scheme for the certificate is as follows: * £109 GBP for addresses within the UK. Please note that delivery within the UK is free of charge. Please Note: NextGen Learning is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. CPD 150 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? You should enrol in this Customer Service & CRM course bundle if you: * Aspiring and current customer service professionals. * Individuals involved in customer due diligence. * Regulatory compliance officers. * Professionals are seeking improved communication skills. * CRM practitioners. * Anyone interested in customer relationship management. This course bundle is suitable for anyone aspiring to start a career in the relevant field. Also for those who are interested in enrolling in further: * Certificate in Know Your Customer & Customer Due Diligence * Level 1 Award in Customer Service (RQF) * Level 2 Award in Customer Service (RQF) * Level 1 Certificate in Customer Service (RQF) * Level 2 Diploma in Customer Service (RQF) * Level 2 Certificate in Principles of Customer Service (VRQ) * Level 2 Certificate in Principles of Customer Service * Level 2 NVQ Certificate in Customer Service (RQF) * Customer Service Level 4 * Level 4 NVQ Diploma in Customer Service (RQF) REQUIREMENTS Without any formal requirements, you can delightfully enrol in this effective Customer Service, KYC, CDD & CRM course package. CAREER PATH By completing this comprehensive, effective Customer Service, KYC, CDD & CRM course, you can pick any one of the following career paths: * Sales and Customer Assistant * Customer Service Manager * Client Service Manager * Customer Success Manager * Customer Service Advisor * CRM Manager * KYC Analyst CERTIFICATES CPD QUALITY STANDARD CERTIFICATE Digital certificate - £4.99 HARDCOPY CERTIFICATE (FREE UK DELIVERY) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

This course gets you up and running with the Salesforce and gives you the confidence to pass the Salesforce Admin (ADM201) certification exam. From setting up the environment to automating tasks, you will learn everything that will help you to become an exceptional Salesforce admin.

DESCRIPTION: CUSTOMER SERVICE AND RELATION MANAGEMENT DIPLOMA This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. ASSESSMENT: * At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. * Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. CERTIFICATION: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. WHO IS THIS COURSE FOR? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. REQUIREMENTS Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CAREER PATH After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals  FREE 00:10:00 Energy Distribution  00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths  00:09:00 A Building Your Toolbox  00:10:00 Establishing Your Action Plan  00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

24 Hour Flash Deal **25-in-1 Customer Relationship Manager Diploma Mega Bundle** Customer Relationship Manager Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Customer Relationship Manager Diploma package online with Studyhub through our online learning platform. The Customer Relationship Manager Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Customer Relationship Manager Diploma course provides complete 360-degree training on Customer Relationship Manager Diploma. You'll get not one, not two, not three, but twenty-five Customer Relationship Manager Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Customer Relationship Manager Diploma courses are yours for as long as you want them once you enrol in this course This Customer Relationship Manager Diploma Bundle consists the following career oriented courses: * Course 01: Customer Relationship Management * Course 02: Understanding Excellence in Customer Relationship Management * Course 03: Customer Service Manager Training and Front Desk Certification * Course 04: Complete Customer Service and Communication Skills * Course 05: Retail Customer Service & Effective Customer Targeting * Course 06: Customer Service Fraud Officer * Course 07: Know Your Customer (KYC) * Course 08: Diploma in Customer Service & Handling Complaints * Course 09: Phone-Based Customer Service * Course 10: Service Helpdesk & Technical Support Course * Course 11: Call Centre Training: Excelling in Customer Service and Communication * Course 12: Complaints Handling for Customer Care: Best Practices * Course 13: Customer Service & Environment * Course 14: Receptionist Diploma * Course 15: Effective Communication Skills Diploma * Course 16: Help Desk Training * Course 17: Customer Service Management: Recovering Difficult Customers * Course 18: Professional Certificate in Front Office * Course 19: Hotel Concierge Certification * Course 20: Ecommerce Management, Branding & Marketing * Course 21: Professional Crisis Management Certificate * Course 22: Marketing Strategies for Business * Course 23: Conflict Resolution * Course 24: Consumer Rights Certificate * Course 25: Decision Making and Critical Thinking Online Course The Customer Relationship Manager Diploma course has been prepared by focusing largely on Customer Relationship Manager Diploma career readiness. It has been designed by our Customer Relationship Manager Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Customer Relationship Manager Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Customer Relationship Manager Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Customer Relationship Manager Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Customer Relationship Manager Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Customer Relationship Manager Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Customer Relationship Manager Diploma bundle, you really hit the jackpot. Here's what you get: * Step by step Customer Relationship Manager Diploma lessons * One to one assistance from Customer Relationship Manager Diplomaprofessionals if you need it * Innovative exams to test your knowledge after the Customer Relationship Manager Diplomacourse * 24/7 customer support should you encounter any hiccups * Top-class learning portal * Unlimited lifetime access to all twenty-five Customer Relationship Manager Diploma courses * Digital Certificate, Transcript and student ID are all included in the price * PDF certificate immediately after passing * Original copies of your Customer Relationship Manager Diploma certificate and transcript on the next working day * Easily learn the Customer Relationship Manager Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? This Customer Relationship Manager Diploma training is suitable for - * Students * Recent graduates * Job Seekers * Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Customer Relationship Manager Diploma REQUIREMENTS To participate in this Customer Relationship Manager Diploma course, all you need is - * A smart device * A secure internet connection * And a keen interest in Customer Relationship Manager Diploma CAREER PATH You will be able to kickstart your Customer Relationship Manager Diploma career because this course includes various courses as a bonus. This Customer Relationship Manager Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Customer Relationship Manager Diploma career opportunities. CERTIFICATES CPD ACCREDITED CERTIFICATE Digital certificate - Included * CPD Accredited e-Certificate - Free * CPD Accredited Hardcopy Certificate - Free * Enrolment Letter - Free * Student ID Card - Free

Customer Service might be today, an indispensable skill if you want to work or start your own business! Take a look at this Customer Service L2 Course at https://knight.training/products/customer-service-level-2 and come train with us in Knight Training.

***24 Hour Limited Time Flash Sale*** Customer Relationship Management (CRM), KYC & Customer Service Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Ever thought about what makes a business truly stand out? Hint: it's all in the magic of how they treat their customers. Picture this: a whopping 70% of UK businesses now recognise that their frontline customer service is where the real battle for brand loyalty is won or lost. That's where this course bundle comes into play. It's like your personal toolkit for becoming a customer service wizard, diving deep into the secrets of CRM, getting up close with KYC, and turning customer service into an art form. The course is a carefully curated selection that covers the A to Z of customer interaction and relationship management. From the foundational principles of CRM to the specifics of KYC compliance, and the nuances of exceptional Customer Service, this bundle has it all. Additionally, it focusses on personal development skills such as Assertiveness, Self-confidence, Stress Management, and Effective Communication, which are crucial for anyone looking to thrive in a customer-facing role. The inclusion of Professional CV Writing and Job Search Skills ensures you're fully prepared to take the next step in your career. Key Features of the Customer Relationship Management (CRM), KYC & Customer Service Bundle: * 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Customer Service (CRM, KYC & Phone-Based Customer Service) bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. * QLS Course 01: Diploma in Customer Relationship Management (CRM) * QLS Course 02: KYC * QLS Course 03: Customer Service * 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. * Course 01: Assertiveness and Self-Confidence Development * Course 02: Patient Customer Service Training * Course 03: Win Customers Efficiently: Customer Service Diploma * Course 04: Customer Service - Representative * Course 05: Complete Communication Skills Master Class for Life * In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. * Course 01: Professional CV Writing * Course 02: Job Search Skills * Course 03: Self-Esteem & Confidence Building * Course 04: Professional Diploma in Stress Management * Course 05: Complete Communication Skills Master Class Embrace this opportunity and use it as an investment for your professional development; it's a gateway to unlocking countless opportunities in the world of business and customer service. With the skills and knowledge gained from these courses, you'll be well-equipped to navigate the complexities of customer interactions and stand out in the competitive job market. Join us, and start your journey towards becoming a customer service expert today! Learning Outcomes of Customer Relationship Management (CRM), KYC & Customer Service Bundle: * Master CRM strategies to build and maintain customer relationships. * Understand KYC regulations and their application in business. * Deliver outstanding customer service across various platforms. * Develop assertiveness and self-confidence in professional settings. * Manage stress effectively in high-pressure customer service environments. * Enhance communication skills for clear, impactful interactions. Why Prefer this CRM Course? * Get free QLS Endorsed Certificates upon completion of the CRM course * Get a Free Student ID Card with CRM Training * The CRM course is Affordable and Simple to understand * Lifetime Access to the CRM course materials * The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! *** Course Curriculum *** Course 01: Diploma in Customer Relationship Management (CRM) * Module 01: Introduction to Customer Relationship Management (CRM) * Module 02: CRM Fundamentals * Module 03: CRM Strategies * Module 04: Data Analysis in CRM * Module 05: CRM Databases * Module 06: Deepening Customer Relationship * Module 07: Communication Skills * Module 08: Negotiation Techniques * Module 09: Conflict Management * Module 10: Time Management * Module 11: Handling Customer Complaints * Module 12: Future of CRM Course 02: KYC * Module 01: Introduction to KYC * Module 02: Customer Due Diligence * Module 03: AML (Anti-Money Laundering) * Module 04: KYC, AML and Data Privacy Regulations for Businesses Operations in the United Kingdom * Module 05: Regulations to be Complied by Industries * Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance Course 03: Customer Service * Module 01: Who We Are and What We Do * Module 02: Establishing Your Attitude * Module 03: Identifying and Addressing Customer Needs * Module 04: Generating Return Business * Module 05: In-Person Customer Service * Module 06: Giving Customer Service over the Phone * Module 07: Providing Electronic Customer Service * Module 08: Recovering Difficult Customers * Module 09: Understanding When to Escalate =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. * PDF Certificate: Free (Previously it was £12.99*13 = £169) * CPD Hard Copy Certificate: Free (Previously it was £29.99) * QLS Endorsed Hard Copy Certificate: Free (Previously it was £99) CPD 130 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: * Customer service reps * CRM professionals * KYC analysts * Job seekers * Team leaders * Career changers REQUIREMENTS You will not need any prior background or expertise to enrol in this CCTV Operation & Security Management bundle. CAREER PATH After completing this bundle, you are to start your career or begin the next phase of your career. * Customer Relationship Manager - £30,000 to £50,000 * Customer Service Representative - £18,000 to £25,000 * KYC Analyst - £25,000 to £40,000 * Communications Manager - £30,000 to £45,000 * Stress Management Coach - £25,000 to £35,000 * Professional CV Writer - £20,000 to £30,000 CERTIFICATES CPD ACCREDITED DIGITAL CERTIFICATE Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD ACCREDITED HARD COPY CERTIFICATE Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. QLS ENDORSED HARD COPY CERTIFICATES Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

In this course, we’re going to cover all the strategies you need to succeed in customer service.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd. From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills. Courses Included In this CRM Training Are: * Course 01: Customer Relationship Management * Course 02: PR: Public Relation * Course 03: Phone-Based Customer Service * Course 04: Know Your Customer (KYC) * Course 05: Customer Service - Representative * Course 06: Customer Service & Environment * Course 07: Patient Customer Service Training * Course 08: Customer Service Fraud Officer * Course 09: Service Helpdesk & Technical Support * Course 10: Call Centre Training * Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality * Course 12: Assertiveness and Self Confidence Development * Course 13: Win Customers Efficiently: Customer Service Diploma * Course 14: Hotel Management with Hotel Receptionist and Hospitality Management * Course 15: Professional Waiter Diploma * Course 16: Receptionist Skills * Course 17: Conflict Resolution * Course 18: Decision-Making and Critical Thinking Training * Course 19: Developing Interpersonal Skills Course * Course 20: Effective Communication Skills Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert! Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle: * Master CRM strategies to enhance customer loyalty and retention. * Develop effective PR skills for managing public perception and communication. * Deliver exceptional phone-based customer service across industries. * Understand and implement KYC procedures for customer verification. * Enhance customer service skills specifically tailored for hospitality management. * Improve interpersonal, decision-making, and critical thinking skills. Why Choose Our CRM, PR & Phone-Based Customer Service Bundle? * Get a Free QLS Endorsed Certificate upon completion of the CRM bundle * Get a Free Student ID Card with CRM Training * The CRM course is Affordable and Simple to understand * Lifetime Access to the CRM course materials * The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Customer Relationship Management at QLS Level 4 * Module 01: Introduction to Customer Relationship Management (CRM) * Module 02: CRM Fundamentals * Module 03: CRM Strategies * Module 04: Data Analysis in CRM * Module 05: CRM Databases * Module 06: Deepening Customer Relationship * Module 07: Handling Customer Complaints * Module 08: Future of CRM Course 02: PR: Public Relation * Module 01: Introduction to Public Relations * Module 02: Concepts of Public Relations * Module 03: Management and Organisation of Public Relations * Module 04: Public Relations Tactics and Research * Module 05: Major Fields of Public Relations Practice Part I * Module 06: Major Fields of Public Relations Practice Part II * Module 07: Social Media and PR * Module 08: Public Speaking * Module 09: Power of Storytelling * Module 10: Becoming an Influencer * Module 11: Importance of Body Language * Module 12: Implementing CSR * Module 13: Performance Evaluation and Performance Reporting * Module 14: Cross-Cultural Awareness * Module 15: Cross-Cultural Communication * Module 16: Corporate Cross-Cultural Awareness * Module 17: Cultural Values * Module 18: Working with and Managing a Culturally Diverse Team * Module 19: Defamation * Module 20: Crisis management * Module 21: Media Regulatory Bodies * Module 22: Ethics: Professionalism in Public Relations * Module 23: Decision Making with Critical Thinking Course 03: Phone-Based Customer Service * Module 01: Introduction to Customer Service * Module 02: What's Different about Good Customer Service? * Module 03: Customer Relationship Management * Module 04: Customer Service Communication Strategies * Module 05: Aspects of Phone Etiquette * Module 06: Building Rapport Over the Phone * Module 07: Inbound and Outbound Calls * Module 08: Active Listening and Managing Tough Callers * Module 09: Managing Interoffice Calls and Voicemail * Module 10: Problem Solving over the Phone * Module 11: Intra Organisation Dealings * Module 12: Measuring Customer Service =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. * PDF Certificate: Free (Previously it was £12.99*20 = £260) * CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) * QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 310 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: * Customer service reps * PR professionals * Hospitality staff * Call centre agents * Anyone in service REQUIREMENTS You will not need any prior background or expertise to enrol in this CRM bundle. CAREER PATH After completing this bundle, you are to start your career or begin the next phase of your career. * Customer Relationship Manager - £30,000 to £50,000 * Public Relations Officer - £25,000 to £40,000 * Call Centre Manager - £28,000 to £45,000 * Patient Service Specialist - £20,000 to £35,000 * Hotel Receptionist/Manager - £18,000 to £30,000 * Customer Service Trainer - £25,000 to £40,000 CERTIFICATES CPD ACCREDITED DIGITAL CERTIFICATE Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CUSTOMER RELATIONSHIP MANAGEMENT CPD ACCREDITED CERTIFICATE Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. DIPLOMA IN CUSTOMER RELATIONSHIP MANAGEMENT AT QLS LEVEL 4 Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. -------------------------------------------------------------------------------- Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? * Internal versus external customers * Why customer care is important * Meeting customer expectations Module Two Making a Personal Difference * How do you measure customer care? * Making a difference * Taking ownership * Positive mental attitude * Displaying professionalism both face-to-face and over the telephone * Using positive language Module Three Gathering Information and Offering Solutions * Asking the right questions * Active listening skills * Summarising and clarifying skills Module Four * Dealing with Difficult Situations * How to give a 'service' no * Demonstrating empathy * Assertiveness techniques * Handling a complaint * Problem solving * Saying 'sorry' * Making realistic promises and keeping them -------------------------------------------------------------------------------- Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. -------------------------------------------------------------------------------- Objectives By the end of the course participants will be able to * Adopt a professional telephone manner * Communicate assertively by taking control and directing the conversation * Deliver information positively by offering options and alternatives * Develop a range of versatile behaviours to use when dealing with difficult situations by: * Listening actively * Using empathy * Gathering relevant information through effective questioning * Finding solutions to concerns/problems quickly and efficiently * Speaking positively and assertively -------------------------------------------------------------------------------- WHAT IS THE BENEFIT? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. -------------------------------------------------------------------------------- IN-HOUSE COURSES Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. -------------------------------------------------------------------------------- THE IMPORTANCE OF CUSTOMERS AND CLIENTS Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. -------------------------------------------------------------------------------- CUSTOMER CARE PROGRAMMES FROM DICKSON TRAINING LTD We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. -------------------------------------------------------------------------------- SCHEDULED COURSES Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

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