Customer service – get all the basics right and enhance your customer experience

Description

In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit.

With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction.

If you want to improve your or your employees' customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the basics and core values of customer service.

Delivered both on-site and online, this course has been specifically tailored to cover key topics crucial to customer success and to improve customer service abilities.

Topics covered:

• Understanding your customer journey better
• Customer care –what vision to have?
• The keys to success to remain consistent when handling customers
• Managing your customer expectations successfully
• Knowing and setting your limits with your customers
• Understand and acknowledge your customers’ needs
• Attention to ,details
• Bring meaningful changes to make the experience better
• Getting the best out of your customers’ feedback

Length: 1 day

Feel free to reach out if you want to know more or enquire my course!