Successfully manage customer expectations during each stage of the customer journey

Description

In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit.

With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction.

If you want to improve your or your employees' customer service skills and manage your customer expectations successfully, feel free to check out my Training course focusing on this key topic.

Delivered both on-site and online, this course has been specifically tailored to cover key topics are crucial to customer success and to improve customer service abilities.

Topics covered:

• Managing expectations - overall understanding
• Add values to the relationship with your clients
• Knowing and setting your limits with your customers
• Show genuine care to generate trust
• Having the right negotiation skills
• Understand and acknowledge your customers’ needs
• Awareness and adaptability to the different types of customers
• Overcoming challenges to make the experience better

Length: 4 hours

Feel free to reach out if you want to know more or enquire my course!