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29 Customer Service courses in Cardiff

Customer ServiceCardiff
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Customer Service

By Mpi Learning - Professional Learning And Development Provider

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

Customer Service
Delivered in-person, on-request, onlineDelivered Online & In-Person in Loughborough
£450

Customer Service Skills

5.0(3)

By Magpie Training

Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.

Customer Service Skills
Delivered in-person, on-requestDelivered In-Person in Consett
£18

Customer service – get all the basics right and enhance your customer experience

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Customer service – get all the basics right and enhance your customer experience
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

How to generate long-standing customer loyalty when dealing with clients?

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

How to generate long-standing customer loyalty when dealing with clients?
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

All you need to know about telephone etiquettes, communication and behaviours

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

All you need to know about telephone etiquettes, communication and behaviours
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

All you need to know about effective complaints handling

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All you need to know about effective complaints handling
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

Successfully manage customer expectations during each stage of the customer journey

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully manage customer expectations during each stage of the customer journey
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

Delivering the best customer care when dealing with clients

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Delivering the best customer care when dealing with clients
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

Handling Difficult Conversations

By Mpi Learning - Professional Learning And Development Provider

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

Handling Difficult Conversations
Delivered in-person, on-request, onlineDelivered Online & In-Person in Loughborough
£445

Customer Experience Excellence

4.9(9)

By Sterling Training

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

Customer Experience Excellence
Delivered in-person, on-request, onlineDelivered Online & In-Person in Southampton
Price on Enquiry
123

Educators matching "Customer Service"

Show all 3
Roland DG UK

roland dg uk

Clevedon

Roland DG (UK) Ltd is the UK and Irish marketing, distribution and sales arm of Roland DG Corporation, Hamamatsu, Japan, a worldwide leader in the sign, graphic arts, commercial print, packaging, labelling, promotional gift, textile, engraving, milling and 3D modelling industries. Founded in 1981 and listed on the Tokyo Stock Exchange, Roland DG is the world’s number one provider of wide-format inkjet printers for the durable graphics market, and has proven time and time again to provide excellent customer service, training and support to our end users over the years. Roland DG is also affiliated with Roland Corporation, renowned in the music world for developing MIDI technology and for producing sophisticated digital music equipment including keyboard synthesizers, recording equipment and other related technologies. Roland DG finds its technology roots in the music industry as well; the company’s advanced plotting technology was originally used to record the sound waves for Roland Corporation’s line of music synthesizers. This precision plotting technology quickly garnered widespread acceptance during the CAD/CAM revolution of the 1980s and provided the basis for new generations of digital input and output technologies to follow.

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Drive Learn Achieve

drive learn achieve

5.0(159)

Cardiff

This year at Drive Learn Achieve we celebrate our fourteenth birthday. Fourteen years of teaching Cardiff’s learner drivers, fourteen years of test passes, fourteen years of reviews and recommendations, and fourteen years of close shaves! In July 2007 DLA launched with the ambition of getting to July 2008. We had a huge driving school fleet that comprised of one well worn, cheap Toyota Yaris, 100 freshly printed business cards and a young driving instructor that was still learning the trade but keen as mustard (still don’t know what that means). We’ve had our learners drive us up one-way streets (the wrong way), around roundabouts (the wrong way) and have taught thousands how to negotiate Cardiff’s most notorious junctions the right way (Gabalfa interchange and Culverhouse Cross included). We quickly realised that we were going to be popular due to being recommended and our online reviews. We started the process of interviewing driving instructors that were interested in joining our team. Most didn’t make it. We demand the highest standards of professionalism in the industry and this meant that sometimes the ‘fit’ wasn’t right. We’ve now assembled a group of Cardiff driving instructors that understand our approach and deliver excellent customer service. In 2010 we opened our Facebook and Twitter accounts and we continue to use these platforms to interact with the public and shamelessly plug our driving lessons in Cardiff and driving test passes. It took a while but in 2018 we finally got on Instagram too. In March 2011 Apple released the iPad2 and the geeky version of us was in the queue to pick ours up on its UK release date. We knew it would be a game changer for driving instructors and it was. The interaction and understanding between pupil and driving instructor increased exponentially and we now couldn’t live without them – both our pupils and iPads of course! Cardiff’s practical driving test centre moved from Fairwater to Llanishen in 2013 and with it came the introduction of the bay park manoeuvre. The test has also seen the introduction of the Hazard perception part of the theory test, basic car maintenance questions, independent driving and last year saw the Sat Nav test introduced. Keeping up with these changes is intensive but we’re of the opinion that if it makes the roads safer, review and embrace it. In 2016 we started to offer driving instructor/ADI training to people who feel that they can contribute to society and its roads by not freaking out when headed towards a lamppost. This is an acquired skill and takes nerves of steel – bizarrely we really enjoy it and we’re aiming to become the best at it! In 2019 we began helping disabled drivers to fulfil their dreams of being on the road. Sometimes the driver already has a licence but following a recent diagnosis/illness, they need to learn a new method of controlling a vehicle. This is a part of the business that is developing as fast as driver innovation is, and it’s equally rewarding and exciting for us to be a part of.

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Tots Play Kirkintilloch to Falkirk

tots play kirkintilloch to falkirk

ROGERSTONE

KIRKINTILLOCH TO FALKIRK Hi everyone, my name is Nicole and I live in Scotland with my Husband, Martiens and my daughter Hailey. We are Namibians who have made Scotland our home. I have previously worked as a horse-riding instructor as well as a travel agent, and before going on maternity leave, was working in customer service. After having Hailey I couldn’t bare the thought of sitting behind a desk all day while she went to nursery. I like to be active and love meeting new people. I took Hailey to Tots Play from the time she was just a few weeks old and we loved it. The benefits and results were amazing. From getting her to sleep better and helping her get over colic, to chats and advice from the parents and it was lovely seeing how much Hailey loved the interaction too. When the opportunity came to take over Tots Play in the area, I was so excited and was determined to make it happen. The support I received in the classes really helped me as a first-time mum, and I am passionate about providing this for others parents. Running the business also allowed me to escape the office environment, meet new people and be there to see my daughter grow up - a perfect fit for me! The Tots play program offers a unique experience using massage, yoga, music, sign language and sensory play all in one class. The program is designed to aid your little one’s development using easy, inexpensive and fun ways to play together, both at class and that you can continue at home too. This is a special time to bond with your child and encourage them to explore their new world with confidence. I am looking forward to meeting and sharing this amazing experience with you and watching your little ones grow while having fun. Take a look at the class schedule below to find and book the right class for you, and when you join us you’ll find a relaxed, friendly and welcoming environment where you can meet other parents to share ideas and your parenting journey with too. If you have any questions do get in touch at nicolep@totsplay.co.uk or 07746009221 and I’ll be happy to help. Happy playing Nicole xx

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