Customer Experience Excellence

Frequently Asked Questions

• How many people will be on this course with me?

  We have a maximum of 12 participants on each course and normally no fewer than 4. 

  The sessions are interactive and learner-centred, so it's important to have enough people to create discussion and debate, but not so many that some people don't get involved. 

• Is live online like a webinar?

  No, our courses are *not* a video feed from an onsite classroom, or a one-way presentation where the delegates are an afterthought. 

  Live online with Sterling is ‘on-air’ training with a real trainer interacting with remote learners. It’s a highly interactive professional development experience where participants work in groups and pairs, can view trainer slides and video, use whiteboards, etc. We think you'll love it. 

• Will there be homework?

  For most of our courses there is work that is expected to be completed between sessions, but this will all be designed to help you transfer your learning and new skills back to your job. It may be to complete a reflective learning journal to see how the session content has worked in your situation, or a specific task that will be covered in the next session. 

• Will I need to by any books or materials?

  No. Trainers may suggest additional reading but this is a personal choice. 

• Are the start dates flexible?

  If the course is shown as having a start and end date then these are fixed. You will be joining delegates from other organisations on our popular public courses. 

  If the course is listed as "on demand", then we can fit the dates around the client's needs. 

• Is there an exam?

  Most of our courses are not examined, as we want you to develop your skills in a supported and learner-centred environment. Some courses, such as ILM qualifications, will involve writing assignments in order to pass. 

• What does the price include?

  The price includes the formal taught sessions (either live online or face-to face as described), copies of relevant materials and an end of course certificate. Participants also receive a notebook, pen and a mug with tea/coffee & sweets for break time refreshment, even if you are training with us online! 

  
  

• What happens if I can't attend or I miss a live online session?

  We record all of our live online sessions and upload them in a private format to YouTube so you can catch up with any missed sessions.