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31 Customer Service courses in Kenilworth

Customer ServiceKenilworth

Customer Service

By Mpi Learning - Professional Learning And Development Provider

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

Customer Service
Delivered in-person, on-request, onlineDelivered Online & In-Person in Loughborough
£450

Customer Service Skills

5.0(3)

By Magpie Training

Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.

Customer Service Skills
Delivered in-person, on-requestDelivered In-Person in Consett
£18

Customer service – get all the basics right and enhance your customer experience

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Customer service – get all the basics right and enhance your customer experience
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

Exceptional Customer Service

5.0(50)

By First Safety Training Services

For all staff who are responsible for delivering a service to others - customers, clients or internal customers.

Exceptional Customer Service
Delivered In-Person
Dates arranged on request
£140

How to generate long-standing customer loyalty when dealing with clients?

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

How to generate long-standing customer loyalty when dealing with clients?
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

All you need to know about telephone etiquettes, communication and behaviours

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

All you need to know about telephone etiquettes, communication and behaviours
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

All you need to know about effective complaints handling

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All you need to know about effective complaints handling
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

Successfully manage customer expectations during each stage of the customer journey

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully manage customer expectations during each stage of the customer journey
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

Delivering the best customer care when dealing with clients

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Delivering the best customer care when dealing with clients
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

Customer Facing Skills

By Lapd Solutions Ltd

This workshop is designed to examine how we care for our customers. We do this by identifying many aspects of a lot of customers and using data from those attending our workshops. We also look at types of customers, how they usually behave, and how we can negatively impact them through careless interactions, or, positively through careful communication, consideration, and using "ACE"—Approach with Care and Empathy.  We aim to see people leave our workshop with far better insights into customer-facing best practices and ideas to improve their training for customer-facing employees. -------------------------------------------------------------------------------- LENGTH For more information about duration, please contact the Institute. NEXT COURSE START Enquire for more information COURSE DELIVERY Self-Paced Online, In Company -------------------------------------------------------------------------------- SUITABILITY - WHO SHOULD ATTEND? WHO SHOULD ATTEND AND WHY? Who? - Anyone involved in a customer-facing role or training their customer-facing staff. Why? - The ultimate goal in customer-facing skills is to win lifelong customers by continuously managing customer relationships, to gain those lifelong customers. Any business that can see a consistent issue with retaining customers is in for a tough time. But we ask you to go a step further by not just keeping customers happy but attracting new customers and focussing on retaining our high-impact customers. Our thinking extends to 'Occupying our customer's consciousness.' A persistent fishing expedition to continually engage our customers, even when it is not to buy something. This engagement gives us an almost permanent inroad to their internal marketing, follow-on sales, recommendations, and loyalty. TRAINING COURSE CONTENT * Define a customer and what we are to them. * Share specific experiences you or someone you know may have had, good and bad. * Share some good and bad ways you and others have dealt with customers. * Discuss our Ten Types of Customers and ask you to decide which you get more than others. * Break into groups to analyse our data and ask you to discuss it. * Discuss our Customer-facing model and why lifelong relationships are critical to managing customers. * Look at our thoughts on managing our top ten customer types. * Through small group discussions, create a top 5 action list to take away and review in 3 months. COURSE DELIVERY DETAILS When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face. Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, at the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station. We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.

Customer Facing Skills
Delivered in-person, on-request, onlineDelivered Online & In-Person in Birmingham
£1250 to £1500
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Educators matching "Customer Service"

Show all 17
T & T Training Ltd

t & t training ltd

Warwick

We are a small family run business based in the heart of the UK, in beautiful Warwickshire. Our central location places us in an ideal situation to work with our clients all over the country. We established the business in 2000 after realising that very few organisations were focussing on improving customer service. With backgrounds in training, service delivery and project management, we recognised that we were in a privileged position to deliver a number of services to improve the customer experience.

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Forward Thinking Training

forward thinking training

Coventry

Letting AgentsThe Forward Thinking Homes Story We do things a little different around here…we pride ourselves on providing first class rooms for students and professionals that they can actually call home. We take care of homes. We take care of our tenants. We take care of our people. Since 2005 we have been providing wonderful homes Mission Statement Our Mission is to live by the FOUR I’s: Integrity A strong moral code, always doing the right thing, being reliable, and staying true to our word. Being caring, compassionate and respectful towards you and your home. Inspiration Inspiring you through our vision, providing only the best possible service making your life stress free at home. Innovation Constantly looking to the future and staying one step ahead of the competition, using ‘Forward Thinking’ and technology to serve your needs. Offering a completely unique service, driving the business forward to achieve excellence.

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Message Catch Consulting

message catch consulting

Coventry

ANNE STANTON Flexible Solutions Anne specialises in solutions that make you more engaging and successful with better communication and a clear strategy. So if you're a manager building a team, a leader building a business or an individual building a career, Anne can work with you to create the impact and the change you want to see. Knowing what you need from the consulting process, Anne will assess your needs accurately and honestly, and give you tailored advice about what needs to be done to deliver a solution and achieve change. She understands also that you do not want to be told what to do, and equally sometimes you may need another 'pair of hands' who you can co-create with, and she's happy to do that too.

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The Engagement Coach

the engagement coach

Coventry

The interest of young people in science is developed by inspiring and knowledgeable teachers and technicians. From local events to national policy, we are a professional community dedicated to supporting excellence in science teaching and learning. The Association for Science Education (ASE) is an active membership body that has been supporting all those involved in science education from pre-school to higher education for over 100 years; members include teachers, technicians, tutors and advisers. We are a Registered Charity with a Royal Charter, owned by our members and independent of government. We seek to create a powerful voice for science education professionals in order to make a positive and influential difference to the teaching and learning of science throughout the UK and further afield.

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Brighter Futures Community Hub Ltd.

brighter futures community hub ltd.

London

A SPECIALIST SKILLS HUB FOR ADULTS WITH A LEARNING DISABILITY Our Skills hub provide support to the service user in improving their quality of life. Our services assist the service user to lead an independent and fulfilling life and helps them to maintain a healthy lifestyle, and to promote and enhance effective personal support networks. This supports our commitment to helping individuals live safely and independently and be socially included within their local communities. Our services will support the service user to take greater control of their own lives and encourage them to remain as independent within their own home, residential services and the community and within their chosen way of life. The service user is at the centre of all decisions about how they are supported. Our Skills Hub provides services in such a way that the service user is able to feel secure, confident, and included in all decisions regarding the service provided to them.

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MPLOYABILITY™️ by TalentTech

mployability™️ by talenttech

Coventry

TalentTech is a specialist Technical & Technology recruitment agency that prides itself on matching innovative companies with the very best Sales, Marketing & Engineering talent. We stand apart from other UK recruitment companies and, with over 100 years’ combined experience in the technical and technology field, our consultants really understand the market like no other. You will always find us straightforward, honest, and transparent. Whether you are looking for your next career move, or your next recruit, we deliver an exceptional service that is second to none.

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Fuel Learning

fuel learning

5.0(1)

Coventry

A world class learning and development organisation, we work with some of the worlds biggest brands and greatest companies all over the world.Fuel Learning was founded in 2009 with a view of creating a more personalised learning and development experience for the world’s biggest companies. Since then, we have grown to become an established learning and development organisation with a single purpose – to ensure teams and businesses can grow and thrive through exceptional leadership and management, high performing teams and highly capable individuals. Since Fuel Learning was established, we have partnered with some of the most progressive companies in the world, delivering forward-thinking initiatives that add long-lasting value and a real return on investment. Leadership & Management Programmes | Apprenticeships | Team Development | Graduate Development We are proud to work with some of the most iconic global brands in the public and private sectors. Our clients consistently tell us that we are the best provider they have ever worked with, which is why we have working relationships spanning over 10 years with some of the world’s leading multinational companies.

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Insite Training

insite training

London

inSITE Training & Development, Inc., a woman owned small business, was started in 1991 by Founder Susan S. Porter. Upon her retirement in 2010, Carol Erdman, who had worked with inSITE for 15 years became President and CEO. Since the turn of the century, inSITE has continued to grow and serve the business community as well as contribute to the community as a whole. Improving the quality and availability of education remains our primary focus for corporations, government agencies, and the non profit community. With a strong administrative team, instructional design staff and seasoned facilitators, inSITE has the unique ability to provide a wide variety of services. We hire graduate level interns to demonstrate our commitment to development of the next generation of instructional designers and instructors. Our forte has been to place teams on-site to assess, develop, deliver, and evaluate classroom-based training and web-based solutions. inSITE has expertise in conducting comprehensive needs and task analysis that truly determine skill-based needs. We focus on performance, not training, so our recommendations, once implemented, create an environment where employees not only have task-related skills to conduct their jobs, but are able to perform at levels needed for employees to reach their benchmarks, departments to achieve their goals, and the organization to attain its strategic plan while being flexible and ready to take on new challenges. Our eLearning modules can be tailored to include your policies, culture and other specific content. We use gamification to engage learners in classroom and web-based platforms. Adults learn when they are engaged and participating so our classroom learning engages all the senses. In order to ensure significant learning occurs in two to six hour courses, we limit lectures to 15 minutes or less and call them lecturettes. The remainder of the class is for large and small group discussion, enriching case studies that are so true to life they arouse emotion, role plays that help participants understand how they naturally behave in certain situations, simulations and video vignettes that demonstrate typical work place issues and bring learning to life. We provide a number of inventories including MBTI and its Step 2, DiSC, Thomas Kilmann, Gregorc Style Delineator, and the Conflict Mode Instrument. The use of the World Café is a highly successful learning format that draws in high level professionals and managers. We ensure a great deal of practice of all new skills and tools so that participants can transfer learning readily upon return to their job. inSITE Training & Development, inc. has conducted all aspects of the ADDIE model for both the Federal government and private sector. Most often, we conduct a needs analysis as a prelude to designing and developing instruction as well. By being involved in the entire ADDIE process and often delivering the training ourselves, we have learned just how comprehensive the needs analysis must be. We have on staff advanced degreed Instructional Designers, Project Managers, Instructors and Facilitators (PhD, MBA, Masters Degree), Coaches (ICF certified), a Psychometrician, a Web designer and a Gamification/eLearning programmer.

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First Safety Training Services

first safety training services

5.0(50)

Nuneaton

If you are looking for health and safety support, advice, and training by qualified teachers who can make the experience memorable for your staff then come to us at First Safety Training Services. Our mission is to make health and safety compliance as painless as possible for our customers. We offer a wide range of courses including First Aid, Emergency First Aid at Work (EFAW), Level 3 Health & Safety, Level 2 Fire Safety, Working at Heights and Level 2 Moving & Handling. We are approved by Highfields Awarding Body for Compliance and we are fully qualified. Our pricing is simple and transparent and amongst the most competitive in the industry. Our courses are relaxed and fun to attend providing a positive learning experience. Group sizes are kept small to allow for greater tutor contact time.

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CelticSMR

celticsmr

5.0(1)

CelticSMR Ltd is an established imaging company with 30 years of experience in the veterinary and healthcare markets; distributing leading x-ray, ultrasound, therapeutic laser equipment throughout the UK and Ireland. We pride ourselves on developing strong and long-lasting relationships with our customers and are committed to providing excellent customer service, training and support. We understand the time and dedication required to master medical diagnostic imaging and aim to facilitate this with a range of training, from free webinars to complete courses, utilising our in house technical experts alongside medical imaging specialists. With our small and friendly team of application specialists, engineers and account managers, we are able to offer a very personal service, empowering customers to maximise the use of their imaging equipment and provide the best possible care to their patients.

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