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Price:
Request a Date£140
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Exceptional Customer Service
- 30 Day Money Back Guarantee
- Completion Certificate
- 24/7 Technical Support
Highlights
Delivered In-Person
Description
Delivering exceptional customer service is increasingly important to differentiate you from your competitors.
Duration:
1 day.
Who is it for?:
All staff who are responsible for delivering a service to others - customers, clients or internal customers.
Course Content Includes:
Key themes in customer service research.
Exceptional Customer Service - what it is and what it isn't.
Moments of truth in customer service.
Creating service that 'delights not just 'satisfies'.
Consequences of poor service.
The 3 principles of exceptional customer service.
Rapport building.
First (and last) impressions count.
Superior service Questionnaire - How good are you?
In our customer's shoes - what does the customer expect?
The role of emailing in customer service.
Do's and Dont's of emailing.
Using assertiveness to respond to difficult situations.
Case study in dealing with angry people.
Tips and tactics around dealing with angry people.
Notes:
Courses can be delivered at our Nuneaton training venue or at your own premises*.
* Customers must be able to provide suitable classroom and workspace facilities for the number of delegates booked.
Location
22 Slingsby Close Attleborough Fields Ind Estate, CV11 6RP, United Kingdom, NuneatonAbout The Provider
First Safety Training Services
Nuneaton
(50)If you are looking for health and safety support, advice, and training by qualified teachers who can make the experience memorable for your staff then come to us at First Safety Training Services.
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