Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.
Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.
Delivered in-person, on-requestOn-request courseDelivered In-Person in ConsettIn-Person, Consett
£18
Customer service – get all the basics right and enhance your customer experience
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.
Delivered in-person, on-requestOn-request courseDelivered In-Person in UK WideIn-Person, UK Wide
Price on Enquiry
How to generate long-standing customer loyalty when dealing with clients?
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.
Delivered in-person, on-requestOn-request courseDelivered In-Person in UK WideIn-Person, UK Wide
Price on Enquiry
All you need to know about telephone etiquettes, communication and behaviours
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.
Delivered in-person, on-requestOn-request courseDelivered In-Person in UK WideIn-Person, UK Wide
Price on Enquiry
All you need to know about effective complaints handling
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.
Delivered in-person, on-requestOn-request courseDelivered In-Person in UK WideIn-Person, UK Wide
Price on Enquiry
Successfully manage customer expectations during each stage of the customer journey
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.
Delivered in-person, on-request, onlineOn-request courseDelivered Online & In-Person in UK WideOnline & In-Person, UK Wide
Price on Enquiry
Delivering the best customer care when dealing with clients
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.
Delivered in-person, on-request, onlineOn-request courseDelivered Online & In-Person in UK WideOnline & In-Person, UK Wide
This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.
Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include:
Customer service vs customer experience
The changing nature of customers and how to stay ahead
Customer needs vs customer expectations
How our behaviour affects those around us and how to use the power of influence
Communicating with customers positively and effectively
Moments that matter
Building trust and integrity
What to do when things go wrong