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35 Customer Service courses in Coalville

Customer ServiceCoalville

Customer Service

By Mpi Learning - Professional Learning And Development Provider

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

Customer Service
Delivered in-person, on-request, onlineDelivered Online & In-Person in Loughborough
£450

Customer Service Skills

5.0(3)

By Magpie Training

Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.

Customer Service Skills
Delivered in-person, on-requestDelivered In-Person in Consett
£18

Customer service – get all the basics right and enhance your customer experience

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Customer service – get all the basics right and enhance your customer experience
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

Exceptional Customer Service

5.0(50)

By First Safety Training Services

For all staff who are responsible for delivering a service to others - customers, clients or internal customers.

Exceptional Customer Service
Delivered In-Person
Dates arranged on request
£140

How to generate long-standing customer loyalty when dealing with clients?

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

How to generate long-standing customer loyalty when dealing with clients?
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

All you need to know about telephone etiquettes, communication and behaviours

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

All you need to know about telephone etiquettes, communication and behaviours
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

All you need to know about effective complaints handling

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All you need to know about effective complaints handling
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

Successfully manage customer expectations during each stage of the customer journey

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully manage customer expectations during each stage of the customer journey
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

Delivering the best customer care when dealing with clients

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Delivering the best customer care when dealing with clients
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

Customer Facing Skills

By Lapd Solutions Ltd

This workshop is designed to examine how we care for our customers. We do this by identifying many aspects of a lot of customers and using data from those attending our workshops. We also look at types of customers, how they usually behave, and how we can negatively impact them through careless interactions, or, positively through careful communication, consideration, and using "ACE"—Approach with Care and Empathy.  We aim to see people leave our workshop with far better insights into customer-facing best practices and ideas to improve their training for customer-facing employees. -------------------------------------------------------------------------------- LENGTH For more information about duration, please contact the Institute. NEXT COURSE START Enquire for more information COURSE DELIVERY Self-Paced Online, In Company -------------------------------------------------------------------------------- SUITABILITY - WHO SHOULD ATTEND? WHO SHOULD ATTEND AND WHY? Who? - Anyone involved in a customer-facing role or training their customer-facing staff. Why? - The ultimate goal in customer-facing skills is to win lifelong customers by continuously managing customer relationships, to gain those lifelong customers. Any business that can see a consistent issue with retaining customers is in for a tough time. But we ask you to go a step further by not just keeping customers happy but attracting new customers and focussing on retaining our high-impact customers. Our thinking extends to 'Occupying our customer's consciousness.' A persistent fishing expedition to continually engage our customers, even when it is not to buy something. This engagement gives us an almost permanent inroad to their internal marketing, follow-on sales, recommendations, and loyalty. TRAINING COURSE CONTENT * Define a customer and what we are to them. * Share specific experiences you or someone you know may have had, good and bad. * Share some good and bad ways you and others have dealt with customers. * Discuss our Ten Types of Customers and ask you to decide which you get more than others. * Break into groups to analyse our data and ask you to discuss it. * Discuss our Customer-facing model and why lifelong relationships are critical to managing customers. * Look at our thoughts on managing our top ten customer types. * Through small group discussions, create a top 5 action list to take away and review in 3 months. COURSE DELIVERY DETAILS When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face. Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, at the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station. We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.

Customer Facing Skills
Delivered in-person, on-request, onlineDelivered Online & In-Person in Birmingham
£1250 to £1500
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Educators matching "Customer Service"

Show all 9
Dynamic Training And Development

dynamic training and development

Hinckley

Today’s workforce needs to be flexible and agile As most organisations are now trying to do more with less, continuous development of your employees is essential. Only by improving core competencies and capabilities and addressing skills gaps can you remain competitive and achieve your business goals.

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Trans4m

trans4m

Leicester

Trans4m Leicester CIC are a "Community Interest Company" - a company limited by guarantee trading for the benefit of the local community. We deliver vocational training and education in practical skills, develop numeracy and literacy skills and provide an environment to support the personal, social and employability development of young people to aid their entry into the world of work and social inclusion

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Touch Training Academy

touch training academy

Derby

Contact us for more information on any of our training courses

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First Safety Training Services

first safety training services

5.0(50)

Nuneaton

If you are looking for health and safety support, advice, and training by qualified teachers who can make the experience memorable for your staff then come to us at First Safety Training Services. Our mission is to make health and safety compliance as painless as possible for our customers. We offer a wide range of courses including First Aid, Emergency First Aid at Work (EFAW), Level 3 Health & Safety, Level 2 Fire Safety, Working at Heights and Level 2 Moving & Handling. We are approved by Highfields Awarding Body for Compliance and we are fully qualified. Our pricing is simple and transparent and amongst the most competitive in the industry. Our courses are relaxed and fun to attend providing a positive learning experience. Group sizes are kept small to allow for greater tutor contact time.

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Mpi Learning - Professional Learning And Development Provider

mpi learning - professional learning and development provider

Loughborough

MPI Learning - Business Learning and Development MPI Learning is a global business learning and development provider based in the UK, we work to shape the learning of your leaders & employees.

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Health Link Services Uk

health link services uk

5.0(1)

Leicester

Established in 2011, Health Link Services (UK) is a growing Accredited Social Enterprise Training company which delivers tailor made bespoke short courses or longer-term training programs. We hold approved centre status with two awarding bodies, so that we can offer both accredited and non-accredited programs to suit your organisations training needs. Our company is accredited with the Advantage Independent Accreditation in Learning. We are a member of Association of Health Care Trainers (AoHT) and we also work in partnership with De Montfort University in Leicester (UK). Health Link Services (UK) works with individuals from different communities, community organisations and different companies registered in Health and Social Care. As a growing and expanding company, we take pride in the fact that we are friendly, approachable and professional. We provide a high level of customer service. Our training facilities are equipped with computers, chairs and desks, a health care bed, a hoist as well as First Aid Kit equipment, so that we are able to give practical illustrations during Mandatory Training in Care. We offer our clients the flexibility of training their employees at our training venue or sending our trainers at the venues themselves. Our customers are also able to do our online courses and then they are able to attend our practical training aspects at our centre. This is for courses like People Movers Moving & Handling, Basic First Aid and Medication.

Lockstep Safety

lockstep safety

London

We at Lockstep Technology Group make sure information technology isn’t about selling products, but it is about serving our clients. We build our foundation upon innovating and engineering the best possible solutions for our customers because we believe IT, at its core, is customer service. What is Lockstep? When you’re in lockstep, everyone is marching the same way and to the same tune and that’s how our IT solutions are. Every solution we have feeds another solution, augments that solution or makes it better; it is all about optimization over time. We make sure the consulting we provide is in lockstep with our customers’ needs and requirements. Lockstep Technology Group is a secure managed solution provider, partnering with businesses in planning, developing, and implementing enterprise-class technology services. Lockstep exists to transform technology so that technology can elevate you.

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VishwArt

vishwart

Queniborough

2023 is a new beginning for VishwArt as there are many exciting things bubbling in the background.  I am Tina Gajjar, and I am the paper quilling artist behind the brand VishwArt. I began my journey as a paper artist in Summer 2017 not really knowing where I was headed, just knew that I enjoyed working with paper. I am a self-taught Quiling Artist and work on commissioned art pieces for the baby nurseries and one of a kind statement art masterpieces for the home. I haven't always been a Paper Artist. I used to work in Aerospace Operations as a Program Manager and Customer Service Manager. Life has a way of changing your path .. for the greater good. As soon as you become attuned to it .. it starts working in miraculous ways. Over the years, I have become fond of teaching this art of paper quilling and I frequently host quilling workshops I like to call Quill 'n' Chill locally and online. It is so satisfying to see the calmness that the students feel when they start quilling and when they are able to see what their simple act of curling paper has turned into .. often a beautiful piece of art.  Why not join me on one of these workshops and enjoy this mindfulness crafting with me. 

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Logistics Learning Alliance

logistics learning alliance

Chellaston

Logistics Learning Alliance are a leading supplier of Logistics/Supply Chain Courses and Qualifications. Subjects covered include Management & Leadership, Supply Chain Management and Logistics Operations including Warehousing, Transportation, Inventory Control, Production Planning and Soft Skills. As one of the UK’s leading training companies in Logistics we offer exceptional levels of training both for individuals and for organisations. Our award winning development programmes are designed to both challenge and develop your Supply Chain and Logistics skills. All of our programmes are offered by online distance learning with face to face courses, or a blended option being available on request. We are also able to create bespoke programmes to meet specific organisational needs. These experiential learning programmes build on a simulated workplace, with strong tutor support to ensure that students have an enjoyable learning experience. Our tutors are all logistics and supply chain professionals, from a range of backgrounds spanning commercial, humanitarian and military sectors. All are driven by one vision – to help students through to successful completion of their programmes. We want you to ask the questions when you need help and guidance. Customer service and support for our students is at the heart of our business. Our Programmes use the innovative ‘competence model’ approach, which emphasizes application of skills, as opposed to the examination of knowledge. At the start of their course, the student is placed into a realistic scenario in which they have to advise on and manage logistics functions. Throughout the programmes, candidates are supported by tutors who are experienced in commercial or humanitarian logistics. The team at LLA also assess candidates’ assignments and determine when they are ready to proceed to the next unit. The European Supply Chain Award for Excellence in Training and Professional Development is awarded for projects that have resulted in improvements to the supply chain via strategic use of training and development programmes. In 2011, the award was won by the partnership of the Fritz Institute, CILT and LLA for the Certification in Humanitarian Logistics (CHL) programme. LLA is also an approved Learning Provider for the Enhanced Learning Credits scheme, designed to provide assistance to qualifying British Military service personnel in gaining a nationally recognised qualification.

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