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29 Customer Service courses in Brandon, County Durham

Customer ServiceBrandon, County Durham
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Customer Service

By Mpi Learning - Professional Learning And Development Provider

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

Customer Service
Delivered in-person, on-request, onlineDelivered Online & In-Person in Loughborough
£450

Customer Service Skills

5.0(3)

By Magpie Training

Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.

Customer Service Skills
Delivered in-person, on-requestDelivered In-Person in Consett
£18

Customer service – get all the basics right and enhance your customer experience

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Customer service – get all the basics right and enhance your customer experience
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

How to generate long-standing customer loyalty when dealing with clients?

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

How to generate long-standing customer loyalty when dealing with clients?
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

All you need to know about telephone etiquettes, communication and behaviours

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

All you need to know about telephone etiquettes, communication and behaviours
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

All you need to know about effective complaints handling

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All you need to know about effective complaints handling
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

Successfully manage customer expectations during each stage of the customer journey

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully manage customer expectations during each stage of the customer journey
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

Delivering the best customer care when dealing with clients

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Delivering the best customer care when dealing with clients
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

Handling Difficult Conversations

By Mpi Learning - Professional Learning And Development Provider

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

Handling Difficult Conversations
Delivered in-person, on-request, onlineDelivered Online & In-Person in Loughborough
£445

Customer Experience Excellence

4.9(9)

By Sterling Training

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

Customer Experience Excellence
Delivered in-person, on-request, onlineDelivered Online & In-Person in Southampton
Price on Enquiry
123

Educators matching "Customer Service"

Show all 12
Communicators Training Associates Ltd

communicators training associates ltd

5.0(3)

Newton Aycliffe

Communicators Training Associates Limited is an independent training provider based in Newton Aycliffe, County Durham with training facilities on site. We also deliver at outreach centres in Spennymoor, Crook and Darlington. In addition to the programmes we support, we provide ‘drop in’ sessions and host ‘information days’ at all our locations and more recently have launched our ‘virtual learning platform’ to enable everyone to learn from home. We have built an excellent reputation for giving a quality support offer to those who come to our sessions using a mix of classroom based activities on both a one-to-one and group-based setting, coupled with high quality online learning to help learners gain qualifications improving their life chances through gaining personal skills, moving to further learning, taking up volunteering opportunities and securing employment. Our employed learners tell us that the skills they learn during their time with us helps them progress in their job role. With flexibility in mind Communicators hosts a virtual learning platform providing e-learning to those individuals who want to study from home or their workplace. The Company was set up by our Managing Director Isobel Currie in 1999, and the following year we secured a contract for supported online learning with Ufi/learndirect. Initially set up to accommodate ICT training needs for companies across the North East, we rapidly widened the scope and range of our programmes to include NVQs in Management, Advice and Guidance, Administration, Customer Service, and Cleaning,; at the same time we introduced accredited programmes in Maths, English, Work Skills, Personal and Social Skills and Customer Service. Over the last 18 months we have further expanded the offer to include CSCS (for construction) and a suite of Community Learning Programmes called ‘My Future Matters’ which have been devised to support those who are furthest away from employment to find appropriate and sustainable work. Isobel maintained a continuous relationship with learndirect up until July 2017, becoming one of the longest serving members of the then network and securing several major, national quality and performance achievement awards on a regular basis including ‘Learner Support Staff’; Working with Employers’, Moving Learners into Work’ and overall ‘Best Delivery Centre. An enduring theme throughout this time has been the support given to the local community, DWP and Job Centres, various local charities, many, many employers and Her Majesty’s Prison Service in Durham. Since the closure of learndirect, Communicators has gone on to secure new contracts to support the continuation of the service with System Group, Durham County Council and most recently was awarded a Prime Contract with Tees Valley Combined Authority. Isobel believes that the success of Communicators is based on the dedicated team of Tutors and Administrators who are trained to a high standard to support our learning provision. A high proportion started their journey with Communicators as volunteers, some are former learners and all have gone on to become very valued members of a thriving team. Everyone in the Team put our learners at the heart of the operation with the genuine and embedded aim to help every learner achieve their full potential - whether they are employed or unemployed. We believe that by living and breathing our Values, each and everyone of us look to make our Vision a reality. We have successfully retained the Matrix accreditation validating the quality of our Information, Advice and Guidance services since inception. During our recent re-assessment, learners interviewed commented on the willingness of staff to provide encouragement and support tailored to them as individuals. This support was felt to be delivered by approachable, non-judgmental staff who are committed to ensuring learners achieve their goals. The weekly Assessment Days and IAG provided throughout a stay with Communicators ensures they are very clear about their learning pathway and options. There were also numerous examples provided about the difference the support had made to them, particularly helping to overcome mental health problems and lack of confidence and self-esteem. Learners interviewed were very clear about what they could expect from Communicators, and were very complimentary about our company. Many of them shared their own stories of how we had made an impact on their lives, with some saying: ‘I don’t think I would still be around if I hadn’t come to Communicators.’ ‘They really do sit and listen to you’. ‘They spend lots of time getting to know you, it’s a relaxed atmosphere and I don’t want to go home at the end’. ‘You spend a lot of time talking about your goals and aspirations, they are always positive’ ‘They make you aware of the choices and guide you, I was adamant I wanted to do IT but when we sat and talked about Maths and English, I realised it would be easier if I got those qualifications first.’ ‘I can’t believe how far I’ve come in a short period of time.’ ‘I’ve got dyslexia and they have helped me understand what it is and how it affects me, I’m getting lots of support.’ ‘Lots of encouragement, you are accepted for who you are, made to feel straight away part of the group.’ ‘Whenever I’ve not understood or struggled, the tutors have been there to guide me through, without them I wouldn’t have progressed as well.’

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Santos Training And Development Ltd

santos training and development ltd

Stanley

Training Provider usiness administrators need a broad range of skills to work efficiently and to help increase business productivity.

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Oracle Training Solutions

oracle training solutions

London

Oracle Training Solutions Ltd has been established since July 2010. We are a Training Provider based at the Pinetree Centre in Birtley, Chester-Le-Street and deliver high quality training across all of the North East of England. We also have a small team of digital marketing apprentices, able to implement campaigns, reacting quickly to necessary changes. Each specialising in different marketing skills such as: content creation and design, SEO and analysis. Our Mission We’re enthusiastic teachers and trainers providing training courses in a variety of sectors and government funded apprenticeships on a range of levels, in partnership with local training providers and companies. Our Vision We believe in the quality of our training and always try to give the best quality training to our customers keeping our classes small to make sure our students have an enjoyable learning experience. We recognise that the needs of the customer are paramount. We value the strengths of the individual and strive to deliver the highest quality education and training raising the skills and knowledge of the individual. We strive to make a genuine positive impact on our local communities and help provide sustainable employment for clients who engage on our training programmes. Our Values We’re committed to deliver various training qualifications as approved by awarding bodies, and tailor this to company requirements; offering one to one training with options for online or remote support. Utilisation of employer and stakeholder insights to benefit from our wider network of connections with tutors and local businesses. We focus on a flexible and adaptable approach to meet the needs of our learners and have a “can do approach”. Our courses can be delivered at our dedicated training centre, within the workplace or at a venues to suit the apprentice. Sector Areas and Apprenticeships Our curriculum reflects local, regional and national requirements specifically helping business to support internal structures and systems inclusive of:- • Business Administration • Customer service • Team Leading and Management • Digital Marketing and Junior Content Producer • Transport and Logistics • Teaching and Learning Meeting the skills needs of the sector by offering training and progression opportunities for sustained careers linked to LMI and LEP regional priorities. The commitment of our colleagues and the support and engagement of our employers and external Governance are pivotal in realising our potential to provide the best learning opportunities for all that ensures the long-term sustainability of this sector.

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Optimum Skills Ltd

optimum skills ltd

4.3(68)

Newton Aycliffe

Optimum Skills, set up in November 2013, are a leading North East training and apprenticeship provider. With centers established to deliver Ofsted outstanding through quality training to support individuals with their careers and businesses with their growth.

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Commodious

commodious

0.0(4)

Gateshead

Our convenient, great value online courses make it easy to get the training you and your workplace needs.

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Hair & Beauty By Claire H

hair & beauty by claire h

4.8(40)

Gateshead

Hair by Claire H is a hair & beauty salon which opened its doors in 2008 with the vision of running not just a good hair salon in the North East but the best. The salons core ethics is focused on providing an excellent customer service and an enjoyable experience for its clients. Founder Claire Hall Founded by Claire Hall a talented expert in Hair & Beauty. Claire has worked for Regis International salon’s enabling her to gain invaluable experience and expertise in her field and opening Hair by Claire H was a natural progression.

Magpie Training

magpie training

5.0(3)

Consett

Magpie Training has been proudly providing high quality training to the North East since 2012. What differentiates us from other businesses is our ability to truly connect with our customers, and provide the exceptional, compassionate service they deserve.

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Absolute Care Training & Education Ltd

absolute care training & education ltd

Sunderland

Absolute Care Training & Education Limited offer Effective Learning Packages for Health & Social Care, Team Leading, Management, Customer Service, Skills for Life and many more. Programmes are offered as apprenticeships, accredited short courses and ‘in-house’ care courses. All training is specifically designed to support learning in the workplace and meet sector training needs and will enhance the knowledge, skills and qualifications of those working in the Health & Social Care Sector.

Mental Strength and Wellbeing

mental strength and wellbeing

Newton Aycliffe

I am an individual who is passionate about learning and supporting the learning and building of knowledge and skills for others. Specialising in Leadership and Customer Service development, specifically Communication, Behaviours and Mental Well-being, Christine is a highly motivated, professional and experienced Leadership, Business Skills and Wellbeing Consultant.  She uses discussions, coaching, training and mentoring to achieve organizational / personal development, whilst embracing equality, inclusivity and cognitive diversity of ideas and differences in opinions.  Christine continually develops herself and is an experienced and qualified Life, Business and Cognitive Behavioural coach, having achieved her Level 5 in Education and Training, Mental Health First Aid Instructor/Suicide First Aid Tutor Status.  She has a reputation of achieving results in a methodical, positive and timely manner, who is passionate about helping organisations, individuals and graduates to achieve their potential and vision in a structured and collaborative way. Building her career in the private and public sector, Christine has been able to use her expertise and personal experiences to help transform the lives and careers of individuals in Leadership and Customer Service  

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Sunderland Lgv Driver Training Ltd

sunderland lgv driver training ltd

4.9(63)

Sunderland

Sunderland LGV Driver Training are the best rated driving instructors across the North East of England for light/heavy goods vehicles, buses and car and trailer licences. We offer courses in the following categories: B + E, C1, C, C + E, D1, D, D1 + E and CPC . We take all the heavy lifting out of getting your LGV licence with our team of experienced and supportive instructors, a top-of-the-line fleet of learner vehicles and flexible training sessions to suit your schedule. Our amazing pass rates and exceptional customer service means we also provide training to some of the North East most prestigious companies including the North East Ambulance Service (NEAS), Gentoo, The Red Cross and Tuffnells. Investing in an LGV licence can open up a world of career opportunities in haulage, coach driving and public transportation as well as make your caravan and trailer holidays and hobbies a lot safer. Whatever your motivation let Sunderland LGV Driver Training take the wheel and steer you towards a brighter future!

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