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29 Customer Service courses in Middlesbrough

Customer ServiceMiddlesbrough

Customer Service

By Mpi Learning - Professional Learning And Development Provider

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

Customer Service
Delivered in-person, on-request, onlineDelivered Online & In-Person in Loughborough
£450

Customer Service Skills

5.0(3)

By Magpie Training

Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.

Customer Service Skills
Delivered in-person, on-requestDelivered In-Person in Consett
£18

Customer service – get all the basics right and enhance your customer experience

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Customer service – get all the basics right and enhance your customer experience
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

How to generate long-standing customer loyalty when dealing with clients?

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

How to generate long-standing customer loyalty when dealing with clients?
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

All you need to know about telephone etiquettes, communication and behaviours

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

All you need to know about telephone etiquettes, communication and behaviours
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

All you need to know about effective complaints handling

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All you need to know about effective complaints handling
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

Successfully manage customer expectations during each stage of the customer journey

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully manage customer expectations during each stage of the customer journey
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

Delivering the best customer care when dealing with clients

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Delivering the best customer care when dealing with clients
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

Customer Facing Skills

By Lapd Solutions Ltd

This workshop is designed to examine how we care for our customers. We do this by identifying many aspects of a lot of customers and using data from those attending our workshops. We also look at types of customers, how they usually behave, and how we can negatively impact them through careless interactions, or, positively through careful communication, consideration, and using "ACE"—Approach with Care and Empathy.  We aim to see people leave our workshop with far better insights into customer-facing best practices and ideas to improve their training for customer-facing employees. -------------------------------------------------------------------------------- LENGTH For more information about duration, please contact the Institute. NEXT COURSE START Enquire for more information COURSE DELIVERY Self-Paced Online, In Company -------------------------------------------------------------------------------- SUITABILITY - WHO SHOULD ATTEND? WHO SHOULD ATTEND AND WHY? Who? - Anyone involved in a customer-facing role or training their customer-facing staff. Why? - The ultimate goal in customer-facing skills is to win lifelong customers by continuously managing customer relationships, to gain those lifelong customers. Any business that can see a consistent issue with retaining customers is in for a tough time. But we ask you to go a step further by not just keeping customers happy but attracting new customers and focussing on retaining our high-impact customers. Our thinking extends to 'Occupying our customer's consciousness.' A persistent fishing expedition to continually engage our customers, even when it is not to buy something. This engagement gives us an almost permanent inroad to their internal marketing, follow-on sales, recommendations, and loyalty. TRAINING COURSE CONTENT * Define a customer and what we are to them. * Share specific experiences you or someone you know may have had, good and bad. * Share some good and bad ways you and others have dealt with customers. * Discuss our Ten Types of Customers and ask you to decide which you get more than others. * Break into groups to analyse our data and ask you to discuss it. * Discuss our Customer-facing model and why lifelong relationships are critical to managing customers. * Look at our thoughts on managing our top ten customer types. * Through small group discussions, create a top 5 action list to take away and review in 3 months. COURSE DELIVERY DETAILS When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face. Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, at the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station. We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.

Customer Facing Skills
Delivered in-person, on-request, onlineDelivered Online & In-Person in Birmingham
£1250 to £1500

Handling Difficult Conversations

By Mpi Learning - Professional Learning And Development Provider

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

Handling Difficult Conversations
Delivered in-person, on-request, onlineDelivered Online & In-Person in Loughborough
£445
123

Educators matching "Customer Service"

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Communicators Training Associates Ltd

communicators training associates ltd

5.0(3)

Newton Aycliffe

Communicators Training Associates Limited is an independent training provider based in Newton Aycliffe, County Durham with training facilities on site. We also deliver at outreach centres in Spennymoor, Crook and Darlington. In addition to the programmes we support, we provide ‘drop in’ sessions and host ‘information days’ at all our locations and more recently have launched our ‘virtual learning platform’ to enable everyone to learn from home. We have built an excellent reputation for giving a quality support offer to those who come to our sessions using a mix of classroom based activities on both a one-to-one and group-based setting, coupled with high quality online learning to help learners gain qualifications improving their life chances through gaining personal skills, moving to further learning, taking up volunteering opportunities and securing employment. Our employed learners tell us that the skills they learn during their time with us helps them progress in their job role. With flexibility in mind Communicators hosts a virtual learning platform providing e-learning to those individuals who want to study from home or their workplace. The Company was set up by our Managing Director Isobel Currie in 1999, and the following year we secured a contract for supported online learning with Ufi/learndirect. Initially set up to accommodate ICT training needs for companies across the North East, we rapidly widened the scope and range of our programmes to include NVQs in Management, Advice and Guidance, Administration, Customer Service, and Cleaning,; at the same time we introduced accredited programmes in Maths, English, Work Skills, Personal and Social Skills and Customer Service. Over the last 18 months we have further expanded the offer to include CSCS (for construction) and a suite of Community Learning Programmes called ‘My Future Matters’ which have been devised to support those who are furthest away from employment to find appropriate and sustainable work. Isobel maintained a continuous relationship with learndirect up until July 2017, becoming one of the longest serving members of the then network and securing several major, national quality and performance achievement awards on a regular basis including ‘Learner Support Staff’; Working with Employers’, Moving Learners into Work’ and overall ‘Best Delivery Centre. An enduring theme throughout this time has been the support given to the local community, DWP and Job Centres, various local charities, many, many employers and Her Majesty’s Prison Service in Durham. Since the closure of learndirect, Communicators has gone on to secure new contracts to support the continuation of the service with System Group, Durham County Council and most recently was awarded a Prime Contract with Tees Valley Combined Authority. Isobel believes that the success of Communicators is based on the dedicated team of Tutors and Administrators who are trained to a high standard to support our learning provision. A high proportion started their journey with Communicators as volunteers, some are former learners and all have gone on to become very valued members of a thriving team. Everyone in the Team put our learners at the heart of the operation with the genuine and embedded aim to help every learner achieve their full potential - whether they are employed or unemployed. We believe that by living and breathing our Values, each and everyone of us look to make our Vision a reality. We have successfully retained the Matrix accreditation validating the quality of our Information, Advice and Guidance services since inception. During our recent re-assessment, learners interviewed commented on the willingness of staff to provide encouragement and support tailored to them as individuals. This support was felt to be delivered by approachable, non-judgmental staff who are committed to ensuring learners achieve their goals. The weekly Assessment Days and IAG provided throughout a stay with Communicators ensures they are very clear about their learning pathway and options. There were also numerous examples provided about the difference the support had made to them, particularly helping to overcome mental health problems and lack of confidence and self-esteem. Learners interviewed were very clear about what they could expect from Communicators, and were very complimentary about our company. Many of them shared their own stories of how we had made an impact on their lives, with some saying: ‘I don’t think I would still be around if I hadn’t come to Communicators.’ ‘They really do sit and listen to you’. ‘They spend lots of time getting to know you, it’s a relaxed atmosphere and I don’t want to go home at the end’. ‘You spend a lot of time talking about your goals and aspirations, they are always positive’ ‘They make you aware of the choices and guide you, I was adamant I wanted to do IT but when we sat and talked about Maths and English, I realised it would be easier if I got those qualifications first.’ ‘I can’t believe how far I’ve come in a short period of time.’ ‘I’ve got dyslexia and they have helped me understand what it is and how it affects me, I’m getting lots of support.’ ‘Lots of encouragement, you are accepted for who you are, made to feel straight away part of the group.’ ‘Whenever I’ve not understood or struggled, the tutors have been there to guide me through, without them I wouldn’t have progressed as well.’

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Hartlepool College Of Further Education

hartlepool college of further education

4.3(97)

Hartlepool

Welcome to the Hartlepool College of Further Education website. Here you can search for courses, get support and find out what’s happening. Whatever your reason for coming to college, we can help transform your life. Start your journey now…

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Optimum Skills Ltd

optimum skills ltd

4.3(68)

Newton Aycliffe

Optimum Skills, set up in November 2013, are a leading North East training and apprenticeship provider. With centers established to deliver Ofsted outstanding through quality training to support individuals with their careers and businesses with their growth.

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Northern Skills Group

northern skills group

NORTHALLERTON

Northern Skills is an expert provider of apprenticeships, employer-led training and retraining and works with over 2000 businesses in the North East and Yorkshire. Our specialist team of industry trained experts deliver training courses and apprenticeships across the North including Newcastle, Gateshead, Middlesbrough as well as our dentistry apprenticeship programmes in York. We offer an extensive range of courses and programmes including engineering, dentistry, accountancy, electrical, leadership and management, customer service, manufacturing and many more.

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Intellelearn

intellelearn

1.7(6)

Peterlee

We are Intellelearn, the best online courses with internationally recognised accreditation, and we’re passionate about learning and development and using state-of-the-art techniques to entertain as well as educate our learners. We have 1,500+ 5 star reviews on  Yotpo Why Intellelearn Offers The Best Online Courses With Certification? We are a team of people who are undoubtedly passionate about creating awesome learning experiences that educate and entertain learners. Our approach to producing courses which are rich in the latest e-learn technology plus excellent content from our specialists has resulted in our learners achieving pass rates of 99% and higher! So, whether you are looking for a new skill to launch your career or simply refreshing existing knowledge, we offer the best online courses with internationally recognised accreditation that are proven to produce the results for you.  Have we mentioned our 5 Star Rating on Yotpo…. Learning Does Not Need To Be Boring All Intellelearn courses are fully accredited by leading bodies: IOSH; CPD; RoSPA; and iirsm. Our courses have been rated Excellent so you know you are buying a quality learning course. You can instantly download and print a fully accredited certificate as soon as you have successfully completed your course. Learning does not need to be boring! We make learning experiences that are cool and engaging. We also understand our learners will constantly be battered by time pressures. So all Intellelearn courses are built with ‘stop-start’ technology and in ‘bite sized’ modules so you can learn at your pace and on whatever device you want. What We Do… We focus on the sectors where we have real experts who can provide excellent content. Our course and programme models combined with this content provides real learning experiences. We understand that content is not enough to trigger learning. There are far too many online training companies that simply put masses of text and add a ‘next’ button at the bottom! This does not deliver real learning. At Intellelearn, we combine content, interactivity, gamification and technology into an experience that guarantees real learning. And we make it cool! Our courses are designed so the learner can learn at their own pace using whatever device they want. Learning is no longer confined to the classroom in a rigid 6-8 hour ‘bore-fest’! Intellelearn courses are designed to be broken down into whatever bite sized chunk the learner wants and wherever they want whether it’s sitting in a park, on a train or in the office. You choose!

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Leven Crafts

leven crafts

4.9(74)

Chaloner Street

Visit Leven Crafts today at our needlecraft shop in Guisborough and meet our lovely, friendly team. We love talking about all things sewing, crafts, embroidery, and more, and love sharing our needlecraft knowledge with our customers in a warm, friendly environment. Family Run and Dedicated Sewing Specialists At Leven Crafts we are proud to be a family owned and run, independent business. Based in Guisborough, sisters Ruth Myers and Lorna Shepherd run things with a dedicated small team of staff, each of them hand-picked for their needlecraft expertise, their superb customer service skills and friendly approach. We like our customers to have a relaxing and pleasant visit to our shop and needlecraft workshops, and we do this by making everybody feel welcome. All of our team are dedicated to making your visit enjoyable and welcoming, ensuring you will want to come back to visit us again. We also have an online store where we sell everything from quilting fabrics, embroidery and haberdashery supplies to knitting and crochet yarns. This is in addition to knitting needles, crochet hooks and sewing notions. Passionate and Knowledgeable We’re a passionate bunch, and our enthusiasm for all things needlework shines through in all areas of our approach. Our experience across many needlecrafts is wide-ranging and our goal is to pass this knowledge and experience on to our customers. So, whether you need advice on how to make a quilt, or perhaps you’re looking to buy knitting needles, quilting material, haberdashery equipment or dressmaking supplies, we’ve got you covered and can help you today. Come and Visit or Get in Touch Come and say hello and find the perfect range of quilting, sewing, embroidery and haberdashery, supplies in the UK. We love meeting new customers and sharing our wealth of knowledge with them, so come along to our Guisborough store for a chat about your needlecraft project or to buy your much-needed needlecraft supplies.

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