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29 Customer Service courses in Caister-on-Sea

Customer ServiceCaister-on-Sea

Customer Service

By Mpi Learning - Professional Learning And Development Provider

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

Customer Service
Delivered in-person, on-request, onlineDelivered Online & In-Person in Loughborough
£450

Customer Service Skills

5.0(3)

By Magpie Training

Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.

Customer Service Skills
Delivered in-person, on-requestDelivered In-Person in Consett
£18

Customer service – get all the basics right and enhance your customer experience

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Customer service – get all the basics right and enhance your customer experience
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

How to generate long-standing customer loyalty when dealing with clients?

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

How to generate long-standing customer loyalty when dealing with clients?
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

All you need to know about telephone etiquettes, communication and behaviours

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

All you need to know about telephone etiquettes, communication and behaviours
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

All you need to know about effective complaints handling

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All you need to know about effective complaints handling
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

Successfully manage customer expectations during each stage of the customer journey

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully manage customer expectations during each stage of the customer journey
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

Delivering the best customer care when dealing with clients

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Delivering the best customer care when dealing with clients
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

Customer Facing Skills

By Lapd Solutions Ltd

This workshop is designed to examine how we care for our customers. We do this by identifying many aspects of a lot of customers and using data from those attending our workshops. We also look at types of customers, how they usually behave, and how we can negatively impact them through careless interactions, or, positively through careful communication, consideration, and using "ACE"—Approach with Care and Empathy.  We aim to see people leave our workshop with far better insights into customer-facing best practices and ideas to improve their training for customer-facing employees. -------------------------------------------------------------------------------- LENGTH For more information about duration, please contact the Institute. NEXT COURSE START Enquire for more information COURSE DELIVERY Self-Paced Online, In Company -------------------------------------------------------------------------------- SUITABILITY - WHO SHOULD ATTEND? WHO SHOULD ATTEND AND WHY? Who? - Anyone involved in a customer-facing role or training their customer-facing staff. Why? - The ultimate goal in customer-facing skills is to win lifelong customers by continuously managing customer relationships, to gain those lifelong customers. Any business that can see a consistent issue with retaining customers is in for a tough time. But we ask you to go a step further by not just keeping customers happy but attracting new customers and focussing on retaining our high-impact customers. Our thinking extends to 'Occupying our customer's consciousness.' A persistent fishing expedition to continually engage our customers, even when it is not to buy something. This engagement gives us an almost permanent inroad to their internal marketing, follow-on sales, recommendations, and loyalty. TRAINING COURSE CONTENT * Define a customer and what we are to them. * Share specific experiences you or someone you know may have had, good and bad. * Share some good and bad ways you and others have dealt with customers. * Discuss our Ten Types of Customers and ask you to decide which you get more than others. * Break into groups to analyse our data and ask you to discuss it. * Discuss our Customer-facing model and why lifelong relationships are critical to managing customers. * Look at our thoughts on managing our top ten customer types. * Through small group discussions, create a top 5 action list to take away and review in 3 months. COURSE DELIVERY DETAILS When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face. Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, at the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station. We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.

Customer Facing Skills
Delivered in-person, on-request, onlineDelivered Online & In-Person in Birmingham
£1250 to £1500

Handling Difficult Conversations

By Mpi Learning - Professional Learning And Development Provider

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

Handling Difficult Conversations
Delivered in-person, on-request, onlineDelivered Online & In-Person in Loughborough
£445
123

Educators matching "Customer Service"

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Voncap Recruitment And Development

voncap recruitment and development

Great Yarmouth

Since Covid, older workers are the most likely to have become economically inactive (House of Commons, 2021), with only a third of self-employed people over the age of 54 still working. One in five people reporting that they could not carry on work as usual because of pandemic related issues (Institute for Fiscal Studies, 2020). One third of the UK employment market is currently aged over 50 (Centre for Better Ageing, 2020). Companies across England can no longer discriminate against older people. There is a need to increase recruitment of skilled, experienced personnel, who, through no fault of their own, find themselves in a very tough employment and recruitment situation. Many people over the age of 45, find that they need upskilling and help to move forward and make career adjustments. We facilitate learning for the prospective Employees and guide Companies to achieve the highest standard through their people. We focus on technology, General Data Protection Regulation (GDPR), wellbeing, and advertising to reach the key audience when looking for work. The issue is one of technology, Applicant Tracking Systems, (ATS) and the need for a unique CV that is non-Bias and one that can navigate these systems with ease. We help with reprogramming the mindset and overcoming the perceived barriers to regain self-respect and employment. With the increasing skills shortage across the UK, a large number of companies are reliant on recruitment agencies for both lower level roles and senior roles. The skills are there but due to the employers need to utilise intuitive recruitment systems in house, they are missing those who are just as capable of completing the role. Many people are not ‘Marketing People’ so cannot write a CV in order to sell themselves! We started our journey in 2017 with courses for the over 45’s, since then we have grown our courses to also have one which focuses on getting professionals back to work – those who have been managers, directors, business owners, who have lost work due to a variety of reasons within the economy and elsewhere. We now work with colleges and job centres to help people achieve their goals, find work, train and grow to where they deserve to be. We also have a selection of distance learning courses available, where people can focus on a particular area they would like to move their career towards. Contact us today for learning opportunities, employment courses, and the next step in finding both work and the mindset so achieve your individual goals.

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Fitness At The Street

fitness at the street

4.8(16)

Norwich

Fitness At The Street Salhouse - Login Fitness at the street is a community based Gym in Salhouse on the outskirts of Norwich. We offer our all our members both Cardio and Resistance training, depending on their goals. We take our time to find out what they actually want to achieve, preferences, niggles & then provide them with a plan to help them towards this goal. The take pride in our customer service, you wont find this in any big gym! We have 3 qualified Personal Trainers on site, ready and willing to give you any advice, guidance or just to chat to. All our gym members have access to our gym (during opening hours) plus we offer a variety of classes from gentle fitness, bootcamp, barbells & clubbercise plus many more, we listen to our members and change the classes every 3 months reflecting their requests & to get them training in different ways. Our classes are both face to face, online & on demand with a library of previous classes for them to dip in and out of, as and when it suits them. Our Personal Trainers are qualified in a variety of different training methods and can offer clients online, 1-2-1, and small groups sessions. We have helped our clients achieving Fat loss, Strength and Muscular gains, prepare of a variety of events including Strongman, 10K, Triathlons, Marathons, Powerlifting competitions and much more. Most importantly we will provide you with the support and motivation you need to hit your target, plus having bags of fun along the way. This is you first step in your journey to a fitter you.

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