68 CBD courses

Understand how to effectively manage conflict and learn that conflict can be healthy and need not damage relationships. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 1 day (6.5 hours) Conflict and differences of opinion are inevitable in the today’s fast moving, complex business world, some would argue they are even necessary. This highly interactive and practical course addresses the many aspects of effectively managing conflict and will help you ensure that conflict can be healthy and need not damage the relationship. This workshop has been specifically designed to give you an opportunity to learn and test a range of influencing and conflict handling models and techniques. The course is aimed at anyone who interacts with others on a regular basis. OBJECTIVES  By the end of the course you will be able to: * Utilise influencing skills to pre-empt and defuse conflict * Resolve conflict by choosing the right approach * Recognise the impact of non-verbal communication in managing conflict * Use language skills necessary to get you message across in the ‘right’ way * Present your case in a reasonable and responsible manner * Identify behaviours that can help or hinder interactions with others * Apply different techniques for managing conflict positively and for dealing with aggression CONTENT DEVELOPING INFLUENCE  * Networking * Sources of influence * Influencing techniques EFFECTIVE BEHAVIOUR * Choosing the right approach * Techniques to pre-empt or defuse conflict * Behavioural styles and their impact on working relationships * Triggers to aggressive behaviour * Managing conflict flash points * Dealing with different behaviour types DEVELOPING SKILLS   * Communication skills in conflict situations * Using the right language * Verbal and non verbal communications * Managing our body language * Your conflict management style analysis * Thomas Killman Conflict Handling Instrument * Working in groups * Practical exercises and case studies * The language of mediation * Transactional Analysis PRACTICAL * Practical exercises * Case studies * Personal action planning

Learn the skills, knowledge and have the confidence to tackle difficult conversations in a productive way. -------------------------------------------------------------------------------- Course overview Duration: 1 day (6.5 hours) Do you worry about how to give negative feedback or deal with performance issues? Are you concerned about giving bad news? This workshop is designed to give you the skills, knowledge and confidence to tackle these scenarios in a productive way. If you are a people manager, team leader or supervisor looking to make those challenging conversations less stressful and more effective, this workshop is for you. Lots of practical sessions will ensure you have the opportunity to relate your learning to your real life work situations. The one day session will use professional actors in the afternoon so that you can practice handling real-life challenging conversations. Objectives  By the end of the course you will be able to: * Deal with a wide range of challenging conversations * Describe the preferred behavioural style for giving feedback * State the most appropriate influencing technique to use in your situations * Explain how to give successful constructive feedback CONTENT WHAT ARE CHALLENGING CONVERSATIONS * What type of challenging conversations occur? * Why do we find them challenging? COMMUNICATION  * Practical exercise to demonstrate and act as a refresher of the fundamentals of communication * Barriers to communication especially in a difficult discussion CHOOSING THE RIGHT BEHAVIOURAL STYLE * Refresher of assertiveness and why it is important in this context * Practical exercise demonstrating how behaviour breeds behaviour, and the impact of choosing an inappropriate style * Steps to using assertive behaviour INFLUENCING * Cialdini’s model for influence * How to use influencing techniques in handling challenging conversations * Practical application FEEDBACK  * Understanding feedback – positive vs. negative * Using the ABCBC model for feedback * Using the basics of emotional intelligence to give effective feedback * Practical application PRACTICAL ACTIVITIES * Professional actors will work with you in small groups in the afternoon to practice real-life challenging conversations.

Understand the needs and benefits arising from a structured project risk management approach, the process and supporting methods for identifying analysing and responding to risks. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 2 day (13 hours) Our Project Risk Management course addresses risk management throughout the project lifecycle. This course is designed for project staff, including project leaders, sponsors, project team members, support staff and functional staff involved in project activity. The workshop is especially suited to teams working on bids, feasibility and project start up. The workshop covers the need and benefits arising from a structured project risk management approach, the process and supporting methods for identifying analysing and responding to risks, human behavioural factors affecting risk management performance, and organisational interfaces and governance requirements. OBJECTIVES  By the end of the course you will be able to: * Describe success factors and benefits arising from effective risk management * Explain human behaviour factors affecting risk management * Establish the project context and conduct an initial risk assessment * Define an appropriate strategy and produce a risk management plan * Define risk identification strategies and apply appropriate identification methods * Identify and record important risk information including ownership * Establish risk probability and impact levels; produce probability impact charts and severity time charts * Establish exposure levels and contingency requirements * Explain the principles of quantitative analysis * Define and evaluate response options * Implement effective risk management process control CONTENT Principles of risk management * Terminology * Purpose * Success factors * Benefits and overall process * Human factors that impact on risk management INITIATE * Analyse and determine context factors relevant to risk management * Develop a robust risk management strategy for the life of the project * How to conduct an initial risk assessment and define an outline strategy IDENTIFICATION   * Development of a risk identification strategy * Appropriate methods and their strengths and weaknesse * Determine an appropriate strategy and identify risks in a given case study ANIMATING TEXT * Slide titles * Bullet points * Applying animation to Slide Master ASSESSMENT * Methods commonly used for assessing and prioritising risks * Evaluating exposure and contingency requirement * Demonstration of quantitative methods and exercises to assess risks and contingency levels PLANNING AND IMPLEMENTING RESPONSES * Appropriate methods for responding to risks * Defining implementation and control plans * Assigning ownership * Defining appropriate plans * Conducting net benefits analysis and examining effectiveness MANAGE PROCESS * Organisational interfaces and specific requirements to ensure appropriate controls * Improvements and compliance with governance requirements

Learn the basics of financial awareness and better understand the language used by accountants and how financial statements fit together within organisations. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 2 days (13 hours)  This workshop will provide participants with a grasp of basic financial awareness, to help them to better understand the language used by accountants and how financial statements fit together.   Training is done in a jargon-free way that is aimed building attendees’ confidence in using financial terms and concepts within their organisation.  Competent financial management has many aspects, it is wide reaching and requires multiple skills but if participants work to become organised and effective in planning, these skills can be easily acquired. There is a misconception that to be a good operational manager dealing with financial decisions people must be accounting or numerical geniuses. There are basic skills that attendees can easily learn that will support them in those areas.  OBJECTIVES  By the end of the course you will be able to: * Identify the importance of financial management and its impact * Identify the link between financial information and decision making * Set, manage, monitor and review budgets * Analyse financial statements * Demonstrate the link between the statements, budgets and decision making. CONTENT Financial Management * Budgeting process (generic / client specific if possible) * Forecasting and re forecasting process * The need for accurate forecasting * Accrual v cash accounting revisited * Financial Objectives of the business * Users of the accounts Financial Tools * Depreciation and Amortisation * Accruals and Prepayments * Deferred and Accrued Income * Costs, Opex and Capex Financial Statements * The Income Statement * The Balance Sheet * Understanding capital employed * The relationship between balance sheet and income statement * The cash flow statement * Profitability: gross, operating and net margins * Review of client’s management information reports Building the Business Case * Break even analysis * Discounted Cash Flow * Discount factors * Net Present Value (NPV) * Internal Rate of Return (IRR)

Understand the biases we all have and the impact they can have in the workplace. Look at how to minimise their impact on others and the organisation. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 1 day (6.5 hours) The purpose of this course is to help individuals understand and recognise their own unconscious biases, and to provide strategies on how to minimise the impact of those biases in the workplace. The course will provide an overview of what unconscious bias is, its prevalence and impact, and ways to mitigate its effects. OBJECTIVES By the end of the course you will be able to: * Define unconscious bias and recognise different types of bias * Understand how unconscious bias affects decision-making and behaviours in the workplace * Identify their own unconscious biases * Understand the impact of unconscious bias on individual and team performance * Apply strategies to mitigate the effects of unconscious bias in the workplace CONTENT MODULE 1: INTRODUCTION TO UNCONSCIOUS BIAS * Definition of unconscious bias * History and prevalence of unconscious bias * Different types of unconscious bias (e.g. affinity bias, confirmation bias) MODULE 2: UNDERSTANDING THE IMPACT OF UNCONSCIOUS BIAS * How unconscious bias affects decision-making and behaviours in the workplace * Examples of unconscious bias in the workplace * Impact of unconscious bias on individual and team performance MODULE 3: RECOGNISING YOUR OWN UNCONSCIOUS BIASES * Identifying personal biases * Tools to recognise and minimise unconscious biases MODULE 4: MITIGATING THE IMPACT OF UNCONSCIOUS BIAS IN THE WORKPLACE * Best practices for reducing unconscious bias in the workplace * Strategies for managerial and executive leadership to combat unconscious bias * Tips for creating a culture of inclusion and diversity

Unlock the Power of Teams: Elevate your leadership with our Building and Leading Effective Teams course. Learn the art of collaboration, communication, and synergy to create high-performing teams that drive success -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 1 day (6 hours) Everyone works in teams today in one way or another. Whatever we do in the workplace we need to interact with another person or a number of people at various times. It is important that we know how to communicate, how to listen, how to work together and how to overcome conflict when it arises in our workplace. Challenges are often created by a lack of trust, poor conflict handling skills, a lack of shared vision and confusion over roles and responsibilities. This course will help delegates understand how to encourage more productive team working in the workplace. By the end of the course delegates will be able to describe what makes a High Performing Team and realistically assess their current strengths and weaknesses. Delegates will also be able to identify and plan behavioural changes that will improve the team’s performance. The course is experiential based with lots of learning by doing activities, reflecting and discussion.  This will allow team members to get to know/improve their knowledge of team colleagues and energise or re-energise teams. OBJECTIVES  * Know more about their colleagues * Be able to describe what makes a high performing team * Understand the importance of playing to different strengths and skills * Recognise the need for clear and effective communication CONTENT THE IMPORTANCE OF TEAM WORK The importance of teamwork The ‘third dimension’ – how working together has the potential to achieve more The dangers of an overly competitive workplace culture Psychological Safety TEAM DEVELOPMENT MODELS Stages of Team Development Behaviours at each stage Dysfunctional Teams – what does good and bad look like Characteristics of high performing and elite teams TEAMING AND LEADERSHIP SKILLS * Teaming competencies * Active Listening * Proactive Language * Values and Beliefs * Building Mental Fitness of Teams * Becoming an inspirational leader * Establishing a climate of psychological safety  TEAM CHALLENGES * The importance of Accountability * The Team Charter * Smart Teams: * Building Trust * Building Collaboration * Overcoming Conflict * Gaining Commitment * Developing Shared Goals * The importance of shared goals * Effective Team communication

Learn how to use OneNote to create, organize and populate electronic notebooks. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 4 hours OneNote is a digital notebook and can be a great way to easily take notes. Whether for meetings, on training courses or to help with to do lists. It works very much like it’s paper copy equivalent but, of course, with lots of enhanced features. Its integration with Outlook and the other office applications means you can easily take notes and link them to documents meeting details and then email them out. You can even add audio and video notes as reminders. OBJECTIVES  By the end of the course you will be able to: * Create and manage notebooks * Add contents * Tag and prioritise content * Create notes from other applications * Create To Do Lists and integrate into Outlook CONTENT USING ONENOTE * Creating notebooks * Creating sections and pages * Formatting pages * Using page templates * Creating page templates * Reordering sections and pages * Deleting sections and pages CREATING ONENOTE CONTENT * Adding text * Bullet lists * Adding tables * Adding images * Adding drawings * Adding links * Adding audio and video notes TAGGING  * Tagging * Creating custom tags * Creating to-do lists * Searching and filtering for tags NOTES * Creating quick notes * Filtering them in OneNote notebooks * Linked notes OUTLOOK INTEGRATION * Linking to tasks in Outlook * Flagging notes for follow up * Inserting Outlook meeting content * Taking minutes * Emailing OneNote pages * Send emails to OneNote

Learn how to create a mail merge in Word to allow you to send personalized emails to groups of people. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 2 hours This course looks at how you can create a list of contacts with emails and then build a document to email out to everyone.  This ensures that everyone gets a personal email but no one else sees the recipients. OBJECTIVES  By the end of the course you will be able to: * Create source data to use in a merge * Create a document to email out * Attach source data contacts * Filter recipients * Send out emails to all CONTENT Creating  source contact data * Creating your source data in Excel CREATING A WORD MAIL MERGE DOCUMENT * Starting a mail merge document * Attaching your source contact data * Building the document EMAILING YOUR DOCUMENT  * Previewing the results * Running a test to a document * Setting up any filters * Sending your document to emails

Understand the Mental Toughness model and look at how to improve your mental toughness with the 4c’s. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 1 day (6.5 hours) Mental toughness is the ability to resist, manage and overcome doubts, worries, concerns and circumstances that prevent you from succeeding, or excelling at a task or towards an objective or a performance outcome that you set out to achieve. Our one day programme can help you to achieve this by using tools and techniques to help you perform under pressure and ensure your wellbeing. OBJECTIVES  By the end of the course you will to: * Identify the causes of stress and how to prevent them * Assess your mental toughness using the MTQ48 measure * Use tools and techniques to develop your mental toughness CONTENT UNDERSTANDING STRESS, PRESSURE AND CHALLENGE * The causes of stress * How stress can manifest itself * Threat response * The Stress performance curve * Stress, challenge and pressure * Positive stress MENTAL TOUGHNESS, STRESS MANAGEMENT AND RESILIENCE * Defining stress management, resilience and mental toughness * How they differ and how they affect each other MENTAL TOUGHNESS * Understanding mental toughness * The importance of mental toughness * The benefits of developing your mental toughness THE 4 CS OF MENTAL TOUGHNESS * How we approach Challenge * Control our emotions * Develop Confidence * Create Commitment MTQ48 PROFILE * Understanding your MTQ48 profile * Looking at your mental toughness * Areas for development DEVELOPING MENTAL TOUGHNESS * Managing physical energy to deal with stress * Developing healthy habits for managing stress * Multitasking and the ability to focus * Identifying unhelpful thought patterns * Positive and pragmatic thinking approaches * Managing your approach to change and challenge * Ways of developing mental toughness

Understand and explore what you and others do that develops and destroys working relationships. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 2 days (13 hours) This is an exciting opportunity to dive into the very heart of human behaviour as we encourage you to explore what you and others do that develops and destroys working relationships.  We start by getting you to determine where in your working life you need to develop effective relationships before guiding you through a process of analysing personalities and behaviours and then giving you the skills to create and maintain great relationships.  OBJECTIVES  By the end of the course you will be able to: * Create a stakeholder map and analyse which relationships need to be developed * Describe different personality types and how these can cause connection and conflict * Develop behaviours that help build relationships * Bring more assertiveness to your relationships * Have courageous conversations and handle conflict should it occur CONTENT GETTING STARTED * The benefits of great working relationships * Determining what you want specifically from your relationships at work * Developing a stakeholder map to enable you to analyse who you need to build relationships with and how you might do this * Defining your personal brand * How your personal brand could impact relationships UNDERSTANDING OTHERS * Exploring different personality types * Understanding how others are both similar and different to you * Identifying when personality differences might cause conflict BETTER BEHAVIOUR * Exploring the concept of transactional analysis * How transactional analysis can help to build or break relationships * Understanding life positions * How life positions impact your behaviour and that of others * How to use transactional analysis in creating better relationships DEVELOPING RELATIONSHIPS * Understanding the common ways poor communication can cause problems in relationships * Developing assertive communication * Making human connections at work in order to build better relationships and create trust MAINTAINING RELATIONSHIPS * Recognition and Tiny Noticeable Things * How to have courageous conversations e.g. giving feedback * A model for handling conflict when it occurs