68 CBD courses

Why cultural differences exist, what you can do to understand and respect these differences and then implement strategies to build effective intercultural relationships.Learn the skills, knowledge and have the confidence to tackle difficult conversations in a productive way. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 1 day (6.5 hours) This workshop is designed for those who deal on a regular basis with fellow employees, suppliers or customers from different cultural backgrounds. The workshop will focus on understanding why cultural differences exist, what you can do to understand and respect these differences and then implement strategies to build effective intercultural relationships. The one day session will use professional actors in the afternoon so that you can practice real-life situations involving intercultural challenges. OBJECTIVES  By the end of the course you will be able to: * Understand what makes us different from people from other cultures * Appreciate why we form impressions of other cultures * Use strategies to communicate effectively with those from different cultural backgrounds * Build trust with those we work with from a different cultural background CONTENT INTERCULTURAL CHALLENGES * What challenges do you face with dealing with people from different cultures? * Why do these challenges exist? UNDERSTANDING CULTURE  * What is culture? * Trompenaars’ Model of Culture – what determines our understanding of different cultures CULTURAL THEORIES  * Hall and Hall: * Three Systems of Time * The Importance of Context – Data vs Dialogue * Hofstede – 6 Cultural Dimensions * Trompenaars – 7 Cultural Dimensions * Chart your intercultural business relationships against these dimensions STRATEGIES AND INTERCULTURAL MANAGEMENT * Trompenaar’s 3 step approach – Recognise, Respect, Reconcile * How to foster and maintain trust * Effective intercultural communication strategies PRACTICAL ACTIVITIES * Professional actors will work with you in small groups in the afternoon to practice real-life challenging conversations.

Gain the insights, tools, and frameworks to make impactful decisions that steer your organisation towards success. Elevate your strategic thinking and drive results -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 1 day (6.5 hours) Strategic decision making is messy, complex and full of uncertainty. These are factors which work against the human mind when it comes to making effective decisions. This course provides delegates with insights into the factors influencing strategic decision making. Using psychometric profiles delegates will learn about their own preferences when making decisions, how to influence others and how to create the ideal conditions for successful strategic decision making. OBJECTIVES By the end of the course you will be able to: * Explain the challenges of VUCA – Volatility, Uncertainty, Complexity & Ambiguous * Use models of Strategic Thinking * Understand the impact of perception, bias and judgement in decision making * Understand personal preferences and approaches to decision making * Speed read other people’s approach to decision making * Use decision making models for strategic thinking * Apply Mindsets, Skillsets and Toolsets for decision making CONTENT THE DECISION LIFESTYLE - PERSONAL PREFERENCES  * Understand the human facts that influence decision making * Understanding personal preferences and approaches to decision making * Understand the impact of Perception, Bias and judgement in decision making * Speed reading others’ approach to decision making FRAMEWORKS TO PROVIDE CONTEXT FOR DECISION MAKING  * Understand the business factors that influence decision making – VUCA * The Cynefin Framework – decision making in complex situations * Understanding which business context you operate in – simple, complicated, complex or chaotic MODELS TO IMPROVE STRATEGIC THINKING  * How to understand yourself better * How to improve your decision making * How to understand others better * How to improve other’s decision making HUMAN CENTRED DECISION MAKING * How to put humans at the centre of your decision making * The art of Creative Problem Solving * Using Design Thinking to reduce human complexity in decision making

Learn effective strategies and leadership skills to thrive in today's remote work landscape. Elevate your team's performance, no matter where they are located. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 1 day (6.5 hours) Remote teams present a specific set of challenges to their managers. Such challenges include communication, task allocation and performance management. This workshop is designed for managers who run teams that spread over more than one location, nationally or internationally, and who wish to find ways to enhance teamworking in these conditions. OBJECTIVES  By the end of the course you will be able to: * Identify key actions to take to manage team performance remotely * Implement a communications plan for use within the team * Allocate tasks to team members to build a culture of teamworking across the different locations * Involve your team members in planning team activities * Use visits to each location to maximum effect CONTENT COMMUNICATION TO ENSURE INCLUSIVITY * How do team members find out the latest news? * Identifying what needs to be known by all * A team communication plan * Effective virtual meetings MANAGE PERFORMANCE FROM A DISTANCE  * Principles of Smart Working * Involving the team in planning activities * Allocating tasks and objectives across the team * Identifying areas of expertise * Deciding key areas of responsibility per location * Identifying, and dealing with, the different levels of performance MAXIMISING TIME IN EACH LOCATION  * Setting the tone of a visit – from ‘inspection’ to ‘social call’ * Considering what team members expect and need from your presence * Identifying what needs to be prepared by the team for your visit * Making contact with your team members while you are there ACTION PLANNING * Identifying and planning next steps

Learn how to use Master Projects and Resource Pools to create better visibility across projects. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 4 hours This course shows you how to create Master Projects allowing you to roll several sub projects into a master view.  It also shows techniques to create resource pools to share resources between projects to enable you to better manage your resource teams and check resource loading. This half day course looks at how to practically do this and setup both elements. This is aimed at existing users of Microsoft Project who need to create master schedules and share resources and loadings. OBJECTIVES  By the end of the course you will be able to: * Create master projects * Insert and update sub projects * Create a resource pool * Share resources between projects * Check resource loadings between projects CONTENT WORKING WITH MULTIPLE PROJECTS   * Consolidating projects * Linking to sub projects * Setting the master project as read only * Saving consolidated projects * Working on consolidated projects * Setting task links between projects * Getting source project information * Removing projects from the consolidation SHARING RESOURCES   * Creating a resource pool * Sharing resources * Opening projects that share resources * Updating the resource pool * Refreshing the resource pool * Opening a resource pool * Removing resource sharing

Develop your Project Management skills and fully understand the entire project lifecycle and key activities that need to be done to deliver a successful project outcome. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 2 days (13 hours) The ability to run a successful project professionally is a valuable transferrable life skill that can enhance your career and opportunities in any industry. Our Principles of Project Management course takes a pragmatic approach to managing a project successfully.  It looks at the entire project lifecycle and key activities that must be done to give a successful project outcome. This course is suitable for anyone who is involved in or about to run a project – either as a full-time project leader/manager or as a part of their role. OBJECTIVES  By the end of the course you will be able to: * Identify 10 key principles for managing a project successfully * Apply a common sense project lifecycle to a project regardless of its size or magnitude * Develop robust project documentation throughout the lifecycle whilst keeping the documents to a minimum * Identify the expectations of key stakeholders and develop a clear communication plan to engage with them * Apply a range of planning and scheduling techniques to help manage the project timeline * Produce realistic estimates to help monitor and control the project costs * Manage key risks and issues associated throughout the project lifecycle * Manage changes through a robust change control process * Manage the Project team through the use of clearly defined Work Packages * Identify and manage key areas of conflict throughout the lifecycle CONTENT INTRODUCTION * Key characteristics of projects v Business as Usual * Definition of Programmes and Portfolios * Project Lifecycles – A structured approach using phases * Reasons why projects fail * 10 principles of successful project management THE CONCEPT (FEASIBILITY) PHASE * Analysing the project context / environment * Stakeholder needs and requirements * Content of a Business Case * Differences between Benefits, Success Criteria, Success Factors and Key Performance Indicators (KPI’s) * Purpose of the Project Brief THE DEFINITION (PLANNING) PHASE * Defining the Scope of a project * Assigning Project roles and responsibilities * Product Breakdown structures and Work Breakdown Structures * Approaches to estimating * Detailed planning using Gantt charts * Critical path analysis * Using project management software – an overview * Constructing a realistic project budgets * Resource allocation and optimisation * Producing a Communication Plan THE IMPLEMENTING (EXECUTION) PHASE * Delegating using a Work Package * Project tracking and reporting * Managing contractors * Controlling changes to the project * Risk and Issues management * Managing conflict between stakeholders THE HANDOVER / CLOSURE PHASE * Measuring project success * Capturing Lessons * Post project review and evaluation * Benefits Realisation * Transferring the deliverable into Business as Usual

Use the features in project to report effectively on your plans. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 4 hours Our Project – Reporting course is aimed at experienced users of Project who need to create reports in their project plans. It looks at using the different types of report in Project, exporting data to other packages, building new reports and sharing reports between projects. Experience of using Project to create and resource plans is required. OBJECTIVES  By the end of the course you will be able to: * Print and PDF data from your project * Use timelines * Setup filters and groups * Import and export data * Create and share dashboard reports CONTENT Printing and reporting   * Setup and Printing * Creating PDFs * Visual reports * Using the Timeline FILTERING AND GROUPING   * Applying filters * Applying grouping * Creating your own filters and groups IMPORTING AND EXPORTING DATA   * Importing data into Project * Exporting data * Creating and saving data maps DASHBOARD REPORTS   * Using dashboard reports * Creating dashboard reports * Adding widgets * Customising data shown

Develop the essential skills to begin your presentation journey. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 1 day (6.5 hours) Overview When surveyed about their greatest fears, many people cite public speaking as their first. Also, in today’s business world staff and management are expected more and more to present to an audience of some kind. Whether it’s holding a staff meeting, speaking at a business event, training or simply motivating a team, this requires continued development of presentation knowledge and skills. This workshop offers participants the opportunity to develop the skills necessary to deliver confident, meaningful presentations that influence and inspire their audiences. OBJECTIVES  By the end of the course you will be able to: * Design, develop and deliver a confident presentation * Control nerves during training sessions * Make presentations memorable and relevant for an audience, therefore improving the opportunity for influence * Deal with questions and minimise the impact of difficult situations CONTENT PRESENTING WITH POWER * Why presenting with power is important * How to present with power * How to improve your public speaking SETTING UP FOR SUCCESSFUL PRESENTATIONS * Techniques that will help prepare effectively * How to anticipate problems with presenting * How to apply techniques to prepare for successful presentation DEALING WITH NERVES * Effective preparation techniques to manage stress * How performance anxiety affects you * How to implement a plan to successfully deliver a presentation

Our course empowers you to handle workplace issues effectively and fairly. Learn best practices, procedures, and communication skills to maintain a harmonious and compliant workplace. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 1 day (6.5 hours) This course will enable participants to manage disciplinary and grievance issues effectively. The emphasis is on the use of a structured approach where positive action and problem-solving is highlighted as a priority. The course will build knowledge, skill and confidence in handling these areas objectively, fairly and appropriately in line with policies/procedures, best practice and legal requirements. OBJECTIVES  By the end of the course you will be able to: * Describe the purpose of disciplinary and grievance procedures and how these relate to relevant laws and other procedures * Know your role as managers in fairly and consistently applying the procedures at the informal and formal stages * Explain the grounds for disciplinary or grievance action and the need to collect, assess and present evidence * Describe the structure and roles of disciplinary meetings * Explain of the basis for reaching fair and reasonable decisions and possible remedies and penalties * Describe the grounds and procedure for appeals CONTENT Disciplinary Procedures * Employment Contract – what an employee and employer expect and how to manage when broken. * Natural Justice – ensuring ‘fair play’. * Misconduct v Capability - what is the difference and which process should be used to manage both. * Informal v Formal Action – understanding the processes for both informal and formal disciplinary actions. * Suspensions – when, why and how to suspend an employee. * Investigations – how to undertake a robust investigation and what to include in the report. * Disciplinary Meeting – how to conduct the meeting, the different roles involved. * Appeals – understanding how people can appeal and the process to appeal. Grievance Procedures * What the law requires – what are the legal requirements for handling a grievance. * Informal v Formal Action – understanding the processes for both informal and formal grievance procedures. * Conducting the hearing – how to undertake a robust hearing and who should be involved. * Appeals - how can people appeal and what is the process.

Learn the skills and mindset to become a business partner, align your expertise with the organisational goals, drive growth, and shape the future of your company. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 1 day (6.5 hours) This is a highly interactive and practical course which will help you to understand the role of Business Partnering and the key skills needed to be successful in the role. The course is designed specifically to give you an opportunity to explore the role and test a range of techniques to improve your strategic working as well as your influencing and relationship building skills. This course is aimed at individuals who work cross-functionally and with other people to achieve business results and is particularly helpful for those who engage frequently with senior managers and executives. OBJECTIVES  By the end of the course you will be able to: * Describe the role of Business Partner and the benefit to the business * Develop stronger engagement with all internal and external stakeholders * Influence without authority * Build positive relationships * Handle robust conversations * Be forward thinking, not reactive * Act as a change agent * Communicate with confidence and credibility CONTENT UNDERSTANDING THE ROLE OF THE BUSINESS PARTNER  * What is Business Partnering from an individual, departmental and business view * Using a psychometric test to look at where your strengths are and how you can use them effectively in the role DEVELOPING RELATIONSHIPS * Creating a powerful first impression. * Communication skills * Understanding different communication styles * Being more proactive in developing key relationships * Stakeholder engagement * Presenting ideas in a confident and articulate way * Understanding and developing trust * Connecting with people * Networking INFLUENCING AND NEGOTIATING   * Influencing and persuading others * Dealing with conflict and difficult conversations * Becoming a trusted advisor/Business Partner * Advanced questioning skills and techniques to get to the root of a problem STRATEGIC THINKING * Develop the mind-set and strategic capability to play a more proactive leading role in the business

Learn a range of tools and techniques to boost your resilience and facilitate sustained performance in stressful times. -------------------------------------------------------------------------------- COURSE OVERVIEW The aim of this session is to equip all employees with a range of tools and techniques to boost their resilience and facilitate sustained performance in stressful times.  OBJECTIVES  By the end of the course you will be able to: * Have a deeper understanding of mental health and application of mindfulness tools * Use techniques to manage anxiety and attentional control * apply techniques to improve attention * stay focussed on key daily goals and manage their wellbeing. CONTENT Boost your resilience. * Explain the PERMA Model.  * Apply tools and techniques to boost your resilience.  * Learn how to measure your resilience and discover where to improve.  * Apply resilience building techniques for Mental Health Reducing stress through mindfulness techniques. * Apply tools and techniques to manage anxiety and guide relaxation.  * Explain the psychology of achieving a balanced connection and living with purpose.  * Apply mindfulness techniques for balance and flow Focusing techniques to improve productivity. * Apply techniques to attention control and learn how to be fully present and in the moment.   * Apply practical tools and techniques to stop distraction, improve focus and manage fear and fatigue