Description

Our course empowers you to handle workplace issues effectively and fairly. Learn best practices, procedures, and communication skills to maintain a harmonious and compliant workplace.

Course overview

Duration: 1 day (6.5 hours)

This course will enable participants to manage disciplinary and grievance issues effectively. The emphasis is on the use of a structured approach where positive action and problem-solving is highlighted as a priority.

The course will build knowledge, skill and confidence in handling these areas objectively, fairly and appropriately in line with policies/procedures, best practice and legal requirements.

Objectives

By the end of the course you will be able to:

Describe the purpose of disciplinary and grievance procedures and how these relate to relevant laws and other procedures
Know your role as managers in fairly and consistently applying the procedures at the informal and formal stages
Explain the grounds for disciplinary or grievance action and the need to collect, assess and present evidence
Describe the structure and roles of disciplinary meetings
Explain of the basis for reaching fair and reasonable decisions and possible remedies and penalties
Describe the grounds and procedure for appeals

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Content

Disciplinary Procedures

Employment Contract – what an employee and employer expect and how to manage when broken.
Natural Justice – ensuring ‘fair play’.
Misconduct v Capability - what is the difference and which process should be used to manage both.
Informal v Formal Action – understanding the processes for both informal and formal disciplinary actions.
Suspensions – when, why and how to suspend an employee.
Investigations – how to undertake a robust investigation and what to include in the report.
Disciplinary Meeting – how to conduct the meeting, the different roles involved.
Appeals – understanding how people can appeal and the process to appeal.

Grievance Procedures

What the law requires – what are the legal requirements for handling a grievance.
Informal v Formal Action – understanding the processes for both informal and formal grievance procedures.
Conducting the hearing – how to undertake a robust hearing and who should be involved.
Appeals - how can people appeal and what is the process.

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Discipline and Grievance

By Underscore Group

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Highlights

Description

Course overview

Objectives

Content

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