Description

Understand and explore what you and others do that develops and destroys working relationships.

Course overview

Duration: 2 days (13 hours)

This is an exciting opportunity to dive into the very heart of human behaviour as we encourage you to explore what you and others do that develops and destroys working relationships.

We start by getting you to determine where in your working life you need to develop effective relationships before guiding you through a process of analysing personalities and behaviours and then giving you the skills to create and maintain great relationships.

Objectives

By the end of the course you will be able to:

Create a stakeholder map and analyse which relationships need to be developed

Describe different personality types and how these can cause connection and conflict

Develop behaviours that help build relationships

Bring more assertiveness to your relationships

Have courageous conversations and handle conflict should it occur

Content

Getting started

The benefits of great working relationships

Determining what you want specifically from your relationships at work

Developing a stakeholder map to enable you to analyse who you need to build relationships with and how you might do this

Defining your personal brand

How your personal brand could impact relationships

Understanding others

Exploring different personality types

Understanding how others are both similar and different to you

Identifying when personality differences might cause conflict

Better Behaviour

Exploring the concept of transactional analysis

How transactional analysis can help to build or break relationships

Understanding life positions

How life positions impact your behaviour and that of others

How to use transactional analysis in creating better relationships

Developing Relationships

Understanding the common ways poor communication can cause problems in relationships

Developing assertive communication

Making human connections at work in order to build better relationships and create trust

Maintaining Relationships

Recognition and Tiny Noticeable Things

How to have courageous conversations e.g. giving feedback

A model for handling conflict when it occurs

Course Images

Developing Effective Working Relationships

By Underscore Group

Booking options

Highlights

Description

About The Provider

Tags

Reviews