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Handling challenging conversations
- 30 Day Money Back Guarantee
- Completion Certificate
- 24/7 Technical Support
Highlights
Delivered Online or In-Person
Delivered at organisers' location
Horsham
Full day
Description
Learn the skills, knowledge and have the confidence to tackle difficult conversations in a productive way.
Duration: 1 day (6.5 hours)
Do you worry about how to give negative feedback or deal with performance issues? Are you concerned about giving bad news? This workshop is designed to give you the skills, knowledge and confidence to tackle these scenarios in a productive way.
If you are a people manager, team leader or supervisor looking to make those challenging conversations less stressful and more effective, this workshop is for you.
Lots of practical sessions will ensure you have the opportunity to relate your learning to your real life work situations.
The one day session will use professional actors in the afternoon so that you can practice handling real-life challenging conversations.
Objectives
By the end of the course you will be able to:
- Deal with a wide range of challenging conversations
- Describe the preferred behavioural style for giving feedback
- State the most appropriate influencing technique to use in your situations
- Explain how to give successful constructive feedback
Content
What are challenging conversations
- What type of challenging conversations occur?
- Why do we find them challenging?
Communication
- Practical exercise to demonstrate and act as a refresher of the fundamentals of communication
- Barriers to communication especially in a difficult discussion
Choosing the right behavioural style
- Refresher of assertiveness and why it is important in this context
- Practical exercise demonstrating how behaviour breeds behaviour, and the impact of choosing an inappropriate style
- Steps to using assertive behaviour
Influencing
- Cialdini’s model for influence
- How to use influencing techniques in handling challenging conversations
- Practical application
Feedback
- Understanding feedback – positive vs. negative
- Using the ABCBC model for feedback
- Using the basics of emotional intelligence to give effective feedback
- Practical application
Practical Activities
- Professional actors will work with you in small groups in the afternoon to practice real-life challenging conversations.
About The Provider
Underscore Group
Horsham
We offer bespoke programmes and off-the-shelf training courses to help you build sustainable capability in your teams.
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