1425 Problem Solving courses

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The NEBOSH National Diploma is designed to provide the underpinning knowledge for a professional career in health and safety. The course is suitable for both newly appointed safety practitioners and those with substantial experience who wish to obtain Chartered Membership of IOSH. It equips holders to advise on effective management of risk across the range of employment sectors.

Stories and metaphor are a powerful way to stimulate hope and by-pass resistance – they can also enhance problem solving and creativity, beneficially impact the mind/body system and much more… -------------------------------------------------------------------------------- * Accredited CPD Certificate : 6 hours * Length 1 day (9.30am - 4.00pm) -------------------------------------------------------------------------------- > Wonderful – inspiring, informative and empowering communication skills > masterclass > > JENI NELSON, PSYCHOTHERAPIST / HYPNOTHERAPIST WHY TAKE THIS COURSE Stories can be incredibly powerful therapeutic tools. They help bypass rigid views about life, enhancing the listener’s flexibility of thought. And by suspending ordinary constraints, they help people reclaim optimism whilst fueling their imaginations with the energy necessary to attain goals. In the physically ill, they can also stimulate the immune system and speed recovery. All successful psychotherapy and counselling involves storytelling and the use of pertinent metaphors, both of which tap into the natural way our brains work. We can’t know what goes on in another person’s mind but, if you perceive the ‘pattern’ of a story and understand that it could be useful to them at a specific point in their life, that is reason enough to tell it. Their unconscious, creative imagination will seek and find the ‘meaning’ relevant to their situation. No explanation, no direct statement of a story’s meaning can substitute for the way it acts on the hearer’s mind. Join us to discover more and learn how to source and tell such therapeutic tales yourself… > Gareth was fantastic, brought a wealth of knowledge and enthusiasm as well as > stories to the course... > > PROJECT MANAGER > Wonderful practical skills - I was entranced the whole day... > > PSYCHIATRIST WHAT WILL YOU LEARN * How and why our brains work through ‘pattern-matching’ * How to use this profoundly useful tool for getting through to people stuck in the black-and-white thinking of emotional distress * A powerful way to stimulate optimism, hope and independence in distressed people * Increased ability to source and tell therapeutic stories yourself * Ways to enhance your own problem solving capacity, as well as being better able to help others with theirs * A new way to motivate and engage people * Insights into the mind/body communication system and how useful this tool can be for promoting healing and recovery * A great way to build rapport and bypass resistance * How to choose the appropriate stories and metaphors for different people, and when to use them * Practical ways in which therapists, teachers, GPs, managers, policy planners etc can apply this knowledge to their work * The ability to enhance flexibility of thought, creativity and confidence in your clients * How stories and metaphor can also help us diagnose where problems lie * A new love and deeper understanding of the value, resonances and resources within stories * Greater confidence in dealing with a wide range of people – and a solid understanding of, and practise in, the therapeutic precision of metaphor and more… > So informative and relevant to my everyday work.. > > SCHOOL COUNSELLOR    Pat Williams, creator of this course, talks you through its benefits -------------------------------------------------------------------------------- COURSE PROGRAMME The ‘How to tell stories that heal’ course starts at 9.30am and runs until 4.00pm. * From 8.30am * Registration (Tea and coffee served until 9.25am) * 9.30am How and why stories help people * 11.00am Discussion over tea/coffee * 11.30am How to find the right story for each situation * 1.00pm Lunch (included) * 1.45pm How to use stories as therapy * 2.45pm Discussion over tea/coffee * 3.00pm How to tell stories well: the three simple rules * 4.00pm Day ends -------------------------------------------------------------------------------- https://directory.cpdstandards.com/providers/human-givens-college/ This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

Problem-solving is not a chance process. This continuous improvement course will show you how Structured Problem Solving is a team-based and disciplined approach to Permanent Problem Resolution.

Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified In the UK, the estimated salary for a Customer Service Advisor typically ranges from £18,000 to £25,000 per year, depending on experience and location. Customer Service Advisors play a vital role in solving issues and satisfying customers. Customer Service Advisor job is trending worldwide due to the growing emphasis on excellent customer service experiences, increased e-commerce activities and emphasis on business customer service reputation. Learning Outcomes: * Apply defusing techniques in Customer Service interactions. * Employ proactive strategies in Customer Service management. * Utilise problem-solving methods to enhance Customer Service. * Engage in brainstorming for effective Customer Service solutions. * Channel customer anger through Customer Service skills. More Benefits: * LIFETIME access * Device Compatibility * Free Workplace Management Toolkit Key Modules from Customer Service Advisor with Problem Solving Skills Diploma: Defusing Techniques: Master seven distinct defusing techniques to elevate your Customer Service aptitude. Proactive Customer Management: Implement proactive management strategies to optimise Customer Service outcomes. Problem-solving & Decision-making: Integrate critical problem-solving and decision-making methods into your Customer Service approach. Brainstorming & Reverse Brainstorming: Utilise brainstorming and reverse brainstorming to find innovative Customer Service solutions. Anger Channelling: Apply the art of anger channelling to maintain and improve Customer Service standards.

A comprehensive introduction to UX design. Learn the key principles and concepts behind the UX process. Take your first steps into UX Whether you want to explore UX as a career or expand your professional skillset, this UX design fundamentals course is the perfect starting point. * Follow 65 expert lessons that will immerse you in the theory and principles of UX Design * Learn about the techniques that underpin the UX process, like user research, affinity diagrams, and prototyping * Earn a globally recognised and university credit-rated professional qualification -------------------------------------------------------------------------------- Who is it for? Anybody who needs to understand UX Format Online, self-paced Duration 6 weeks (recommended) Commitment 3 hours per week -------------------------------------------------------------------------------- How you’ll benefit If you want to really understand UX, this UX design fundamentals course for you. * Speak confidently about UX design * Develop a mindset for problem-solving * Learn to advocate for the user - and make better business decisions as a result * Become a more rounded, valuable professional * Showcase your knowledge with a university credit-rated certificate -------------------------------------------------------------------------------- Learn the key UX design fundamentals concepts in just six weeks. Everything you need to truly grasp UX, over five engaging modules. Module 1 Introduction to UX design Gain a comprehensive overview of the UX design process. Module 2 User research methods Learn how to gain deep insights into customer needs and behaviours. Module 3 Analysis techniques Discover how research gets translated into actionable insights. Module 4 Defining the experience Explore problem-solving techniques and design principles. Module 5 Prototyping techniques Understand the different forms of prototyping and when to use them. Exam 40-minute final exam Get assessed on your knowledge through a final exam.

We will your support your facilitation skills when learning Circle of Adults, Solution Circles and Insights and Solution Circles

In this practical workshop session we will explore ways of problem solving around complex situations. The session will be practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to problem solving around systemic, organisational as well as individual inclusion issues. COURSE CATEGORY Behaviour and Relationships Visioning and Problem Solving DESCRIPTION > ‘The question is not should they be here anymore. Now it’s how can we figure > out how best to include them?’ In this practical workshop session we will explore ways of problem solving around complex situations. The session will be practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to problem solving around systemic, organisational as well as individual inclusion issues. Behaviour problems, relationship challenges and personnel dilemmas can all be worked on with these team oriented problem solving processes. We will introduce participants to a range of powerful effective approaches for them to choose from back in their own workplaces. TESTIMONIALS > A great day – going away buzzing with ideas > Excellent! > Inspirational! > Informative! LEARNING OBJECTIVES 1. Increased confidence regarding problem solving around inclusion in mainstream settings 2. Access to a wider range of practical strategies and techniques to impact on communication, realtionship, learning and behaviour issues 3. Learn new problem solving processes WHO IS IT FOR ? * Early Years and School based Practitioners * Heads and Deputies * Guidance staff * Learning Support teams * SENCOs * Primary and secondary teachers * Parents * Local Authority Support Services * Community workers and carers COURSE CONTENT The course answers the questions : * How can we work out how to include this child best? * Is there a more structured way to run this meeting? * Can we explore the emotional impact the person is having on us and still agree strategies? * How can I get unstuck from this problem? The day will cover: * Solution Circles * Solution Focused approaches * Synectics – using analogies and out of the box creativity * Circles of Adults * Using Imagination to solve problems If you liked this course you may well like: CIRCLES OF ADULTS [https://inclusive-solutions.com/training/circles-of-adults/]

Firefighting or solving the same problems week after week? Create a problem-solving culture in your business with this proven methodology.