Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified

Description

Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified

In the UK, the estimated salary for a Customer Service Advisor typically ranges from £18,000 to £25,000 per year, depending on experience and location. Customer Service Advisors play a vital role in solving issues and satisfying customers. Customer Service Advisor job is trending worldwide due to the growing emphasis on excellent customer service experiences, increased e-commerce activities and emphasis on business customer service reputation.

Learning Outcomes:

• Apply defusing techniques in Customer Service interactions.
• Employ proactive strategies in Customer Service management.
• Utilise problem-solving methods to enhance Customer Service.
• Engage in brainstorming for effective Customer Service solutions.
• Channel customer anger through Customer Service skills.

More Benefits:

• LIFETIME access
• Device Compatibility
• Free Workplace Management Toolkit

Key Modules from Customer Service Advisor with Problem Solving Skills Diploma:

Defusing Techniques: Master seven distinct defusing techniques to elevate your Customer Service aptitude.

Proactive Customer Management: Implement proactive management strategies to optimise Customer Service outcomes.

Problem-solving & Decision-making: Integrate critical problem-solving and decision-making methods into your Customer Service approach.

Brainstorming & Reverse Brainstorming: Utilise brainstorming and reverse brainstorming to find innovative Customer Service solutions.

Anger Channelling: Apply the art of anger channelling to maintain and improve Customer Service standards.