215 Educators providing Problem Solving courses

Negotiating Skills ► Into Action strengthens participants’ ability to apply a collaborative, problem-solving approach to the negotiating process. It is exercise-based, highly interactive and designed to yield results that can be put to use immediately. Outcomes – Participants will be able to: * Recognize their default negotiating style * Work more effectively with clients who have different styles * Understand the process of collaborative negotiations * Prepare appropriately for an upcoming negotiation * Craft agreements that satisfy both party’s underlying interests Format—Negotiating Skills ► Into Action is a 4-hour interactive virtual class. REGISTER FOR THIS CLASS AND YOU WILL BE SENT ONLINE LOGIN INSTRUCTIONS PRIOR TO THE CLASS DATE. -------------------------------------------------------------------------------- Dr. Atkins, thank you for sharing ‘Language of Happiness and Power of Praise‘ with our chapter! We enjoyed the interactive presentation and your professionalism. I received positive feedback from our members—there is nothing better than that! Thanks again. Olga Otero, Chapter PresidentHuman Resources Association of Palm Beach County (HRPBC)

Aspire Consulting and Training Ltd is indisputably at the forefront of Transformative Coachingworldwide. We have a commitment to prepare individuals as coaches to achieve sustainable change for the people around them, so that they are being developed and supporting many types of growth. Achieved through a process of heightening awareness and deepening learning, this differs from other coaching methodologies that employ a tactical or remedial approach more useful in trouble-shooting and problem solving.   As people pursue coach training, they want a program with high standard, proven methodology and worldwide recognition. The TAP-C™ Model is a globally delivered program that enhances professional coaching industry standards. Our certification training program offers a fresh, leading edge approach to enable authentic and deliberate change.   We offer the ultimate solution to maximise human capital. Businesses are expecting their managers to devote an ever-increasing portion of their time to coach others and this is a trend that will only continue to expand. The challenges have never been greater for achieving results through people, and coaching will remain a vital leadership skill for the decades to come. A proven strategy for creating sustained growth, coaching enables superior performance of individuals, teams, and whole organisations.    The TAP-C™ Model is not just a new methodology or trend; it is more of a tool that drives a positive change. It helps people gain clarifications through meaningful conversations. It promotes learning by stimulating people to think through about their situation and urges them to take initiatives. Coaching is all about making people realise what needs to be modified and offer them appropriate support to bring about a change.    "Coaching is about influencing individuals to make conscious, empowered decisions to become leaders in their own lives. It is a process that occurs in a special conversation that enables learning and development and thus improves performance. It is a way of working with people that leaves them more competent and more fulfilled so that they are more able to contribute and find meaning in what they are doing."   Jay Acharya   The TAP-C™ Model incorporates a blend of coaching, mentoring and counselling, that, although considered different, share some key characteristics and skills to always support positive outcomes.    Coaching involves the belief that the individual has the answers to their own problems within, and need the focus to unlock their own potential.  Mentoring is like coaching, with a general agreement that a mentor can partner in some way to help expedite any decision making.  Counselling is closer to a therapeutic intervention. Focusing on past situations and identify ways to overcome barriers, that may be internal or external.   Our TAP-C™ Model therefore truly incorporates what we know to be an Influencing and Empowered approach to Coaching in the following way: We will explore the supporting principles of a coach and the guiding principles of a mentor, by using practical methods to help you become more effective and confident.    The purpose of this training to improve your performance at the same time of improving other abilities and create a cultured and productive working atmosphere. The core objective of the course is to enable you to set and achieve organisational, departmental and personal goals, by communicating clearly with their teams, managing time more effectively and prioritising work so that achieving an organisational strategy is more of a fluid approach.   Aims and Objectives                             The sessions focus on the theoretical aspects of empowering people in an organisation, by increasing the awareness of current competencies and abilities. The programme will meet all the objectives outlined below: * Gain a greater understanding of organisational activities * How the TAP-C™ Model can be used to develop a person and a team * Establish how to know when to be a coach, mentor and councillor * The behaviour’s of being a confident coach * How to help a person recognise their strengths and developmental areas  * How to create and develop an empowered structured organisation

Duration 2 Days 12 CPD hours This course is intended for Anyone managing the performance of others, including executives, managers, supervisors and team leaders will benefit from this course. Overview Explain how coaching can help employees achieve their full potential Recognize common coaching challenges Explain the key principles of the Thought model Explain the four steps of the GROW model Identify important guidelines for providing feedback Apply strategies that will motivate employees In the face of rapid, disruptive change, companies understand that command-and-control leadership is no longer viable. As a result, many firms are moving toward a coaching model in which managers facilitate problem solving and encourage employees? development by asking questions and offering support and guidance rather than giving orders and making judgments. Leaders can use the GROW and Thought models of coaching to become more skilled at listening, questioning, and drawing insights out of the people they supervise. This course will help you develop coaching skills that motivate employees to reach their full potential. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. Prerequisites While there are no prerequisites for this course, please ensure you have the right level of experience to be successful in this training. 1. THE PURPOSE AND EFFECT OF COACHING * What is Coaching? * Characteristics and Beliefs of the Effective Coach * Coaching Obstacles * Knowing When to Manage and When to Coach 2. COACHING AND THE THOUGHT MODEL * The CFTAR Thought Model * Point of View and Belief Systems * Applying The Thought Model * Facts vs. Stories 3. COACHING WITH THE GROW MODEL * Goals in the Context of GROW * Clarifying the Current Reality * Exploring the Past * Developing Options and Choosing the Approach * Creating the Final Plan 4. NAVIGATING THE COACHING PROCESS * Dimensions of Trust * Identifying Obstacles and the SPAR Process * Overcoming Resistance * Giving Feedback Effectively * Motivating Your Employee

Problem-solving is not a chance process. This continuous improvement course will show you how Structured Problem Solving is a team-based and disciplined approach to Permanent Problem Resolution.

Duration 1 Days 6 CPD hours Overview Understand problems and the creative problem solving processIdentify types of information to gather and key questions to ask in problem solving Identify the importance of defining a problem correctlyIdentify and use four different problem definition toolsWrite concrete problem statementsUse basic brainstorming tools to generate ideas for solutionsEvaluate potential solutions against criteria, including cost/benefit analysis and group votingPerform a final analysis to select a solutionUnderstand the roles that fact and intuition play in selecting a solutionUnderstand the need to refine the shortlist and redefine itUnderstand how to identify the tasks and resources necessary to implement solutionsEvaluate and adapt solutions to reality This workshop will give students an overview of the creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, & analyzing data will be covered during class. GETTING STARTED * Workshop Objectives THE PROBLEM SOLVING METHOD * What is a Problem? * What is Creative Problem Solving? * What are the Steps in the Creative Solving Process? * Case Study * Module Two: Review Questions INFORMATION GATHERING * Understanding Types of Information * Identifying Key Questions * Methods of Gathering Information * Case Study * Module Three: Review Questions PROBLEM DEFINITION * Defining the Problem * Determining Where the Problem Originated * Defining the Present State and the Desired State * Stating and Restating the Problem * Analyzing the Problem * Writing the Problem Statement * Case Study * Module Four: Review Questions PREPARING FOR BRAINSTORMING * Identifying Mental Blocks * Removing Mental Blocks * Stimulating Creativity * Case Study * Module Five: Review Questions GENERATING SOLUTIONS (I) * Identifying Mental Blocks * Removing Mental Blocks * Stimulating Creativity * Case Study * Module Five: Review Questions GENERATING SOLUTIONS (II) * The Morphological Matrix * The Six Thinking Hats * The Blink Method * Case Study * Module Seven: Review Questions ANALYZING SOLUTIONS * Developing Criteria * Analyzing Wants and Needs * Using Cost/Benefit Analysis * Case Study * Module Eight: Review Questions SELECTING A SOLUTION * Doing a Final Analysis * Paired Comparison Analysis * Analyzing Potential Problems * Case Study * Module Nine: Review Questions PLANNING YOUR NEXT STEPS * Identifying Tasks * Identifying Resources * Implementing, Evaluating, and Adapting * Case Study * Module Ten: Review Questions CREATING A PERFORMANCE PLAN * Planning the Follow-Up Meeting * Celebrating Successes * Identifying Improvements * Case Study * Module Eleven: Review Questions WRAPPING UP * Words from the Wise * Lessons Learned

Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified In the UK, the estimated salary for a Customer Service Advisor typically ranges from £18,000 to £25,000 per year, depending on experience and location. Customer Service Advisors play a vital role in solving issues and satisfying customers. Customer Service Advisor job is trending worldwide due to the growing emphasis on excellent customer service experiences, increased e-commerce activities and emphasis on business customer service reputation. Learning Outcomes: * Apply defusing techniques in Customer Service interactions. * Employ proactive strategies in Customer Service management. * Utilise problem-solving methods to enhance Customer Service. * Engage in brainstorming for effective Customer Service solutions. * Channel customer anger through Customer Service skills. More Benefits: * LIFETIME access * Device Compatibility * Free Workplace Management Toolkit Key Modules from Customer Service Advisor with Problem Solving Skills Diploma: Defusing Techniques: Master seven distinct defusing techniques to elevate your Customer Service aptitude. Proactive Customer Management: Implement proactive management strategies to optimise Customer Service outcomes. Problem-solving & Decision-making: Integrate critical problem-solving and decision-making methods into your Customer Service approach. Brainstorming & Reverse Brainstorming: Utilise brainstorming and reverse brainstorming to find innovative Customer Service solutions. Anger Channelling: Apply the art of anger channelling to maintain and improve Customer Service standards.

The NEBOSH National Diploma is designed to provide the underpinning knowledge for a professional career in health and safety. The course is suitable for both newly appointed safety practitioners and those with substantial experience who wish to obtain Chartered Membership of IOSH. It equips holders to advise on effective management of risk across the range of employment sectors.

Utilize the four stages of problem-solving and discover what characteristics you need to consider when solving a problem. What is the difference between a problem and dilemma? We will demonstrate how you can verify that your problem has been resolved by evaluation and questions. LEARNING OBJECTIVES Apply effective problem SOLVER™ behaviors and attitudes, Implement the four stages of a systematic problem-solving process, Utilize 10 creative problem-solving techniques TARGET AUDIENCE Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

We will your support your facilitation skills when learning Circle of Adults, Solution Circles and Insights and Solution Circles

In this practical workshop session we will explore ways of problem solving around complex situations. The session will be practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to problem solving around systemic, organisational as well as individual inclusion issues. COURSE CATEGORY Behaviour and Relationships Visioning and Problem Solving DESCRIPTION > ‘The question is not should they be here anymore. Now it’s how can we figure > out how best to include them?’ In this practical workshop session we will explore ways of problem solving around complex situations. The session will be practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to problem solving around systemic, organisational as well as individual inclusion issues. Behaviour problems, relationship challenges and personnel dilemmas can all be worked on with these team oriented problem solving processes. We will introduce participants to a range of powerful effective approaches for them to choose from back in their own workplaces. TESTIMONIALS > A great day – going away buzzing with ideas > Excellent! > Inspirational! > Informative! LEARNING OBJECTIVES 1. Increased confidence regarding problem solving around inclusion in mainstream settings 2. Access to a wider range of practical strategies and techniques to impact on communication, realtionship, learning and behaviour issues 3. Learn new problem solving processes WHO IS IT FOR ? * Early Years and School based Practitioners * Heads and Deputies * Guidance staff * Learning Support teams * SENCOs * Primary and secondary teachers * Parents * Local Authority Support Services * Community workers and carers COURSE CONTENT The course answers the questions : * How can we work out how to include this child best? * Is there a more structured way to run this meeting? * Can we explore the emotional impact the person is having on us and still agree strategies? * How can I get unstuck from this problem? The day will cover: * Solution Circles * Solution Focused approaches * Synectics – using analogies and out of the box creativity * Circles of Adults * Using Imagination to solve problems If you liked this course you may well like: CIRCLES OF ADULTS [https://inclusive-solutions.com/training/circles-of-adults/]