137 Problem Solving courses delivered Live Online

Negotiating Skills ► Into Action strengthens participants’ ability to apply a collaborative, problem-solving approach to the negotiating process. It is exercise-based, highly interactive and designed to yield results that can be put to use immediately. Outcomes – Participants will be able to: * Recognize their default negotiating style * Work more effectively with clients who have different styles * Understand the process of collaborative negotiations * Prepare appropriately for an upcoming negotiation * Craft agreements that satisfy both party’s underlying interests Format—Negotiating Skills ► Into Action is a 4-hour interactive virtual class. REGISTER FOR THIS CLASS AND YOU WILL BE SENT ONLINE LOGIN INSTRUCTIONS PRIOR TO THE CLASS DATE. -------------------------------------------------------------------------------- Dr. Atkins, thank you for sharing ‘Language of Happiness and Power of Praise‘ with our chapter! We enjoyed the interactive presentation and your professionalism. I received positive feedback from our members—there is nothing better than that! Thanks again. Olga Otero, Chapter PresidentHuman Resources Association of Palm Beach County (HRPBC)

Duration 1 Days 6 CPD hours Overview Understand problems and the creative problem solving processIdentify types of information to gather and key questions to ask in problem solving Identify the importance of defining a problem correctlyIdentify and use four different problem definition toolsWrite concrete problem statementsUse basic brainstorming tools to generate ideas for solutionsEvaluate potential solutions against criteria, including cost/benefit analysis and group votingPerform a final analysis to select a solutionUnderstand the roles that fact and intuition play in selecting a solutionUnderstand the need to refine the shortlist and redefine itUnderstand how to identify the tasks and resources necessary to implement solutionsEvaluate and adapt solutions to reality This workshop will give students an overview of the creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, & analyzing data will be covered during class. GETTING STARTED * Workshop Objectives THE PROBLEM SOLVING METHOD * What is a Problem? * What is Creative Problem Solving? * What are the Steps in the Creative Solving Process? * Case Study * Module Two: Review Questions INFORMATION GATHERING * Understanding Types of Information * Identifying Key Questions * Methods of Gathering Information * Case Study * Module Three: Review Questions PROBLEM DEFINITION * Defining the Problem * Determining Where the Problem Originated * Defining the Present State and the Desired State * Stating and Restating the Problem * Analyzing the Problem * Writing the Problem Statement * Case Study * Module Four: Review Questions PREPARING FOR BRAINSTORMING * Identifying Mental Blocks * Removing Mental Blocks * Stimulating Creativity * Case Study * Module Five: Review Questions GENERATING SOLUTIONS (I) * Identifying Mental Blocks * Removing Mental Blocks * Stimulating Creativity * Case Study * Module Five: Review Questions GENERATING SOLUTIONS (II) * The Morphological Matrix * The Six Thinking Hats * The Blink Method * Case Study * Module Seven: Review Questions ANALYZING SOLUTIONS * Developing Criteria * Analyzing Wants and Needs * Using Cost/Benefit Analysis * Case Study * Module Eight: Review Questions SELECTING A SOLUTION * Doing a Final Analysis * Paired Comparison Analysis * Analyzing Potential Problems * Case Study * Module Nine: Review Questions PLANNING YOUR NEXT STEPS * Identifying Tasks * Identifying Resources * Implementing, Evaluating, and Adapting * Case Study * Module Ten: Review Questions CREATING A PERFORMANCE PLAN * Planning the Follow-Up Meeting * Celebrating Successes * Identifying Improvements * Case Study * Module Eleven: Review Questions WRAPPING UP * Words from the Wise * Lessons Learned

Duration 2 Days 12 CPD hours This course is intended for Anyone managing the performance of others, including executives, managers, supervisors and team leaders will benefit from this course. Overview Explain how coaching can help employees achieve their full potential Recognize common coaching challenges Explain the key principles of the Thought model Explain the four steps of the GROW model Identify important guidelines for providing feedback Apply strategies that will motivate employees In the face of rapid, disruptive change, companies understand that command-and-control leadership is no longer viable. As a result, many firms are moving toward a coaching model in which managers facilitate problem solving and encourage employees? development by asking questions and offering support and guidance rather than giving orders and making judgments. Leaders can use the GROW and Thought models of coaching to become more skilled at listening, questioning, and drawing insights out of the people they supervise. This course will help you develop coaching skills that motivate employees to reach their full potential. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. Prerequisites While there are no prerequisites for this course, please ensure you have the right level of experience to be successful in this training. 1. THE PURPOSE AND EFFECT OF COACHING * What is Coaching? * Characteristics and Beliefs of the Effective Coach * Coaching Obstacles * Knowing When to Manage and When to Coach 2. COACHING AND THE THOUGHT MODEL * The CFTAR Thought Model * Point of View and Belief Systems * Applying The Thought Model * Facts vs. Stories 3. COACHING WITH THE GROW MODEL * Goals in the Context of GROW * Clarifying the Current Reality * Exploring the Past * Developing Options and Choosing the Approach * Creating the Final Plan 4. NAVIGATING THE COACHING PROCESS * Dimensions of Trust * Identifying Obstacles and the SPAR Process * Overcoming Resistance * Giving Feedback Effectively * Motivating Your Employee

In this practical workshop session we will explore ways of problem solving around complex situations. The session will be practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to problem solving around systemic, organisational as well as individual inclusion issues. COURSE CATEGORY Behaviour and Relationships Visioning and Problem Solving DESCRIPTION > ‘The question is not should they be here anymore. Now it’s how can we figure > out how best to include them?’ In this practical workshop session we will explore ways of problem solving around complex situations. The session will be practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to problem solving around systemic, organisational as well as individual inclusion issues. Behaviour problems, relationship challenges and personnel dilemmas can all be worked on with these team oriented problem solving processes. We will introduce participants to a range of powerful effective approaches for them to choose from back in their own workplaces. TESTIMONIALS > A great day – going away buzzing with ideas > Excellent! > Inspirational! > Informative! LEARNING OBJECTIVES 1. Increased confidence regarding problem solving around inclusion in mainstream settings 2. Access to a wider range of practical strategies and techniques to impact on communication, realtionship, learning and behaviour issues 3. Learn new problem solving processes WHO IS IT FOR ? * Early Years and School based Practitioners * Heads and Deputies * Guidance staff * Learning Support teams * SENCOs * Primary and secondary teachers * Parents * Local Authority Support Services * Community workers and carers COURSE CONTENT The course answers the questions : * How can we work out how to include this child best? * Is there a more structured way to run this meeting? * Can we explore the emotional impact the person is having on us and still agree strategies? * How can I get unstuck from this problem? The day will cover: * Solution Circles * Solution Focused approaches * Synectics – using analogies and out of the box creativity * Circles of Adults * Using Imagination to solve problems If you liked this course you may well like: CIRCLES OF ADULTS [https://inclusive-solutions.com/training/circles-of-adults/]

Firefighting or solving the same problems week after week? Create a problem-solving culture in your business with this proven methodology.

Tools and techniques to make solving problems and decision-making a breeze!

Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving

Duration 1.625 Days 9.75 CPD hours This course is intended for This course is designed for any business professional that leads or works on teams that identify and develop business solutions. Overview Upon successful completion of this course, students will understand the fundamentals of design thinking and be able to apply principles, methodologies and frameworks and apply them to projects. In this course, students are introduced to design thinking and its application to developing new products, services and the organization of businesses. Design thinking is a human-centric, interdisciplinary approach towards innovation. UNDERSTAND DESIGN THINKING WHAT IS PROCESS AWARENESS AND WHY IS IT KEY? HOW TO DEVELOP A GOOD PROBLEM STATEMENT HOW TO DISCOVER USER NEEDS HOW TO BUILD EMPATHY WITH THE USER HOW TO GENERATE IDEAS HOW TO SELECT IDEAS HOW TO CREATE A GOOD PROTOTYPE LEARN FROM FAILURE ADDITIONAL COURSE DETAILS: Nexus Humans Design Thinking for Innovative Problem Solving training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Design Thinking for Innovative Problem Solving course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to develop a core set of soft skill. Overview Upon successful completion of this course, students will be able to better interact and communicate in the workplace. In this course, students will develop a core set of soft skills by managing and looking at the way people interact and seeing things in a new light. 1 - GETTING STARTED * Housekeeping Items * Pre-Assignment Review * Workshop Objectives * The Parking Lot * Action Plan 2 - WHAT ARE SOFT SKILLS? * Definition of Soft Skills * Empathy and the Emotional Intelligence Quotient * Professionalism * Learned vs. Inborn Traits 3 - SOFT SKILL 1: COMMUNICATION * Ways We Communicate * Improving Non-Verbal Communication * Listening * Openness and Honesty 4 - SOFT SKILL 2: TEAMWORK * Identifying Capabilities * Get Into Your Role * Learn the Whole Process * The Power of Flow 5 - SOFT SKILL 3: PROBLEM SOLVING * Define the Problem * Generate Alternative Solutions * Evaluate the Plans * Implementation and Re-evaluation 6 - SOFT SKILL 4: TIME MANAGEMENT * The Art of Scheduling * Prioritizing * Managing Distractions * The Multitasking Myth 7 - SOFT SKILL 5 AND 6: ATTITUDE AND WORK ETHIC * What Are You Working For? * Caring for Others vs. Self * Building Trust * Work Is Its Own Reward 8 - SOFT SKILL 7: ADAPTABILITY/FLEXIBILITY * Getting over the Good Old Days Syndrome * Changing to Manage Process * Changing to Manage People * Showing You're Worth Your Weight in Adaptability 9 - SOFT SKILL 8: SELF-CONFIDENCE * Confident Traits * Self-Questionnaire * Surefire Confidence Building Tactics * Build Up Others 10 - SOFT SKILL 9: ABILITY TO LEARN FROM CRITICISM * Wow, You Mean I'm Not Perfect? * Listen With An Open Mind * Analyze and Learn * Clear the Air and Don't Hold Any Grudges 11 - SOFT SKILL 10: NETWORKING * Redefining Need * Identifying Others' Interests * Reaching Out * When to Back Off 12 - WRAPPING UP * Words From The Wise * Review Of The Parking Lot * Lessons Learned * Recommended Reading * Completion Of Action Plans And Evaluations ADDITIONAL COURSE DETAILS: Nexus Humans 10 Soft Skills You Need training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 10 Soft Skills You Need course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

A comprehensive introduction to UX design. Learn the key principles and concepts behind the UX process. Take your first steps into UX Whether you want to explore UX as a career or expand your professional skillset, this UX design fundamentals course is the perfect starting point. * Follow 65 expert lessons that will immerse you in the theory and principles of UX Design * Learn about the techniques that underpin the UX process, like user research, affinity diagrams, and prototyping * Earn a globally recognised and university credit-rated professional qualification -------------------------------------------------------------------------------- Who is it for? Anybody who needs to understand UX Format Online, self-paced Duration 6 weeks (recommended) Commitment 3 hours per week -------------------------------------------------------------------------------- How you’ll benefit If you want to really understand UX, this UX design fundamentals course for you. * Speak confidently about UX design * Develop a mindset for problem-solving * Learn to advocate for the user - and make better business decisions as a result * Become a more rounded, valuable professional * Showcase your knowledge with a university credit-rated certificate -------------------------------------------------------------------------------- Learn the key UX design fundamentals concepts in just six weeks. Everything you need to truly grasp UX, over five engaging modules. Module 1 Introduction to UX design Gain a comprehensive overview of the UX design process. Module 2 User research methods Learn how to gain deep insights into customer needs and behaviours. Module 3 Analysis techniques Discover how research gets translated into actionable insights. Module 4 Defining the experience Explore problem-solving techniques and design principles. Module 5 Prototyping techniques Understand the different forms of prototyping and when to use them. Exam 40-minute final exam Get assessed on your knowledge through a final exam.