1607 Problem Solving courses delivered Online

Problem-solving is not a chance process. This continuous improvement course will show you how Structured Problem Solving is a team-based and disciplined approach to Permanent Problem Resolution.

Negotiating Skills ► Into Action strengthens participants’ ability to apply a collaborative, problem-solving approach to the negotiating process. It is exercise-based, highly interactive and designed to yield results that can be put to use immediately. Outcomes – Participants will be able to: * Recognize their default negotiating style * Work more effectively with clients who have different styles * Understand the process of collaborative negotiations * Prepare appropriately for an upcoming negotiation * Craft agreements that satisfy both party’s underlying interests Format—Negotiating Skills ► Into Action is a 4-hour interactive virtual class. REGISTER FOR THIS CLASS AND YOU WILL BE SENT ONLINE LOGIN INSTRUCTIONS PRIOR TO THE CLASS DATE. -------------------------------------------------------------------------------- Dr. Atkins, thank you for sharing ‘Language of Happiness and Power of Praise‘ with our chapter! We enjoyed the interactive presentation and your professionalism. I received positive feedback from our members—there is nothing better than that! Thanks again. Olga Otero, Chapter PresidentHuman Resources Association of Palm Beach County (HRPBC)

Duration 1 Days 6 CPD hours Overview Understand problems and the creative problem solving processIdentify types of information to gather and key questions to ask in problem solving Identify the importance of defining a problem correctlyIdentify and use four different problem definition toolsWrite concrete problem statementsUse basic brainstorming tools to generate ideas for solutionsEvaluate potential solutions against criteria, including cost/benefit analysis and group votingPerform a final analysis to select a solutionUnderstand the roles that fact and intuition play in selecting a solutionUnderstand the need to refine the shortlist and redefine itUnderstand how to identify the tasks and resources necessary to implement solutionsEvaluate and adapt solutions to reality This workshop will give students an overview of the creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, & analyzing data will be covered during class. GETTING STARTED * Workshop Objectives THE PROBLEM SOLVING METHOD * What is a Problem? * What is Creative Problem Solving? * What are the Steps in the Creative Solving Process? * Case Study * Module Two: Review Questions INFORMATION GATHERING * Understanding Types of Information * Identifying Key Questions * Methods of Gathering Information * Case Study * Module Three: Review Questions PROBLEM DEFINITION * Defining the Problem * Determining Where the Problem Originated * Defining the Present State and the Desired State * Stating and Restating the Problem * Analyzing the Problem * Writing the Problem Statement * Case Study * Module Four: Review Questions PREPARING FOR BRAINSTORMING * Identifying Mental Blocks * Removing Mental Blocks * Stimulating Creativity * Case Study * Module Five: Review Questions GENERATING SOLUTIONS (I) * Identifying Mental Blocks * Removing Mental Blocks * Stimulating Creativity * Case Study * Module Five: Review Questions GENERATING SOLUTIONS (II) * The Morphological Matrix * The Six Thinking Hats * The Blink Method * Case Study * Module Seven: Review Questions ANALYZING SOLUTIONS * Developing Criteria * Analyzing Wants and Needs * Using Cost/Benefit Analysis * Case Study * Module Eight: Review Questions SELECTING A SOLUTION * Doing a Final Analysis * Paired Comparison Analysis * Analyzing Potential Problems * Case Study * Module Nine: Review Questions PLANNING YOUR NEXT STEPS * Identifying Tasks * Identifying Resources * Implementing, Evaluating, and Adapting * Case Study * Module Ten: Review Questions CREATING A PERFORMANCE PLAN * Planning the Follow-Up Meeting * Celebrating Successes * Identifying Improvements * Case Study * Module Eleven: Review Questions WRAPPING UP * Words from the Wise * Lessons Learned

Duration 2 Days 12 CPD hours This course is intended for Anyone managing the performance of others, including executives, managers, supervisors and team leaders will benefit from this course. Overview Explain how coaching can help employees achieve their full potential Recognize common coaching challenges Explain the key principles of the Thought model Explain the four steps of the GROW model Identify important guidelines for providing feedback Apply strategies that will motivate employees In the face of rapid, disruptive change, companies understand that command-and-control leadership is no longer viable. As a result, many firms are moving toward a coaching model in which managers facilitate problem solving and encourage employees? development by asking questions and offering support and guidance rather than giving orders and making judgments. Leaders can use the GROW and Thought models of coaching to become more skilled at listening, questioning, and drawing insights out of the people they supervise. This course will help you develop coaching skills that motivate employees to reach their full potential. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. Prerequisites While there are no prerequisites for this course, please ensure you have the right level of experience to be successful in this training. 1. THE PURPOSE AND EFFECT OF COACHING * What is Coaching? * Characteristics and Beliefs of the Effective Coach * Coaching Obstacles * Knowing When to Manage and When to Coach 2. COACHING AND THE THOUGHT MODEL * The CFTAR Thought Model * Point of View and Belief Systems * Applying The Thought Model * Facts vs. Stories 3. COACHING WITH THE GROW MODEL * Goals in the Context of GROW * Clarifying the Current Reality * Exploring the Past * Developing Options and Choosing the Approach * Creating the Final Plan 4. NAVIGATING THE COACHING PROCESS * Dimensions of Trust * Identifying Obstacles and the SPAR Process * Overcoming Resistance * Giving Feedback Effectively * Motivating Your Employee

Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified In the UK, the estimated salary for a Customer Service Advisor typically ranges from £18,000 to £25,000 per year, depending on experience and location. Customer Service Advisors play a vital role in solving issues and satisfying customers. Customer Service Advisor job is trending worldwide due to the growing emphasis on excellent customer service experiences, increased e-commerce activities and emphasis on business customer service reputation. Learning Outcomes: * Apply defusing techniques in Customer Service interactions. * Employ proactive strategies in Customer Service management. * Utilise problem-solving methods to enhance Customer Service. * Engage in brainstorming for effective Customer Service solutions. * Channel customer anger through Customer Service skills. More Benefits: * LIFETIME access * Device Compatibility * Free Workplace Management Toolkit Key Modules from Customer Service Advisor with Problem Solving Skills Diploma: Defusing Techniques: Master seven distinct defusing techniques to elevate your Customer Service aptitude. Proactive Customer Management: Implement proactive management strategies to optimise Customer Service outcomes. Problem-solving & Decision-making: Integrate critical problem-solving and decision-making methods into your Customer Service approach. Brainstorming & Reverse Brainstorming: Utilise brainstorming and reverse brainstorming to find innovative Customer Service solutions. Anger Channelling: Apply the art of anger channelling to maintain and improve Customer Service standards.

Utilize the four stages of problem-solving and discover what characteristics you need to consider when solving a problem. What is the difference between a problem and dilemma? We will demonstrate how you can verify that your problem has been resolved by evaluation and questions. LEARNING OBJECTIVES Apply effective problem SOLVER™ behaviors and attitudes, Implement the four stages of a systematic problem-solving process, Utilize 10 creative problem-solving techniques TARGET AUDIENCE Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

We will your support your facilitation skills when learning Circle of Adults, Solution Circles and Insights and Solution Circles

In this practical workshop session we will explore ways of problem solving around complex situations. The session will be practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to problem solving around systemic, organisational as well as individual inclusion issues. COURSE CATEGORY Behaviour and Relationships Visioning and Problem Solving DESCRIPTION > ‘The question is not should they be here anymore. Now it’s how can we figure > out how best to include them?’ In this practical workshop session we will explore ways of problem solving around complex situations. The session will be practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to problem solving around systemic, organisational as well as individual inclusion issues. Behaviour problems, relationship challenges and personnel dilemmas can all be worked on with these team oriented problem solving processes. We will introduce participants to a range of powerful effective approaches for them to choose from back in their own workplaces. TESTIMONIALS > A great day – going away buzzing with ideas > Excellent! > Inspirational! > Informative! LEARNING OBJECTIVES 1. Increased confidence regarding problem solving around inclusion in mainstream settings 2. Access to a wider range of practical strategies and techniques to impact on communication, realtionship, learning and behaviour issues 3. Learn new problem solving processes WHO IS IT FOR ? * Early Years and School based Practitioners * Heads and Deputies * Guidance staff * Learning Support teams * SENCOs * Primary and secondary teachers * Parents * Local Authority Support Services * Community workers and carers COURSE CONTENT The course answers the questions : * How can we work out how to include this child best? * Is there a more structured way to run this meeting? * Can we explore the emotional impact the person is having on us and still agree strategies? * How can I get unstuck from this problem? The day will cover: * Solution Circles * Solution Focused approaches * Synectics – using analogies and out of the box creativity * Circles of Adults * Using Imagination to solve problems If you liked this course you may well like: CIRCLES OF ADULTS [https://inclusive-solutions.com/training/circles-of-adults/]

Firefighting or solving the same problems week after week? Create a problem-solving culture in your business with this proven methodology.

The Creative Problem Solving course offers an engaging and intellectually stimulating pathway into the world of innovative thinking and solution-finding. This course, structured into ten comprehensive modules, is tailored to empower you with the skills needed to approach problems with creativity and efficiency. Starting with the Problem Solving Method, it lays the groundwork for a deep understanding of systematic problem-solving techniques. As you move through the stages of information gathering and problem definition, the course fosters a mindset that looks beyond conventional solutions, encouraging a fresh perspective on problem-solving. The heart of the course lies in its focus on brainstorming and generating solutions, spread across two insightful modules. These segments are designed not just to spur creative thought but also to equip you with practical tools for idea generation. The journey continues through the analytical process of sifting through potential solutions, culminating in the selection of the most viable option. The course rounds off with pragmatic steps for implementation, including planning, execution, and the crucial aspect of recording lessons learned, ensuring that each problem solved adds to a repository of experience and knowledge. Learning Outcomes * Develop a structured approach to solving problems creatively. * Enhance skills in gathering and interpreting relevant information. * Cultivate the ability to define problems clearly and accurately. * Learn innovative brainstorming techniques for solution generation. * Master the art of analyzing and selecting the most effective solutions. WHY CHOOSE THIS CREATIVE PROBLEM SOLVING COURSE? 1. Unlimited access to the course for a lifetime. 2. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. 3. Structured lesson planning in line with industry standards. 4. Immerse yourself in innovative and captivating course materials and activities. 5. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. 6. Flexibility to complete the Course at your own pace, on your own schedule. 7. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. 8. Unlock career resources for CV improvement, interview readiness, and job success. WHO IS THIS CREATIVE PROBLEM SOLVING COURSE FOR? * Professionals seeking to improve their problem-solving skills. * Team leaders and managers aiming to foster creative thinking in their teams. * Individuals interested in enhancing their analytical and decision-making abilities. * Entrepreneurs looking for innovative approaches to business challenges. * Students and lifelong learners aspiring to develop critical thinking skills. CAREER PATH * Innovation Manager - £35,000 to £60,000 * Business Analyst - £30,000 to £50,000 * Project Manager - £33,000 to £55,000 * Strategy Consultant - £40,000 to £70,000 * Product Manager - £35,000 to £60,000 * Marketing Strategist - £28,000 to £50,000 PREREQUISITES This Creative Problem Solving does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. CERTIFICATION After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. COURSE CURRICULUM Module One: The Problem Solving Method The Problem Solving Method 00:09:00 Module Two: Information Gathering Information Gathering 00:08:00 Module Three: Problem Definition Problem Definition 00:11:00 Module Four: Preparing for Brainstorming Preparing for Brainstorming 00:10:00 Module Five: Generating Solutions (I) Generating Solutions (I) 00:10:00 Module Six: Generating Solutions (II) Generating Solutions (II) 00:11:00 Module Seven: Analyzing Solutions Analyzing Solutions 00:08:00 Module Eight: Selecting a Solution Selecting a Solution 00:07:00 Module Nine: Planning Your Next Steps Planning Your Next Steps 00:07:00 Module Ten: Recording Lessons Learned Recording Lessons Learned 00:07:00