Bardsey

Leeds

Nottingham

Reading

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In order to be an effective manager, it is extremely important to have good communication skills so that you can get your instructions across clearly and in a manner which will get you the results you desire from your employees.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our 2-day Effective Communication and Influencing course aims to provide attendees with a range of skills and behaviours which will allow them to communication clearly and effectively. Course syllabus modules include explaining the communication process, the different styles of influencing, the importance of body language and tone of voice, non-verbal communication and more.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Syllabus</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module One</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Communication Process</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Identifying, what is effective communication?</li><li fr-original-style="" style="box-sizing: border-box;">Recognising the different ways in which we communicate</li><li fr-original-style="" style="box-sizing: border-box;">The barriers to effective communication</li><li fr-original-style="" style="box-sizing: border-box;">Looking at Johari&#39;s&trade; Window, to better understand how communication flows</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Two</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Effective Communication Skills</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Demonstrating a positive mental attitude</li><li fr-original-style="" style="box-sizing: border-box;">Establishing active listening</li><li fr-original-style="" style="box-sizing: border-box;">Developing your questioning skills</li><li fr-original-style="" style="box-sizing: border-box;">Using positive language</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Three</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Different Types of Influencing</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Looking at influencing versus manipulation</li><li fr-original-style="" style="box-sizing: border-box;">Developing your own preferred influencing style</li><li fr-original-style="" style="box-sizing: border-box;">Understanding the different influencing styles and their uses</li><li fr-original-style="" style="box-sizing: border-box;">adopting a flexible style for the desired outcome</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Four</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Behaviour Breeds Bahaviour (Transactional Analysis)</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Looking at the history of hidden transactions in communications</li><li fr-original-style="" style="box-sizing: border-box;">The hidden meaning in what we say and what we receive</li><li fr-original-style="" style="box-sizing: border-box;">How to recognise if what you&#39;re saying is calm, rational, logical and professional</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Five</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Body Language</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understanding the impact of body language in effective communication</li><li fr-original-style="" style="box-sizing: border-box;">Noticing how your own body language influences others positively and negatively</li><li fr-original-style="" style="box-sizing: border-box;">Analysing and practicing the techniques of successful body language</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Six</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It&#39;s All in the Voice</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Learning the importance of tone of voice in effective communication</li><li fr-original-style="" style="box-sizing: border-box;">Realising how your tone of voice influences others</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Seven</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Written Communication</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understanding the pitfalls of opening a discussion</li><li fr-original-style="" style="box-sizing: border-box;">Identifying the different types of written communication</li><li fr-original-style="" style="box-sizing: border-box;">Recognising the importance of preparation and planning</li><li fr-original-style="" style="box-sizing: border-box;">Looking at different structures and layouts of written communication</li><li fr-original-style="" style="box-sizing: border-box;">Using the correct words and phrases</li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Scheduled Courses</h3></div><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.</p></section></div>

Dickson Training Ltd

Effective Communication and Influencing

<p align="justify" style="color: rgb(125, 125, 125); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);">At times, everyone involved with a business will find themselves in a position where they are faced with difficult decisions. Being able to deal with these situations effectively and confidently is an important interpersonal skill.</p><p align="justify" style="color: rgb(125, 125, 125); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);">This is especially true for managers who will be forced to make tough decisions on a regular basis, but need to ensure that the business continues to perform both during and after the difficult decisions have been made. The manner in which they approach and implement these decisions can sometimes be the difference between success and failure.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Course Syllabus<p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The syllabus of the Dealing with Difficult Situations with Confidence course is comprised of four modules, covering the following:</p></h3><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Module One</h5><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Self Awareness</h5><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Attitude towards challenges - self-resilience</li><li fr-original-style="" style="box-sizing: border-box;">Going into a challenging scenario - how to prepare</li><li fr-original-style="" style="box-sizing: border-box;">Recognising the signs of contention</li><li fr-original-style="" style="box-sizing: border-box;">Giving feedback constructively</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Module Two</h5><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Having Difficult Conversations with Confidence</h5><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Behaviour labelling - preparing the approach</li><li fr-original-style="" style="box-sizing: border-box;">Assertiveness techniques</li><li fr-original-style="" style="box-sizing: border-box;">Dealing with a difficult issue focussing on behaviour &amp; consequences</li><li fr-original-style="" style="box-sizing: border-box;">Keeping objective and professional throughout</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Module Three</h5><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Examining Your Preferred Communication Style</h5><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Recognising the different communication styles</li><li fr-original-style="" style="box-sizing: border-box;">Analysing your preferred style - Paradigm FitIn Profiler review</li><li fr-original-style="" style="box-sizing: border-box;">Identifying the most appropriate situations for each style</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Module Four</h5><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Helpful Interpersonal Skills</h5></div><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Effective questioning techniques</li><li fr-original-style="" style="box-sizing: border-box;">Active listening</li><li fr-original-style="" style="box-sizing: border-box;">Body language</li><li fr-original-style="" style="box-sizing: border-box;">Recognising and dealing with behaviours</li><li fr-original-style="" style="box-sizing: border-box;">Displaying and creating positive attitudes</li><li fr-original-style="" style="box-sizing: border-box;">Remaining Assertive and in control</li></ul></div>

Confidence

Dealing with Difficult Situations with Confidence

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The 2-day Coaching and Mentoring for Managers course is designed for organisations that want their managers and team leaders to apply practical coaching and mentoring skills in everyday work situations in order to develop the performance of those they are responsible for, as well as improving communication within the business.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Previous attendees have included chief executives, general managers, and HR managers, right through to production line supervisors and office staff. In fact, anybody that has to work as part of a team and relies on other people&#39;s efforts will benefit from this programme.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Syllabus</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The syllabus of the Coaching and Mentoring for Managers course is comprised of four modules, covering the following:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module One</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Introduction to Coaching and Mentoring</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Exploding the myths surrounding coaching</li><li fr-original-style="" style="box-sizing: border-box;">Benefits of coaching and mentoring</li><li fr-original-style="" style="box-sizing: border-box;">The role of a coach and mentor</li><li fr-original-style="" style="box-sizing: border-box;">How to avoid everyday interference that takes your time away from coaching people to achieve results</li><li fr-original-style="" style="box-sizing: border-box;">How motivation works</li><li fr-original-style="" style="box-sizing: border-box;">The difference between mentoring, coaching, directing, supporting &amp; delegating, and learning when it is necessary to apply them</li><li fr-original-style="" style="box-sizing: border-box;">Why coaching is an action orientated partnership purely focused on measurable results</li><li fr-original-style="" style="box-sizing: border-box;">Coaching and mentoring outcomes</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Two</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Managing a Coaching Session</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The most important skills of a business coach</li><li fr-original-style="" style="box-sizing: border-box;">The key characteristics of a good coach</li><li fr-original-style="" style="box-sizing: border-box;">How to ask powerful coaching questions</li><li fr-original-style="" style="box-sizing: border-box;">Opportunity to role-play using the STAR/GROW model</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Three</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Mentoring in Action</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Mentoring suggestions</li><li fr-original-style="" style="box-sizing: border-box;">The first meeting</li><li fr-original-style="" style="box-sizing: border-box;">Between first and second meetings</li><li fr-original-style="" style="box-sizing: border-box;">The second meeting</li><li fr-original-style="" style="box-sizing: border-box;">The Experiential learning cycle</li><li fr-original-style="" style="box-sizing: border-box;">Model discussions</li><li fr-original-style="" style="box-sizing: border-box;">Frequent questions asked by Mentors</li><li fr-original-style="" style="box-sizing: border-box;">Duration of mentoring</li><li fr-original-style="" style="box-sizing: border-box;">End of relationships</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Four</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Putting Learning into Practice</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Building a bank of great coaching questions</li><li fr-original-style="" style="box-sizing: border-box;">Demonstration of what has been taught in a live coaching/mentoring meeting</li><li fr-original-style="" style="box-sizing: border-box;">Individual feedback from a professional coach</li><li fr-original-style="" style="box-sizing: border-box;">Creating SMART action plans</li><li fr-original-style="" style="box-sizing: border-box;">Getting started as a work coach/mentor</li><li fr-original-style="" style="box-sizing: border-box;">Group review and feedback on new learning</li><li fr-original-style="" style="box-sizing: border-box;">Action steps for new coaches</li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Scheduled Courses</h3></div><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.</p></section></div>

Mentoring

Management Skills

Coaching and Mentoring for Managers

<section style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">EQ is a pattern of how people&#39;s biases in their thinking leads them to think one choice or thing is better than another, as well as their clarity in differentiating within those biases to exercise clear and sound judgement. Where your thinking and responses lie within your biases spectrum, and your ability in adjusting to the situation you find yourself in, will determine responses equating to poor or strong Emotional Intelligence (EI).</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course will enhance and promote the skill set necessary for any working leader or manager, allowing our in-depth emotional intelligence knowledge to be applied into your working environment. From an employer&#39;s perspective, this award can be a significant long-term return on investment by further developing your leaders and managers.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">What Does This Course Offer?</h3><section fr-original-style="" style="box-sizing: border-box;"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our program offers an EQ-SWOT&trade; assessment and EI Model in detail, and through activity and discussion we explore how applying and possibly adjusting, you may offer an improved Emotional Intelligence.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our learning experiences are successful because the outcomes are quickly embedded and demonstrate an immediate visible impact on the day-to-day working environment. Our engaging learning inspires employees to want to personally add value to the companies they work for.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We also offer our Paradigm EQ-SWOT&trade; online assessment and report as a frame of reference within the program. This assessment should be completed before attending the program, and will be expanded upon during the program delivery.</p></section></article><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Course Content</h3><section fr-original-style="" style="box-sizing: border-box;"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The&nbsp;Emotional Intelligence for Today&rsquo;s Leadership and Management&nbsp;course covers the following topics:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What makes EI so important within the workplace</li><li fr-original-style="" style="box-sizing: border-box;">Self-Awareness and your EQ Profile</li><li fr-original-style="" style="box-sizing: border-box;">The EQ unpacked</li><li fr-original-style="" style="box-sizing: border-box;">Unconscious Bias &amp; EI</li><li fr-original-style="" style="box-sizing: border-box;">How to develop your EI quotient</li></ul></section></article><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Accreditation Activity</h3><section fr-original-style="" style="box-sizing: border-box;"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our accredited tutors deliver training that encourages delegates to confidently and practically apply all they have learnt as soon as they get back into the business. To achieve this award, delegates need to prepare and deliver a 3 minute presentation* on the highlights of their learning and immediate application avenues when back in their working environment.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">*Participants will be given 30 minutes during the program to prepare for their 3 min presentation at the end of the program.</p></section></article><a name="Coursedates" style="color: rgb(17, 86, 166); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(17, 86, 166);"></a><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Scheduled Course Dates</h3><section fr-original-style="" style="box-sizing: border-box;"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Unfortunately this course is not currently scheduled as an open course as it is primarily run as an in-house programme. For more information, please contact us.</p></section></article><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">In-House Courses</h3><section fr-original-style="" style="box-sizing: border-box;"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is our own management training course which has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This means that the course syllabus is extremely flexible and can be tailored to your specific requirements.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you would like to discuss how we can tailor this management training course for you and/or run it at your premises, please contact us.</p></section></article></article></div></section><main style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><br fr-original-style="" style="box-sizing: border-box;"></main>

Emotional Intelligence for Today’s Leadership and Management

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Any team member with Customer interaction (including internal) are the &#39;Ambassadors&#39; of the company/organisation. If they project positive professionalism - they win others&#39; confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Syllabus</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The syllabus of the Professional Customer Care course is comprised of four modules, covering the following:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module One</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What is Excellent Customer Care?</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Internal versus external customers</li><li fr-original-style="" style="box-sizing: border-box;">Why customer care is important</li><li fr-original-style="" style="box-sizing: border-box;">Meeting customer expectations</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Two</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Making a Personal Difference</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How do you measure customer care?</li><li fr-original-style="" style="box-sizing: border-box;">Making a difference</li><li fr-original-style="" style="box-sizing: border-box;">Taking ownership</li><li fr-original-style="" style="box-sizing: border-box;">Positive mental attitude</li><li fr-original-style="" style="box-sizing: border-box;">Displaying professionalism both face-to-face and over the telephone</li><li fr-original-style="" style="box-sizing: border-box;">Using positive language</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Three</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Gathering Information and Offering Solutions</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Asking the right questions</li><li fr-original-style="" style="box-sizing: border-box;">Active listening skills</li><li fr-original-style="" style="box-sizing: border-box;">Summarising and clarifying skills</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Four</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Dealing with Difficult Situations</li><li fr-original-style="" style="box-sizing: border-box;">How to give a &#39;service&#39; no</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrating empathy</li><li fr-original-style="" style="box-sizing: border-box;">Assertiveness techniques</li><li fr-original-style="" style="box-sizing: border-box;">Handling a complaint</li><li fr-original-style="" style="box-sizing: border-box;">Problem solving</li><li fr-original-style="" style="box-sizing: border-box;">Saying &#39;sorry&#39;</li><li fr-original-style="" style="box-sizing: border-box;">Making realistic promises and keeping them</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Real Play Scenarios with a Professional Actor</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">(Optional Extra)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This programme benefits significantly from our innovative training feature: Real Play.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to &#39;pause&#39; the role play to coach and control their character to improve their skill sets and practice the theory delivered.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The outcome of the scenario is the responsibility of the delegates, not the trainer and actor.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong id="isPasted" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Objectives</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By the end of the course participants will be able to</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Adopt a professional telephone manner</li><li fr-original-style="" style="box-sizing: border-box;">Communicate assertively by taking control and directing the conversation</li><li fr-original-style="" style="box-sizing: border-box;">Deliver information positively by offering options and alternatives</li><li fr-original-style="" style="box-sizing: border-box;">Develop a range of versatile behaviours to use when dealing with difficult situations by:</li><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Listening actively</li><li fr-original-style="" style="box-sizing: border-box;">Using empathy</li><li fr-original-style="" style="box-sizing: border-box;">Gathering relevant information through effective questioning</li><li fr-original-style="" style="box-sizing: border-box;">Finding solutions to concerns/problems quickly and efficiently</li><li fr-original-style="" style="box-sizing: border-box;">Speaking positively and assertively</li></ul></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);"><br fr-original-style="" style="box-sizing: border-box;"></h3><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">What Is The Benefit?</h3><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company.</p></article><a name="InHouse" style="color: rgb(17, 86, 166); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(17, 86, 166);"></a><span style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"></span><br style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">In-House Courses</h3><section fr-original-style="" style="box-sizing: border-box;"><img src="https://www.dicksontraining.com/images/group1b.png" alt="" width="402" height="269" border="0" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with?</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Far too many to count?</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation.</p><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">The Importance of Customers and Clients</h3></article></div><img src="https://www.dicksontraining.com/images/customer-service-402x255.png" alt="" width="402" height="255" border="0" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients&#39; motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of &#39;professional&#39;. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care.</p><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><section fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Customer Care Programmes from Dickson Training Ltd</h3></article></div></section></article></div><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any &#39;internal clients&#39; such as other departments where you need to rely on their support and collaboration in order to achieve your goals.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);"><br fr-original-style="" style="box-sizing: border-box;"></h3><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Scheduled Courses</h3></div><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.</p></section></section></article></div>

Customer Care

Professional Customer Care

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The main aim of this workshop is to encourage and enable delegates to present their sales messages stylishly and persuasively to expert buying audiences and improve their conversion rates. The focus is placed firmly on performance and creativity in top level presenting.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It is aimed at experienced sales professionals who are expert at selling but need to be able to present and pitch for business at high skill levels in order to land major accounts. Delegate numbers will be restricted to 4 people. Delegates should be willing and be prepared to give video-recorded presentations as part of the course.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(17, 86, 166);">Course Syllabus</h3><div style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The syllabus of the Sales Presenting course is comprised of two modules, covering the following:</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module One</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Components of Top Presenting</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Preparation and performance in presenting</li><li fr-original-style="" style="box-sizing: border-box;">Being stylish and compelling</li><li fr-original-style="" style="box-sizing: border-box;">Differentiation, risk-taking and presenting</li><li fr-original-style="" style="box-sizing: border-box;">Connecting with your audience</li><li fr-original-style="" style="box-sizing: border-box;">Achieving impact and drama</li><li fr-original-style="" style="box-sizing: border-box;">Creating a buying emotion</li><li fr-original-style="" style="box-sizing: border-box;">Getting out of a comfort zone</li><li fr-original-style="" style="box-sizing: border-box;">First delegate presentations</li></ul><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Two</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Pitching in Teams</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Getting your act together - the plan</li><li fr-original-style="" style="box-sizing: border-box;">Looking and sounding like a team</li><li fr-original-style="" style="box-sizing: border-box;">The buyer&#39;s perspective</li><li fr-original-style="" style="box-sizing: border-box;">Getting your moves right - choreography</li><li fr-original-style="" style="box-sizing: border-box;">Dealing successfully with questions</li><li fr-original-style="" style="box-sizing: border-box;">Rehearsing to succeed</li><li fr-original-style="" style="box-sizing: border-box;">Second delegate presentations</li></ul></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Dragon&#39;s Den Exercise</h3><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The delegation is split into two groups, each with a specific product or service to win the Dragons&#39; investment.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">They have to also present to the Dragon&#39;s Den their business case for feedback and negotiate with the Dragons to gain either an "I&#39;m in" or an "I&#39;m out" reply.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A full debrief is then conducted covering:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Planning</li><li fr-original-style="" style="box-sizing: border-box;">Commercial consequences</li><li fr-original-style="" style="box-sizing: border-box;">Putting forward a business case</li><li fr-original-style="" style="box-sizing: border-box;">Critical thinking</li><li fr-original-style="" style="box-sizing: border-box;">Negotiating</li><li fr-original-style="" style="box-sizing: border-box;">Selling skills</li><li fr-original-style="" style="box-sizing: border-box;">Presentation skills</li><li fr-original-style="" style="box-sizing: border-box;">Profile building</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Scheduled Courses</h3></div><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information please contact us.</p></section>

Sales Presenting

CONSULTATIVE SELLING Training Programme Framework

<div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p style="color: rgb(60, 60, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(60, 60, 62);">An accredited qualification to prepare supervisors and team leaders for a future management role.</p></blockquote></div><div style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This programme gives Team Leaders &amp; Managers the skills, disciplines and confidence to manage their team effectively and add a great deal more value to the organisation - where they have to apply their learning in order to achieve the highly coveted ILM qualification.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In order for a business to obtain maximum results, it is important that employees are motivated and supported in their job roles. It is the responsibility of the team leader or supervisor to lead their team effectively and present feedback to management. This 3-day programme will guarantee to boost your performance as a team leader and help you make the transition from working in a team to leading a team.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We use a combination of theory and practical to help you develop yourself, and a toolkit of resources to use in the workplace. This is an internationally accredited course which not only carries kudos but it ensures you apply the learning back into the workplace for an immediate impact.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">All of our ILM Programmes are provided in partnership with&nbsp;<a href="https://www.thebcfgroup.co.uk/management-training/ilm-level-2-award-in-leadership-and-team-skills.php" style="color: rgb(17, 86, 166); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(17, 86, 166);">BCF Group Limited</a>, which is the ILM Approved Centre we deliver under.</p></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Syllabus</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The syllabus of the ILM Level 2 Award in Leadership and Team Skills course is split into three main modules, covering the following:</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module One</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Developing Yourself as a Team Leader</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Learning the various roles, functions and responsibilities of a team leader - depending on workplace</li><li fr-original-style="" style="box-sizing: border-box;">Recognising limits of authority and accountability, and how these are defined</li><li fr-original-style="" style="box-sizing: border-box;">Developing personal skills and abilities for effective team leading</li><li fr-original-style="" style="box-sizing: border-box;">Using reflective learning skills to improve performance</li><li fr-original-style="" style="box-sizing: border-box;">Identifying areas of strength and possible improvement</li><li fr-original-style="" style="box-sizing: border-box;">Finding ways of obtaining feedback from others</li><li fr-original-style="" style="box-sizing: border-box;">Receiving and responding positively to feedback</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Two</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Workplace Communications</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Learning stages in the communication process</li><li fr-original-style="" style="box-sizing: border-box;">Consideration of the recipient&#39;s needs</li><li fr-original-style="" style="box-sizing: border-box;">Spotting barriers to communication and how to overcome them</li><li fr-original-style="" style="box-sizing: border-box;">Establishing a range of direct communication methods relevant to the team</li><li fr-original-style="" style="box-sizing: border-box;">Collating a range of direct communication methods relevant to people outside own area of responsibility. This includes written, telephone, e-mail and face-to-face</li><li fr-original-style="" style="box-sizing: border-box;">Recognising the aspects of face-to-face communication, including appearance, impact, body language</li><li fr-original-style="" style="box-sizing: border-box;">Realising the importance of succinct and accurate records of one-to-one oral communication</li><li fr-original-style="" style="box-sizing: border-box;">Reasons for maintaining records of one-to-one communication (e.g. potential disciplinary or legal issues)</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Three</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Managing Yourself</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Setting SMART objectives and using them to prioritise own actions</li><li fr-original-style="" style="box-sizing: border-box;">Learning simple time management techniques</li><li fr-original-style="" style="box-sizing: border-box;">Developing an awareness of own skills and abilities</li><li fr-original-style="" style="box-sizing: border-box;">Giving yourself personal objectives in relation to team objectives</li><li fr-original-style="" style="box-sizing: border-box;">Developing flexibility and responding to daily changing circumstances</li><li fr-original-style="" style="box-sizing: border-box;">Diagnosing the causes and impacts of stress at work</li><li fr-original-style="" style="box-sizing: border-box;">Identifying symptoms of stress in yourself</li><li fr-original-style="" style="box-sizing: border-box;">Knowing the implications of stress for workplace and non-work activities/relationships</li><li fr-original-style="" style="box-sizing: border-box;">Developing simple stress management techniques</li><li fr-original-style="" style="box-sizing: border-box;">Available sources of support</li><li fr-original-style="" style="box-sizing: border-box;">Action planning and review techniques</li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><section fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Accreditation</h2><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">As with all ILM accredited programmes, participants will need to complete the post-programme activity in order to achieve their full ILM Level 2 Award in Team Leading. This element is designed to show to ILM that you are able to apply what you have learned in the workplace.</p><br fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Who Is It For?</h2><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This programme is ideal for practising or aspiring team leaders, in any industry sector, who is looking to gain a solid foundation or develop their existing skills as a team leader.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This internationally recognised course will give you a solid understanding of what is needed to be a successful team leader, how to delegate, motivate and how to implement these skills in to your work place.</p><br fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">What Will I Learn?</h2><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">At the end of the course, successful candidates will:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Have a good understanding of the team leader role</li><li fr-original-style="" style="box-sizing: border-box;">Apply a range of effective communication skills to overcome barriers</li><li fr-original-style="" style="box-sizing: border-box;">Know how to motivate, build confidence and gain the best from their teams</li><li fr-original-style="" style="box-sizing: border-box;">Identify, build and encourage effective team behaviours</li><li fr-original-style="" style="box-sizing: border-box;">Apply practical skills and knowledge to be transferred to the workplace</li><li fr-original-style="" style="box-sizing: border-box;">Gain an internationally recognised qualification</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">What Is Required?</h2><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There are no formal entry requirements, but participants will normally be either practising or aspiring team leaders, with the opportunity to meet the assessment demands and have a background that will enable them to benefit from the programme.</p></section></article><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><h2 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Scheduled Courses</h2><section fr-original-style="" style="box-sizing: border-box;"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information about running this course in-house at your premises, please contact us for more information.</p></section></article></div><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><br fr-original-style="" style="box-sizing: border-box;"></section></div>

ILM Level 2 Award in Leadership and Team Skills

<section style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Most organisations and businesses are trying to navigate the best way back to a functional working framework. But two things need to happen -</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">1. The working practices need to be efficient, sustainable and compatible for meeting the demands and needs of the organisation; it&rsquo;s clients, it&rsquo;s workforce and it&rsquo;s Leaders</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">2. The culture needs to be welcoming, authentic and supportive otherwise there will be disenfranchisement and potentially a churn of staff and loss of talent</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What has been proven to be a very successful approach to mitigate the dangers of demotivated team members and poor efficiency levels is a bespoke &lsquo;Ushering the Team Back to the Workplace&rsquo; workshop.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Programme Outline</h3></div><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><img src="https://www.dicksontraining.com/images/team-hands-lightbulb-concept.png" alt="Hands forming a lightbulb shape signifying teamwork and idea generation" width="332" height="187" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Below is a template of an actual Programme that has been delivered very successfully for clients such as the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">NHS; Claranet; Jotun Paints &amp; Workspace</strong>.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This, however, can be modified to suit any group or size.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It will be designed to reflect the Organisation&rsquo;s preferred Hybrid working framework and communication systems.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The options of having the innovative Real Play technique to help handle delicate conversations is especially effective.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The biggest gain is to reconnect the relationships via the activities and exercises, which would be selected carefully.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Key commitments and buy-in is always the priority outcomes - which this programme will help deliver in just 1 day.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The objectives include:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Making the transition back to working as a collaborative team</li><li fr-original-style="" style="box-sizing: border-box;">Enhancing the Leadership skills of the team</li><li fr-original-style="" style="box-sizing: border-box;">Reviewing/establishing the Hybrid working protocols</li><li fr-original-style="" style="box-sizing: border-box;">Galvanising the Team spirit</li><li fr-original-style="" style="box-sizing: border-box;">Maintain inclusivity among full-time; part-time and Region based team members</li><li fr-original-style="" style="box-sizing: border-box;">Energising and motivational</li><li fr-original-style="" style="box-sizing: border-box;">Fun!</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Exercise &ndash; Round the Bend</h5><img src="https://www.dicksontraining.com/images/round-the-bend.png" alt="Group meeting concept" width="332" height="232" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The team are to follow the instructions delivered as they walk (and jump) through the route &ndash; always keeping a safe distance apart.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The instructions become more complicated as they progress.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Debriefing points:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Dealing with Change</li><li fr-original-style="" style="box-sizing: border-box;">Attention to Detail</li><li fr-original-style="" style="box-sizing: border-box;">Adapting approach</li><li fr-original-style="" style="box-sizing: border-box;">Optimising results</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Exercise - Number Crunch</h5><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">(3 x Cohorts of 12/13)</p><img src="https://www.dicksontraining.com/images/number-crunch-cartoon.png" alt="Number crunch cartoon image" width="332" height="232" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The team must be effectively led and motivated to work as one unified group to reach their objective of visiting each numbered location within a very tight deadline.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Debriefing points:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Support and co-ordination</li><li fr-original-style="" style="box-sizing: border-box;">Strategy and planning</li><li fr-original-style="" style="box-sizing: border-box;">Adapting approach</li><li fr-original-style="" style="box-sizing: border-box;">Optimising results</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Tutorial &ndash; Team Dynamics</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Tuckman model</li><li fr-original-style="" style="box-sizing: border-box;">Phases of Development towards Maturity</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Exercise - Juggling</h5><img src="https://www.dicksontraining.com/images/juggling-two.png" alt="A woman juggling Earth globes" width="332" height="232" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">(3 x Cohorts of 12/13)</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The group(s) will be invited to optimise the number of &lsquo;clients&rsquo; (juggling balls) they can manage at one time. This involves devising a sequence between the group to achieve maximum results without making any mistakes. We introduce different balls which represent different degrees of complexity, challenging the group&rsquo;s preparation and approach to a variety &lsquo;customers&rsquo; needs.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Debriefing points:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Ensuring effective communication</li><li fr-original-style="" style="box-sizing: border-box;">Clarifying the approach for dealing with the unexpected</li><li fr-original-style="" style="box-sizing: border-box;">Setting expectations and reviewing delivery</li><li fr-original-style="" style="box-sizing: border-box;">Treating every colleague with care and respect</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Tutorial - Email Etiquette</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The primary standards &ndash; best practices</li><li fr-original-style="" style="box-sizing: border-box;">ABSURD model</li><li fr-original-style="" style="box-sizing: border-box;">Preparation and planning</li><li fr-original-style="" style="box-sizing: border-box;">Top Tips</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">World Cafe</h5><img src="https://www.dicksontraining.com/images/world-cafe.png" alt="World cafe drawing" width="332" height="232" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The team are split into 5-6 sub-groups &ndash; each with a specific review focus:-</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What recommendations do you have to engage the team back into the Workplace?</li><li fr-original-style="" style="box-sizing: border-box;">How do we ensure the framework is efficient?</li><li fr-original-style="" style="box-sizing: border-box;">What are the best ways to optimise team working strategically when most/all team members are in the office?</li><li fr-original-style="" style="box-sizing: border-box;">What potential barriers are there?</li><li fr-original-style="" style="box-sizing: border-box;">How do we accommodate for the Regional team members?</li><li fr-original-style="" style="box-sizing: border-box;">What are the benefits to bringing the team back to the workplace?</li></ul><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Each session has 2 &ndash; 3 rounds with each table&rsquo;s &lsquo;host&rsquo; sharing feedback for applying to the Team Action Plan &ndash; or Charter.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Debriefing points:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Each Syndicate&rsquo;s recommendations and capture the key actions they generate</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">&#39;Real Play&#39;</h5><img src="https://www.dicksontraining.com/images/real-play-two.png" alt="A Real Play session" width="332" height="170" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We offer an innovative solution to bring real Leadership/team scenarios to life. We use actors who improvise scenarios which have been specified by the group.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The group is split the group into 2 sub-groups, one with the Actor, the other with the Trainer.</li><li fr-original-style="" style="box-sizing: border-box;">Each group has a brief and has to instruct their Trainer/Actor on how to approach the scenario supplied.</li><li fr-original-style="" style="box-sizing: border-box;">The Actor and Trainer perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction.</li><li fr-original-style="" style="box-sizing: border-box;">The outcome is the responsibility of the team(s) &ndash;&nbsp;<u fr-original-style="" style="box-sizing: border-box;">not</u>&nbsp;the performers</li></ul><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Assign 24 x &lsquo;Directors&rsquo; (4 for each Player &ndash; Phil &amp; Julia &ndash; for each Real Play.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Potential Real Play Scenarios:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Engaging with a team member as to how the new working plans will be applied.</li><li fr-original-style="" style="box-sizing: border-box;">Overcoming concerns to the new working practices/framework</li><li fr-original-style="" style="box-sizing: border-box;">Addressing issues where a team member feels excluded from the teamworking practices/culture</li></ul><br fr-original-style="" style="box-sizing: border-box;"><img src="https://www.dicksontraining.com/images/the-debrief.png" alt="The debrief" width="332" height="200" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Debrief the Programme</strong></p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Individual Action Plans</strong></p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Team Priorities for application into the workplace</strong></p></section></section><main style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"></div><section fr-original-style="" style="box-sizing: border-box;"><article fr-original-style="" style="box-sizing: border-box;"></article></section></main>

Ushering The Team Back To The Workplace

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Negotiation is an everyday challenge for some whether it be in the office, field or at home. Have you ever walked away from a situation thinking "if I&#39;d only put my thoughts, side, opinion or words across better"?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This 2-day course is perfect for managers, supervisors and sales people. It will focus on negotiation skills and the techniques that go with it. In this energy-charged provision you&#39;ll learn and practice negotiation, assertiveness and influencing techniques.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Syllabus</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module One</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">An Introduction to Negotiation</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Assessment of your current sales and negotiation strengths and improvement areas</li><li fr-original-style="" style="box-sizing: border-box;">What is negotiation?</li><li fr-original-style="" style="box-sizing: border-box;">Identifying objectives and all factors affecting negotiation</li><li fr-original-style="" style="box-sizing: border-box;">The negotiation model - the four stages</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Two</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Preparation Stage</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The significance of preparation and why we need to prepare</li><li fr-original-style="" style="box-sizing: border-box;">What do you need to prepare?</li><li fr-original-style="" style="box-sizing: border-box;">Preparing a set of objectives: yours and theirs</li><li fr-original-style="" style="box-sizing: border-box;">Understanding constants and variables</li><li fr-original-style="" style="box-sizing: border-box;">Researching the other party</li><li fr-original-style="" style="box-sizing: border-box;">Creating a "win-win" situation</li><li fr-original-style="" style="box-sizing: border-box;">Preparing yourself for possible set-backs and objections</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Three</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Discussion Stage</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The importance of rapport building</li><li fr-original-style="" style="box-sizing: border-box;">Opening the negotiation</li><li fr-original-style="" style="box-sizing: border-box;">The power of effective questioning techniques</li><li fr-original-style="" style="box-sizing: border-box;">Improving your listening skills</li><li fr-original-style="" style="box-sizing: border-box;">Controlling emotions</li><li fr-original-style="" style="box-sizing: border-box;">Spotting the signs - non-verbal communication and voice clues</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Four</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Proposing Stage</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Stating your opening position</li><li fr-original-style="" style="box-sizing: border-box;">Responding to offers</li><li fr-original-style="" style="box-sizing: border-box;">How to deal effectively with adjournments</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Five</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Bargaining and Closing Stage</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Making concessions - the techniques</li><li fr-original-style="" style="box-sizing: border-box;">Adopting key bargaining skills</li><li fr-original-style="" style="box-sizing: border-box;">Dealing with objections and underhand tactics</li><li fr-original-style="" style="box-sizing: border-box;">Closing techniques</li><li fr-original-style="" style="box-sizing: border-box;">Confirming the agreement</li><li fr-original-style="" style="box-sizing: border-box;">Creating long term, lasting commitment</li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Scheduled Courses</h3></div><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.</p></section></div>

Effective Negotiation Skills Course

Elevate your auditing expertise and lead the way in quality management with our ISO 9001:2015 Lead Auditor course, certified by CQI and IRCA. This comprehensive program is designed for professionals seeking to conduct first, second, and third-party audits of Quality Management Systems (QMS) against the ISO 9001:2015 standard.
Our course provides in-depth training on the principles and practices of auditing, equipping you with the knowledge and skills to effectively lead audit teams and assess the conformance and effectiveness of QMS in organizations. You will learn how to plan, conduct, report, and follow up on audits in compliance with ISO 19011 guidelines and ISO/IEC 17021 standards.
Key Features of the Course:
Certified Expertise: Achieve a globally recognized certification from CQI and IRCA, enhancing your professional credibility and career prospects.
Experienced Instructors: Learn from industry experts with extensive experience in quality management and auditing, who provide real-world insights and practical guidance.
Interactive Learning: Engage in hands-on exercises, case studies, and role-play scenarios that simulate real auditing situations, ensuring that you can apply what you learn directly to your work.
Comprehensive Curriculum: Cover all aspects of the ISO 9001:2015 standard, audit principles, and techniques, as well as risk-based thinking and the process approach.
Career Advancement: This course is ideal for those aspiring to become lead auditors, quality managers, or consultants, offering a pathway to new opportunities and enhanced professional status.
Upon successful completion of the course and examination, you will be awarded the prestigious CQI and IRCA certification, recognized globally as a mark of excellence in auditing. This certification will enable you to conduct audits for certification bodies and help organizations achieve compliance and continual improvement.
Enroll in our ISO 9001:2015 Lead Auditor course today and take the next step in your journey to becoming a leader in quality management.

QUALITY ACADEMY

Quality Management System

ISO 9001

Quality Management

Quality Assurance

Quality Auditor

Become a certified ISO 9001:2015 Lead Auditor with our CQI and IRCA accredited course. Gain the skills to lead quality management audits and enhance your career. Enroll now!

ISO 9001:2015 Lead Auditor (CQI and IRCA Certified)

General Admission

Bournemouth

London Waterloo Academy

Dental Nurse

Dental Assistant

VIRTUAL DENTAL NURSING DIPLOMA

Registration Fee

Tuition Fee

Exam Fee

One Day Introduction Course

Southend on Sea

Rotherham

Manchester

Slough

Portsmouth

Bingley

Paisley

Birmingham

Luton

Northampton

Bedford

Liverpool 

Swansea

BASIC to ADVANCED COURSE PACKAGE

Complete 3 courses over 2 full days and receive three qualifications:

Introduction to Phlebotomy Certificate (Nationally Recognised Level 3, Ireland Level 5)
Days 1 and 2: 9.30am – 5.00pm

Advanced Phlebotomy Certificate (Nationally Recognised Level 4, Ireland Level 6)
Day 1: 5.30pm - 8.30pm

Geopace Certificate of Competency (Nationally Recognised Accredited, CPD Practical Skills)
Day 2: 5.30pm - 8.30pm

Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.






Key Facts & Summary:


COURSE 1: INTRODUCTION TO PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Three (Ireland Level Five)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (21 CPD Points)

PART 1 (DAY 1) - 9.30am to 5.00pm
PART 2 (DAY 2) - 9.30am to 5.00pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

A TWO DAY venepuncture course at Level 3. Trains up to the point of live blood draws.

On completion awards a Nationally Recognised and Accredited Certificate in Phlebotomy.

DAY ONE (PART 1) - THEORY
Attend the course location of your choice – starts at 9.30am and finishes approx. 5.00pm

DAY TWO (PART 2) - CLASSROOM
Your classroom tutor will recap on the theory element (above) after which you will begin your practical sessions learning and developing the skills required up to the point of Live Blood Draws.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 2: ADVANCED PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Four (Ireland Level 6)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (14 CPD Points)

PART 1 - THEORY
Complete your theory training online in the comfort of your own home or at work.

PART 2 - CLASSROOM
Follow on from your Day One Theory training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.

On completion awards a Nationally Recognised and Accredited Certificate in Advanced Phlebotomy.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 3: ROUTE TO COMPETENCY MASTERCLASS
CPD ACCREDITED - The CPD Certification Service

CLASSROOM
Follow on from your Day Two practical training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

GEOPACE LIVE BLOOD SESSIONS enabling you to draw human blood under 1-to-1 supervision of your tutor. You will follow a Competency Checklist, signed off by your tutor on completion.

On completion awards a Geopace Certificate of Competency - Nationally Recognised and Accredited Route to Competency - Live Blood Draws Certificate

DOWNLOAD A COURSE ITINERARY HERE




How do I attend?

EITHER -
CLASSROOM OPTION - Attend one of our scheduled classroom locations, completing your Introduction to Phlebotomy Course over 2 days. You will also complete your Advanced Training at the end of the first day and your Competency Training at the end of the second day.

Our Introduction to Phlebotomy and Advanced Phlebotomy Training Kits are supplied at no charge when booking our virtual classroom training option.
If you would like to add one or both of these kits to your classroom training option then these are available to add at time of booking. Our comprehensive training kits each mirror the same equipment and supplies used in the classroom and both include detailed video tutorials, allowing you to continue to practice and "hone" your skills after you have completed your practical training.

OR -

VIRTUAL CLASSROOM OPTION- Complete your theory training online at home or work, then join us for a one day Zoom session to complete your Introduction to Phlebotomy virtual classroom training, followed by your Advanced Training in the evening of the same day. You have the option to add a classroom-based competency session, awarding a CPD Accredited Geopace Certificate of Competency, at time of booking.

Our Virtual Classroom option includes two very comprehensive training kits - one for your introductory course and one for your advanced course. Kits are included at no charge (normally £79.95 each) and are yours to keep and to continue to practice with after you have finished your courses. The equipment and supplies included in your kits are the same as those used if you choose the classroom option.

How do I book?

Choose whether you would like to attend in a classroom or if you would like to complete your training by virtual classroom.
Click on the Classroom - Booking Options or Virtual Classroom - Booking Options buttons below to see all upcoming dates and locations.

Please note - Competency Training
Our Route to Competency Masterclass - Live Blood Sessions can only be completed in a classroom environment. This is included when you book a classroom option. When booking the virtual classroom option you can choose to add this at time of booking. You will receive a voucher code to enable you to book onto any upcoming dates or locations. For most of our two day course we run our competency training at the end of the second day and therefore you should be able to complete your full training programme with us over two days.

If you are completing your training by virtual classroom please see our list of competency training locations here.

If you would like to "mix and match" your training dates and/or locations then please call our admin team on 01525 713377 who will be more than happy to put a training package together for you on dates and / or locations that suit you.

All courses are accredited and are Skills for Health & WHO compliant.

Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

THIS COURSE PACKAGE INCLUDES:
1: INTRODUCTION TO PHLEBOTOMY COURSE (GPT003) - Level 3 (Ireland Level 5)
2: ADVANCED PHLEBOTOMY COURSE (GPT005) - Level 4 (Ireland Level 6)
3: GEOPACE COMPETENCY CERTIFICATE - CPD Certified (optional with Virtual Classroom)

Learn how to take blood ... train as a Phlebotomist

FAST-TRACK YOUR PHLEBOTOMY TRAINING

WITH OUR

COMPLETE TRAINING PACKAGE

20% off -  Multi-Course Discount

    Cover all stages from beginner through to Level 4

    Available as Classroom or Virtual Classroom

    Complete your beginner to advanced training in 2 days

    Awards 2 accredited qualifications - Introduction to Phlebotomy and Advanced Phlebotomy qualifications

    Both courses are dually accredited (OCN & CPD)

    Geopace Certificate of Competency included with classroom attendance or available as an option when booking virtual classroom

    Covers all steps up to live blood draw

    Learn advanced skills and techniques

    Virtual Classroom options include comprehensive Practise@Home Training Kits (yours to keep)

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Phlebotomy Training - Beginner to Advanced PACKAGE

<div style="color: rgb(36, 39, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(36, 39, 41);">The theory assessment provides delegates with the essential knowledge to select, monitor, manage and plan the correct use of Harnesses and lanyards for use in a MEWP.</div><div style="color: rgb(36, 39, 41); box-sizing: border-box;" fr-original-style=" color: rgb(36, 39, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(36, 39, 41); box-sizing: border-box;" fr-original-style=" color: rgb(36, 39, 41);">Delegates successfully completing the e-learning will:<br fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Have an awareness of how to correctly identify and select the appropriate form of personal<br fr-original-style="" style="box-sizing: border-box;">protection against falls from MEWPs.</li><li fr-original-style="" style="box-sizing: border-box;">Have a theoretical awareness only of how to check, use, maintain and store a harness and<br fr-original-style="" style="box-sizing: border-box;">lanyard with manufacturer&rsquo;s instructions.</li><li fr-original-style="" style="box-sizing: border-box;">Have a theoretical awareness of how harnesses and lanyards should be fitted and adjusted.</li></ul></div>

Kingfisher Access

The theory assessment provides delegates with the essential knowledge to select, monitor, manage and plan the correct use of Harnesses and lanyards for use in a MEWP.

Delegates successfully completing the e-learning will:
Have an awareness of how to correctly identify and select the appropriate form of personal
protection against falls from MEWPs.
Have a theoretical awareness only of how to check, use, maintain and store a harness and
lanyard with manufacturer’s instructions.
Have a theoretical awareness of how harnesses and lanyards should be fitted and adjusted.

IPAF - Harness Awareness 

ONLINE STUDY + ONE DAY ZOOM SESSION
NO CLASSROOM ATTENDANCE REQUIRED


Awarding Body: Dual Accreditation - Open College Network (OCN Credit4Learning) & The CPD Certification Service (21 CPD Points)
 
Award Level: UK - Level Three (Advanced) + 21 CPD Points
Ireland Level Five (Advanced) + 21 CPD Points
 
Minimum Age: 18 (16 with parental consent)
 
Entry requirements: None. English Level 2 desirable
 
Training Locations: Study online + virtual classroom.
 
Practical Training: Includes FREE Practise@Home Phlebotomy Training Kit worth £79.99
This comprehensive 76 piece practical training kit includes mini-arm trainer, sharps container and all medical grade supplies needed as well as a step-by-step 30 minute training video.



PART 1 (THEORY) - STUDY AT HOME ONLINE :
Complete your theory training online in the comfort of your own home or at work. Stop/start when it suits you and complete the online modules at your own pace. Can be completed on multiple devices such as laptop, smart-phone, desktop computer, kindle, tablet etc.
 
PART 2 (PRACTICAL SESSIONS) - JOIN US FOR A COMPREHENSIVE ONE DAY ZOOM SESSION:
Full instructions will be provided. We will send you a completely free Practise@Home Phlebotomy Training Kit, including a mini-arm trainer, for you to keep. You will follow your tutor's on-screen instructions during your Zoom virtual classroom sessions as you learn and develop your phlebotomy skills. The procedures and practices taught online are exactly the same as you would learn in the classroom. At any time before or after your course you can watch our 30 minute step-by-step video to refresh your knowledge and continue to use your training kit to practice your skills.
 
(THIS COURSE AWARDS THE SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR CLASSROOM AND HYBRID COURSE VERSIONS)


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


COURSE ITINERARY

 
A dually-accredited hybrid modular venepuncture course awarding an
OCN Accredited Level Three Certificate (3 credits) & 21 CPD Points


Nationally Recognised Qualification


Part 1 - online (eLearning) Part 2 - Virtual Classroom (1 Day Zoom)


PRE-COURSE
Home study pack - download and complete before the virtual classroom sessions

PART 1 - ONLINE
M01: Course Overview
M02: History, Definitions and Roles
M03: Work-flow cycles
M04: Professionalism
M05: Health & Safety
M06: Blood Collection Systems
M07: Anatomy & Physiology
M08: Blood Composition
M09: Using the equipment
M10: Performing the venepuncture - see Classroom Part 2
M11: Lab Tests and Bottle Types
M12: Analytical Errors
M13: Informal Quiz – answers
M14: Award – accredited certificates, value, application and overview. Job Opportunities.


PART 2 - VIRTUAL CLASSROOM (ONE DAY ZOOM SESSION)
M01: Introduction: Welcome, Introductions and Overview.
M10: Performing the venepuncture (theory overview)
P01: Practical Session 1 – Equipment familiarisation - "Tools of the Trade"
P02A: Practical Session 2A – Unpacking your training kit
P02B: Practical Session 2B - A look at the mini-arm trainer and associated equipment
P03: Practical Session 3 – Using the tourniquet and identifying a vein
P04: Practical Session 4 – Handling and assembling the equipment. Familiarisation and procedures including initial skill-set development
P05: Practical Session 5 - Further skill-set development and consolidation. Discussing needle types including winged infusion sets (butterfly needles)
P06A: Practical Session 6A – Performing the venepuncture on the mini-arm trainer. Palpating the vein, performing the venepuncture. Sample handling and labelling.
P06B: Practical Session 6B – Consolidating pre- and post-venepuncture procedures.
 
Additional support material can be downloaded as you progress through the course online.





ZOOM SESSION

VIRTUAL CLASSROOM (ZOOM) SESSIONS 
Our Virtual Classroom training course consists of online study (Part 1 - theory) and Virtual Classroom Zoom sessions (Part 2 - practical skill-set development)
You must complete your Part 1 online study before joining us for your Zoom session(s).
Once you have enrolled on this course you will be sent a free Practise@Home Training Kit, This is yours to keep and can be reused any many time as you wish after you have completed the course.
Your Booking Confirmation will include your Zoom log-in details.



Learn how to take blood ... train as a Phlebotomist

    Nationally Recognised Qualification

    No previous experience or qualifications needed

    OCN Accredited - Level 3 (advanced)

    CPD Accredited (The CPD Certification Service)

    Covers all steps up to live blood draw

    Practise on artificial arm and fake blood!

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Introduction to Phlebotomy Course (GPT003VC) - 1 DAY Virtual Classroom

Glasgow

Belfast

<div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">This qualification is aimed at learners who wish to work in an unsupervised capacity; planning, instructing and evaluating a safe and effective Pilates session.</span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(235, 92, 35);">Qualification Structure:</strong></span></p><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Unit 1: Providing a positive customer experience in the exercise environment</span><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Unit 2: Lifestyle Management and Health Awareness</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Unit 3: Applied Anatomy and Physiology</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Unit 4: Principles of Planning and Delivering Group Exercise</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Unit 5: Principles and Fundamentals of Pilates</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Unit 6: Plan and deliver a Pilates Session</span></p><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);"><br fr-original-style="" style="box-sizing: border-box;"></strong></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(235, 92, 35);">Entry Requirements:</strong></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Learners need to be 16 or above to complete this qualification. YMCA Awards recommend learners&nbsp;</span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"></span><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">have a basic understanding of anatomy and physiology.</span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);">Assessments:</strong></span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learner Assessment Record</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Assessment Workbook</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Multiple Choice Theory paper (external)</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Practical examination</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Portfolio of evidence</span></p></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></div>

This qualification is aimed at learners who wish to work in an unsupervised capacity; planning, instructing and evaluating a safe and effective Pilates session.

Qualification Structure:
Unit 1: Providing a positive customer experience in the exercise environment
Unit 2: Lifestyle Management and Health Awareness
Unit 3: Applied Anatomy and Physiology
Unit 4: Principles of Planning and Delivering Group Exercise
Unit 5: Principles and Fundamentals of Pilates
Unit 6: Plan and deliver a Pilates Session
Entry Requirements:Learners need to be 16 or above to complete this qualification. YMCA Awards recommend learners have a basic understanding of anatomy and physiology.
Assessments:
Learner Assessment Record
Assessment Workbook
Multiple Choice Theory paper (external)
Practical examination
Portfolio of evidence

Platinum Training Institute

Pilates

This qualification is aimed at learners who wish to work in an unsupervised capacity; planning, instructing and evaluating a safe and effective Pilates session.

YMCA Level 3 Diploma in Teaching Pilates

<p style="color: rgb(28, 28, 28); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(28, 28, 28);">This course, worth 30 hours of verifiable CPD, will demonstrate your ability to grade and reflect upon your impression technique and demonstrate competence to take impressions unsupervised under prescription.</p><p style="color: rgb(28, 28, 28); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(28, 28, 28);"><img src="https://cavitytraining.co.uk/app/uploads/2023/11/cpdmember.png" alt="CPD member" width="162" height="149" srcset="https://cavitytraining.co.uk/app/uploads/2023/11/cpdmember.png 397w, https://cavitytraining.co.uk/app/uploads/2023/11/cpdmember-300x276.png 300w, https://cavitytraining.co.uk/app/uploads/2023/11/cpdmember-320x294.png 320w" sizes="(max-width: 162px) 100vw, 162px" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learn about the Cavity Training Impression Taking Course</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course is suited to nurses who aspire to treat patients directly and to take impressions or scan for impressions under the prescription of a registered dentist or clinical dental technician.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">To enrol, you must be GDC-registered, work in surgery and hold indemnity insurance. (extended duties) You will need a GDC registered dental professional able and willing to supervise you.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You also need to complete an Anaphylaxis Awareness course &ndash; we offer a free CPD course for this.</p><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Frequently Asked Questions</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How long is the course?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course duration is 2 to 6 months.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">When are the classes held?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You will attend a live webinar class for two Saturday mornings.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Is there an exam at the end?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There is no exam at the end, you need to successfully complete 24 assessments with your practice mentor and a complete a 500 word dissertation.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What qualifications do I need to start the course?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Preferable English and Maths level 4 and above, you must also be GDC registered.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What opportunities for progression is there?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This qualification allows candidates to further progress onto various post registration qualifications or career opportunities, such as:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The Certificates in Orthodontic Nursing</li><li fr-original-style="" style="box-sizing: border-box;">Extending a career in prosthetics.</li><li fr-original-style="" style="box-sizing: border-box;">Training as a Lab Technician</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><article style="color: rgb(28, 28, 28); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(28, 28, 28);"><article style="color: rgb(28, 28, 28); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(28, 28, 28);"><h3 style="color: var(--color-heading-text); box-sizing: border-box;" fr-original-style=" color: var(--color-heading-text);">Course Dates</h3><ul style="color: var(--color-body-text); box-sizing: border-box;" fr-original-style=" color: var(--color-body-text);"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">13th - 27th April 2024</strong><br fr-original-style="" style="box-sizing: border-box;">9:30am - 1:30pm</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">11th - 25th May 2024</strong><br fr-original-style="" style="box-sizing: border-box;">9:30am - 1:30pm</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">8th - 22nd June 2024</strong><br fr-original-style="" style="box-sizing: border-box;">9:30am - 1:30pm</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">13th - 27th July 2024</strong><br fr-original-style="" style="box-sizing: border-box;">9:30am - 1:30pm</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">3rd - 17th August 2024</strong><br fr-original-style="" style="box-sizing: border-box;">9:30am - 1:30pm</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">7th - 21st September 2024</strong><br fr-original-style="" style="box-sizing: border-box;">9:30am - 1:30pm</li></ul></article><article style="color: rgb(28, 28, 28); box-sizing: border-box;" fr-original-style=" color: rgb(28, 28, 28);"><h3 style="color: var(--color-heading-text); box-sizing: border-box;" fr-original-style=" color: var(--color-heading-text);">Costs</h3><p style="color: var(--color-body-text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: var(--color-body-text);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&pound;180.00 per person (inc. VAT)</strong></p><p style="color: var(--color-body-text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: var(--color-body-text);">Please choose from one of the course dates above. Each course is 2 days. The dates above indicate the 2 days of the course.</p></article></article><article style="color: rgb(28, 28, 28); box-sizing: border-box;" fr-original-style=" color: rgb(28, 28, 28);"><br fr-original-style="" style="box-sizing: border-box;"></article>

Cavity Dental Training

Advanced Certificate in Impression Taking including Intra Oral Scanning

<div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);">Aims:&nbsp;</strong>To develop the exercise professional&rsquo;s understanding of mental health conditions and the benefits of activity and positive lifestyle behaviours.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);">Outcome:</strong>&nbsp;You will be able to plan, deliver, and evaluate activity sessions in the community and/or clinical settings with clients with a range of mental health conditions.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(235, 92, 35);">Qualification Structure:</strong></span></p><ol start="1" type="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learners will cover:</span><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Key mental health conditions</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The relationships between mental health, society and lifestyle</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Legislation and government policy relating to mental health</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The role of national organisations relating to mental health</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Roles and boundaries of the people involved in programming physical activity for individuals with mental health conditions</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to motivate and support individuals with mental health conditions</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to evaluate the usefulness of a range of resources of information on mental health and its relationship to physical activity</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to evaluate the effectiveness of a range of mental health interventions</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to program physical activity for individuals with mental health conditions How to deliver physical activity programmes to individuals with mental health conditions</li></ul></ol><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(235, 92, 35);">Entry Requirements:</strong></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">We recommend you hold an Exercise Referral Qualification</span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);">Assessments:</strong></span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Theory paper</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Research worksheet</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Analysis task</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Knowledge questions</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Programme design</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Programme delivery</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Professional discussion (programme delivery)</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Evaluation of programme delivery</p></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></div>

Aims: To develop the exercise professional’s understanding of mental health conditions and the benefits of activity and positive lifestyle behaviours.
Outcome: You will be able to plan, deliver, and evaluate activity sessions in the community and/or clinical settings with clients with a range of mental health conditions.
Qualification Structure:
Learners will cover:
Key mental health conditions
The relationships between mental health, society and lifestyle
Legislation and government policy relating to mental health
The role of national organisations relating to mental health
Roles and boundaries of the people involved in programming physical activity for individuals with mental health conditions
How to motivate and support individuals with mental health conditions
How to evaluate the usefulness of a range of resources of information on mental health and its relationship to physical activity
How to evaluate the effectiveness of a range of mental health interventions
How to program physical activity for individuals with mental health conditions How to deliver physical activity programmes to individuals with mental health conditions
Entry Requirements:We recommend you hold an Exercise Referral QualificationAssessments:
Theory paper
Research worksheet
Analysis task
Knowledge questions
Programme design
Programme delivery
Professional discussion (programme delivery)
Evaluation of programme delivery

Physical Activity

Health

Mental Health

Aims: To develop the exercise professional’s understanding of mental health conditions and the benefits of activity and positive lifestyle behaviours.

Outcome: You will be able to plan, deliver, and evaluate activity sessions in the community and/or clinical settings with clients with a range of mental health conditions.

YMCA Level 4 Certificate in Delivering Physical Activity for Individuals with Mental Health Conditions

Burnley

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Have you ever wondered what is Reiki and would like to know more, then this course is for you if you would like to learn more about Reiki</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This Reiki Level One course is for you if you have heard a lot about Reiki and are interested in learning more about Reiki and is an introductory course on how to use Reiki healing techniques.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This is where you begin and my online course will teach you all you need to know to get you started with using Reiki on yourself and it is very simple to learn and to use. It is a gentle hands-on healing technique, which uses healing energy to treat any physical or emotional concerns.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Reiki is a helpful self-development technique for anyone wanting to learn more about reiki and how to enjoy the benefits of a healing treatment.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Reiki One course is taught live on line using Zoom.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What will I learn on this course:-</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">What is Reiki and its history?</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">The Principles of Reiki</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Auras and chakras</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Preparation for your initiation to the Reiki energy or attunement</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">What does the Reiki energy feel like?</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">21 day cleansing process</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">How to practise self-healing on yourself</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Reiki and its uses with other therapies</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Your own Reiki Lineage</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Question and answer session&nbsp;</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">You will be initiated to the Reiki energy by an attunement and receive a full instruction manual and your course certificate will be awarded to you at the end of the course.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">I am a Reiki Master and teacher and I am one of the few traditionally trained Reiki Masters in the UK who have been trained by international best-selling Reiki author Penelope Quest. My teaching methods use traditional Reiki techniques perfected over many years and you can be assured of my support during and after your course.</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">The course can be booked online here and you will receive instructions on how to access the course.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(111, 114, 135);">I look forward to meeting you and sharing my knowledge and experience of Reiki with you.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What this course offers you:</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Individual Support &ndash; During and after your course, if you have any questions</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Practical Experience &ndash; Step by step training is given so that you can gain valuable experience using Reiki on yourself</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Energy Perception &ndash; You will be taught to develop skills of energy perception and learn how to interpret the Reiki by what you sense and feel</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Personal Growth &ndash; You will discover for yourself the gift of Reiki healing and have increased confidence to use it for self-healing</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Testimonials:- What other students who have attended my courses are saying &nbsp;</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Level One Course</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&ldquo;I enjoyed this course and Margaret is a great teacher and her calming voice explains everything clearly&rdquo;. (Anne-Marie M)</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&ldquo;This is a very informative course. It gave me everything I needed to know to start working with the Reiki energy. (Sally R.)</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&ldquo;This course is excellent!&rdquo; (Phil T)</p>

Margaret Cook - Learn More About Reiki

Energy Healing

Reiki

Reiki Healer

I am a Reiki Teacher in Manchester and one of the few traditionally trained Reiki Masters in the UK who have been trained by international best-selling Reiki author Penelope Quest. My teaching methods use traditional Reiki techniques perfected over many years and you can be assured of my support during and after your course. I teach all three levels of Reiki courses, level 1 reiki. level 2 reiki and reiki master level 3

Reiki Level One Online Course - New to Reiki this is for you

Fun videos to help children learn colours, develop colour recognition and spelling skills.

Music Audio Stories presents Can You See It? Learn Colours

Introducing our video series, Can You See It? Learn Colours. These videos encourage children to use their visual abilities, learn how colours are spelled, and how they look, and enjoy finding them in fun pictures. With Music Audio Story characters, sound effects, narration, music, words, fun illustrations, and animations, this series will keep children engaged throughout.

Children will:
See examples of each colour
Hear how each colour is pronounced
Learn how to spell each colour
Have fun finding the colours in pictures
Improve concentration and visual skills
Love the fun illustrations and animations
Enjoy sound effects from Music Audio Stories
Listen to rare music extracts from Music Audio Stories

-> Videos are released on Saturdays at 11 am on YouTube.

Subscribe to our channel at: https://www.youtube.com/user/MusicAudioStories and hit the bell to make sure you don't miss a new video.

Video Series Playlist: https://shorturl.at/utc30

Find out why it's important to develop colour recognition here: https://musicaudiostories.com/blog/can-you-see-it

Enjoy!

♥ 

Music Audio Stories - Making learning easy and fun!

musicaudiostories.com

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