ILM Level 2 Award in Leadership and Team Skills

An accredited qualification to prepare supervisors and team leaders for a future management role.

This programme gives Team Leaders & Managers the skills, disciplines and confidence to manage their team effectively and add a great deal more value to the organisation - where they have to apply their learning in order to achieve the highly coveted ILM qualification.

In order for a business to obtain maximum results, it is important that employees are motivated and supported in their job roles. It is the responsibility of the team leader or supervisor to lead their team effectively and present feedback to management. This 3-day programme will guarantee to boost your performance as a team leader and help you make the transition from working in a team to leading a team.

We use a combination of theory and practical to help you develop yourself, and a toolkit of resources to use in the workplace. This is an internationally accredited course which not only carries kudos but it ensures you apply the learning back into the workplace for an immediate impact.

All of our ILM Programmes are provided in partnership with BCF Group Limited, which is the ILM Approved Centre we deliver under.

Course Syllabus

The syllabus of the ILM Level 2 Award in Leadership and Team Skills course is split into three main modules, covering the following:

Module One

Developing Yourself as a Team Leader

• Learning the various roles, functions and responsibilities of a team leader - depending on workplace
• Recognising limits of authority and accountability, and how these are defined
• Developing personal skills and abilities for effective team leading
• Using reflective learning skills to improve performance
• Identifying areas of strength and possible improvement
• Finding ways of obtaining feedback from others
• Receiving and responding positively to feedback

Module Two

Workplace Communications

• Learning stages in the communication process
• Consideration of the recipient's needs
• Spotting barriers to communication and how to overcome them
• Establishing a range of direct communication methods relevant to the team
• Collating a range of direct communication methods relevant to people outside own area of responsibility. This includes written, telephone, e-mail and face-to-face
• Recognising the aspects of face-to-face communication, including appearance, impact, body language
• Realising the importance of succinct and accurate records of one-to-one oral communication
• Reasons for maintaining records of one-to-one communication (e.g. potential disciplinary or legal issues)

Module Three

Managing Yourself

• Setting SMART objectives and using them to prioritise own actions
• Learning simple time management techniques
• Developing an awareness of own skills and abilities
• Giving yourself personal objectives in relation to team objectives
• Developing flexibility and responding to daily changing circumstances
• Diagnosing the causes and impacts of stress at work
• Identifying symptoms of stress in yourself
• Knowing the implications of stress for workplace and non-work activities/relationships
• Developing simple stress management techniques
• Available sources of support
• Action planning and review techniques