Harpenden

<p>Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them.</p>This course will help participants:<ul><li>Use broad open questions to give the customer a platform for their opinions or issues</li><li>Improve listening skills to really understand what's behind the customer's challenging style</li><li>Probe specific phrases to show listening and earn deeper disclosure</li><li>Use silence to let challenging customers 'blow off steam'</li><li>Understand the negative impact of certain phrases on a challenging customer</li><li>Summarise effectively and reassure the customer of our understanding of their needs</li><li>Recognise the 'behaviour cycle' and avoid emotional escalation</li><li>Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state</li><li>Create loyalty in customers who are slow to give trust</li></ul><section>
                    <h3>1 What makes a customer 'challenging'?</h3><ul><li>Why customers challenge us - understanding their drivers</li><li>'Wearing their shoes' - seeing things from their perspective</li><li>Understanding our own personality style</li><li>How to flex with a style that is different from our own</li><li>Ways to quickly recognise a customer's style</li><li>The benefits of flexing with a challenging customer's style</li></ul> <h3>2 Practical exercise - forum theatre</h3><ul><li>Participants take it in turns to deal with the trainer (who plays the role of the challenging customer)</li><li>Observers stop the action when they hear or see something they deem wrong</li><li>The participant in the seat gets a chance to use a suggested alternative line</li><li>The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves</li><li>Frequent feedback from the trainer as to how the participant's words are making him feel</li><li>Opportunities to rewind the action if an ill-advised line is suggested and delivered</li><li>Flipchart for capturing what worked, what didn't work and why</li><li>Mehrabian principle - the importance of body language and tone over words used</li></ul> <h3>3 Questioning and listening skills</h3><ul><li>How to use open questions to get the customer talking</li><li>What questions to avoid and why</li><li>The use of pauses and silence to reduce tension and build trust</li><li>What listening is and what it isn't</li><li>Question funnelling - how to earn deeper disclosure through probing</li><li>The power of summary</li></ul> <h3>4 Transactional analysis explained</h3><ul><li>What is transactional analysis (TA)?</li><li>Exploring the TA states and why people behave in that way under pressure</li><li>How to bring challenging customers to 'adult' state to reduce tension</li><li>How 'parent' or 'child' behaviours can be inadvertently triggered</li><li>Understanding the 'behavioural cycle' and how to break it</li><li>Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words</li></ul> <h3>5 How to build trust with challenging customers</h3><ul><li>Techniques for placating current challenging customers</li><li>Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them</li><li>Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome</li><li>How to 'go the extra mile' with challenging customers</li></ul><h4></h4> <h3>6 Bringing a 'real' challenging customer to life</h3><ul><li>Participants give the trainer a brief profile of a specific challenging customer of theirs</li><li>5-10 minute roleplay in which the trainer brings that individual to life</li><li>Observing participants - without interrupting - make notes on what is and isn't working</li><li>Trainer stops the action half-way through to give feedback on how he is feeling</li><li>Participant goes back into the roleplay having recalibrated their approach based on feedback</li><li>Observers give feedback on what did and didn't work</li><li>Trainer comes out of character to explain the impact of the participant's words and behaviours</li></ul> <h3>7 Wrap-up</h3><ul><li>Key learnings from each participant</li><li>Individual action planning - steps that can and will be implemented in the workplace</li></ul> 


                </section>

The In House Training Company

Action Learning Facilitator

Coaching Skills

Meeting Skills

Counselling Skills

Challenging Behaviour

Dealing With Difficult Customers

Dealing with challenging customers (In-House)

<h2>Compelling Communication</h2><p>Effective communicators just do it! It is a skill. And skills can be taught, which is why this two-day workshop is so very interactive, enabling participants to practise their skills in a positive, supportive environment.</p><p>The programme gives an overview of what great communication looks like - and the impact of getting it wrong. It focuses on the range of communication styles available to us and how we can build rapport with others so that we can be more in charge of the communication dynamic.</p><h3>Learning Objectives</h3><p>This workshop will help you:</p><ul><li>Appreciate what great communicators do</li><li>Understand how messages are communicated</li><li>See the world through a different set of eyes</li><li>Enhance your impact</li><li>See how others may perceive you</li><li>Discover how assertive you are</li><li>Practise active listening</li><li>Use Transactional Analysis in communication</li><li>Apply the DESC technique (describe-express-specify-consequences)</li><li>Give and receive feedback</li><li>Summarise and paraphrase to ensure understanding</li><li>Solve problems - at different levels of involvement</li><li>Deal with difficult people or situations</li></ul><section>
                    <h3>Day one</h3><h4>Welcome and introduction</h4><ul><li>Participants are welcomed to the programme and invited to share their personal objectives and communication challenges</li><li>Participants are given an action plan template to complete throughout the workshop</li></ul><h4>Great communication</h4><ul><li>What great communicators do</li><li>What do you do?</li><li>Assessing your current communication effectiveness</li><li>What is your 'interference'?</li></ul><h4>Perceptions</h4><ul><li>Another view...</li><li>Cultural communication</li><li>Speed feedback</li></ul><h4>Your approach</h4><ul><li>Assertiveness in communication</li><li>The reasons why you say the things you say</li><li>The iceberg model</li><li>Your impact on others</li></ul><h3>Day two</h3><h4>Effective communication techniques</h4><ul><li>Giving and receiving feedback</li><li>How to adapt/pace and lead to build rapport</li><li>The Mehrabian theory of communication</li><li>DESC technique (describe-express-specify-consequences)</li></ul><h4>How to manage conflict</h4><ul><li>What is conflict?</li><li>What is your default conflict approach?</li><li>Tools and tips for managing conflict</li><li>Practice sessions</li></ul><h4>Transactional analysis</h4><ul><li>The theory bit</li><li>Types of ego states</li><li>Communicating with similar / different ego states</li><li>Reframing situations</li></ul><h3>Problem-solving</h3><ul><li>Seeing the bigger picture</li><li>Involvementvempowerment</li><li>Your strategy for success</li><li>Actions and learning</li></ul>


                </section>

Maximum Performance

Compelling Communication

<h2>Compelling Communication: In-House</h2><p>Effective communicators just do it! It is a skill. And skills can be taught, which is why this two-day workshop is so very interactive, enabling participants to practise their skills in a positive, supportive environment.</p><p>The programme gives an overview of what great communication looks like - and the impact of getting it wrong. It focuses on the range of communication styles available to us and how we can build rapport with others so that we can be more in charge of the communication dynamic.</p><h3>Learning Objectives</h3><p>This workshop will help you:</p><ul><li>Appreciate what great communicators do</li><li>Understand how messages are communicated</li><li>See the world through a different set of eyes</li><li>Enhance your impact</li><li>See how others may perceive you</li><li>Discover how assertive you are</li><li>Practise active listening</li><li>Use Transactional Analysis in communication</li><li>Apply the DESC technique (describe-express-specify-consequences)</li><li>Give and receive feedback</li><li>Summarise and paraphrase to ensure understanding</li><li>Solve problems - at different levels of involvement</li><li>Deal with difficult people or situations</li></ul><section>
                    <h3>Day one</h3><h4>Welcome and introduction</h4><ul><li>Participants are welcomed to the programme and invited to share their personal objectives and communication challenges</li><li>Participants are given an action plan template to complete throughout the workshop</li></ul><h4>Great communication</h4><ul><li>What great communicators do</li><li>What do you do?</li><li>Assessing your current communication effectiveness</li><li>What is your 'interference'?</li></ul><h4>Perceptions</h4><ul><li>Another view...</li><li>Cultural communication</li><li>Speed feedback</li></ul><h4>Your approach</h4><ul><li>Assertiveness in communication</li><li>The reasons why you say the things you say</li><li>The iceberg model</li><li>Your impact on others</li></ul><h3>Day two</h3><h4>Effective communication techniques</h4><ul><li>Giving and receiving feedback</li><li>How to adapt/pace and lead to build rapport</li><li>The Mehrabian theory of communication</li><li>DESC technique (describe-express-specify-consequences)</li></ul><h4>How to manage conflict</h4><ul><li>What is conflict?</li><li>What is your default conflict approach?</li><li>Tools and tips for managing conflict</li><li>Practice sessions</li></ul><h4>Transactional analysis</h4><ul><li>The theory bit</li><li>Types of ego states</li><li>Communicating with similar / different ego states</li><li>Reframing situations</li></ul><h3>Problem-solving</h3><ul><li>Seeing the bigger picture</li><li>Involvementvempowerment</li><li>Your strategy for success</li><li>Actions and learning</li></ul>


                </section>

Compelling Communication: In-House

<p>Maximising the team's sales capability is the key aim for any sales manager. When sales people struggle to hit their targets, it falls to the sales manager to provide support and help colleagues to find their way again.</p><p>One of the most effective techniques for sales managers to improve and maintain sales performance is by providing live sales coaching.</p><p>Sales coaching encourages sales people to find their own solutions and take responsibility for their own development.</p>This course will help participants:<ul><li>Develop people to fulfil their sales potential</li><li>Provide motivational feedback</li><li>Identify strengths and weaknesses of their team members</li><li>Understand personal learning styles</li><li>Identify and adapt for different personality styles</li><li>Prepare and conduct on-the-job observations</li><li>Motivate sales people to greater performance</li></ul><section>
                    <h3>1 How is sales coaching different from sales training?</h3><ul><li>What is coaching?</li><li>Discover how coaching empowers sales people</li><li>Learn the best time to use sales coaching</li><li>Decide which people should be coached first</li><li>Creating a development plan</li></ul> <h3>2 Understanding learning, behavioural and communication styles</h3><ul><li>Use practical tools to help you assess individual styles</li><li>Tap into the essence and energy of the person you are developing</li><li>Understand your own learning, behavioural and communication preferences</li><li>Develop a strategy to adopt for each member of your team</li><li>Discover what motivates you and your salespeople to perform</li><li>Appreciate how this knowledge will improve your sales conversion</li></ul> <h3>3 Using the GROW coaching model</h3><ul><li>Learn the secrets of a successful coaching session</li><li>Discover the importance of SMART objectives and instructions</li><li>Understand and capture what coachees are currently doing right</li><li>Develop their problem-solving and decision-making skills</li><li>Help your colleagues crystalise their plans and actions</li><li>Provide follow-up opportunities to embed the learning</li></ul> <h3>4 Giving motivational feedback</h3><ul><li>Understand why effective feedback is so powerful in sales</li><li>Learn key models for motivational feedback</li><li>Discover how to manage and structure more difficult conversations</li><li>Understand the power of positive reinforcement</li><li>Encourage sales people to coach and support colleagues</li></ul> <h3>5 Putting it into practice</h3><ul><li>Use realistic scenarios to provide opportunities for practice</li><li>Discover what it feels like to be coached</li><li>Receive immediate feedback on your coaching style</li><li>Share common performance issues with fellow sales managers</li><li>Create a personal development plan</li></ul> <h3>6 Preparing on-the-job observations and joint visits</h3><ul><li>Build a strategy for coaching and team development</li><li>Prepare an observation template for effective coaching</li><li>Learn the key elements of preparation for your next coaching session</li><li>Agree common areas to focus on with coachees</li></ul> <h3>7 Action planning</h3><ul><li>Personal action plans</li></ul> 


                </section>

Coaching & Consulting Business

Life Coaching

Life Coach Training

Coaching

Coaching skills for sales (In-House)

<p>Conflict is a word that conjures up many emotions. It is something that most people would prefer to avoid, if possible. Work can be an emotive place. Positive relationships can make your life at work exciting, motivating and challenging, whilst relationships that do not hold value to you could make your life very difficult and stressful, especially if there is conflict between you and your manager. This course is essential for people who want to understand where conflict can be used to positive effect and how to manage conflict in your working relationships and see it as something positive that can stimulate the environment.</p><p>Research has shown that relationships at work are an extremely high motivational factor, and for a lot of people it has a higher importance that salary! Therefore, it is essential that we invest in relationships and search out new ways to make them better in order to have a more positive influence on our surroundings. By understanding why other people are in conflict we can manage the conversation a lot better, with outcomes managed more effectively so the 'conflict' will add value to the organisation.</p><p>This participative event will cover a wide variety of exercises and personal stories, and leave course participants with a clear strategy to identify when they are in conflict with someone and how they will structure their approach to get to a satisfactory outcome.</p>This is a workshop that targets anyone where conflict needs to be managed and cannot seem to resolve it, whether internally or externally. At the end of the day, participants will:<ul><li>Know their key relationships and the strength of those relationships</li><li>Complete the Strengths Deployment Inventory (SDI) to identify where you deploy your strengths</li><li>Understand what is important to you and your key stakeholders</li><li>Know how motivational value systems can influence behaviour</li><li>Tailor your communication style to match that of your opposite party</li><li>Know conflict strategies to resolve conflict in others</li><li>Learn to be more assertive when challenging</li><li>Achieve key personal, departmental and organisational objectives</li></ul><section>
                    <h3>1 Where are you now?</h3><ul><li>How effective are your current working relationships?</li><li>Can I work effectively without the input from others?</li><li>Who do you need to be a success?</li></ul> <h3>2 The Strengths Deployment Inventory (SDI)</h3><ul><li>Completion of the SDI questionnaire</li><li>An understanding of the theory</li><li>A 'trip around the triangle'</li><li>Predicting relationship interaction</li><li>Your scores and what they mean in your relationships</li></ul> <h3>3 Conflict theory</h3><ul><li>What is conflict?</li><li>The 3 flags of conflict</li><li>What are your conflict triggers?</li><li>Your conflict scores plotted</li><li>The conflict sequence</li></ul> <h3>4 Conflict resolution strategies</h3><ul><li>Early warning signs</li><li>Most productive behaviours</li><li>Least productive behaviours</li><li>Preventable / unwarranted conflict</li><li>Review of the dynamic triangle</li><li>Review of the day, personal learning and action planning</li></ul> 


                </section>

Conflict Resolution

Team Building

Conflict Management

Organisational Skills

Management Skills

Conflict management (In-House)

<p>No workplace investigation is easy, but those involving allegations of sexual harassment have the potential to be particularly difficult.</p>
<p>This one-day workshop is designed specifically to build on participants' existing investigative knowledge and skills in order to enable them to investigate allegations of sexual harassment appropriately.</p>
<p>The skills and processes learnt will ensure that participants are able to carry out robust investigations in line with both best practice and the law. Your organisation's policies and procedures will be referred to throughout the workshop as appropriate.</p><ul><li>HAVE A MUCH CLEARER IDEA AS TO WHAT CONSTITUTES SEXUAL HARASSMENT</li><li>APPRECIATE THE DIFFERENT FACTORS THAT MAY COMPLICATE THE SITUATION</li><li>UNDERSTAND THE LEGAL PROTECTION SPECIFIC TO SEXUAL HARASSMENT</li><li>RECOGNISE THE DIFFERENCES BETWEEN INVESTIGATIONS INTO SEXUAL HARASSMENT AND OTHER WORKPLACE INVESTIGATIONS</li><li>DEAL BETTER WITH CHALLENGING SITUATIONS, EMOTION AND DISTRESS</li><li>KNOW HOW TO ACCESS APPROPRIATE SUPPORT AND RESOURCES</li><li>BE ABLE TO MAKE APPROPRIATE RECOMMENDATIONS</li></ul><section>
                    <h3>1. Introduction</h3><ul><li>Workshop objectives and benefits from attending</li><li>Participants' experience and confidence in this area</li><li>Introductions and personal objectives</li></ul><h3>2. The context</h3><ul><li>Sexual harassment in the spotlight</li><li>Implications and risk for workplaces - the need to manage complaints robustly and take a preventative approach</li></ul><h3>3. Is this sexual harassment?</h3><ul><li>Quiz / scenarios</li><li>Differences in individual perception</li><li>Confusion in workplaces as to what constitutes sexual harassment</li><li>Factors which may affect an investigation</li></ul><h3>4. Defining sexual harassment and bullying</h3><ul><li>Group exercise</li><li>Definitions in law</li><li>Behaviours that constitute sexual harassment and bullying</li><li>Using your organisation's policies</li></ul><h3>5. Legal protection</h3><ul><li>Protection in law: employment and criminal matters</li><li>Duty of care</li><li>Equality Act 2010</li><li>Other statutes, eg, Protection from Harassment Act</li><li>Case law</li></ul><h3>6. Investigations into sexual harassment</h3><ul><li>Similarities and differences in approach to other workplace investigations</li><li>Impact and evidence</li><li>Investigating in line with internal policies and ACAS guidelines</li><li>Dealing with challenging situations, eg, emotion and distress</li><li>Managing yourself</li><li>Identifying support and resources</li></ul><h3>7. Recommendations</h3><ul><li>Communicating the outcome of the investigation and lessons learnt / corrective actions</li><li>Identifying and minimising risk factors</li><li>Encouraging a preventative approach: Making recommendations in line with best practice</li><li>A checklist of steps that all workplaces should implement</li></ul><h3>8. Challenging scenarios</h3><ul><li>Group work to consider approach in particularly challenging or sensitive 'what if ...' scenarios such as what happens when counter-allegations are made</li></ul><h3>9. And finally...</h3><ul><li>Open forum - remaining challenges and 'what if' scenarios</li><li>Action planning - identifying how participants will transfer this learning into the workplace and what else they may need which will help them to do this effectively</li><li>Review and close</li></ul>


                </section>

Investigating Sexual Harassment Allegations

<h2>Conflict Management: In-House</h2><p>'Conflict' is a word that conjures up many emotions. It is something that most people would prefer to avoid, if possible. Work can be an emotive place. Positive relationships can make your life at work exciting, motivating and challenging, whilst relationships you regard as negative can make your life very difficult and stressful, especially if there is conflict between you and your manager.</p><p>This workshop is essential for people who want to understand where conflict can be used to positive effect, how to manage it in working relationships and how to use it as something positive that can stimulate the working environment.</p><p>Research has shown that relationships at work are an extremely high motivational factor, significantly more important than salary for a lot of people. It is therefore essential that we invest in relationships and search out new ways to make them better in order to have a more positive influence on our surroundings. By understanding why other people are in conflict we can manage the conversation a lot better, with outcomes managed more effectively so the 'conflict' will add value to the organisation.</p><p>This highly participative one-day workshop covers a wide variety of exercises and personal stories, and leaves participants with a clear strategy to identify when they are in conflict with someone and how they will structure their approach to get to a satisfactory outcome.</p><h3>Learning Objectives</h3><p>At the end of the session, participants will be able to:</p><ul><li>Understand their key relationships and the strength of those relationships</li><li>Use their Strengths Deployment Inventory (SDI) profile to identify where to deploy their strengths</li><li>Understand what is important to them and their key stakeholders</li><li>Know how motivational value systems can influence behaviour</li><li>Tailor their communication style to match other people's</li><li>Use proven strategies to resolve conflict with others</li><li>Be more assertive when challenging</li><li>Achieve key personal, departmental and organisational objectives</li></ul><section>
                    <h3>Where are you now?</h3><ul><li>How effective are your current working relationships?</li><li>Can I work effectively without input from others?</li><li>Who do you need to be a success?</li></ul><h3>The Strengths Deployment Inventory (SDI)</h3><ul><li>Completion of the SDI questionnaire</li><li>An understanding of the theory</li><li>A 'trip around the triangle'</li><li>Predicting relationship interaction</li><li>Your scores and what they mean in your relationships</li></ul><h3>Conflict theory</h3><ul><li>What is conflict?</li><li>The 3 flags of conflict</li><li>What are your conflict triggers?</li><li>Your conflict scores plotted</li><li>The conflict sequence</li></ul><h3>Conflict resolution strategies</h3><ul><li>Early warning signs</li><li>Most productive behaviours</li><li>Least productive behaviours</li><li>Preventable/unwarranted conflict</li><li>Review of the dynamic triangle</li><li>Review of the day, personal learning and action planning</li></ul>


                </section>

Conflict Management: In-House

<h2>Conflict Management</h2><p>'Conflict' is a word that conjures up many emotions. It is something that most people would prefer to avoid, if possible. Work can be an emotive place. Positive relationships can make your life at work exciting, motivating and challenging, whilst relationships you regard as negative can make your life very difficult and stressful, especially if there is conflict between you and your manager.</p><p>This workshop is essential for people who want to understand where conflict can be used to positive effect, how to manage it in working relationships and how to use it as something positive that can stimulate the working environment.</p><p>Research has shown that relationships at work are an extremely high motivational factor, significantly more important than salary for a lot of people. It is therefore essential that we invest in relationships and search out new ways to make them better in order to have a more positive influence on our surroundings. By understanding why other people are in conflict we can manage the conversation a lot better, with outcomes managed more effectively so the 'conflict' will add value to the organisation.</p><p>This highly participative one-day workshop covers a wide variety of exercises and personal stories, and leaves participants with a clear strategy to identify when they are in conflict with someone and how they will structure their approach to get to a satisfactory outcome.</p><h3>Learning Objectives</h3><p>At the end of the session, participants will be able to:</p><ul><li>Understand their key relationships and the strength of those relationships</li><li>Use their Strengths Deployment Inventory (SDI) profile to identify where to deploy their strengths</li><li>Understand what is important to them and their key stakeholders</li><li>Know how motivational value systems can influence behaviour</li><li>Tailor their communication style to match other people's</li><li>Use proven strategies to resolve conflict with others</li><li>Be more assertive when challenging</li><li>Achieve key personal, departmental and organisational objectives</li></ul><section>
                    <h3>Where are you now?</h3><ul><li>How effective are your current working relationships?</li><li>Can I work effectively without input from others?</li><li>Who do you need to be a success?</li></ul><h3>The Strengths Deployment Inventory (SDI)</h3><ul><li>Completion of the SDI questionnaire</li><li>An understanding of the theory</li><li>A 'trip around the triangle'</li><li>Predicting relationship interaction</li><li>Your scores and what they mean in your relationships</li></ul><h3>Conflict theory</h3><ul><li>What is conflict?</li><li>The 3 flags of conflict</li><li>What are your conflict triggers?</li><li>Your conflict scores plotted</li><li>The conflict sequence</li></ul><h3>Conflict resolution strategies</h3><ul><li>Early warning signs</li><li>Most productive behaviours</li><li>Least productive behaviours</li><li>Preventable/unwarranted conflict</li><li>Review of the dynamic triangle</li><li>Review of the day, personal learning and action planning</li></ul>


                </section>

<p>This is a highly participative workshop aimed at giving line managers additional strategies, skills and confidence to handle the myriad of sensitive and challenging issues that may arise in the workplace. It will provide practical tools and tips for dealing with these issues appropriately, in accordance both with the client's internal policies and procedures and with any relevant employment legislation. The programme will encourage group discussion and will allow participants time to raise any specific issues they find the most challenging to handle.</p>
<p>The emphasis is on encouraging managers to manage positively and proactively, to role model appropriate behaviour, to recognise issues at an early stage and to take prompt action to resolve concerns informally or formally as appropriate.</p><ul><li>RECOGNISE WHEN AN ISSUE IS SENSITIVE</li><li>KNOW HOW TO HANDLE IT, WHETHER THROUGH INFORMAL ACTION OR FORMAL PROCEDURES</li><li>ENSURE THAT THEY ACT IN ACCORDANCE WITH YOUR ORGANISATION'S POLICIES AND PROCEDURES</li><li>IMPROVE THEIR FEEDBACK SKILLS</li><li>DEAL EFFECTIVELY WITH CHALLENGING RESPONSES</li><li>MANAGE ONE-TO-ONE MEETINGS APPROPRIATELY</li></ul><section>
                    <h3>1. Introduction</h3><ul><li>Course objectives and benefits from attending this course</li><li>Participants' experience and confidence in this area</li><li>Personal objectives</li></ul><h3>2. Handling sensitive issues well</h3><ul><li>Types of sensitive issue</li><li>What makes an issue sensitive?</li><li>Why are these situations difficult to manage?</li><li>Participants' experiences and challenges</li></ul><h3>3. The organisational context</h3><ul><li>Quiz to refresh participants' understanding of relevant legislation such as discrimination and dismissal law</li><li>Relevant policies and procedures</li><li>Roles, responsibilities and sources of support</li></ul><h3>4. Personal issues</h3><ul><li>What personal issues may affect work?</li><li>Dealing with health issues, eg, disability, stress and mental illness, terminal illness, etc</li><li>Alcohol and drug addiction</li><li>Changes to circumstances, eg, divorce, bereavement, etc</li><li>Group exercise on strategies for handling personal issues</li></ul><h3>5. Dealing with sensitive issues</h3><ul><li>Checklist of 'managerial' skills</li><li>A conversational approach: preparing for and holding the meeting</li><li>Group exercise: understanding and managing emotional reactions in others</li><li>Managing your own emotions</li></ul><h3>6. Other sensitive issues</h3><ul><li>Group exercise focused on other sensitive issues relevant to the group such as personal hygiene, personality clashes, appearance at work, capability and performance issues, etc</li><li>Practical tips and strategies including how to give effective, constructive feedback</li></ul><h3>7. Skills practice</h3><ul><li>Preparing for, and conducting, a meeting around a sensitive situation and / or managing challenging responses</li></ul><h3>8. And finally...</h3><ul><li>Open forum - remaining challenges and 'what if' scenarios</li><li>Action planning - identifying how participants will transfer this learning into the workplace and what else they may need which will help them to do this effectively</li><li>Review and close</li></ul>


                </section>

Handling Sensitive HR Issues

<p>Software comes in a variety of guises - application software, firmware, middleware, system software. Increasingly, however, it doesn't necessarily present that way, especially as the boundaries between software, data and source code are becoming more and more blurred. And as software becomes more complex and more difficult to disentangle, so it becomes harder to manage and to value. But as it becomes more integral to every aspect of a business, so it is ever more important to keep on top of the technical, legal and commercial issues that arise, issues such as:</p><p>To address these issues, organisations need a process for evaluating their current situation from all perspectives and for identifying the key actions they need to take to ensure holistic management of their software. This very practical programme will help set your organisation on the right path.</p><p>Note: this is an indicative agenda, to be used as a starting point for a conversation between client and consultant, depending on the organisation's specific situation and requirements.</p>This programme is designed to give you a deeper understanding of:<ul><li>The technical, legal and commercial risks associated with software development, procurement, use and commercial exploitation</li><li>The most appropriate processes and responsibilities for managing those risks</li></ul><section>
                    					<p><em>Note: this is an indicative agenda, to be used as a starting point for a conversation between client and consultant, depending on the organisation's specific situation and requirements.</em></p>			  <h3>1 Software business model</h3><ul><li>What is the software business model?</li><li>What options exist?</li><li>Has the software business model been thoroughly reviewed to ensure its viability? This means fully understanding the market opportunity, the business environment and customer and end-user expectations.</li></ul> <h3>2 Technology</h3><ul><li>What are the technologies?</li><li>How has the technology selection been validated considering the competitiveness, structure, and potential for future innovation?</li></ul> <h3>3 UI and UX</h3><ul><li>What is the UI and UX? How to best articulate this?</li><li>Has the user interface and user experience been studied from both a subjective and objective view to give insight into customer behaviour?</li></ul> <h3>4 Legal framework / commercial aspects</h3><ul><li>Has the necessary legal framework or commercial aspects that may impact upon use or operation of the software been understood and risks identified and mitigated?</li></ul> <h3>5 Software development</h3><ul><li>What is the software development process?</li><li>Are both the business management and development team's processes resilient in order to improve the company's capability and the maturity of the software?</li></ul> <h3>6 Software quality</h3><ul><li>What is quality?</li><li>What are the metrics around software quality? What is the maturity level, based around a qualitative and quantitative assessment?</li></ul> <h3>7 Intellectual property associated</h3><ul><li>What IP should be considered when it comes to software?</li><li>Does the company understand both the intellectual property risks and potential opportunities associated with this software?</li></ul> <h3>8 Security</h3><ul><li>What does software security mean in this context?</li><li>How is it being addressed?</li></ul> <h3>9 An holistic approach</h3><ul><li>Review of roles and responsibilities to ensure appropriate management and protection</li></ul> 


                </section>

Application Software

Software Architecture

Software Practices

Business Case Development

Software Engineering

Software Development

Software management - the business perspective (In-House)

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Enhanced Reflective Practice:&nbsp;</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Continuous Learning:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Emotional Support:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Feedback and Validation:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ethical Guidance:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Networking and Collaboration:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professional Accountability:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.</span></p>

Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:

Enhanced Reflective Practice: Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.

Continuous Learning: Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.

Emotional Support: The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.

Feedback and Validation: Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.

Ethical Guidance: Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.

Networking and Collaboration: Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.

Professional Accountability: Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.

The Northern College Of Clinical Hypnotherapy

Clinical Supervision

Hypnotherapist

Professional Development

Peer Supervision for Clinical Hypnotherapists:

Peer supervision for clinical hypnotherapists fosters professional growth through enhanced reflective practice, continuous learning, emotional support, feedback and validation, ethical guidance, networking, and professional accountability.

- **Enhanced Reflective Practice**: Facilitates self-reflection, helping hypnotherapists identify strengths, weaknesses, and areas for improvement through peer discussions.
- **Continuous Learning**: Expands knowledge by sharing innovative techniques, research findings, and emerging trends, promoting ongoing professional development.
- **Emotional Support**: Provides a supportive space for therapists to share experiences and receive emotional support, addressing the emotional demands of the profession.
- **Feedback and Validation**: Offers constructive criticism and fresh perspectives, aiding in skill refinement and improved clinical practice.
- **Ethical Guidance**: Allows discussion of ethical dilemmas and collaborative solutions, ensuring adherence to professional standards.
- **Networking and Collaboration**: Builds professional networks, leading to collaboration, referrals, and partnerships.
- **Professional Accountability**: Encourages high standards and self-reflection through peer discussions, enhancing practice quality.

Peer Supervision.

General Admission

Brighton

Southend on Sea

Rotherham

Manchester

Slough

Portsmouth

Bingley

Nottingham

Paisley

Birmingham

Luton

Northampton

Bedford

Liverpool 

Swansea

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

Chesterfield

<h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;">FAA Level 1 Award In Awareness Of First Aid For Mental Health (RQF)</h2><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Classroom (4.5 hour course), Virtual (2 x 2 &frac12; hour sessions)&nbsp;</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Gives learners a good awareness of Mental Health First Aid</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Gives learners the skills to start that difficult conversation</strong></li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Contents:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What is Mental Health?</li><li fr-original-style="" style="box-sizing: border-box;">Why people develop mental health conditions</li><li fr-original-style="" style="box-sizing: border-box;">What the role of a mental health first aider is</li><li fr-original-style="" style="box-sizing: border-box;">Knowing how to provide advice and practical support</li><li fr-original-style="" style="box-sizing: border-box;">Knowing how to recognise and manage stress</li><li fr-original-style="" style="box-sizing: border-box;">Recognising a range of mental health conditions:</li><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Depression</li><li fr-original-style="" style="box-sizing: border-box;">Anxiety</li><li fr-original-style="" style="box-sizing: border-box;">Psychosis</li><li fr-original-style="" style="box-sizing: border-box;">Eating disorders</li><li fr-original-style="" style="box-sizing: border-box;">Suicide</li><li fr-original-style="" style="box-sizing: border-box;">Self-harm</li></ul></ul><h3 fr-original-style="" style="box-sizing: border-box;">Benefits of this course:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">37% of all work-related ill-health is due to mental health problems</li><li fr-original-style="" style="box-sizing: border-box;">Problems with mental health cover 45% of all working days lost</li><li fr-original-style="" style="box-sizing: border-box;">A whopping 12.8 million working days, or 49, 042 years, were lost due to mental health problems in 2018/19</li><li fr-original-style="" style="box-sizing: border-box;">602,000 workers suffered from work-related stress, depression or anxiety in 2018/19</li><li fr-original-style="" style="box-sizing: border-box;">One in four people will have a mental health problem at some point during their lives</li><li fr-original-style="" style="box-sizing: border-box;">Whether work is causing or aggravating mental health problems, employers have a legal responsibility towards their employees</li><li fr-original-style="" style="box-sizing: border-box;">Work-related mental health issues must to be assessed to measure the levels of risk to staff</li><li fr-original-style="" style="box-sizing: border-box;">Where a risk is identified, steps must be taken to remove it or reduce it as far as reasonably practicable</li><li fr-original-style="" style="box-sizing: border-box;">This half day course gives people a good awareness of mental health in the workplace</li><li fr-original-style="" style="box-sizing: border-box;">For a more complete introduction, see our full day First Aid for Mental Health or two day Supervising First Aid for Mental Health courses</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 fr-original-style="" style="box-sizing: border-box;">Accredited, Ofqual regulated qualification</h3><div fr-original-style="" style="box-sizing: border-box;"><img src="https://images.cademy.co.uk/pochat-training/6c550a94-5c16-4ff3-b27f-7407b1a35e22/original.jpeg" style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left; cursor: pointer; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left;" fr-original-class="fr-draggable"></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">This Awareness of Mental Health First Aid Course is a nationally recognised, Ofqual regulated qualification accredited by&nbsp;</span><a href="http://www.firstaidawards.com/" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">First Aid Awards</a><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">This means that you can be rest assured that your Mental Health First Aid Certificates fulfil the upcoming <img src="https://images.cademy.co.uk/pochat-training/93996411-85e2-4821-bf00-5875b510df81/original.png" style="width: 232px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left; cursor: pointer; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 232px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left;" fr-original-class="fr-draggable">legal requirements and are a very good way to make sure you and your employees have a supporting workplace to deal with staff&#39;s mental health conditions.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The&nbsp;</span><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Ofqual Register number</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;for this course is&nbsp;</span><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">603/3768/0</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><img src="https://images.cademy.co.uk/pochat-training/7cbdb7f4-2060-482c-aab7-6d4ad4183309/original.png" style="width: 585px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 585px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">

Pochat Training

Mental Health Awareness

Mental Health First Aid

Health & Wellbeing

Occupational Health & Wellbeing

Emotional Wellbeing

Psychological Wellbeing

Mental Health

Emotional Resilience

Accredited Mental Health First Aid

Mental Resilience

Mental Health At Work

Resilience

Awareness of First Aid for Mental Health

 This price includes an Ofqual regulated certificate

 With Ofqual regulated certificate 

This price includes a CPD certificate instead of an Ofqual regulated certificate (it's exactly the same course)

 With CPD certificate

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Strategic planning is often perceived as being difficult and requiring specialist skills - and also as being too challenging or lacking value when the future is so uncertain; leaders can often find it difficult to know how best to go about strategic planning in their organisation, and how to ensure that strategy is managed successfully.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">In this<em id="isPasted" fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;Strategy Insights</strong></em> <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Masterclass</em></strong> we will start from &#39;first principles&#39; and explore what strategic planning is <em fr-original-style="" style="box-sizing: border-box;">really</em> about and how to approach it effectively (including how to consider the uncertainty of the future). The aim is to stimulate your thinking about what might be the right approach to strategic planning in <em fr-original-style="" style="box-sizing: border-box;">your</em> organisation (every organisation is different!); the Masterclass will be participative, with opportunities to work and share ideas with other delegates (without disclosing any organisational confidences).</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">[<em id="isPasted" fr-original-style="" style="box-sizing: border-box;">This Masterclass has been given previously for specific groups, and given the feedback from participants is now being made available for open booking</em>.] &nbsp;<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">** David Booth has kindly donated a complimentary copy of  his book, &#39;<em fr-original-style="" style="box-sizing: border-box;">Strategy Journeys - a guide to effective strategic planning</em>&#39; (shortlisted for the CMI Management Book of the Year 2018) to be made available to those attending this Masterclass **&nbsp;</p>

Strategic planning is often perceived as being difficult and requiring specialist skills - and also as being too challenging or lacking value when the future is so uncertain; leaders can often find it difficult to know how best to go about strategic planning in their organisation, and how to ensure that strategy is managed successfully.

In this Strategy Insights Masterclass we will start from 'first principles' and explore what strategic planning is really about and how to approach it effectively (including how to consider the uncertainty of the future). The aim is to stimulate your thinking about what might be the right approach to strategic planning in your organisation (every organisation is different!); the Masterclass will be participative, with opportunities to work and share ideas with other delegates (without disclosing any organisational confidences).
[This Masterclass has been given previously for specific groups, and given the feedback from participants is now being made available for open booking.] 

** David Booth has kindly donated a complimentary copy of his book, 'Strategy Journeys - a guide to effective strategic planning' (shortlisted for the CMI Management Book of the Year 2018) to be made available to those attending this Masterclass ** 

Strategy Insights

Strategic Management

Strategic Planning

Business Strategy

Leadership Development

This Strategy Insights Masterclass explores what strategic planning is really about and how to approach it effectively (including how to consider the uncertainty of the future).

Demystifying strategic planning

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">A day of Data Governance, support, networking, and answering your questions</strong></p><h2 fr-original-style="" style="box-sizing: border-box;">About this event</h2><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);">

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Are you responsible for implementing Data Governance? Are you expected to have all the answers?</p>

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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">It can be a scary position to be in, especially if you are new to the role, and even if you have done it before, what worked for the last organisation doesn&#39;t always work for the new one.</p>

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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">You can end up feeling lonely, vulnerable and frustrated. After all, you are trying to implement Data Governance to help your organisation - why is it turning out to be so difficult?!</p>

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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">You can spend hours on the internet or reading books but it can be challenging trying to turn the theory into something practical that will work for your organisation. If only you could fast forward to a few years&rsquo; time when you have done many more Data Governance initiatives and had a wider range of experience to fall back on.</p>

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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">If you don&#39;t have a time machine to help you with that, the other option is to build a network of experienced trusted peers who are willing to share the benefit of their experience with you. But that can be easier said than done. These days many networking events still aren&rsquo;t taking place and those that are are online and it&rsquo;s very hard to get a chance to speak let alone get advice for your challenges.</p>

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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">I can help you with that.</p>

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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Why not join this 1 Day Data Governance Mastermind Workshop, where you get allocated time to get specific advice on your current Data Governance challenges and get the chance to network with others in similar situations.</p>

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Untangle your Data Governance issue and collaborate with your peers during this one-day Mastermind
Discuss Data Governance approaches with people who get it
Are you struggling with a Data Governance issue and wish you had a team of other Data Governance professionals you could bounce it around with?
You’ve done Data Governance training and you know what you’re focusing on. While your team is supportive, you spend a lot of time dealing with, and driving forward, culture change, managing stakeholders, and fielding questions from people who have their own priorities and now need to do this ‘Data Governance stuff’ on top. 
It would be nice, once in a while, to have a conversation about how to achieve something free from internal issues. You want to talk about best practices and get some alternative ideas.
That’s what my Data Governance Mastermind gives you: space to reflect with the support of your peers and practical solutions you can implement.
What is a mastermind?
Mastermind groups are the definition of ‘sharing is caring’. It’s you and your fellow peers – people who do what you do - gathering to brainstorm, problem solve, set goals and be each other’s support network.
At the Data Governance Mastermind, you will meet and learn from other people implementing Data Governance initiatives. 
It’s a one-day event, on Zoom. One of the benefits of attending is you’ll get 30 minutes in the ‘hot seat’ where you can share something you’re struggling with and get input from the group. 
What you can expect during the day
Discussions about different aspects of Data Governance and the opportunity to share what’s worked for you.
Tailored advice specific to your situation from me.
Insights from other people implementing Data Governance about what’s worked for them, what hasn’t worked, and how they have tackled issues.
30 minutes in the hot seat so you can share something you need help with and get practical suggestions from the rest of the delegates.
Time to reflect and share learnings from discussions so you have your key takeaways written down, ready to take back to work with you.
Get to know other Data Governance professionals and build a support network
Get an action plan and confidence to take your next steps with Data Governance
Get ready to discover new ways of approaching your Data Governance challenges, while getting to know professionals from a range of industries.
You will:
Get a clear action plan to take away with you to tackle your specific Data Governance issues.
Develop a wider network of supportive Data Governance professionals, people got your back and will be available to continue to network and ask advice or in the future.
Leave with the confidence that you're not alone in tackling these issues. There are other people going through similar experiences that are willing to help you out.
Is attending a Mastermind right for me? 
Every individual's Data Governance journey is unique. Take my scorecard to determine if my Mastermind programme is the right fit for you and will effectively support your specific needs. You can also find out more about the day on my website.

The Data Governance Coach 

Data Management

A day of Data Governance, support, networking, and answering your questions. Join me for my 1 Day Data Governance Mastermind where you get allocated time to get specific advice on your current Data Governance challenges and get the chance to network with others in similar situations.

1 Day Data Governance Mastermind

1 Day Data Governance Mastermind Workshop

<p data-key="34" id="isPasted" style="color: rgb(97, 97, 97); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(97, 97, 97);"><span data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Our STGO Awareness Training</strong></span></p><p data-key="36" style="color: rgb(97, 97, 97); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(97, 97, 97);"><span data-key="37" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">STGO Awareness Training is for drivers and operators who carry abnormal loads and covers the legislation around the carriage of abnormal loads, the rules and regulations relating to all aspects of this as well as the potential difficulties drivers and operators face when carrying this type of cargo.&nbsp;</span></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" id="isPasted" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">STGO Regulations and Compliance:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">In-depth exploration of STGO regulations and legal requirements.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Understanding the specific permits and approvals needed for special transport.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Compliance with weight limits, dimensions, and route restrictions.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Arial, sans-serif;">►<span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong></span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Escort Vehicles and Their Role:</strong></span></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Overview of the purpose and responsibilities of escort vehicles in special transport.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Detailed examination of escort vehicle equipment and communication systems.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Techniques for effective coordination between the main transport vehicle and escort vehicles.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Arial, sans-serif;">►<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong></span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Safe Loading Practices:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Importance of proper vehicle loading for overall safety and compliance.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Load distribution and securing methods to prevent accidents and damage.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Hands-on demonstrations and simulations for safe loading procedures.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Arial, sans-serif;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">►&nbsp;</strong></span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Route Planning and Risk Management:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Comprehensive understanding of route planning for STGO, considering infrastructure, traffic, and potential obstacles.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Risk assessment and mitigation strategies to ensure safe transportation.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Arial, sans-serif;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">►&nbsp;</strong></span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Emergency Response and Incident Management:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Training on emergency procedures in case of accidents or unforeseen events.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Development of incident response plans to handle emergencies effectively.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">&nbsp;</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certification and Assessment:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Participants will undergo assessments to evaluate their understanding of the course material.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Successful completion will result in a certification demonstrating competency in STGO awareness, escort vehicle operations, and safe loading practices. This online course is ideal for professionals involved in the transportation industry, logistics, and anyone seeking to enhance their expertise in the safe and legal handling of special transport and goods overseeing. Participants will leave with the knowledge and skills necessary to contribute to the efficient and secure transportation of oversized or special goods.<span data-key="37" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Course delivered Online</span></span></p><p data-key="36" style="color: rgb(97, 97, 97); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(97, 97, 97);"><span data-key="37" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All our courses are 7 hours and count towards your 35 hours CPC Periodic Training.</strong><br fr-original-style="" style="box-sizing: border-box;"></span></p><p data-key="36" style="color: rgb(97, 97, 97); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(97, 97, 97);"><span data-key="37" fr-original-style="" style="box-sizing: border-box;"><span id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course cost includes VAT and CPC upload fee.&nbsp;</strong></span><br fr-original-style="" style="box-sizing: border-box;"></span></p>

Our STGO Awareness Training
STGO Awareness Training is for drivers and operators who carry abnormal loads and covers the legislation around the carriage of abnormal loads, the rules and regulations relating to all aspects of this as well as the potential difficulties drivers and operators face when carrying this type of cargo. 
STGO Regulations and Compliance:
In-depth exploration of STGO regulations and legal requirements.
Understanding the specific permits and approvals needed for special transport.
Compliance with weight limits, dimensions, and route restrictions.
► Escort Vehicles and Their Role:
Overview of the purpose and responsibilities of escort vehicles in special transport.
Detailed examination of escort vehicle equipment and communication systems.
Techniques for effective coordination between the main transport vehicle and escort vehicles.
► Safe Loading Practices:
Importance of proper vehicle loading for overall safety and compliance.
Load distribution and securing methods to prevent accidents and damage.
Hands-on demonstrations and simulations for safe loading procedures.
► Route Planning and Risk Management:
Comprehensive understanding of route planning for STGO, considering infrastructure, traffic, and potential obstacles.
Risk assessment and mitigation strategies to ensure safe transportation.
► Emergency Response and Incident Management:
Training on emergency procedures in case of accidents or unforeseen events.
Development of incident response plans to handle emergencies effectively.
Certification and Assessment:
Participants will undergo assessments to evaluate their understanding of the course material.
Successful completion will result in a certification demonstrating competency in STGO awareness, escort vehicle operations, and safe loading practices. This online course is ideal for professionals involved in the transportation industry, logistics, and anyone seeking to enhance their expertise in the safe and legal handling of special transport and goods overseeing. Participants will leave with the knowledge and skills necessary to contribute to the efficient and secure transportation of oversized or special goods.
Course delivered Online
All our courses are 7 hours and count towards your 35 hours CPC Periodic Training.

Course cost includes VAT and CPC upload fee. 


Total Compliance 

Driving & Vehicles

Compliance & Safety

STGO Awareness/ Escort vehicles & Safe Loading of Vehicles - Online

Reading

Dickson Training Ltd

First Line Management Course

Classroom Course

Online Course

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time <em fr-original-style="" style="box-sizing: border-box;">Essentials in Communication and Co-production with Parents/Carers</em>. We recommend that you have completed the &#39;Essentials&#39; course before booking this course (please see our booking page or contact <span style="color: rgb(209, 72, 65); box-sizing: border-box;" fr-original-style="color: rgb(209, 72, 65);">admin@bornattherighttime.com</span> to find out more).&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.</span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Content</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Using lived experience to understand what can lead to conflict and relationship breakdown&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Relationship building and avoiding conflict and t</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">he factors underpinning challenging situations and difficult conversations&nbsp;</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">System structures which negatively affect effective communication and collaboration&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The impact of trauma and use of trauma informed practice&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">BRAVING inventory (Brene Brown) and creating healthy boundaries&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ways to create professional, meaningful connection with parents/carers in the current context.<br fr-original-style="" style="box-sizing: border-box;"></span></span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivery</strong></span></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);">2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024</span></li></ul>

This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time Essentials in Communication and Co-production with Parents/Carers. We recommend that you have completed the 'Essentials' course before booking this course (please see our booking page or contact admin@bornattherighttime.com to find out more). 
Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.

Content
Using lived experience to understand what can lead to conflict and relationship breakdown
Relationship building and avoiding conflict and the factors underpinning challenging situations and difficult conversations
System structures which negatively affect effective communication and collaboration
The impact of trauma and use of trauma informed practice
BRAVING inventory (Brene Brown) and creating healthy boundaries
Ways to create professional, meaningful connection with parents/carers in the current context.
Delivery
2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024

Born at the Right Time

Learning Disability Nurse

SENCO

Midwifery

Sen Teaching Assistant

Speech & Language Therapist

Social Worker

Occupational Therapist

Disability Awareness

Speech & Language Therapy (SLT)

Social Care

Learning Disability

Physiotherapist

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training. 

Difficult Conversations, Conflict and Relationship Building with Parents/Carers (Oct 24)

Loughborough

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			<p>This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.</p>
			<div><i></i> 2 x 180mins</div>
			<div><i></i>  £445.00 incl. VAT</div>
			
			
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			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
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			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
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		<h3>Description</h3>
		<p></p><h4><span>This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.<br /></span></h4>
<h4><span>We will look at what constitutes a Difficult Conversation; the negative feelings that these types of situations generate which can lead to avoidance; and the benefits to both parties of talking and seeking a positive outcome.<br /></span></h4>
<h4><span>We will move on to explore the conversation itself in terms of preparation; the process including the opening which is the part which people often find the hardest.<br /></span></h4>
<h4><span>&gt;We will finish the session off by giving the participants the opportunity to experience the opening through a rolling role play using a case study. <br /></span></h4>
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<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745 Plus VAT</strong></p>
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		<h3>Modules/Lessons</h3>
		<p></p><h3>By the end of the session Participants will be able to:</h3>
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<li>Define what a Difficult Conversation is.</li>
<li>Describe the benefits of having these conversations and why we often avoid them.</li>
<li>Explain what they can do to prepare for a Difficult Conversation.</li>
<li>List the different stages in the Difficult Conversation process.</li>
<li>Demonstrate their ability to open a Difficult Conversation in a role play situation.</li>
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<p></p>

Mpi Learning - Professional Learning And Development Provider

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

Handling Difficult Conversations

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			<h2>Description</h2>		</div>
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			<p>The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. Difficult conversations are a significant part of every leader's job.</p>		</div>
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										<span>Understand the circumstances that lead to difficult conversations.</span>
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			<h2>Requirements</h2>		</div>
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										<span>Learners of all backgrounds and qualifications looking for relevant qualifications can enroll in this course. </span>
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										<span>High-quality e-learning content. </span>
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										<span>Learn practical ways of handling difficult conversations.</span>
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										<span>Recognize the warning signs of impending aggression.</span>
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										<span>Communicate effectively in order to build stronger relationships and better outcomes.</span>
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										<span>Perfect course for managers who are responsible to help every team member improve.</span>
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                                <h2>Course Curriculum</h2>
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					<td colspan="4"><strong>Introduction</strong></td>
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					<td>▶</td>
					<td>Introduction - Welcome from Alan Stevens</td>
					<td><span>FREE</span> </td>
					<td><span>🕐 00:02:00</span></td>
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					<td colspan="4"><strong>Difficult Conversations</strong></td>
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					<td>▶</td>
					<td>Why Are Some Conversations Difficult?</td><td><span>🕐 00:02:00</span></td>
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					<td>Preparation</td><td><span>🕐 00:02:00</span></td>
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					<td>▶</td>
					<td>Set-Up and Room Layout</td><td><span>🕐 00:03:00</span></td>
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					<td>▶</td>
					<td>How to Start the Conversation</td><td><span>🕐 00:02:00</span></td>
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					<td>Active Listening and Responding</td><td><span>🕐 00:02:00</span></td>
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					<td>Ask Open and Supportive Questions</td><td><span>🕐 00:02:00</span></td>
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					<td>Focus on Facts, Not Personalities</td><td><span>🕐 00:01:00</span></td>
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					<td>Use of Tone and Body Language</td><td><span>🕐 00:02:00</span></td>
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					<td>Exploring Alternative Solutions</td><td><span>🕐 00:01:00</span></td>
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					<td>Handling Challenge</td><td><span>🕐 00:03:00</span></td>
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					<td>How to Close a Difficult Conversation</td><td><span>🕐 00:02:00</span></td>
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					<td>Summary - What We've Covered</td><td><span>🕐 00:01:00</span></td>
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					<td>Thank You and Next Steps</td><td><span>🕐 00:01:00</span></td>
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					<td colspan="4"><strong>Mock Exam</strong></td>
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					<td>Mock Exam - Managing Difficult Conversations</td><td><span>🕐 00:20:00</span></td>
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					<td colspan="4"><strong>Final Exam</strong></td>
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					<td>Final Exam - Managing Difficult Conversations</td><td><span>🕐 00:20:00</span></td>
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					<td colspan="4"><strong>Order Your Certificate</strong></td>
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					<td>Order Your Certificate</td><td><span>🕐 00:00:00</span></td>
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