Description

This is a highly participative workshop aimed at giving line managers additional strategies, skills and confidence to handle the myriad of sensitive and challenging issues that may arise in the workplace. It will provide practical tools and tips for dealing with these issues appropriately, in accordance both with the client's internal policies and procedures and with any relevant employment legislation. The programme will encourage group discussion and will allow participants time to raise any specific issues they find the most challenging to handle.

The emphasis is on encouraging managers to manage positively and proactively, to role model appropriate behaviour, to recognise issues at an early stage and to take prompt action to resolve concerns informally or formally as appropriate.

RECOGNISE WHEN AN ISSUE IS SENSITIVE

KNOW HOW TO HANDLE IT, WHETHER THROUGH INFORMAL ACTION OR FORMAL PROCEDURES

ENSURE THAT THEY ACT IN ACCORDANCE WITH YOUR ORGANISATION'S POLICIES AND PROCEDURES

IMPROVE THEIR FEEDBACK SKILLS

DEAL EFFECTIVELY WITH CHALLENGING RESPONSES

MANAGE ONE-TO-ONE MEETINGS APPROPRIATELY

1. Introduction

Course objectives and benefits from attending this course

Participants' experience and confidence in this area

Personal objectives

2. Handling sensitive issues well

Types of sensitive issue

What makes an issue sensitive?

Why are these situations difficult to manage?

Participants' experiences and challenges

3. The organisational context

Quiz to refresh participants' understanding of relevant legislation such as discrimination and dismissal law

Relevant policies and procedures

Roles, responsibilities and sources of support

4. Personal issues

What personal issues may affect work?

Dealing with health issues, eg, disability, stress and mental illness, terminal illness, etc

Alcohol and drug addiction

Changes to circumstances, eg, divorce, bereavement, etc

Group exercise on strategies for handling personal issues

5. Dealing with sensitive issues

Checklist of 'managerial' skills

A conversational approach: preparing for and holding the meeting

Group exercise: understanding and managing emotional reactions in others

Managing your own emotions

6. Other sensitive issues

Group exercise focused on other sensitive issues relevant to the group such as personal hygiene, personality clashes, appearance at work, capability and performance issues, etc

Practical tips and strategies including how to give effective, constructive feedback

7. Skills practice

Preparing for, and conducting, a meeting around a sensitive situation and / or managing challenging responses

8. And finally...

Open forum - remaining challenges and 'what if' scenarios

Action planning - identifying how participants will transfer this learning into the workplace and what else they may need which will help them to do this effectively

Review and close

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Handling Sensitive HR Issues

By Maximum Performance

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