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Price on Enquiry
Price on Enquiry
Delivered Online or In-Person
You travel to organiser or they travel to you
Harpenden
Two days
All levels
Effective communicators just do it! It is a skill. And skills can be taught, which is why this two-day workshop is so very interactive, enabling participants to practise their skills in a positive, supportive environment.
The programme gives an overview of what great communication looks like - and the impact of getting it wrong. It focuses on the range of communication styles available to us and how we can build rapport with others so that we can be more in charge of the communication dynamic.
This workshop will help you:
Appreciate what great communicators do
Understand how messages are communicated
See the world through a different set of eyes
Enhance your impact
See how others may perceive you
Discover how assertive you are
Practise active listening
Use Transactional Analysis in communication
Apply the DESC technique (describe-express-specify-consequences)
Give and receive feedback
Summarise and paraphrase to ensure understanding
Solve problems - at different levels of involvement
Deal with difficult people or situations
Welcome and introduction
Participants are welcomed to the programme and invited to share their personal objectives and communication challenges
Participants are given an action plan template to complete throughout the workshop
Great communication
What great communicators do
What do you do?
Assessing your current communication effectiveness
What is your 'interference'?
Perceptions
Another view...
Cultural communication
Speed feedback
Your approach
Assertiveness in communication
The reasons why you say the things you say
The iceberg model
Your impact on others
Effective communication techniques
Giving and receiving feedback
How to adapt/pace and lead to build rapport
The Mehrabian theory of communication
DESC technique (describe-express-specify-consequences)
How to manage conflict
What is conflict?
What is your default conflict approach?
Tools and tips for managing conflict
Practice sessions
Transactional analysis
The theory bit
Types of ego states
Communicating with similar / different ego states
Reframing situations
Seeing the bigger picture
Involvementvempowerment
Your strategy for success
Actions and learning
At Maximum Performance, we are passionate about improvi...