Conflict management (In-House)

Description

Conflict is a word that conjures up many emotions. It is something that most people would prefer to avoid, if possible. Work can be an emotive place. Positive relationships can make your life at work exciting, motivating and challenging, whilst relationships that do not hold value to you could make your life very difficult and stressful, especially if there is conflict between you and your manager. This course is essential for people who want to understand where conflict can be used to positive effect and how to manage conflict in your working relationships and see it as something positive that can stimulate the environment.

Research has shown that relationships at work are an extremely high motivational factor, and for a lot of people it has a higher importance that salary! Therefore, it is essential that we invest in relationships and search out new ways to make them better in order to have a more positive influence on our surroundings. By understanding why other people are in conflict we can manage the conversation a lot better, with outcomes managed more effectively so the 'conflict' will add value to the organisation.

This participative event will cover a wide variety of exercises and personal stories, and leave course participants with a clear strategy to identify when they are in conflict with someone and how they will structure their approach to get to a satisfactory outcome.

• Know their key relationships and the strength of those relationships
• Complete the Strengths Deployment Inventory (SDI) to identify where you deploy your strengths
• Understand what is important to you and your key stakeholders
• Know how motivational value systems can influence behaviour
• Tailor your communication style to match that of your opposite party
• Know conflict strategies to resolve conflict in others
• Learn to be more assertive when challenging
• Achieve key personal, departmental and organisational objectives