Description

Compelling Communication

Effective communicators just do it! It is a skill. And skills can be taught, which is why this two-day workshop is so very interactive, enabling participants to practise their skills in a positive, supportive environment.

The programme gives an overview of what great communication looks like - and the impact of getting it wrong. It focuses on the range of communication styles available to us and how we can build rapport with others so that we can be more in charge of the communication dynamic.

Learning Objectives

This workshop will help you:

Appreciate what great communicators do

Understand how messages are communicated

See the world through a different set of eyes

Enhance your impact

See how others may perceive you

Discover how assertive you are

Practise active listening

Use Transactional Analysis in communication

Apply the DESC technique (describe-express-specify-consequences)

Give and receive feedback

Summarise and paraphrase to ensure understanding

Solve problems - at different levels of involvement

Deal with difficult people or situations

Day one

Welcome and introduction

Participants are welcomed to the programme and invited to share their personal objectives and communication challenges

Participants are given an action plan template to complete throughout the workshop

Great communication

What great communicators do

What do you do?

Assessing your current communication effectiveness

What is your 'interference'?

Perceptions

Another view...

Cultural communication

Speed feedback

Your approach

Assertiveness in communication

The reasons why you say the things you say

The iceberg model

Your impact on others

Day two

Effective communication techniques

Giving and receiving feedback

How to adapt/pace and lead to build rapport

The Mehrabian theory of communication

DESC technique (describe-express-specify-consequences)

How to manage conflict

What is conflict?

What is your default conflict approach?

Tools and tips for managing conflict

Practice sessions

Transactional analysis

The theory bit

Types of ego states

Communicating with similar / different ego states

Reframing situations

Problem-solving

Seeing the bigger picture

Involvementvempowerment

Your strategy for success

Actions and learning

Course Images

Compelling Communication

By Maximum Performance

Booking options

Highlights

Description

About The Provider

Tags

Reviews