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Price on Enquiry
Price on Enquiry
Delivered Online or In-Person
You travel to organiser or they travel to you
Harpenden
Full day
All levels
'Conflict' is a word that conjures up many emotions. It is something that most people would prefer to avoid, if possible. Work can be an emotive place. Positive relationships can make your life at work exciting, motivating and challenging, whilst relationships you regard as negative can make your life very difficult and stressful, especially if there is conflict between you and your manager.
This workshop is essential for people who want to understand where conflict can be used to positive effect, how to manage it in working relationships and how to use it as something positive that can stimulate the working environment.
Research has shown that relationships at work are an extremely high motivational factor, significantly more important than salary for a lot of people. It is therefore essential that we invest in relationships and search out new ways to make them better in order to have a more positive influence on our surroundings. By understanding why other people are in conflict we can manage the conversation a lot better, with outcomes managed more effectively so the 'conflict' will add value to the organisation.
This highly participative one-day workshop covers a wide variety of exercises and personal stories, and leaves participants with a clear strategy to identify when they are in conflict with someone and how they will structure their approach to get to a satisfactory outcome.
At the end of the session, participants will be able to:
Understand their key relationships and the strength of those relationships
Use their Strengths Deployment Inventory (SDI) profile to identify where to deploy their strengths
Understand what is important to them and their key stakeholders
Know how motivational value systems can influence behaviour
Tailor their communication style to match other people's
Use proven strategies to resolve conflict with others
Be more assertive when challenging
Achieve key personal, departmental and organisational objectives
How effective are your current working relationships?
Can I work effectively without input from others?
Who do you need to be a success?
Completion of the SDI questionnaire
An understanding of the theory
A 'trip around the triangle'
Predicting relationship interaction
Your scores and what they mean in your relationships
What is conflict?
The 3 flags of conflict
What are your conflict triggers?
Your conflict scores plotted
The conflict sequence
Early warning signs
Most productive behaviours
Least productive behaviours
Preventable/unwarranted conflict
Review of the dynamic triangle
Review of the day, personal learning and action planning
At Maximum Performance, we are passionate about improvi...