2505 Courses near Stoke On Trent

Our Management Skills Training Course will help you will gain a deeper understanding of a manager’s role & responsibility. Whether you have been promoted into a new management role or an existing manager seeking a fresh approach.

Our Stress Management Training Course is designed to provide your employees with highly practical techniques to effectively manage stress in the workplace & in their daily life.

This powerful Advanced Communication Skills Training Course will help you identify people’s communication style within 3-5 seconds of meeting them!

Our Leadership Skills Training Course will help your employees gain a deeper insight into your role as a leader whilst ensuring you confidently motivate, inspire & lead your team.

The aim of this Menopause in the Workplace Training is to equip your employees with non-biased facts. Discover how menopause affects women at work, their fellow colleagues & the working environment.

Our 1-day Telephone Skills Training Course equips your employees with best practice customer care techniques to engage with customers in professional manner.

This ilm recognised programme builds on the coaching fundamentals to focus on enhancing the coach’s self-awareness and coaching techniques, refining both practice and skill to develop a coaching style of leadership.

Take your organisation’s presentations to the next level by truly engaging second language English speakers with our specific techniques. Help them communicate key messages with confidence and clarity to the whole audience. With lots of opportunities for practice in a very safe space, participants will build their skills in the guiding hands of our experts. This bespoke course will include: Presenter self-awareness Essential cultural etiquette Powerful PowerPoint strategies for second-language speakers Linguistic mindfulness A new understanding of ‘less is more’

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong