Telephone Skills Training - Customer Care

Description

Empower your team to handle calls with confidence & professionalism.

In today's business environment, successful client interaction is crucial for improving your companies brand reputation.

Our 1-day Telephone Skills Training Course is suitable for all UK companies seeking to deliver a professional service whether your staff are responsible for communicating with suppliers, employees or customers.

• Discover a new call process.
• How to professionally answer inbound & outbound calls.
• Gain best practice listening techniques.
• Build rapport and satisfy customers’ needs quickly.
• How to effectively close the call. 
• Gain a fresh approach to succeed in customer service.

Suitability

• All Customer Facing Employees
• Front Line Staff
• Administrators
• Supervisors
• Team Leaders
• Managers