Milton Keynes 

Newport Pagnell

<ul style="color: rgb(129, 129, 129); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(129, 129, 129);"><li style="color: rgb(129, 129, 129); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(129, 129, 129);">Handset Training on Yealink &amp; Fanvil handsets</li><li style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);">3CX Web Client User Training</li><li style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);">3CX Phone App</li><li style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);">iOS &amp; Android Mobile Apps</li><li style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);">Voicemail User&nbsp;</li><li style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);">Receptionist/Switchboard</li><li style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);">Supervisor/Agent</li><li style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);">3CX Web Client Admin Training (FREE/SMB/STARTUP)</li><li style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);">3CX Management Console Admin&nbsp;Training (PRO/ENT)</li><li style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);"><em fr-original-style="" style="box-sizing: border-box;">3CX CFD (Call Flow Designer) **Coming soon!</em></li><li style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);">XIMA CCAAS on 3CX Agent, Realtime, Recording and Reporting</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Telephone Trainers Ltd

Telephone Training - New! - 3CX

<ul style="color: rgb(129, 129, 129); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(129, 129, 129);"><li fr-original-style="" style="box-sizing: border-box;">78, 79,&nbsp;88 and 99 series Handsets &amp;&nbsp;Voicemail</li><li fr-original-style="" style="box-sizing: border-box;">Cisco Call Manager (CCM) &amp; Self Care Portal</li><li fr-original-style="" style="box-sizing: border-box;">Jabber</li><li fr-original-style="" style="box-sizing: border-box;">WebEx Meetings</li><li fr-original-style="" style="box-sizing: border-box;">WebEx Training Centre</li><li fr-original-style="" style="box-sizing: border-box;">WebEx Events Centre</li><li fr-original-style="" style="box-sizing: border-box;">Attendant Console Standard&nbsp;and Advanced&nbsp;Console (ARC)</li><li fr-original-style="" style="box-sizing: border-box;">UCCX/UCCE and Finesse Agent &amp; Supervisor</li><li fr-original-style="" style="box-sizing: border-box;">CUIC Reporting</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Telephone Training - Cisco

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(129, 129, 129); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(129, 129, 129);">Our telephone training takes place in your normal working situation, using the actual&nbsp;telephones and software, and the programming software clients that trainees will use when fully trained.</span><br style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);"><br style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);"><span style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);">Our trainers will travel anywhere in the world to train you face to face, or if you prefer, we can offer our whole training catalogue remotely using Teams or Zoom.</span><br style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);"><br style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);"><span style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);">On-site and live remote telecoms training sessions have a general reputation as most effective for trainees to continue to efficiently carry out their telecoms usage, programming and own in-house training of future new employees.</span><br style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);"><br style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);"><span style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129);">On-site training&nbsp;involves employees training at their place of work while they are doing their actual job, or in pre-organised classroom training sessions, based around hands-on interaction, trainer Q&amp;A and all carried out using your own site telephone system.</span></p><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;">&nbsp;<img src="https://www.telephone-trainers.com/uploads/4/8/9/5/48953913/avaya-equinox-desktop.jpg" style="width: 122px; cursor: pointer; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 122px;" fr-original-class="fr-draggable"> <img src="https://www.telephone-trainers.com/uploads/4/8/9/5/48953913/zima-wallboard.png" style="width: 148px; cursor: pointer; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 148px;" fr-original-class="fr-draggable"> <img src="https://www.telephone-trainers.com/uploads/4/8/9/5/48953913/3cxphone-for-windows.jpg" style="width: 145px; cursor: pointer; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 145px;" fr-original-class="fr-draggable">&nbsp;</div><div style="color: rgb(129, 129, 129) !important; box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129) !important;"><span style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style="color: rgb(129, 129, 129);"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div style="color: rgb(129, 129, 129) !important; box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129) !important;"><span style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style="color: rgb(129, 129, 129);">Our telephone trainers also offer consultations on your new or current telephone systems: looking into how you currently use your system, making suggestions on how programming could be tweaked and changed to improve your current usage, how to improve on call handling methods, and informing you of additional products which may&nbsp;be available on your system that you may not be aware of. This&nbsp;could help improve the level of communication across your company and interactions with your customers.</span><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(129, 129, 129); box-sizing: border-box;" fr-original-style="color: rgb(129, 129, 129);">We believe t</span>elephone handset and voicemail training sessions are essential to the smooth and efficient&nbsp;running of your company, making sure your staff are aware of all the features and benefits that the telephone handsets can offer, and ensuring calls are dealt&nbsp;with quickly and effectively.</div><div style="color: rgb(129, 129, 129) !important; box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129) !important;"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><img src="https://www.telephone-trainers.com/uploads/4/8/9/5/48953913/avaya-179-1.jpg" style="width: 109px; cursor: pointer; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 109px;" fr-original-class="fr-draggable">&nbsp;<img src="https://www.telephone-trainers.com/uploads/4/8/9/5/48953913/capture.jpg" style="width: 110px; cursor: pointer; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 110px;" fr-original-class="fr-draggable">&nbsp;<img src="https://www.telephone-trainers.com/uploads/4/8/9/5/48953913/horizon-vvx450-new-pic.jpg" style="width: 111px; cursor: pointer; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 111px;" fr-original-class="fr-draggable">&nbsp;<img src="https://www.telephone-trainers.com/uploads/4/8/9/5/48953913/3cx-fanvil-s4u.png" style="width: 126px; cursor: pointer; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 126px;" fr-original-class="fr-draggable">&nbsp;</div><div style="color: rgb(129, 129, 129) !important; box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129) !important;"><br fr-original-style="" style="box-sizing: border-box;">System administration training is available to teach new administrators how to manage and control a variety of system features. This type of training is especially important when new administrators have little or no previous telecom knowledge or experience, but it is equally important at all levels to ensure the new system is utilised to its maximum capability. <br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">Administration days or Call Centre Software training days take one full day to complete.</div><div style="color: rgb(129, 129, 129) !important; box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129) !important;"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;"><h2 style="color: rgb(129, 129, 129) !important; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(129, 129, 129) !important;">Full Day Example: &nbsp;9:30 - 16:00</h2><div style="color: rgb(129, 129, 129) !important; box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129) !important;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Day Structure</strong>&nbsp;<br fr-original-style="" style="box-sizing: border-box;">09:30 - 10:45 &nbsp;Handset &amp; VM session for up to 8 people<br fr-original-style="" style="box-sizing: border-box;">10:45 - 12:00 &nbsp; Handset &amp; VM session for up to 8 people<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">12:00 - 12:45 &nbsp;Lunch&nbsp;<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">12:45 - 14:00 &nbsp;Handset &amp; VM session for up to 8 people<br fr-original-style="" style="box-sizing: border-box;">14:00 - 15:15 &nbsp; Handset &amp; VM session for up to 8 people<br fr-original-style="" style="box-sizing: border-box;">15:15 - 16:30 &nbsp; Handset &amp; VM session for up to 8 people</div><div style="color: rgb(129, 129, 129) !important; box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129) !important;"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;"><h2 style="color: rgb(129, 129, 129) !important; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(129, 129, 129) !important;">Half Day Example: &nbsp;9:30 - 13:00</h2><div style="color: rgb(129, 129, 129) !important; box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129) !important;">Switchboard training takes half a day (3-4 hours for up to 3 people). If you want to train more than 3 people, you may need to extend the day to a full day, to ensure everyone gets to have hands-on training on the switchboard.&nbsp;</div><h2 style="color: rgb(129, 129, 129) !important; box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129) !important;">Super Users and Train the Trainer Sessions</h2><div style="color: rgb(129, 129, 129) !important; box-sizing: border-box;" fr-original-style=" color: rgb(129, 129, 129) !important;">Super User sessions can also be organised to show advanced system features in order to provide an ongoing training service to their colleagues, once the trainers have left the site.</div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Telephone Training - Live On-Site and Remote Training Sessions 

Cardiff

Eyesto Education

English as a Foreign Language (EFL)

English Language Teaching

English Speaking

English for Academic Purposes (EAP)

English as a Second Language

English

Business English

LEVEL UP YOUR ENGLISH SKILLS WITH US.

Belfast

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Firefighting or solving the same problems week after week? Create a problem-solving culture in your business with this proven methodology.</strong></p><p id="isPasted" style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Overview</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">When your company runs into a major problem, you need to address it quickly. However, you also need to deal with it thoroughly and ensure that it doesn&#39;t recur &ndash; and this can take a lot of effort and elapsed time.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">The 8D Problem Solving Process helps you do both of these seemingly contradictory things, in a professional and controlled way.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Do your staff know the difference between Point of Cause, Direct Cause, and Root Cause? If they don&rsquo;t, then you&rsquo;ll always be solving the same problems time after time &ndash; they&rsquo;ll never go away!</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">At the Centre for Competitiveness (CforC) we have designed an approach using structured problem-solving techniques that are used in Quality Management Systems throughout the world by millions of companies. A selection of the more frequently used of these problem-solving tools have been customised and brought together in an easy to use and high impact approach &ndash; The 8D Problem Solving Methodology.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This 8D approach is built upon the approach to problem solving used throughout the world&rsquo;s automotive industry yet customised to suit Northern Ireland companies &ndash; from SME&rsquo;s to large organizations and everything in-between.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">It incorporates 8 problem-solving tools designed to link together to provide an 8-step process (hence the name 8D) in a structured and systematic manner. This process is actually delivered through an 8D template that makes it easy and effective for people to do.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Structure of the Course</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This one-day, highly interactive workshop will provide you with all the skills you need to use the CforC 8D Approach to Problem Solving. Delegates use the 8D template to solve a real problem as they go through the learning of all the individual tools. High emphasis is also placed upon the soft skills of problem-solving team working, as it is in this area that the high impact benefits are won or lost. This means that, on the day, every delegate will have used the 8D approach and template to solve a real problem (which is not easy to solve!), thus building knowledge and confidence to lead and participate in 8D problem solving teams back at your organisation.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Each participant will take away with them:</p><ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">A grounded understanding of the critical few tools for successful root cause problem solving.</li><li fr-original-style="" style="box-sizing: border-box;">An 8D template that can be used in the workplace the next day.</li><li fr-original-style="" style="box-sizing: border-box;">Tips and suggestions for removing barriers and obstacles to problem solving.</li><li fr-original-style="" style="box-sizing: border-box;">Increased confidence due to the successful application of the method with a workshop example.</li></ul><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who Would Benefit from this 8D Approach?</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Owner-managers, managers at all levels in the organisation, especially team leaders, supervisors and middle managers. This 8D approach is suitable for ALL types of company or organisation, not just manufacturing, but also services of any description, public and voluntary sectors, in fact, any organisation that finds itself regularly firefighting.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cost</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In-house workshops for up to 12 participants: &pound;1500 + VAT per group</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">In-House Option</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This workshop is delivered in-house as a stand-alone training workshop or integrated into wider improvement activities. In-house training also provides the opportunity to tailor training to the specific needs of your organization and use an actual problem to demonstrate the methodology. Contact us for bespoke pricing at compete@cforc.org We will be happy to discuss Problem Solving in the context of your own business needs.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><br fr-original-style="" style="box-sizing: border-box;"></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><em fr-original-style="" style="box-sizing: border-box;">If you are not yet a member but are already thinking about joining CforC, you can find more information on how to become a member and the benefits by clicking&nbsp;</em><a href="http://www.cforc.org/join-us" rel="nofollow noopener noreferrer" style="color: var(--eds-control,#3659e3); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: var(--eds-control,#3659e3);"><em fr-original-style="" style="box-sizing: border-box;">here</em></a><em fr-original-style="" style="box-sizing: border-box;">.</em></p>

Centre for Competitiveness

Firefighting or solving the same problems week after week? Create a problem-solving culture in your business with this proven methodology.

Creative Problem Solving

<p id="isPasted" style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The fundamental tool to identify waste, create effective process flow, reduce process cycle times, and implement process improvement.<br fr-original-style="" style="box-sizing: border-box;"></strong></p><p id="isPasted" style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Overview</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Many organizations that have started down the &ldquo;Lean Journey&rdquo; have realized that improvement events alone are not enough to take the organization to the next level of excellence, productivity, and efficiency. Improvement events create localized improvements, however, Lean tools such as Value Stream Mapping strengthens the gains obtained by providing vision and plan that connect all improvement activities.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">The primary purpose of creating a value stream map is to show you the places where you can improve your process by visualizing both its value-adding and wasteful steps. It employs a flowchart documenting every step in the process and therefore helps to identify waste, look for ways to reduce or eliminate the waste, and create effective flow of materials and information through all the processes in an organization.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">It is widely used to improve individual processes but can also be used to analyse and design flows at the system level across multiple processes, or across different departments.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Structure of the Course</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Our Value Stream Mapping Training course has been designed as a one-day programme so that your business can use it as the tool that allows you to see waste in manufacturing, production, and business processes, and provides the foundation for the creation of plans to remove or streamline non-value-adding steps. This is achieved by analysing the current state and designing a future state for the series of events that take a product or service from its beginning through to the customer.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">In Value Stream Mapping we follow a process from start to finish monitoring and measuring what happens within, and between, each process step. A flow diagram showing the process is drawn to reflect the current state of the operation. The non-value actions are identified in each step, and the process is analysed for opportunity to drastically reduce and simplify it to the fewest actions necessary.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">By reducing wastefulness, the redesigned process becomes more streamlined (the right things are being done) and more efficient (needing fewer resources). The reengineered process is flow charted in its future state with process steps and information flows redesigned, simplified, and made less expensive.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Although value stream mapping is often associated with manufacturing, it is also used in logistics, supply chain, service-related industries, healthcare, software development, product development, administrative and office processes.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This one-day, highly interactive workshop will provide you with all the skills you need to use the Value Stream Mapping approach to make your processes more efficient. Delegates will analyse a real process, map the current state of a real process, identify waste in the process, and apply the tools to map the future state streamlining the process and achieving greater efficiency and productivity, thus building knowledge and confidence to lead and participate in mapping processes back at your organisation.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who would benefit from this Approach?</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Anyone who manages a process and wishes to make it more efficient and productive will benefit from this workshop. Managers who make decisions, and employees who work on the process being mapped should also be involved.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cost</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">In-house workshop for up to 12 participants: &pound;1500 + VAT per group.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">In-house Option</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This workshop is delivered in-house as a stand-alone training workshop or integrated into wider improvement activities. In-house workshops have the added benefit that an process trainees are familiar with can be used during training to demonstrate the value of the methodology and help make the training relevant. Contact us for bespoke pricing at compete@cforc.org. We will be happy to discuss Value Stream Mapping in the context of your own business needs.</p>

The fundamental tool to identify waste, create effective process flow, reduce process cycle times, and implement process improvement.

Value Stream Mapping Workshop

Harpenden

<p>Recruiting the right employee for your team is an incredibly important decision. The process itself can be both time-consuming and costly, so attracting and selecting the very best candidate for your position is an essential outcome. This one-day course provides a solid foundation for anyone new to recruitment or those seeking a refresher or update. The emphasis is on the use of a structured approach where good preparation and effective interviewing skills and techniques help maximise the success of your process, ensure consistency with your internal procedures, and minimise risk.</p>
<p>Participants will be asked to bring along information that relates to a vacancy they are, or are likely to be, recruiting to in the future, such as a relevant job description and person specification. They will work with this material throughout the training including reviewing criteria, determining appropriate selection methods and writing high quality interview questions. Participants will have the opportunity of trying out these questions in the afternoon when they will prepare for and conduct an interview. Participants will receive individual feedback, coaching and support throughout the session to enhance their skills and to build their confidence as interviewers.</p><ul><li>UNDERSTAND THE IMPORTANCE OF GETTING RECRUITMENT RIGHT BY ADOPTING A STRUCTURED, OBJECTIVE AND CONSISTENT APPROACH IN LINE WITH INTERNAL PROCEDURES</li><li>KNOW THE IMPORTANCE OF THE JOB DESCRIPTION AND PERSON SPECIFICATION IN UNDERPINNING THE RECRUITMENT PROCESS AND HAVE IDENTIFIED APPROPRIATE SELECTION CRITERIA FOR A RELEVANT ROLE</li><li>UNDERSTAND HOW TO SHORTLIST EFFECTIVELY AND HOW TO GAIN EVIDENCE BY USING DIFFERENT ASSESSMENT METHODS APPROPRIATELY</li><li>KNOW HOW TO PREPARE FOR AND CONDUCT EFFECTIVE INTERVIEWS; INCLUDING HOW TO WRITE HIGH QUALITY INTERVIEW QUESTIONS AND HOW TO ASSESS CANDIDATES' RESPONSES</li><li>HAVE EXPLORED TYPICAL BARRIERS THAT PREVENT AN INTERVIEW BEING ROBUST AND ADOPT PRACTICAL STRATEGIES TO KEEP AN INTERVIEW ON TRACK</li><li>BE ABLE TO OBJECTIVELY EVALUATE ALL CANDIDATES AND MAKE THE RIGHT SELECTION</li><li>HAVE BUILT KNOWLEDGE, SKILLS AND CONFIDENCE THROUGH PRACTICAL EXERCISES INCLUDING PREPARING FOR AND CONDUCTING A PRACTICE INTERVIEW</li></ul><section>
                    <h3>1. Welcome</h3><ul><li>Workshop objectives and benefits from attending</li><li>Participants' experience and confidence in this area</li><li>Personal objectives</li></ul><h3>2. Getting recruitment right</h3><ul><li>The purpose and importance of recruitment and selection</li><li>The cost and potential consequences of poor selection</li><li>Minimising legal risk: practical implications of The Equality Act 2010 and other relevant legislation</li><li>The benefits of a structured, objective and consistent approach</li></ul><h3>3. The process</h3><ul><li>Key stages (with reference to internal procedures)</li><li>Roles, responsibilities and sources of support</li><li>The importance of having robust job descriptions and person specifications</li><li>Identifying specific knowledge, skills and behaviours required for the role</li><li>Checking and refining essential and desirable selection criteria</li><li>Advertising the vacancy and how to screen / short-list against your selection criteria</li><li>Essential documentation and data protection</li></ul><h3>4. Selection methods</h3><ul><li>Assessing candidates against your selection criteria; the search for evidence</li><li>Understanding and using a range of different assessment methods and tools</li><li>Exploring common beliefs about interviewing; understanding the psychology and limitations of interviewing, eg, the 'Horn and Halo' effect, unconscious bias, etc</li><li>Making interviews robust and ensuring a fair and objective approach</li></ul><h3>5. Preparing to interview</h3><ul><li>Preparing for different types of Interview, eg, 1:1, panel interviews</li><li>Preparing your questions; the value of different question types; questions to avoid</li><li>How to write high quality behavioural questions for the role</li><li>Structuring the interview; developing an interview plan</li><li>Planning the logistics and preparing the interview room</li><li>Preparing yourself; planning your approach; creating a positive impression</li></ul><h3>6. The interview</h3><ul><li>Welcoming the candidate and creating rapport</li><li>Essential interviewing skills, eg, questioning, active listening skills and non-verbal communication</li><li>How to assess responses; looking for STAR answers</li><li>Controlling the interview; practical tips on managing difficult situations</li><li>Taking notes; documentation</li></ul><h3>7. Interviewing skills practice</h3><ul><li>Participants prepare for and conduct an interview in small groups</li></ul><h3>8. Evaluation: making the right decision</h3><ul><li>How to evaluate candidates against your criteria</li><li>Making an objective decision</li><li>Next steps: offering the position, feedback to unsuccessful candidates, etc</li><li>Taking time to reflect: enhancing your skillset and incorporating learning for next time</li></ul><h3>9. Evaluation: making the right decision</h3><ul><li>Open forum - remaining challenges and 'what if' scenarios</li><li>Action planning - identifying how participants will transfer this learning into the workplace and what else they may need which will help them to do this effectively</li><li>Review and close</li></ul>


                </section>

Maximum Performance

Recruitment and Selection Interviewing for Managers

<h2>Communication Skills: In-House</h2><p>Master the tools and techniques you need to communicate effectively, confidently and professionally in the workplace, whether writing emails, speaking over the phone (including conference calls) or meeting others face-to-face.</p><p>Learn how to express yourself even more concisely, precisely and clearly with a keen focus on knowing what you want to achieve, understanding the audience and considering the context.</p><p>The workshop focuses on the more challenging situations, such as when you need to be assertive, deliver bad news or win others over to your point of view.</p><p><strong>Delivery:</strong> Available as a full-day, half-day, bite-sized programme or webinar. Virtual and in-house delivery options. </p><ul><li>Learn how to select the appropriate communication medium (email, telephone or face-to-face)</li><li>Be able to organise and express messages relevant to the audience, objective and context</li><li>Know how to communicate more clearly, precisely and concisely in a range of situations</li><li>Practise new techniques to enhance your communication in the workplace</li><li>Understand how best to ask questions to establish needs and relevant information</li><li>Appreciate the impact of assumptions and know how to eradicate them</li></ul><section>
                    <h3>The communication cycle</h3><ul><li>The message we want to send isn't always what the receiver gets</li><li>Understanding the three channels of communication: visual / vocal / verbal</li><li>How challenges and misunderstandings can arise:<ul><li>When the visual disappears (telephone and teleconferencing)</li><li>When the vocal disappears (writing)</li></ul></li></ul><h3>Which medium when?</h3><ul><li>When is it best to put it in writing?</li><li>When should you use the phone?</li><li>When is face-to-face the best choice?</li><li>Issues to consider when you have difficult messages to deliver, when you want to influence and persuade, or when the situation is getting emotional</li></ul><h3>Four steps to communicating well</h3><ul><li>Thinking about your objective</li><li>Thinking about the recipient</li><li>Selecting the content</li><li>Making it compelling</li></ul><h3>Communicating effectively in writing</h3><ul><li>The importance of being clear, precise and concise</li><li>How to create a logical, coherent flow, make the content accessible and get the tone right - the A to B model</li><li>The power of short sentences and simple language</li><li>How to write emails that get read and get results</li><li>'Wimp talk' versus 'power talk' - why it's important to avoid softeners and qualifiers</li><li>How to write an effective email</li></ul><h3>Adapting your communication style</h3><ul><li>A question of style</li><li>What's yours? - questionnaire</li><li>How to adapt it</li></ul><h3>Telephone and teleconference skills</h3><ul><li>Using verbal and vocal channels</li><li>How to explain things clearly over the telephone</li></ul><h3>Assumptions and misunderstandings</h3><ul><li>Understanding the dangers</li><li>How 'mind-reading', making assumptions and jumping to conclusions can sabotage effective communication</li><li>Why you should avoid interrupting people when you think you know what they're going to say</li><li>The importance of suspending judgment, being patient and listening carefully</li><li>Making the content of your communication explicit rather than implicit</li></ul><h3>Precision questioning</h3><ul><li>How to eradicate assumptions and avoid misunderstandings</li><li>What makes a question powerful?</li><li>What questions should you avoid?</li><li>The problems with leading questions</li></ul><h3>Active listening</h3><ul><li>The power of active listening</li><li>How to show active listening</li></ul><h3>Communicating effectively face-to-face</h3><ul><li>1-to-1s and meetings</li><li>How to build and maintain rapport</li><li>Using body language and eye contact</li><li>Communicating confidently and assertively when stating your opinion, making requests or giving feedback</li></ul><h3>Difficult conversations</h3><ul><li>How to communicate well in difficult conversations</li><li>Effectively managing your emotional state</li></ul><h3>Actions and next steps</h3><ul><li>Review</li><li>Personal action planning</li></ul>


                </section>

Communication Skills: In-House

<h2>Brilliant Workshops</h2><p>At some point in your life you will have attended a workshop, but what happens when you are asked to deliver one? Some people relish the opportunity while others are scared by it. Whatever you feel about public speaking, it is a skill that is admired by many.</p><p>This hands-on three-day workshop will help you plan, perform and analyse your workshop. With the trainer, you will be practising the workshop you have been asked to deliver, making the learning real and giving you the chance to practice.</p><h3>Learning Objectives</h3><p>This workshop will help you:</p><ul><li>Understand the difference between trainer and facilitator</li><li>Learn key questioning skills</li><li>Discover ways of planning and designing workshops</li><li>Know your audience</li><li>Develop your own presentation style</li><li>Understand and manage group dynamics</li><li>Analyse how the presentation is going</li><li>Effectively evaluate your performance once it is over</li><li>Learn what to do next</li></ul><section>
                    <h3>Day one</h3><ul><li>Welcome and introduction</li><li>Participants are welcomed to the programme and invited to share their personal objectives and communication challenges</li><li>Participants are given an action plan template to complete throughout the workshop</li></ul><h4>What, who, when, how and why?</h4><ul><li>Trainer or facilitator?</li><li>What does the client want?</li><li>What does the client need?<ul><li>Identification</li><li>Generating solutions</li><li>Agree preferred solution</li><li>Implement solution</li></ul></li><li>Questioning skills</li><li>The learning contract</li><li>Holding up the mirror</li></ul><h4>Do I have the skills?</h4><ul><li>Playing to your strengths</li><li>Perceptual positioning</li></ul><h4>Planning and design</h4><ul><li>Types of delivery</li><li>Structuring your talk/presentation</li><li>Designing your own workshop</li><li>Pre-work - pros and cons</li><li>Tools and types of supporting resources</li></ul><h4>Know your audience</h4><ul><li>Why are they there?</li><li>Learning styles</li><li>Roles of resistance</li><li>Handouts or workbooks or other?</li><li>Timevqualityvcost</li></ul><h4>Presentation styles and your stage</h4><ul><li>Making a brilliant impact</li><li>Creating the right impression</li><li>Building your confidence</li><li>Your speech profile</li><li>The venue and room layout</li></ul><h3>Day two</h3><h4>Now it's over to you...</h4><ul><li>Opening lines</li><li>Challengevsupport model</li><li>Controlling nerves</li><li>Internal and physical warm-ups</li></ul><h4>Managing group dynamics</h4><ul><li>Ground rules - pros and cons</li><li>Dealing with challenging types of people</li><li>Stages of group dynamics</li><li>Adaptors and innovators</li><li>Social styles</li></ul><h4>How well's it going?</h4><ul><li>I think it's going well - you need more!</li><li>Energy levels</li><li>Your cultural architects</li><li>Crave the feedback</li></ul><h3>Day three</h3><h4>Evaluation</h4><ul><li>When to evaluate</li><li>What are we measuring?</li><li>Evaluation approaches</li></ul><h4>Your session evaluated</h4><ul><li>Feedback from your session</li><li>Did you measure what you wanted to measure?</li><li>What you did well/could do differently</li></ul><h3>What next?</h3><ul><li>What happens one month on? Did you make a difference?</li><li>Measuring return on investment</li><li>Learning nudges</li><li>Capture success and spread it</li></ul>


                </section>

Brilliant Workshops

<h2>From Team Member to Team Leader: In-House</h2><h3>What are you letting yourself in for?</h3><p>Organisations constantly give people their first line management role because the individual has been identified as being good at their day job, not necessarily being good with people.</p><p>People skills are a very different skillset from dealing with processes and tasks. Managing people can be the best job in the world, or the worst. No-one tells you what it's like until you find out for yourself. &amp;'You'll be fine' is all you may get.</p><p>This programme is your opportunity to find out in advance what you might be letting yourself in for and whether it's right for you - whether at this stage in your career, a bit later, or perhaps never. This can save you and your organisation time, effort and heartache.</p><p>You'll find out what's needed to transition from team member to team leader. You'll learn what are the characteristics of good managers and see how you think you'll measure up. You'll discover what to look out for in the early days - what are the most common pitfalls awaiting the new manager and how can you avoid them?</p><p>It's a very practical programme which will boost your confidence in managing people and help make the learning curve a little less steep as you transition from team member to team leader. It will help you develop the skills you will need for the rest of your career - it might well be the most useful programme you ever attend!</p><h3>What's in it for you?</h3><ul><li>Have a benchmark for what great managers do and don't do - see how you measure up</li><li>Discover the pitfalls to look out for and develop strategies to deal with them</li><li>Identify your development areas to lead others effectively</li><li>Understand the importance of body language when communicating with your team - learn what to do, what not to do</li><li>Know how to deal with challenging employee behaviours</li><li>Find out what are the most common management dilemmas and how to deal with them</li><li>Boost your confidence for stepping up to management - or consider why it might not be for you</li></ul><section>
                    <h3>What are you letting yourself in for?</h3><ul><li>What makes someone a great manager?</li><li>The importance of preparation for management</li><li>Why would you want to manage others?</li><li>What makes a good boss?... and a bad one?</li></ul><h3>Key management skills</h3><ul><li>Knowing what it takes to be a manager - and how to get there</li><li>Adapting for different teams and individuals</li><li>Not taking a &amp;'one size fits all' approach</li><li>Profile of an &amp;'ideal' manager</li><li>Assessing yourself against the benchmark - where are you now?... where do you need to be?</li><li>Readiness to manage</li></ul><h3>Others' reactions to you getting the job!</h3><ul><li>How will other people, especially fellow team members, react to you getting the job?</li><li>Positive reactions - what to expect</li><li>Negative reactions - what to expect</li><li>What can you do to emphasise the positive, reduce the negative?</li></ul><h3>The first month</h3><ul><li>Making an impact in the early stages</li><li>Scoping effectively and building the right plans</li><li>A simple technique to brainstorm what you need to cover/do/achieve in that first month</li></ul><h3>People skills</h3><ul><li>Skills needed to be an effective manager</li><li>Developing the ability to inspire, motivate or support others</li><li>A simple questionnaire to reflect on the skills needed to engage and develop</li></ul><h3>Body language</h3><ul><li>The crucial importance of body language</li><li>How do you come across?</li><li>Avoiding &amp;'emotional leakage'</li><li>Moving with purpose</li><li>Giving an impression of confidence</li></ul><h3>The transition from team member to team leader</h3><ul><li>Stepping up</li><li>Pitfalls</li><li>Opportunities</li><li>The &amp;'us and them' dilemma</li><li>How to overcome challenges in transition</li></ul><h3>Meeting your team</h3><ul><li>How to outline your role and vision for your team</li><li>Using initial meetings to clarify roles and relationships as well as expectations</li><li>Understanding what your people want and need</li><li>Creating a relationship of open dialogue</li><li>Prepare for an initial meeting with the team</li></ul><h3>Management dilemmas</h3><ul><li>Handling challenging behaviour</li><li>Scenarios</li><li>Common issues faced by team leaders and managers - and how to deal with them</li></ul><h3>Actions and next steps</h3><ul><li>Review</li><li>Personal action planning</li><li>Next steps</li></ul>


                </section>

From Team Member to Team Leader: In-House

Edinburgh

Leicester

<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">P600 provides delegates with the necessary skills and knowledge to improve their understanding of Performance Measurements in LEV.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">For many this will act as a starting point in their progression towards a career in LEV. &nbsp;P600 can be taken by newcomers to the field of LEV or by less experienced LEV personnel as part of their progression towards a Level 4 qualification, eg&nbsp;<a href="https://www.oxyl8.com/product/p601-thorough-examination-and-testing-of-local-exhaust-ventilation-lev-systems/" target="_blank" rel="noopener" style="color: rgb(10, 78, 112); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(10, 78, 112);">P601</a>&nbsp;&ndash;&nbsp;<a href="https://www.oxyl8.com/product/p604-performance-evaluation-and-management-of-local-exhaust-ventilation-systems/" target="_blank" rel="noopener" style="color: rgb(10, 78, 112); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(10, 78, 112);">P604</a>&nbsp;series). P600 is a Level 3 course.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">It does not confer &lsquo;competency&rsquo; on the delegate to allow them to undertake stutory examinations and tests under CoSHH Reg 9.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In general terms &ndash; by attending this P600 delegates will gain knowledge and understanding of the:-</p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li fr-original-style="" style="box-sizing: border-box;">Basic components of local exhaust ventilation systems.</li><li fr-original-style="" style="box-sizing: border-box;">Methodologies for undertaking the performance testing of LEV equipment</li><li fr-original-style="" style="box-sizing: border-box;">Qualitative visualisation techniques (smoke release/&rsquo;dust lamp&rsquo; etc).</li><li fr-original-style="" style="box-sizing: border-box;">Quantitative measurement techniques (anemometers, Pitot tubes etc).</li></ul>

OXYL8 Ltd

Energy Performance Certificate

Professional Skills Course (PSC)

Local Exhaust Ventilation (LEV)

FA Level 1

P600 is an introductory one-day LEV course

P600 LEV Methods for Testing Performance

P600 LEV 1 Day Course

<div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is for those who would like to start a business as a Colour Consultant. </p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course is designed for trainees worldwide and is delivered over five colour modules plus one marketing module, each lasting four hours. Including homework, the complete course will take up approximately 30 hours of your time.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There are no prerequisites for signing up for this course, we will take you through all the theory and practical sessions, building your knowledge and confidence in the subjects.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our virtual approach to training means that you really do have the best seat in the house!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">All of the sessions are conducted &lsquo;live&rsquo; and online by your Colour Me Beautiful trainer. Classes are kept deliberately small to enhance your learning; maximum number 4.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Immediately after your virtual training you will have the flexibility to run your own&nbsp;Colour Me Beautiful&nbsp;business as a colour consultant, meaning you can start to earn money straight away.</p><div style="color: rgb(10, 10, 10); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(10, 10, 10);"><h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">TOPICS</h5></div><div style="color: rgb(10, 10, 10); box-sizing: border-box;" fr-original-style=" color: rgb(10, 10, 10);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The History of Colour Me Beautiful</li><li fr-original-style="" style="box-sizing: border-box;">The Colour Me Beautiful System</li><li fr-original-style="" style="box-sizing: border-box;">Dominant Colour Types</li><li fr-original-style="" style="box-sizing: border-box;">Understanding colour terms</li><li fr-original-style="" style="box-sizing: border-box;">Draping techniques for women &amp; men</li><li fr-original-style="" style="box-sizing: border-box;">Practise on volunteers</li><li fr-original-style="" style="box-sizing: border-box;">Cosmetic colour selection and application</li><li fr-original-style="" style="box-sizing: border-box;">Conducting a consultation</li><li fr-original-style="" style="box-sizing: border-box;">Setting up and marketing your business</li><li fr-original-style="" style="box-sizing: border-box;">How to conduct group presentations</li></ul><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">As well as training in colour, we also include business and marketing, sales and presentation skills, along with ongoing training to enhance your skills.</span></div><div style="color: rgb(10, 10, 10); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(10, 10, 10);"><h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">By the end of this course you will</h5></div><div style="color: rgb(10, 10, 10); box-sizing: border-box;" fr-original-style=" color: rgb(10, 10, 10);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Be confident in assessing the dominant colouring using the Colour Me Beautiful system</li><li fr-original-style="" style="box-sizing: border-box;">Be able to conduct a colour analysis using the dominant colours</li><li fr-original-style="" style="box-sizing: border-box;">Be confident in applying a simple make-up routine to your client</li><li fr-original-style="" style="box-sizing: border-box;">Have the required knowledge to market your business</li><li fr-original-style="" style="box-sizing: border-box;">Understand the Colour Me Beautiful back office procedures</li></ul><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">You will receive</strong></div><div style="color: rgb(10, 10, 10); box-sizing: border-box;" fr-original-style=" color: rgb(10, 10, 10);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">20 hours of live online colour tuition with your tutor</li><li fr-original-style="" style="box-sizing: border-box;">4 hours live online business &amp; marketing training</li><li fr-original-style="" style="box-sizing: border-box;">Starter Kit</li><li fr-original-style="" style="box-sizing: border-box;">Comprehensive training manual</li><li fr-original-style="" style="box-sizing: border-box;">Certificate upon completion</li><li fr-original-style="" style="box-sizing: border-box;">Trade account</li><li fr-original-style="" style="box-sizing: border-box;">Access to the consultant support forum</li><li fr-original-style="" style="box-sizing: border-box;">Access to consultant lounge</li><li fr-original-style="" style="box-sizing: border-box;">International directory listing</li><li fr-original-style="" style="box-sizing: border-box;">12 months Colour Me Beautiful licence upon course completion</li></ul></div></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></div>

Colour Me Beautiful

Beauty Specialist

Color Theory

Cosmetics

Beauty & Makeup

Beauty Therapy

Learn the foundation to colour analysis with this 5 day live and online, interactive course

Intermediate Colour Analysis

General Admission

<p style="color: rgb(62, 62, 62); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(62, 62, 62);">Brightcore Consultancy delivers Senior Mental Health Lead training in schools and colleges which meets the Department for Education&rsquo;s quality criteria, and our course is in fact the highest rated of all the nationally DfE approved Senior Mental Health Lead training courses, scoring a perfect 5/5 in each of the 9 DfE quality assurance standards during the quality assurance process. It also has an incredible average delegate rating of 4.97 out of 5 for overall quality, with 100% of former delegates recommending the course (please see our many fantastic testimonials<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong><a href="https://www.brightcoreconsultancy.com/brightcore-testimonials" target="_self" style="color: inherit; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;"><span style="color: rgb(36, 173, 120); box-sizing: border-box;" fr-original-style=" color: rgb(36, 173, 120);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">here</strong></span></a>).</p><p style="color: rgb(36, 35, 35); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(36, 35, 35);">The highly acclaimed Senior Mental Health Lead Training and Certificate is an extensive and authoritative training course that ensures schools/colleges have the most comprehensive, effective and financially viable whole-school/college approach to mental health and wellbeing in place. Since September 2021, this course has been <span style="color: rgb(36, 173, 120); box-sizing: border-box;" fr-original-style=" color: rgb(36, 173, 120);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">fully funded by the DfE for eligible schools</strong></span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong><span style="color: rgb(36, 173, 120); box-sizing: border-box;" fr-original-style=" color: rgb(36, 173, 120);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">and colleges</strong></span>. Schools and Colleges that are ineligible for the grant are, of course, more than welcome to enrol on the course but will need to self-fund their place.</p><p style="color: rgb(36, 35, 35); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(36, 35, 35);">Working with an&nbsp;<span style="color: rgb(36, 173, 120); box-sizing: border-box;" fr-original-style=" color: rgb(36, 173, 120);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">expert trainer and a highly experienced Senior Mental Health Lead</strong></span>, who has&nbsp;<span style="color: rgb(36, 173, 120); box-sizing: border-box;" fr-original-style=" color: rgb(36, 173, 120);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">trained Senior Mental Health Leads in over 1000 schools and colleges nationwide</strong></span>, you will be introduced to the DfE&rsquo;s requirements for the role of the DSMHL, and learn proven, long-term, evidence-based strategies to create, lead and promote a dynamic, bespoke mental health and wellbeing approach for your setting.</p><ul style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(62, 62, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Our course consists of three days of live instructor-led training as well as an additional 1-2-1 review and coaching session, and costs&nbsp;<span style="color: rgb(36, 173, 120); box-sizing: border-box;" fr-original-style=" color: rgb(36, 173, 120);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&pound;520+VAT per delegate.</strong>&nbsp;</span>(For schools and colleges who have already completed the training with us and now wish to train further colleagues, we offer a&nbsp;<span style="color: rgb(36, 173, 120); box-sizing: border-box;" fr-original-style=" color: rgb(36, 173, 120);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">subsidised rate for additional delegates of &pound;390+VAT</strong></span>&nbsp;- please just email us if this is an offer you would like to take up.)</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(62, 62, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Places are limited to a maximum of 15 delegates per course to ensure high quality, bespoke training.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(62, 62, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">An overview of the course structure can be found&nbsp;<a href="https://www.brightcoreconsultancy.com/_files/ugd/5bc70a_c7b3efd99188442fa7d20449bb8fd0ec.pdf" target="_blank" style="color: inherit; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;"><span style="color: rgb(36, 173, 120); box-sizing: border-box;" fr-original-style=" color: rgb(36, 173, 120);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">here.</strong></span></a></p></li></ul><p style="color: rgb(62, 62, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"><span style="color: rgb(36, 35, 35); box-sizing: border-box;" fr-original-style=" color: rgb(36, 35, 35);">Our Course is suitable for those who are new to the role of Senior Mental Health Lead or those who are looking to take on this role in the near future, and is designed to meet the DfE&rsquo;s</span><span style="color: rgb(36, 173, 120); box-sizing: border-box;" fr-original-style=" color: rgb(36, 173, 120);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong><a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/995681/Learning_outcomes_for_senior_mental_health_leads_in_schools_and_colleges.pdf" target="_blank" rel="noreferrer noopener" style="color: inherit; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Outcomes for Senior Mental Health Leads</strong></a></span><span style="color: rgb(36, 35, 35); box-sizing: border-box;" fr-original-style=" color: rgb(36, 35, 35);">&nbsp;by developing and supporting their knowledge and understanding of how to design, implement and sustain an effective whole school/college approach in accordance with the eight key principles as set out by Public Health England.</span></p><p style="text-align: center; font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><a href="https://www.brightcoreconsultancy.com/brightcore-testimonials" target="_blank" style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(61, 86, 224); border-width: 12px 18px; border-style: solid; border-color: rgb(61, 86, 224); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" rel="noopener noreferrer" fr-original-style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #3D56E0; border-top: 12px solid #3D56E0; border-bottom: 12px solid #3D56E0; border-right: 18px solid #3D56E0; border-left: 18px solid #3D56E0; display: inline-block;" fr-original-class="wysiwyg_bold_link_cls">View all testimonials </a></p><p style="text-align: center; font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Brightcore Consultancy delivers Senior Mental Health Lead training in schools and colleges which meets the Department for Education’s quality criteria, and our course is in fact the highest rated of all the nationally DfE approved Senior Mental Health Lead training courses, scoring a perfect 5/5 in each of the 9 DfE quality assurance standards during the quality assurance process. It also has an incredible average delegate rating of 4.97 out of 5 for overall quality, with 100% of former delegates recommending the course (please see our many fantastic testimonials here).
The highly acclaimed Senior Mental Health Lead Training and Certificate is an extensive and authoritative training course that ensures schools/colleges have the most comprehensive, effective and financially viable whole-school/college approach to mental health and wellbeing in place. Since September 2021, this course has been fully funded by the DfE for eligible schools and colleges. Schools and Colleges that are ineligible for the grant are, of course, more than welcome to enrol on the course but will need to self-fund their place.
Working with an expert trainer and a highly experienced Senior Mental Health Lead, who has trained Senior Mental Health Leads in over 1000 schools and colleges nationwide, you will be introduced to the DfE’s requirements for the role of the DSMHL, and learn proven, long-term, evidence-based strategies to create, lead and promote a dynamic, bespoke mental health and wellbeing approach for your setting.
Our course consists of three days of live instructor-led training as well as an additional 1-2-1 review and coaching session, and costs £520+VAT per delegate. (For schools and colleges who have already completed the training with us and now wish to train further colleagues, we offer a subsidised rate for additional delegates of £390+VAT - please just email us if this is an offer you would like to take up.)
Places are limited to a maximum of 15 delegates per course to ensure high quality, bespoke training.
An overview of the course structure can be found here.
Our Course is suitable for those who are new to the role of Senior Mental Health Lead or those who are looking to take on this role in the near future, and is designed to meet the DfE’s Learning Outcomes for Senior Mental Health Leads by developing and supporting their knowledge and understanding of how to design, implement and sustain an effective whole school/college approach in accordance with the eight key principles as set out by Public Health England.
View all testimonials



Brightcore Consultancy

Mental Health

Brightcore Consultancy delivers Senior Mental Health Lead training in schools and colleges which meets the Department for Education’s quality criteria, and our course is in fact the highest rated of all the nationally DfE approved Senior Mental Health Lead training courses, scoring a perfect 5/5 in each of the 9 DfE quality assurance standards during the quality assurance process.

Designated Senior Mental Health Lead Course (Three full days plus 1-2-1 session)

<p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_25));">This official BRCGS one-day course will provide you with a thorough understanding of vulnerability assessment for food fraud and enable you to use techniques to better identify and mitigate risks associated to raw materials in the supply chain. This is particularly useful when implementing product safety management systems and the requirements of the BRCGS Global Standards on site.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">This course is part of the<a href="http://demo-brcgs.wearesigma.com/training/brcgs-professional/about-the-programme/" target="_blank" rel="noreferrer noopener" style="color: inherit; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;">&nbsp;BRCGS Professional recognition programme</a>.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));"><span style="color: rgb(213, 120, 4); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(213, 120, 4);">Note: An optional 2 hours module about </span><span style="color: rgb(213, 120, 4); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(213, 120, 4);"><a href="https://ask-sonia-limited.cademy.co.uk/accredited-threat-management-taccp-2-3-hours" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Threat Management (TACCP)</strong></a></span><span style="color: rgb(213, 120, 4); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(213, 120, 4);"> is available as a bolt-on to this course. </span></p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">At the end of the course, you will:</p><ul style="color: rgb(var(--color_25)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));"><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Understand vulnerability assessment requirements for BRCGS</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Understand what is meant by the term &#39;food fraud&#39;</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Be able to identify the difference between vulnerability assessment, threat analysis critical control point and food defence</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Be able to assess the raw materials most vulnerable to food fraud</p></li></ul>

Ask Sonia Limited

Food Safety

HACCP

Official BRCGS Product Safety Management course: Vulnerability Assessment for Food Fraud. 
Delivered online (Zoom) by a live BRCGS Approved Training Partner.
Exam and Certificate fee included in the price.

BRCGS Vulnerability Assessment for Food Fraud (1 Day)

Bristol

Exeter

London

Newcastle

Manchester

Liverpool

Birmingham

<h1 id="isPasted" style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Online MHFA England Adult Mental Health First Aid Course.&nbsp;</h1><div fr-original-style="" style="box-sizing: border-box;"><a href="https://www.mindmapswellbeing.com/brochure-request/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Download brochure for course details here.</a><a href="https://www.mindmapswellbeing.com/_webedit/uploaded-files/All%20Files/Online%20Mental%20Health%20First%20Aid.pdf" rel="noopener noreferrer" target="_blank" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">&nbsp;</a>&nbsp;</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">This online version of the mental health first aid course will offer the same learning outcomes as the face to face training, and every person who completes the course will be certified as a Mental Health First Aider. &nbsp;The Online Mental Health First Aid course is a blended approach of individual learning and four instructor-led live sessions, hosted on a new Online Learning Hub. &nbsp;As a training course, Mental Health First Aid teaches people how to identify, understand and help someone who may be experiencing a mental health issue. The organisation&#39;s courses and resources also promote self-care as a vital way for people to help protect their mental health and prevent issues from getting worse. &nbsp;As with all our courses at Mindmaps Wellbeing, your course will be delivered by a Registered Mental Health Nurse, MHFA England Instructor and Open University Associate Lecturer and Practice Tutor experienced in remote teaching. Our live online learning will also include an assistant who is a MHFAider. &nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Our fee is &pound;300pp Groups of 5+ contact <a href="mailto:info@mindmapswellbeing.com" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">info@mindmapswellbeing.com</a>&nbsp;for reduced group fees.&nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Live instructor led sessions;&nbsp;</strong></div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">10:00 &ndash; 12:30 &amp; 14:30 &ndash; 17:00 both days&nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Individual learning modules around these times. You will gain access to this on the Friday before your course start date.</div><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Why choosing Mindmaps Wellbeing is a good choice for your training.</u></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The MHFA England RRP is &pound;325pp, our rate is &pound;300pp and our fee includes:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Instructor led training sessions over two days</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Course Manual</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Workbook</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Handy Cue Card</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ MHFAider Certificate upon completion</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Plus, exclusively when you choose Mindmaps Wellbeing, it also includes:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Your instructors are <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Registered Mental Health Nurses and Healthcare Educators</strong> (They of course have their own lived experiences too, which they bring to the course, ensuring the content is brought to life).</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Access to our online MHFAider peer support groups moderated by the instructor team.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Access to MINDWELL companion for resources, self-care, and ongoing guidance to support you in the role as a MHFAider.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Advanced Delegate Plan &ndash; This allows delegates to book onto our open courses on dates that suit, with the best value on course fees available.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">For a little extra:&nbsp;</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Quarterly Facilitated MHFAider Forum &ndash; to provide ongoing expert support and guidance.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Organisational MINDWELL Companion tailored for your workplace / organisation.</p>

Online MHFA England Adult Mental Health First Aid Course. 
Download brochure for course details here.  This online version of the mental health first aid course will offer the same learning outcomes as the face to face training, and every person who completes the course will be certified as a Mental Health First Aider. The Online Mental Health First Aid course is a blended approach of individual learning and four instructor-led live sessions, hosted on a new Online Learning Hub. As a training course, Mental Health First Aid teaches people how to identify, understand and help someone who may be experiencing a mental health issue. The organisation's courses and resources also promote self-care as a vital way for people to help protect their mental health and prevent issues from getting worse. As with all our courses at Mindmaps Wellbeing, your course will be delivered by a Registered Mental Health Nurse, MHFA England Instructor and Open University Associate Lecturer and Practice Tutor experienced in remote teaching. Our live online learning will also include an assistant who is a MHFAider. Our fee is £300pp Groups of 5+ contact info@mindmapswellbeing.com for reduced group fees. Live instructor led sessions; 10:00 – 12:30 & 14:30 – 17:00 both days Individual learning modules around these times. You will gain access to this on the Friday before your course start date.
Why choosing Mindmaps Wellbeing is a good choice for your training.
The MHFA England RRP is £325pp, our rate is £300pp and our fee includes:
✅ Instructor led training sessions over two days
✅ Course Manual
✅ Workbook
✅ Handy Cue Card
✅ MHFAider Certificate upon completion
Plus, exclusively when you choose Mindmaps Wellbeing, it also includes:
✅ Your instructors are Registered Mental Health Nurses and Healthcare Educators (They of course have their own lived experiences too, which they bring to the course, ensuring the content is brought to life).
✅ Access to our online MHFAider peer support groups moderated by the instructor team.
✅ Access to MINDWELL companion for resources, self-care, and ongoing guidance to support you in the role as a MHFAider.
✅ Advanced Delegate Plan – This allows delegates to book onto our open courses on dates that suit, with the best value on course fees available.
 
For a little extra: 
✅ Quarterly Facilitated MHFAider Forum – to provide ongoing expert support and guidance. 
✅ Organisational MINDWELL Companion tailored for your workplace / organisation.

Mindmaps Wellbeing

Health & Wellbeing

Occupational Health & Wellbeing

Accredited Mental Health First Aid

Mental Health At Work

Mental Health Nurse

Online MHFA England mental health first aid course delivered by Registered Mental Health Nurses from Mindmaps Wellbeing. 

Why choosing Mindmaps Wellbeing is a good choice for your mental health training.
The MHFA England RRP is £325pp, our rate is £300pp and our fee includes:
✅ Instructor led training sessions over two days 
✅ Course Manual
✅ Workbook
✅ Handy Cue Card
✅ MHFAider Certificate upon completion
Plus, exclusively when you choose Mindmaps Wellbeing, it also includes:

✅ Your instructors are Registered Mental Health Nurses and Healthcare Educators (They of course have their own lived experiences too, which they bring to the course, ensuring the content is brought to life).

✅ Access to our online MHFAider peer support groups moderated by the instructor team.

✅ Access to MINDWELL companion for resources, self-care, and ongoing guidance to support you in the role as a MHFAider.

✅ Advanced Delegate Plan – This allows delegates to book onto our open courses on dates that suit, with the best value on course fees available.

For a little extra: 

✅ Quarterly Facilitated MHFAider Forum – to provide ongoing expert support and guidance. 

✅ Organisational MINDWELL Companion tailored for your workplace / organisation.


MHFA England Mental Health First Aid

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Safer recruitment training became mandatory for the recruitment of school staff from 1 January 2010. This means a recruitment panel must have at least one member who has completed the training, or where an individual is in charge of recruitment, that individual must have completed the training. It is the responsibility of schools to comply. It is recommended that anyone recruiting into the wider children&rsquo;s workforce be trained.<span style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style="color: rgb(62, 62, 62);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(62, 62, 62); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(62, 62, 62);">This training is for Headteachers, Senior Leaders, Governors, Business Managers, HR professionals and for those who recruit workers and volunteers to work with children and young people. As a minimum at least one member of the interview panel should have had Safer Recruitment Training. All organisations in England that work with or provide services for children and families have a duty to protect their welfare.</span></p><p style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><a href="https://www.brightcoreconsultancy.com/brightcore-testimonials" target="_blank" style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(61, 86, 224); border-width: 12px 18px; border-style: solid; border-color: rgb(61, 86, 224); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" rel="noopener noreferrer" fr-original-style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #3D56E0; border-top: 12px solid #3D56E0; border-bottom: 12px solid #3D56E0; border-right: 18px solid #3D56E0; border-left: 18px solid #3D56E0; display: inline-block;">View all testimonials </a></p>

Safer recruitment training became mandatory for the recruitment of school staff from 1 January 2010. This means a recruitment panel must have at least one member who has completed the training, or where an individual is in charge of recruitment, that individual must have completed the training. It is the responsibility of schools to comply. It is recommended that anyone recruiting into the wider children’s workforce be trained.

This training is for Headteachers, Senior Leaders, Governors, Business Managers, HR professionals and for those who recruit workers and volunteers to work with children and young people. As a minimum at least one member of the interview panel should have had Safer Recruitment Training. All organisations in England that work with or provide services for children and families have a duty to protect their welfare.
View all testimonials

Recruitment

Safer Recruitment

Safer recruitment training became mandatory for the recruitment of school staff from 1 January 2010. This means a recruitment panel must have at least one member who has completed the training, or where an individual is in charge of recruitment, that individual must have completed the training. It is the responsibility of schools to comply. It is recommended that anyone recruiting into the wider children’s workforce be trained.

Accredited Safer Recruitment Training

<div style="color: rgb(36, 39, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(36, 39, 41);">The theory assessment provides delegates with the essential knowledge to select, monitor, manage and plan the correct use of Harnesses and lanyards for use in a MEWP.</div><div style="color: rgb(36, 39, 41); box-sizing: border-box;" fr-original-style=" color: rgb(36, 39, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(36, 39, 41); box-sizing: border-box;" fr-original-style=" color: rgb(36, 39, 41);">Delegates successfully completing the e-learning will:<br fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Have an awareness of how to correctly identify and select the appropriate form of personal<br fr-original-style="" style="box-sizing: border-box;">protection against falls from MEWPs.</li><li fr-original-style="" style="box-sizing: border-box;">Have a theoretical awareness only of how to check, use, maintain and store a harness and<br fr-original-style="" style="box-sizing: border-box;">lanyard with manufacturer&rsquo;s instructions.</li><li fr-original-style="" style="box-sizing: border-box;">Have a theoretical awareness of how harnesses and lanyards should be fitted and adjusted.</li></ul></div>

Kingfisher Access

The theory assessment provides delegates with the essential knowledge to select, monitor, manage and plan the correct use of Harnesses and lanyards for use in a MEWP.

Delegates successfully completing the e-learning will:
Have an awareness of how to correctly identify and select the appropriate form of personal
protection against falls from MEWPs.
Have a theoretical awareness only of how to check, use, maintain and store a harness and
lanyard with manufacturer’s instructions.
Have a theoretical awareness of how harnesses and lanyards should be fitted and adjusted.

IPAF - Harness Awareness 

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Vuoi far parte di un gruppo di amanti della lettura dei libri italiani? Unisciti a noi per una pausa caff&egrave; davanti a un buon libro.</p>

Tutor Ci

conversazione in italiano, gruppo di lettura in italiano. Italian book club

Italian book club (September 2024)

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This Real Estate Financial Modelling course will enhance delegates skills in crafting sophisticated financial models tailored for debt financing within the Real Estate sector.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is another One-Day course that is intended for the most ambitious modellers in the property industry, with a focus on constructing a flexible Real Estate Debt Model. This Real Estate Finance course follows on perfectly from our Real Estate Analyst and Real Estate Developer training courses.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">On this course delegates will...</strong></strong><br fr-original-style="" style="box-sizing: border-box;">&bull; Learn how to build senior debt models with geared net cash flow.<br fr-original-style="" style="box-sizing: border-box;">&bull; Explore and assess the influence of complex debt structures on returns.<br fr-original-style="" style="box-sizing: border-box;">&bull; Develop advanced mezzanine debt models affecting project cash flows.<br fr-original-style="" style="box-sizing: border-box;">&bull; Model joint venture structures for optimised partnerships.<br fr-original-style="" style="box-sizing: border-box;">&bull; Calculate promote and profit share structures in Real Estate transactions.<br fr-original-style="" style="box-sizing: border-box;">&bull; Construct sophisticated project cash flow models with mezzanine debts.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who will benefit from this course?</strong></strong><br fr-original-style="" style="box-sizing: border-box;">&bull; Real Estate Professionals who have had exposure to Real Estate financial models<br fr-original-style="" style="box-sizing: border-box;">&bull; Mid to Senior level Real Estate Analysts looking to develop their financial modelling skills in development, portfolio analysis<br fr-original-style="" style="box-sizing: border-box;">&bull; Real Estate Developers<br fr-original-style="" style="box-sizing: border-box;">&bull; Financial Analysts<br fr-original-style="" style="box-sizing: border-box;">&bull; Investment Managers<br fr-original-style="" style="box-sizing: border-box;">&bull; Banking and Finance Professionals in Real Estate</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Outline</strong></strong><br fr-original-style="" style="box-sizing: border-box;">&bull; Mathematics of amortisation and debt finance.<br fr-original-style="" style="box-sizing: border-box;">&bull; Basic senior debt models and geared net cash flow.<br fr-original-style="" style="box-sizing: border-box;">&bull; Debt Cash Flow metrics: LTV, IRR and Interest Rate Dynamics.<br fr-original-style="" style="box-sizing: border-box;">&bull; Mezzanine debt modelling.<br fr-original-style="" style="box-sizing: border-box;">&bull; Joint Venture structures between developers and lender/equity partners.<br fr-original-style="" style="box-sizing: border-box;">&bull; Promote and profit share structure calculations.<br fr-original-style="" style="box-sizing: border-box;">&bull; Advanced project cash flows with mezzanine debt.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Included in the Course</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">A Bayfield Training Certificate</li><li value="2" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Course Files</li><li value="4" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For more information about the Real Estate Finance such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">E - s.musgrave@bayfieldtraining.com</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">T - 01223 517851</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a></p>



This Real Estate Financial Modelling course will enhance delegates skills in crafting sophisticated financial models tailored for debt financing within the Real Estate sector.
This is another One-Day course that is intended for the most ambitious modellers in the property industry, with a focus on constructing a flexible Real Estate Debt Model. This Real Estate Finance course follows on perfectly from our Real Estate Analyst and Real Estate Developer training courses.

On this course delegates will...
• Learn how to build senior debt models with geared net cash flow.
• Explore and assess the influence of complex debt structures on returns.
• Develop advanced mezzanine debt models affecting project cash flows.
• Model joint venture structures for optimised partnerships.
• Calculate promote and profit share structures in Real Estate transactions.
• Construct sophisticated project cash flow models with mezzanine debts.

Who will benefit from this course?
• Real Estate Professionals who have had exposure to Real Estate financial models
• Mid to Senior level Real Estate Analysts looking to develop their financial modelling skills in development, portfolio analysis
• Real Estate Developers
• Financial Analysts
• Investment Managers
• Banking and Finance Professionals in Real Estate

Course Outline
• Mathematics of amortisation and debt finance.
• Basic senior debt models and geared net cash flow.
• Debt Cash Flow metrics: LTV, IRR and Interest Rate Dynamics.
• Mezzanine debt modelling.
• Joint Venture structures between developers and lender/equity partners.
• Promote and profit share structure calculations.
• Advanced project cash flows with mezzanine debt.


Included in the Course
A Bayfield Training Certificate
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the Real Estate Finance such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Financial Modelling & Analysis

Real Estate Finance

Financial Modelling

Financial Analysis

Professional Development

Continuous Professional Development (CPD)

This Real Estate Financial Modelling course will enhance delegates skills in crafting sophisticated financial models tailored for debt financing within the Real Estate sector.

Real Estate Finance (Debt Financing)

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This accredited seminar provides an introduction for employers, HR managers and supervisors to learn how domestic abuse can impact in the workplace.</p><div style="color: rgb(119, 119, 119); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Did you know&hellip;. Domestic Abuse costs UK businesses &pound;14 billion per year. (Home Office &ndash; July 2021)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This training seminar provides an opportunity for employers, HR managers, supervisors, and team leaders to learn how domestic abuse can impact in the business as well as the next steps to support your staff and protect your business.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By attending this event you will gain an</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Increased understanding of domestic abuse</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Increased understanding of the legal and safety implications for employers</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Next steps on how your workplace can become accredited as a &lsquo;Safe Space to Work&rsquo;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This on-line training workshop will introduce the social, health and legal context, employers&rsquo; responsibilities and awareness of the economic impact of domestic abuse. By the end of the session attendees will feel confident in taking the next steps to ensure their workplace is a Safe Space.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This training workshop will provide the first step towards understanding a many layered and complex subject.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">CPD credits are awarded with this workshop.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Attendees will receive handouts and a certificate (if required).</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This event is hosted by Julie Johns MBE. </p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The workshop will be delivered as a 1 hour live Zoom event and is being offered at &pound;30 per person. </p></div>

Safe Space Consultancy

Safeguarding

Domestic Violence

This 1 hour on-line training seminar provides an opportunity for employers, HR managers, supervisors, and team leaders to learn how domestic abuse can impact on an employee and the business as well as the next steps to support your staff and protect your business.

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