Harpenden

<p>This five-day programme empowers participants with the skills and knowledge to understand and effectively apply best practice commercial and contracting principles and techniques, ensuring better contractor performance and greater value add.</p><p>This is an assessed programme, leading to the International Association for Contracts &amp; Commercial Management (IACCM)'s coveted Contract and Commercial Management Practitioner (CCMP) qualification.</p>By the end of this comprehensive programme the participants will be able to:<ul><li>Develop robust contracting plans, including scopes of work and award strategies</li><li>Undertake early market engagements to maximise competition</li><li>Conduct effective contracting and commercial management activities, including ITT, RFP, negotiated outcomes</li><li>Understand the legalities of contract and commercial management</li><li>Negotiate effectively with key stakeholders and clients, making use of the key skills of persuading and influencing to optimise outcomes</li><li>Undertake effective Supplier Relationship Management</li><li>Appreciate the implications of national and organisational culture on contracting and commercial activities</li><li>Appreciate professional contract management standards</li><li>Set up and maintain contract and commercial management governance systems</li><li>Take a proactive, collaborative, and agile approach to managing commercial contracts</li><li>Develop and monitor appropriate and robust KPIs and SLAs to manage the contractor and facilitate improved contractor performance</li><li>Appreciate the cross-functional nature of contract management</li><li>Collaborate with clients to deliver sustainable performance and to manage and exceed client expectations</li><li>Understand the roles and responsibilities of contract and commercial managers</li><li>Use effective contractor selection and award methods and models (including the 10Cs model) and use these models to prepare robust propositions to clients</li><li>Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates</li><li>Effectively manage the process of change, claims, variations, and dispute resolution</li><li>Develop and present robust propositions</li><li>Make appropriate use of best practice contract and commercial management tools, techniques, and templates</li></ul><section>
                    <h3>DAY ONE</h3> <h3>1 Introduction</h3><ul><li>Aims</li><li>Objectives</li><li>KPIs</li><li>Learning strategies</li><li>Plan for the programme</li></ul> <h3>2 The contracting context</h3><ul><li>Key objectives of contract management</li><li>Importance and impact on the business</li></ul> <h3>3 Critical success factors</h3><ul><li>Essential features of professional commercial and contract management and administration</li><li>The 6-step model</li></ul> <h3>4 Putting the 'management' into commercial and contract management</h3><ul><li>Traditional <em>v</em> 'new age' models</li><li>The need for a commercial approach</li><li>The added value generated</li></ul> <h3>5 Definitions</h3><ul><li>'Commercial management'</li><li>'Contract management'</li><li>'Contracting'</li><li>... and why have formal contracts?</li></ul> <h3>6 Stakeholders</h3><ul><li>Stakeholder mapping and analysis</li><li>The 'shared vision' concept</li><li>Engaging with key functions, eg, HSE, finance, operations</li></ul> <h3>7 Roles and responsibilities</h3><ul><li>Contract administrators</li><li>Stakeholders</li></ul> <h3>8 Strategy and planning</h3><ul><li>Developing effective contracting plans and strategies</li></ul>  <h3>DAY TWO</h3> <h3>1 Contract control</h3><ul><li>Tools and techniques, including CPA and Gantt charts</li><li>A project management approach</li><li>Developing effective contract programmes</li></ul> <h3>2 The contracting context</h3><ul><li>Key objectives of contract management</li><li>Importance and impact on the business</li></ul> <h3>3 Tendering</h3><ul><li>Overview of the contracting cycle</li><li>Requirement to tender</li><li>Methods</li><li>Rationale</li><li>Exceptions</li><li>Steps</li><li>Gateways</li><li>Controls</li><li>One and two package bids</li></ul> <h3>4 Tender assessment and contract award I - framework</h3><ul><li>Tender board procedures</li><li>Role of the tender board (including minor and major tender boards)</li><li>Membership</li><li>Administration</li><li>Developing robust contract award strategies and presentations</li></ul>  <h3>DAY THREE</h3> <h3>1 Tender assessment and contract award II - processes</h3><ul><li>Pre-qualification processes</li><li>CRS</li><li>Vendor registration rules and processes</li><li>Creating bidder lists</li><li>Disqualification criteria</li><li>Short-listing</li><li>Using the 10Cs model</li><li>Contract award and contract execution processes</li></ul> <h3>2 Minor works orders</h3><ul><li>Process</li><li>Need for competition</li><li>Role and purpose</li><li>Controls</li><li>Risks</li></ul> <h3>3 Contract strategy</h3><ul><li>Types of contract</li><li>Call-offs</li><li>Framework agreements</li><li>Price agreements</li><li>Supply agreements</li></ul> <h3>4 Contract terms I: Pricing structures</h3><ul><li>Lump sum</li><li>Unit price</li><li>Cost plus</li><li>Time and materials</li><li>Alternative methods</li><li>Target cost</li><li>Gain share contracts</li><li>Advance payments</li><li>Price escalation clauses</li></ul> <h3>5 Contract terms II: Other financial clauses</h3><ul><li>Insurance</li><li>Currencies</li><li>Parent body guarantees</li><li>Tender bonds</li><li>Performance bonds</li><li>Retentions</li><li>Sub-contracting</li><li>Termination</li><li>Invoicing</li></ul> <h3>6 Contract terms III: Risk and reward</h3><ul><li>Incentive contracts</li><li>Management and mitigation of contractual risk</li></ul>  <h3>DAY FOUR</h3> <h3>1 Contract terms IV: Jurisdiction and related matters</h3><ul><li>Applicable laws and regulations</li><li>Registration</li><li>Commercial registry</li><li>Commercial agencies</li></ul> <h3>2 Managing the client-contractor relationship</h3><ul><li>Types of relationship</li><li>Driving forces</li><li>Link between type of contract and style of relationships</li><li>Motivation - use of incentives and remedies</li></ul> <h3>3 Disputes</h3><ul><li>Types of dispute</li><li>Conflict resolution strategies</li><li>Negotiation</li><li>Mediation</li><li>Arbitration</li></ul>  <h3>DAY FIVE</h3> <h3>1 Performance measurement</h3><ul><li>KPIs</li><li>Benchmarking</li><li>Cost controls</li><li>Validity of savings</li><li>Balanced scorecards</li><li>Using the KPI template</li></ul> <h3>2 Personal qualities of the contract manager</h3><ul><li>Negotiation</li><li>Communication</li><li>Persuasion and influencing</li><li>Working in a matrix environment</li></ul> <h3>3 Contract terms V: Drafting skills</h3><ul><li>Drafting special terms</li></ul> <h3>4 Variations</h3><ul><li>Contract and works variation orders</li><li>Causes of variations</li><li>Risk management</li><li>Controls</li><li>Prevention</li><li>Negotiation with contractors</li></ul> <h3>5 Claims</h3><ul><li>Claims management processes</li><li>Controls</li><li>Risk mitigation</li><li>Schedules of rates</li></ul> <h3>6 Close-out</h3><ul><li>Contract close-out and acceptance / completion</li><li>HSE</li><li>Final payments</li><li>Performance evaluation</li><li>Capturing the learning</li></ul> <h3>7 Close</h3><ul><li>Review</li><li>Final assessment</li><li>Next steps</li></ul> 


                </section>

The In House Training Company

Association of Proposal Management Professionals (APMP)

Commercial Manager

Construction Management

Construction Design & Management (CDM)

Contract Management

Commercial & Contract Management Certification Program (CCM)

Contract and commercial management for practitioners (In-House)

<p>Masterclasses? Refreshers? Introductions?</p><p>It depends what you're looking for and where you want to pitch them, but here are six tried-and-tested highly focused sessions that organisations can take individually or as a series, to help develop their teams' project management capabilities one topic at a time.</p>Objectives for each individual session are set out below, as part of the session outlines.<p>Taken together, as a series, however, these modules are an ideal opportunity to develop your team's levels of project management capability maturity, whether that's by introducing them to the basic principles, refreshing them on best practice, or giving them the opportunity to really drill down into a specific area of challenge in your particular operating environment.</p><section>
                    <h3>Session outlines</h3> 1 Stakeholder management <h3>Session objectives</h3>This session will help participants:<ul><li>Understand why stakeholders matter to projects</li><li>Be able to identify and engage stakeholders</li><li>Be able to categorise stakeholders by their significance</li></ul> <h3>1 Key principles</h3><ul><li>What does 'stakeholder' mean - in theory?</li><li>What does this mean in practice?</li><li>Why stakeholders matter</li><li>Consequences of missing stakeholders</li><li>The stakeholder management process:<ul><li>Identify</li><li>Assess</li><li>Plan</li><li>Engage</li></ul></li></ul> <h3>2 Identifying stakeholders</h3><ul><li>Rapid listing</li><li>CPIG analysis</li><li>PESTLE analysis</li><li>Drawing on the knowledge and experience of others</li><li>Other ways to identify stakeholders</li></ul> <h3>3 Assessing stakeholders</h3><ul><li>Which stakeholders are significant?</li><li>Stakeholder radar</li><li>Power-interest maps</li><li>Power-attitude maps</li></ul> <h3>4 Planning</h3><ul><li>The adoption curve</li><li>Dealing with obstacles</li><li>Who should engage which stakeholder?</li><li>How should the project's organisation be structured?</li><li>How will communication happen?</li></ul> <h3>5 Engaging</h3><ul><li>Seven principles of stakeholder engagement</li></ul> 2 Requirements and prioritisation <h3>Session objectives</h3>This session will help participants:<ul><li>Understand how clarity of requirements contributes to project success</li><li>Use different techniques for prioritising requirements</li><li>Agree requirements with stakeholders</li><li>Manage changes to requirements</li></ul> <h3>1 Understanding and managing stakeholder needs and expectations</h3><ul><li>What are 'requirements'?</li><li>What is 'requirements management'?</li><li>Sources of requirements - and the role of stakeholders</li><li>Are stakeholders sufficiently expert to specify their needs?</li><li>Do they understand the detail of what they want, or do they need help to tease that out?</li><li>What do stakeholders want to achieve?</li><li>Working within constraints</li><li>Prioritising requirements - three techniques</li></ul> <h3>2 MoSCoW prioritisation</h3><ul><li>'Must have', should have', 'could have, 'won't have this time'</li><li>When to use MoSCoW</li></ul> <h3>3 The Kano Model</h3><ul><li>Customer satisfaction - 'attractive' and 'must-be' qualities</li><li>When to use Kano</li></ul> <h3>4 Value-based prioritisation</h3><ul><li>Understanding risk <em>v</em> value</li><li>Using risk <em>v</em> value to prioritise features and schedules</li></ul> <h3>5 Agreeing requirements</h3><ul><li>Perfect <em>v</em> 'good enough'</li><li>Establishing acceptance criteria</li><li>Requirements traceability</li><li>Agreeing project scope</li></ul> <h3>6 Changing requirements</h3><ul><li>Why requirements change</li><li>Why change control matters</li><li>Impact on projects</li><li>A formal change control process</li><li>Paying for change - managing change for different types of project</li></ul> 3 Estimating <h3>Session objectives</h3>This session will help participants:<ul><li>Understand the different purposes estimates satisfy</li><li>Be able to use different estimating techniques</li><li>Understand how to achieve different levels of accuracy</li></ul> <h3>1 Key principles</h3><ul><li>What's an estimate? Informed guesswork</li><li>What needs to be estimated? Costs, resources, effort, duration</li><li>Tolerances</li><li>Precision <em>v</em> accuracy</li></ul> <h3>2 Estimating through the lifecycle</h3><ul><li>Start</li><li>Plan</li><li>Do</li></ul> <h3>3 Early estimates</h3><ul><li>Comparative ('analogous') estimating</li><li>Parametric estimating</li><li>Using multiple estimating techniques</li></ul> <h3>4 Bottom-up estimating</h3><ul><li>Bottom-up ('analytical') estimating</li><li>Pros</li><li>Cons</li></ul> <h3>5 Three-point estimating</h3><ul><li>Three-point ('PERT': Programme Evaluation and Review Technique) estimating</li><li>Uncertainty and the range of estimates</li><li>Calculating a weighted average</li><li>Three-point with bottom-up</li></ul> 4 Scheduling <h3>Session objectives</h3>This session will help participants:<ul><li>Understand how to create a viable schedule</li><li>Be able to use different forms of schedule</li><li>Understand the concept of the critical path</li></ul> <h3>1 Key principles</h3><ul><li>The planning horizon</li><li>Rolling wave planning</li><li>Release planning</li></ul> <h3>2 Viable scheduling</h3><ul><li>Creating a viable schedule</li><li>Define the scope</li><li>Sequence the work</li><li>Identify the risks and build in mitigations</li><li>Identify the resources</li><li>Estimate the effort and durations</li><li>Check resource availability</li><li>Refine until a workable schedule is produced</li></ul> <h3>3 Critical path analysis</h3><ul><li>The critical path</li><li>Network diagrams</li><li>Sequence logic</li><li>Practical application:<ul><li>Network diagram with estimated durations</li><li>The 'forward pass'</li><li>The 'backward pass'</li><li>Calculating total float</li><li>Identifying the critical path</li><li>Calculating free float</li></ul></li><li>Gantt charts</li></ul> 5 Risk and issue management <h3>Session objectives</h3>This session will help participants:<ul><li>Understand the difference between risks and issues</li><li>Be able to identify and assess risks</li><li>Understand ways of mitigating risks</li><li>Manage issues</li></ul> <h3>1 Key principles</h3><ul><li>Understanding risk</li><li>Threats and opportunities</li><li>The risk management process<ul><li>Preparation - proactive risk management</li><li>The process - identify, assess, plan, implement</li><li>Stakeholder communication</li></ul></li><li>Roles and responsibilities</li><li>Risk management strategy</li><li>The risk register</li><li>Risk appetite</li></ul> <h3>2 Risk identification</h3><ul><li>Brainstorming</li><li>Interviews</li><li>Assumption analysis</li><li>Checklists</li></ul> <h3>3 Risk assessment and prioritisation</h3><ul><li>Probability, impact and proximity</li><li>Triggers</li><li>Qualitative risk assessment</li><li>Qualitative impact assessment</li><li>Qualitative probability assessment</li><li>Probability / impact grid</li><li>Bubble charts</li><li>Risk tolerance</li></ul> <h3>4 Planning countermeasures</h3><ul><li>To mitigate or not to mitigate?</li><li>Categories of risk response</li><li>Avoid and exploit</li><li>Reduce and enhance</li><li>Transfer</li><li>Share</li><li>Accept</li><li>Contingency</li><li>Secondary risks</li></ul> <h3>5 Issue management</h3><ul><li>What is an issue?</li><li>Tolerances</li><li>Issues and tolerances</li><li>The PRINCE2 view of issues</li><li>Ownership of issues</li><li>An issue management process</li><li>Issue register</li></ul> 6 Budgeting and cost control <h3>Session objectives</h3>This session will help participants:<ul><li>Understand what to include in a budget - and why</li><li>Choose - and use - the appropriate estimating technique</li><li>Align the budget with the schedule</li><li>Understand how to monitor spend and control costs</li><li>Trouble-shoot effectively to get projects back within budget</li></ul> <h3>Session format</h3>Flexible. The session can be tailored to the participants' average level of project management maturity - a 60-minute session (delivered virtually) is an effective introduction. A 90-minute session allows for more in-depth treatment. A half-day session (face-to-face or virtual) gives time for a more challenging workshop, particularly to discuss specific cost control issues with any of the participants' current projects. <h3>1 Where is the money coming from?</h3><ul><li>Can we pay from revenue? Do we need to borrow? How long will the project take to pay back?</li><li>The lifecycle of the budget</li><li>Through-life costs</li><li>Stakeholder involvement</li></ul> <h3>2 Estimating costs</h3><ul><li>Reminder: the relationship between estimates</li><li>Reminder: possible estimating techniques</li><li>What do we need to estimate?<ul><li>People</li><li>Equipment</li><li>Materials</li><li>Facilities and operating costs</li><li>Work package estimate</li><li>Estimated project costs</li></ul></li><li>Estimating agile projects</li></ul> <h3>3 Aligning budget and schedule</h3><ul><li>Scheduling and financial periods</li><li>Spreading the budget</li></ul> <h3>4 Reserves and agreeing the budget</h3><ul><li>Contingency reserve</li><li>Management reserve</li><li>Agreeing the budget</li></ul> <h3>5 Cost control</h3><ul><li>Planned spend over time</li><li>Actual spend over time</li><li>Work completed over time</li><li>Evaluating different scenarios: delivery <em>v</em> spend</li></ul> <h3>6 Trouble-shooting</h3><ul><li>Why are we where we are?</li><li>What has caused the project to spend at the rate it is?</li><li>Why is it delivering at the rate it is?</li><li>What are the root causes?</li><li>What can we do about it?</li></ul> 


                </section>

Project Management Qualification (PMQ)

Meeting Skills

Project Management

Google Project Management

Presentation Skills

Management Skills

Project management 'masterclasses' (In-House)

Bardsey

Leeds

Nottingham

Reading

<section style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Most organisations and businesses are trying to navigate the best way back to a functional working framework. But two things need to happen -</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">1. The working practices need to be efficient, sustainable and compatible for meeting the demands and needs of the organisation; it&rsquo;s clients, it&rsquo;s workforce and it&rsquo;s Leaders</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">2. The culture needs to be welcoming, authentic and supportive otherwise there will be disenfranchisement and potentially a churn of staff and loss of talent</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What has been proven to be a very successful approach to mitigate the dangers of demotivated team members and poor efficiency levels is a bespoke &lsquo;Ushering the Team Back to the Workplace&rsquo; workshop.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Programme Outline</h3></div><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><img src="https://www.dicksontraining.com/images/team-hands-lightbulb-concept.png" alt="Hands forming a lightbulb shape signifying teamwork and idea generation" width="332" height="187" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Below is a template of an actual Programme that has been delivered very successfully for clients such as the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">NHS; Claranet; Jotun Paints &amp; Workspace</strong>.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This, however, can be modified to suit any group or size.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It will be designed to reflect the Organisation&rsquo;s preferred Hybrid working framework and communication systems.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The options of having the innovative Real Play technique to help handle delicate conversations is especially effective.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The biggest gain is to reconnect the relationships via the activities and exercises, which would be selected carefully.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Key commitments and buy-in is always the priority outcomes - which this programme will help deliver in just 1 day.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The objectives include:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Making the transition back to working as a collaborative team</li><li fr-original-style="" style="box-sizing: border-box;">Enhancing the Leadership skills of the team</li><li fr-original-style="" style="box-sizing: border-box;">Reviewing/establishing the Hybrid working protocols</li><li fr-original-style="" style="box-sizing: border-box;">Galvanising the Team spirit</li><li fr-original-style="" style="box-sizing: border-box;">Maintain inclusivity among full-time; part-time and Region based team members</li><li fr-original-style="" style="box-sizing: border-box;">Energising and motivational</li><li fr-original-style="" style="box-sizing: border-box;">Fun!</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Exercise &ndash; Round the Bend</h5><img src="https://www.dicksontraining.com/images/round-the-bend.png" alt="Group meeting concept" width="332" height="232" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The team are to follow the instructions delivered as they walk (and jump) through the route &ndash; always keeping a safe distance apart.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The instructions become more complicated as they progress.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Debriefing points:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Dealing with Change</li><li fr-original-style="" style="box-sizing: border-box;">Attention to Detail</li><li fr-original-style="" style="box-sizing: border-box;">Adapting approach</li><li fr-original-style="" style="box-sizing: border-box;">Optimising results</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Exercise - Number Crunch</h5><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">(3 x Cohorts of 12/13)</p><img src="https://www.dicksontraining.com/images/number-crunch-cartoon.png" alt="Number crunch cartoon image" width="332" height="232" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The team must be effectively led and motivated to work as one unified group to reach their objective of visiting each numbered location within a very tight deadline.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Debriefing points:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Support and co-ordination</li><li fr-original-style="" style="box-sizing: border-box;">Strategy and planning</li><li fr-original-style="" style="box-sizing: border-box;">Adapting approach</li><li fr-original-style="" style="box-sizing: border-box;">Optimising results</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Tutorial &ndash; Team Dynamics</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Tuckman model</li><li fr-original-style="" style="box-sizing: border-box;">Phases of Development towards Maturity</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Exercise - Juggling</h5><img src="https://www.dicksontraining.com/images/juggling-two.png" alt="A woman juggling Earth globes" width="332" height="232" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">(3 x Cohorts of 12/13)</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The group(s) will be invited to optimise the number of &lsquo;clients&rsquo; (juggling balls) they can manage at one time. This involves devising a sequence between the group to achieve maximum results without making any mistakes. We introduce different balls which represent different degrees of complexity, challenging the group&rsquo;s preparation and approach to a variety &lsquo;customers&rsquo; needs.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Debriefing points:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Ensuring effective communication</li><li fr-original-style="" style="box-sizing: border-box;">Clarifying the approach for dealing with the unexpected</li><li fr-original-style="" style="box-sizing: border-box;">Setting expectations and reviewing delivery</li><li fr-original-style="" style="box-sizing: border-box;">Treating every colleague with care and respect</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Tutorial - Email Etiquette</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The primary standards &ndash; best practices</li><li fr-original-style="" style="box-sizing: border-box;">ABSURD model</li><li fr-original-style="" style="box-sizing: border-box;">Preparation and planning</li><li fr-original-style="" style="box-sizing: border-box;">Top Tips</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">World Cafe</h5><img src="https://www.dicksontraining.com/images/world-cafe.png" alt="World cafe drawing" width="332" height="232" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The team are split into 5-6 sub-groups &ndash; each with a specific review focus:-</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What recommendations do you have to engage the team back into the Workplace?</li><li fr-original-style="" style="box-sizing: border-box;">How do we ensure the framework is efficient?</li><li fr-original-style="" style="box-sizing: border-box;">What are the best ways to optimise team working strategically when most/all team members are in the office?</li><li fr-original-style="" style="box-sizing: border-box;">What potential barriers are there?</li><li fr-original-style="" style="box-sizing: border-box;">How do we accommodate for the Regional team members?</li><li fr-original-style="" style="box-sizing: border-box;">What are the benefits to bringing the team back to the workplace?</li></ul><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Each session has 2 &ndash; 3 rounds with each table&rsquo;s &lsquo;host&rsquo; sharing feedback for applying to the Team Action Plan &ndash; or Charter.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Debriefing points:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Each Syndicate&rsquo;s recommendations and capture the key actions they generate</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">&#39;Real Play&#39;</h5><img src="https://www.dicksontraining.com/images/real-play-two.png" alt="A Real Play session" width="332" height="170" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We offer an innovative solution to bring real Leadership/team scenarios to life. We use actors who improvise scenarios which have been specified by the group.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The group is split the group into 2 sub-groups, one with the Actor, the other with the Trainer.</li><li fr-original-style="" style="box-sizing: border-box;">Each group has a brief and has to instruct their Trainer/Actor on how to approach the scenario supplied.</li><li fr-original-style="" style="box-sizing: border-box;">The Actor and Trainer perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction.</li><li fr-original-style="" style="box-sizing: border-box;">The outcome is the responsibility of the team(s) &ndash;&nbsp;<u fr-original-style="" style="box-sizing: border-box;">not</u>&nbsp;the performers</li></ul><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Assign 24 x &lsquo;Directors&rsquo; (4 for each Player &ndash; Phil &amp; Julia &ndash; for each Real Play.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Potential Real Play Scenarios:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Engaging with a team member as to how the new working plans will be applied.</li><li fr-original-style="" style="box-sizing: border-box;">Overcoming concerns to the new working practices/framework</li><li fr-original-style="" style="box-sizing: border-box;">Addressing issues where a team member feels excluded from the teamworking practices/culture</li></ul><br fr-original-style="" style="box-sizing: border-box;"><img src="https://www.dicksontraining.com/images/the-debrief.png" alt="The debrief" width="332" height="200" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Debrief the Programme</strong></p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Individual Action Plans</strong></p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Team Priorities for application into the workplace</strong></p></section></section><main style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"></div><section fr-original-style="" style="box-sizing: border-box;"><article fr-original-style="" style="box-sizing: border-box;"></article></section></main>

Dickson Training Ltd

Ushering The Team Back To The Workplace

<h3 style="color: rgb(68, 68, 68); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(68, 68, 68);">Overview</h3><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">Asthma is the most common chronic lung condition that affects children and adults, causing breathing difficulties and wheezing. However, early intervention and management are crucial to help those with asthma better control and manage the condition.</p><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">This course aims to raise awareness about the triggers, signs and symptoms, and preventive measures to better manage and support people living with asthma. With treatment and management, alongside effective medical support, people will be able to learn their own triggers. Through this, asthma attacks will be minimised or controlled.</p><h2 style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">Details</h2><h3 style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">What will I learn on this course?</h3><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">At the end of this training, you will be able to:</p><ul style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);"><li fr-original-style="" style="box-sizing: border-box;">Identify signs of asthma</li><li fr-original-style="" style="box-sizing: border-box;">Explain how signs of asthma may be associated with other long-term conditions</li><li fr-original-style="" style="box-sizing: border-box;">Discuss the importance of early diagnosis</li><li fr-original-style="" style="box-sizing: border-box;">Describe person-centred approaches to caring</li><li fr-original-style="" style="box-sizing: border-box;">Analyse the importance of effective communication</li><li fr-original-style="" style="box-sizing: border-box;">State risk factors associated with asthma</li><li fr-original-style="" style="box-sizing: border-box;">Evaluate monitoring strategies in the condition</li><li fr-original-style="" style="box-sizing: border-box;">List ways of treating asthma.</li></ul><h3 style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">Certification</h3><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">Successful candidates will receive certification of achievement.</p>

Prima Cura Training

Allergen Awareness

Health & Safety Awareness

Health Assessment

Breathing Techniques

Asthma

This course aims to raise awareness about the triggers, signs and symptoms, and preventive measures to better manage and support people living with asthma. 

Asthma Awareness

<h2>From Team Member to Team Leader: In-House</h2><h3>What are you letting yourself in for?</h3><p>Organisations constantly give people their first line management role because the individual has been identified as being good at their day job, not necessarily being good with people.</p><p>People skills are a very different skillset from dealing with processes and tasks. Managing people can be the best job in the world, or the worst. No-one tells you what it's like until you find out for yourself. &amp;'You'll be fine' is all you may get.</p><p>This programme is your opportunity to find out in advance what you might be letting yourself in for and whether it's right for you - whether at this stage in your career, a bit later, or perhaps never. This can save you and your organisation time, effort and heartache.</p><p>You'll find out what's needed to transition from team member to team leader. You'll learn what are the characteristics of good managers and see how you think you'll measure up. You'll discover what to look out for in the early days - what are the most common pitfalls awaiting the new manager and how can you avoid them?</p><p>It's a very practical programme which will boost your confidence in managing people and help make the learning curve a little less steep as you transition from team member to team leader. It will help you develop the skills you will need for the rest of your career - it might well be the most useful programme you ever attend!</p><h3>What's in it for you?</h3><ul><li>Have a benchmark for what great managers do and don't do - see how you measure up</li><li>Discover the pitfalls to look out for and develop strategies to deal with them</li><li>Identify your development areas to lead others effectively</li><li>Understand the importance of body language when communicating with your team - learn what to do, what not to do</li><li>Know how to deal with challenging employee behaviours</li><li>Find out what are the most common management dilemmas and how to deal with them</li><li>Boost your confidence for stepping up to management - or consider why it might not be for you</li></ul><section>
                    <h3>What are you letting yourself in for?</h3><ul><li>What makes someone a great manager?</li><li>The importance of preparation for management</li><li>Why would you want to manage others?</li><li>What makes a good boss?... and a bad one?</li></ul><h3>Key management skills</h3><ul><li>Knowing what it takes to be a manager - and how to get there</li><li>Adapting for different teams and individuals</li><li>Not taking a &amp;'one size fits all' approach</li><li>Profile of an &amp;'ideal' manager</li><li>Assessing yourself against the benchmark - where are you now?... where do you need to be?</li><li>Readiness to manage</li></ul><h3>Others' reactions to you getting the job!</h3><ul><li>How will other people, especially fellow team members, react to you getting the job?</li><li>Positive reactions - what to expect</li><li>Negative reactions - what to expect</li><li>What can you do to emphasise the positive, reduce the negative?</li></ul><h3>The first month</h3><ul><li>Making an impact in the early stages</li><li>Scoping effectively and building the right plans</li><li>A simple technique to brainstorm what you need to cover/do/achieve in that first month</li></ul><h3>People skills</h3><ul><li>Skills needed to be an effective manager</li><li>Developing the ability to inspire, motivate or support others</li><li>A simple questionnaire to reflect on the skills needed to engage and develop</li></ul><h3>Body language</h3><ul><li>The crucial importance of body language</li><li>How do you come across?</li><li>Avoiding &amp;'emotional leakage'</li><li>Moving with purpose</li><li>Giving an impression of confidence</li></ul><h3>The transition from team member to team leader</h3><ul><li>Stepping up</li><li>Pitfalls</li><li>Opportunities</li><li>The &amp;'us and them' dilemma</li><li>How to overcome challenges in transition</li></ul><h3>Meeting your team</h3><ul><li>How to outline your role and vision for your team</li><li>Using initial meetings to clarify roles and relationships as well as expectations</li><li>Understanding what your people want and need</li><li>Creating a relationship of open dialogue</li><li>Prepare for an initial meeting with the team</li></ul><h3>Management dilemmas</h3><ul><li>Handling challenging behaviour</li><li>Scenarios</li><li>Common issues faced by team leaders and managers - and how to deal with them</li></ul><h3>Actions and next steps</h3><ul><li>Review</li><li>Personal action planning</li><li>Next steps</li></ul>


                </section>

Maximum Performance

From Team Member to Team Leader: In-House

<h2>Conflict Management: In-House</h2><p>'Conflict' is a word that conjures up many emotions. It is something that most people would prefer to avoid, if possible. Work can be an emotive place. Positive relationships can make your life at work exciting, motivating and challenging, whilst relationships you regard as negative can make your life very difficult and stressful, especially if there is conflict between you and your manager.</p><p>This workshop is essential for people who want to understand where conflict can be used to positive effect, how to manage it in working relationships and how to use it as something positive that can stimulate the working environment.</p><p>Research has shown that relationships at work are an extremely high motivational factor, significantly more important than salary for a lot of people. It is therefore essential that we invest in relationships and search out new ways to make them better in order to have a more positive influence on our surroundings. By understanding why other people are in conflict we can manage the conversation a lot better, with outcomes managed more effectively so the 'conflict' will add value to the organisation.</p><p>This highly participative one-day workshop covers a wide variety of exercises and personal stories, and leaves participants with a clear strategy to identify when they are in conflict with someone and how they will structure their approach to get to a satisfactory outcome.</p><h3>Learning Objectives</h3><p>At the end of the session, participants will be able to:</p><ul><li>Understand their key relationships and the strength of those relationships</li><li>Use their Strengths Deployment Inventory (SDI) profile to identify where to deploy their strengths</li><li>Understand what is important to them and their key stakeholders</li><li>Know how motivational value systems can influence behaviour</li><li>Tailor their communication style to match other people's</li><li>Use proven strategies to resolve conflict with others</li><li>Be more assertive when challenging</li><li>Achieve key personal, departmental and organisational objectives</li></ul><section>
                    <h3>Where are you now?</h3><ul><li>How effective are your current working relationships?</li><li>Can I work effectively without input from others?</li><li>Who do you need to be a success?</li></ul><h3>The Strengths Deployment Inventory (SDI)</h3><ul><li>Completion of the SDI questionnaire</li><li>An understanding of the theory</li><li>A 'trip around the triangle'</li><li>Predicting relationship interaction</li><li>Your scores and what they mean in your relationships</li></ul><h3>Conflict theory</h3><ul><li>What is conflict?</li><li>The 3 flags of conflict</li><li>What are your conflict triggers?</li><li>Your conflict scores plotted</li><li>The conflict sequence</li></ul><h3>Conflict resolution strategies</h3><ul><li>Early warning signs</li><li>Most productive behaviours</li><li>Least productive behaviours</li><li>Preventable/unwarranted conflict</li><li>Review of the dynamic triangle</li><li>Review of the day, personal learning and action planning</li></ul>


                </section>

Conflict Management: In-House

<h2>Conflict Management</h2><p>'Conflict' is a word that conjures up many emotions. It is something that most people would prefer to avoid, if possible. Work can be an emotive place. Positive relationships can make your life at work exciting, motivating and challenging, whilst relationships you regard as negative can make your life very difficult and stressful, especially if there is conflict between you and your manager.</p><p>This workshop is essential for people who want to understand where conflict can be used to positive effect, how to manage it in working relationships and how to use it as something positive that can stimulate the working environment.</p><p>Research has shown that relationships at work are an extremely high motivational factor, significantly more important than salary for a lot of people. It is therefore essential that we invest in relationships and search out new ways to make them better in order to have a more positive influence on our surroundings. By understanding why other people are in conflict we can manage the conversation a lot better, with outcomes managed more effectively so the 'conflict' will add value to the organisation.</p><p>This highly participative one-day workshop covers a wide variety of exercises and personal stories, and leaves participants with a clear strategy to identify when they are in conflict with someone and how they will structure their approach to get to a satisfactory outcome.</p><h3>Learning Objectives</h3><p>At the end of the session, participants will be able to:</p><ul><li>Understand their key relationships and the strength of those relationships</li><li>Use their Strengths Deployment Inventory (SDI) profile to identify where to deploy their strengths</li><li>Understand what is important to them and their key stakeholders</li><li>Know how motivational value systems can influence behaviour</li><li>Tailor their communication style to match other people's</li><li>Use proven strategies to resolve conflict with others</li><li>Be more assertive when challenging</li><li>Achieve key personal, departmental and organisational objectives</li></ul><section>
                    <h3>Where are you now?</h3><ul><li>How effective are your current working relationships?</li><li>Can I work effectively without input from others?</li><li>Who do you need to be a success?</li></ul><h3>The Strengths Deployment Inventory (SDI)</h3><ul><li>Completion of the SDI questionnaire</li><li>An understanding of the theory</li><li>A 'trip around the triangle'</li><li>Predicting relationship interaction</li><li>Your scores and what they mean in your relationships</li></ul><h3>Conflict theory</h3><ul><li>What is conflict?</li><li>The 3 flags of conflict</li><li>What are your conflict triggers?</li><li>Your conflict scores plotted</li><li>The conflict sequence</li></ul><h3>Conflict resolution strategies</h3><ul><li>Early warning signs</li><li>Most productive behaviours</li><li>Least productive behaviours</li><li>Preventable/unwarranted conflict</li><li>Review of the dynamic triangle</li><li>Review of the day, personal learning and action planning</li></ul>


                </section>

Conflict Management

<p>This is a highly participative workshop aimed at giving line managers additional strategies, skills and confidence to handle the myriad of sensitive and challenging issues that may arise in the workplace. It will provide practical tools and tips for dealing with these issues appropriately, in accordance both with the client's internal policies and procedures and with any relevant employment legislation. The programme will encourage group discussion and will allow participants time to raise any specific issues they find the most challenging to handle.</p>
<p>The emphasis is on encouraging managers to manage positively and proactively, to role model appropriate behaviour, to recognise issues at an early stage and to take prompt action to resolve concerns informally or formally as appropriate.</p><ul><li>RECOGNISE WHEN AN ISSUE IS SENSITIVE</li><li>KNOW HOW TO HANDLE IT, WHETHER THROUGH INFORMAL ACTION OR FORMAL PROCEDURES</li><li>ENSURE THAT THEY ACT IN ACCORDANCE WITH YOUR ORGANISATION'S POLICIES AND PROCEDURES</li><li>IMPROVE THEIR FEEDBACK SKILLS</li><li>DEAL EFFECTIVELY WITH CHALLENGING RESPONSES</li><li>MANAGE ONE-TO-ONE MEETINGS APPROPRIATELY</li></ul><section>
                    <h3>1. Introduction</h3><ul><li>Course objectives and benefits from attending this course</li><li>Participants' experience and confidence in this area</li><li>Personal objectives</li></ul><h3>2. Handling sensitive issues well</h3><ul><li>Types of sensitive issue</li><li>What makes an issue sensitive?</li><li>Why are these situations difficult to manage?</li><li>Participants' experiences and challenges</li></ul><h3>3. The organisational context</h3><ul><li>Quiz to refresh participants' understanding of relevant legislation such as discrimination and dismissal law</li><li>Relevant policies and procedures</li><li>Roles, responsibilities and sources of support</li></ul><h3>4. Personal issues</h3><ul><li>What personal issues may affect work?</li><li>Dealing with health issues, eg, disability, stress and mental illness, terminal illness, etc</li><li>Alcohol and drug addiction</li><li>Changes to circumstances, eg, divorce, bereavement, etc</li><li>Group exercise on strategies for handling personal issues</li></ul><h3>5. Dealing with sensitive issues</h3><ul><li>Checklist of 'managerial' skills</li><li>A conversational approach: preparing for and holding the meeting</li><li>Group exercise: understanding and managing emotional reactions in others</li><li>Managing your own emotions</li></ul><h3>6. Other sensitive issues</h3><ul><li>Group exercise focused on other sensitive issues relevant to the group such as personal hygiene, personality clashes, appearance at work, capability and performance issues, etc</li><li>Practical tips and strategies including how to give effective, constructive feedback</li></ul><h3>7. Skills practice</h3><ul><li>Preparing for, and conducting, a meeting around a sensitive situation and / or managing challenging responses</li></ul><h3>8. And finally...</h3><ul><li>Open forum - remaining challenges and 'what if' scenarios</li><li>Action planning - identifying how participants will transfer this learning into the workplace and what else they may need which will help them to do this effectively</li><li>Review and close</li></ul>


                </section>

Handling Sensitive HR Issues

<p>This programme will enable participants to manage disciplinary, capability and grievance issues effectively. The emphasis is on the use of a structured approach, with problems identified early and managed positively and proactively. The course builds knowledge, skill and confidence in handling these issues objectively, fairly and appropriately in line with internal policies / procedures, best practice and legal requirements. </p>
<p>The programme is always tailored to the client organisation's internal policies and procedures. Participants are asked to familiarise themselves with relevant policies before the course since they will be referred to during the training.</p><ul><li>TAKE DISCIPLINARY ACTION IN A TIMELY AND APPROPRIATE MANNER</li><li>APPRECIATE THE EMPLOYMENT LAW ISSUES INVOLVED</li><li>ENSURE THAT THEY ACT IN ACCORDANCE WITH YOUR ORGANISATION'S POLICIES AND PROCEDURES</li><li>PREPARE FOR A DISCIPLINARY HEARING</li><li>MANAGE GRIEVANCES EITHER FORMALLY OR INFORMALLY, AS APPROPRIATE</li><li>PREPARE AND CONDUCT INVESTIGATIONS INTO ALLEGED INCIDENTS IN THE WORKPLACE</li></ul><section>
                    <h3>1. Introduction</h3><ul><li>Course objectives and benefits from attending this course</li><li>Participants' experience and confidence in this area</li><li>Personal objectives</li><li>A scenario - identifying reasons for poor performance</li><li>The difference between conduct and capability</li></ul><h3>2. Employment legislation</h3><ul><li>An overview of current legislation / case law in in relation to unfair dismissal and discrimination</li><li>Practical implications for managers</li></ul><h3>3. Managing conduct</h3><ul><li>The purpose of taking disciplinary action</li><li>Disciplinary rules and procedures</li><li>ACAS Code of Practice</li><li>Rights of representation</li><li>The importance of setting clear standards and the need to measure and monitor performance / conduct objectively and consistently</li></ul><h3>4. Understanding disciplinary policy and procedures</h3><ul><li>Overview of internal policy and procedures</li><li>Informal and formal action</li><li>Overview of key stages (investigation, hearing, appeal)</li><li>Outcomes and levels of warning</li><li>Ordinary dismissal and dismissal for gross misconduct</li><li>Roles and responsibilities</li><li>Working with HR</li><li>Working with TU representatives where appropriate</li></ul><h3>5. The disciplinary hearing</h3><ul><li>Preparing for the hearing - a checklist</li><li>Roles and responsibilities of all present</li><li>Structuring the hearing</li><li>Using witnesses</li><li>Taking notes</li><li>Reviewing the evidence and reaching a decision objectively</li><li>Written confirmation of decision</li><li>Rights of appeal</li><li>Practical scenario-based exercise</li></ul><h3>6. Managing capability</h3><ul><li>Your organisation's procedure - overview of internal policy and procedure</li><li>Informal and formal action</li><li>Overview of key stages and potential outcomes</li><li>Roles and responsibilities</li><li>Practical scenario-based exercise</li></ul><h3>7. Managing grievances</h3><ul><li>Understanding what constitutes a grievance</li><li>Informal resolution</li><li>Managing grievances in line with your organisation's grievance policy and the ACAS Code of practice</li><li>Roles and responsibilities</li><li>Practical scenario-based exercise</li></ul><h3>8. And finally...</h3><ul><li>Open forum - remaining challenges and 'what if' scenarios</li><li>Action planning - identifying how participants will transfer this learning into the workplace and what else they may need which will help them to do this effectively</li><li>Review and close</li></ul>


                </section>

Disciplinary, Capability and Grievance Issues

<p>This highly participative workshop focuses on the importance of valuing individual differences at work and creating a positive working environment, where everyone is treated with dignity and respect. The programme highlights the responsibilities that managers have in this area and reinforces relevant organisational policies and procedures, particularly those relating to harassment and bullying. In addition, the workshop builds awareness of discrimination legislation, taking a practical approach to minimising risk.</p>
<p>The emphasis is on encouraging managers to manage positively and proactively, to role model appropriate behaviour, to recognise issues at an early stage and to take prompt action to resolve concerns informally or formally as appropriate.</p><ul><li>UNDERSTAND WHAT IS MEANT BY DIVERSITY, DISCRIMINATION AND DIGNITY AT WORK</li><li>KNOW THE IMPORTANCE OF VALUING INDIVIDUAL DIFFERENCES AND TREATING PEOPLE WITH RESPECT</li><li>UNDERSTAND THE ORGANISATION'S POLICIES AND PROCEDURES IN THIS AREA AND THE ROLE AND RESPONSIBILITY OF MANAGERS AND OTHER SOURCES OF SUPPORT, EG, HR</li><li>UNDERSTAND KEY PRINCIPLES FROM EMPLOYMENT LAW AND HOW TO MINIMISE RISK</li><li>IDENTIFY WHAT CONSTITUTES UNACCEPTABLE BEHAVIOUR, EG, BULLYING AND HARASSMENT AT WORK AND MANAGE ISSUES PROACTIVELY, EITHER INFORMALLY OR FORMALLY AS APPROPRIATE</li><li>HAVE BUILT KNOWLEDGE, SKILL AND CONFIDENCE IN THIS AREA</li></ul><section>
                    <h3>1. Introduction</h3><ul><li>Course objectives and benefits from attending this course</li><li>Participants' experience and confidence in this area</li><li>Personal objectives</li></ul><h3>2. Setting the scene</h3><ul><li>Understanding what diversity is and the benefits and challenges of a diverse workforce</li><li>Equal opportunities in the workplace</li><li>The importance of treating people with dignity and respect</li><li>Organisational policies and procedures</li></ul><h3>3. Working with respect</h3><ul><li>Exercise: What does working with respect mean in terms of behaviours?</li><li>Application to participants' own teams; insights and actions</li></ul><h3>4. The law</h3><ul><li>Overview of discrimination law; the Equality Act 2010</li><li>Understanding protected characteristics and different types of discrimination</li><li>Burden of proof and liability; minimising risk</li><li>Other relevant legislation</li><li>Practical scenarios</li></ul><h3>5. Roles and responsibilities</h3><ul><li>Recognising that everyone at work has a responsibility</li><li>The role and responsibility of a manager</li><li>What is expected from all staff</li><li>Working with HR and other sources of support</li></ul><h3>6. A model of discrimination</h3><ul><li>Exercise: Stereotyping, bias and the power of labels</li><li>Understanding unconscious bias</li><li>The link between beliefs and behaviour</li></ul><h3>7. Bullying and harassment</h3><ul><li>Defining bullying and harassment</li><li>Impact of unacceptable behaviour at work</li><li>Recognising bullying and harassment</li></ul><h3>8. Taking action</h3><ul><li>Informal action and guidelines on challenging unacceptable behaviour</li><li>Managing complaints and grievances</li><li>Formal action in line with internal policies</li><li>Liability, the law and lessons from case law</li><li>Creating a positive working environment</li></ul><h3>9. Scenarios</h3><ul><li>Group exercises on managing challenging situations. Scenarios will be written specifically for the organisation to ensure maximum relevance for the group. Examples may include managing banter / jokes / nicknames, religious dress or practice at work, etc.</li></ul><h3>10. And finally...</h3><ul><li>Open forum - remaining challenges and 'what if' scenarios</li><li>Action planning - identifying how participants will transfer this learning into the workplace and what else they may need which will help them to do this effectively</li><li>Review and close</li></ul>


                </section>

Diversity, Discrimination and Dignity at Work

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Retreat in Daily Life</strong> is a way to find something of what you might experience on a residential retreat, with the difference being that you are at home, and the prayer experience is woven into the rhythm of your ordinary life.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The&nbsp;Contemplative at Home Retreat in Daily Life</strong> involves two components:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Six days per week : Thirty to Forty-five minutes of <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">daily personal prayer</strong>, with suggested meditations and reflection questions.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">One day per week : A&nbsp;two-hour Zoom call, to share with other pilgrims who are on retreat with you. Lissy hosts these sessions in a <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">group spiritual direction</strong> format.&nbsp;</li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who is this for?</strong></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">This retreat is suitable for anyone who has (or has had) some kind of practice of Christian prayer, and is ready to explore a bit more of their faith, their prayer life or their relationship with God.&nbsp;</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">This might be for you if you</div><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div id="isPasted" fr-original-style="" style="box-sizing: border-box;">Would like to explore the contemplative prayer traditions of the Christian faith</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div id="isPasted" fr-original-style="" style="box-sizing: border-box;">Are ready for something deeper in your relationship with God</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div id="isPasted" fr-original-style="" style="box-sizing: border-box;">Hope to find God in new ways</div></li><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;">Would like some structure and support to help you reinstate a habit of daily prayer</div></li><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;">Would like to go away on retreat, but are unable to at the moment</div></li><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Enjoy&nbsp;</span>Contemplative at Home meditations and want to connect&nbsp;with others who do as well</div></li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Prayer Material</strong></span></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Meditations from the Contemplative at Home archives are suggested for five days of the week, with an Examen or review practice on the sixth day of the week. Each week follows a slightly different theme.</span></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><p id="isPasted" style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Week One: Introduction to Contemplative Prayer / Establishing your Routine</span></p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Week Two: Lectio Divina / Listening to Scripture</span></p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Week Three: Imaginative Contemplation / Encoutering Jesus&nbsp;</span></p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Week Four: Praying with the Psalms / My Life in God</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Prompts for reflection are also provided. Most of the meditations are around twenty minutes in length, with a suggested 15 minutes after the audio&nbsp;meditation for journalling or reflecting on your prayer experience.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Further Details and Commitment</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The times listed on the sign up link above reflect the time for the group calls. Please be aware of your local time zone. I work in the UK and times may be listed for GMT.&nbsp;&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">There will be one call before the retreat begins, and one at the end of each week, for a total of 5 calls.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">There will be a maximum of six participants in the group.<br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Please check that you are able to attend all of the group sessions before you apply.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The daily prayer can be done at any time that suits you but, if you don&#39;t already have a 30-45 minute window of time devoted to prayer each day, do take some time to think about when you might fit it in, for example: will you wake up earlier? Will you do it at lunch time? in the evening? How realistic is this? &nbsp;Is there a place in your house where you could sit to pray? Will&nbsp;those you share space with will be able to respect your commitment to the retreat?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This won&#39;t be for everyone, but for those who are drawn to take part in this prayer experience, I have no doubt that it will be a positive and enriching time. I am really looking forward to sharing this space with you.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Contemplative at Home

Contemplative at Home Retreat in Daily Life

General Admission

<p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(37, 46, 57);">When it comes to designing our dream future, there are a few &nbsp;aspects to be considered...</p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);">Firstly, amongst the chaos, how often do we actually create space to think about what we genuinely want for ourselves?</p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);">And then when we do, are they our own desires, or someone else&#39;s?</p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Vision boards help you to gain clarity</strong>&nbsp;on what you truly want from life</p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);">I will teach you to&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">connect&nbsp;</strong>back in with your&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">core values,&nbsp;</strong>an overview behind&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">manifestation</strong>&nbsp;and how our early life experiences may have impacted us now (positively and negatively).</p><ul style="color: rgb(37, 46, 57); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"><li fr-original-style="" style="box-sizing: border-box;">Experience a short meditation to clear and open the mind</li><li fr-original-style="" style="box-sizing: border-box;">Identify your big dreams and goals, your values and how this aligns with your identity and purpose.</li><li fr-original-style="" style="box-sizing: border-box;">Create your unique vision board from scratch.</li></ul><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);">The Workshop will be a hybrid of meditation, fun and networking helping you to connect back in with who you truly are, your centre of creativity, and visualise your dream life.</p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);">This is for you if you say yes to one or more of the following:</p><ul style="color: rgb(37, 46, 57); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"><li fr-original-style="" style="box-sizing: border-box;">you are ready to explore what you want from life</li><li fr-original-style="" style="box-sizing: border-box;">you feel stuck and uninspired</li><li fr-original-style="" style="box-sizing: border-box;">you have a vision, but you want to have a daily reminder of your dreams and goals</li><li fr-original-style="" style="box-sizing: border-box;">you want to manifest your vision or dream life quicker</li><li fr-original-style="" style="box-sizing: border-box;">you would like to passionately connect with your goals and dreams</li><li fr-original-style="" style="box-sizing: border-box;">you would like to connect with your sacral chakra and instil some creativity into your energy</li></ul><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Are you ready to create the life that lights you up?</strong></p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(37, 46, 57);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Resources required:</strong></em><em fr-original-style="" style="box-sizing: border-box;">&nbsp;</em></p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"><em fr-original-style="" style="box-sizing: border-box;">Everyone: Notepad + pen, quiet space for reflection.&nbsp;</em></p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"></p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"><em fr-original-style="" style="box-sizing: border-box;">If you know you definitely want to create your Vision Board on your Computer, then please come ready with access to Microsoft word or Canva. &nbsp;</em></p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"></p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"><em fr-original-style="" style="box-sizing: border-box;">Otherwise (and this is my favourite way to start a vision board experience), you will also need;</em></p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"></p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"><em fr-original-style="" style="box-sizing: border-box;">Access to images that you can cut out. &nbsp;Here are some ideas on building your portfolio of images:</em></p><ul style="color: rgb(37, 46, 57); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"><li fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">buy your favourite magazine/ ask around your friends/ family if you can have it rather than being thrown away</em></li><li fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">local supermarkets that offer their free magazine</em></li><li fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">travel agents&nbsp;</em></li><li fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">keep hold of local magazines/ newspapers/ flyers dropped through the door</em></li><li fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">photos that you don&#39;t mind cutting up</em></li><li fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">celebratory cards</em></li></ul><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"></p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"><em fr-original-style="" style="box-sizing: border-box;">Please also have access to A3 card (you can buy these from craft stores) ; scissors, glue.</em></p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"></p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"><em fr-original-style="" style="box-sizing: border-box;">You can go super creative here as much as you would like; feathers, sparkle. you could even connect with the outdoors if you know how to preseve your items.&nbsp;</em></p>

Sinéad Robertson

Personal Development

Mindfulness

Life Coaching

Manifestation & Law of Attraction

Meditation

Creative Therapy

𝐃𝐢𝐝 𝐘𝐨𝐮 𝐤𝐧𝐨𝐰?
😍Vision Boards improves your chance of success! 
Here's just a few benefits from the process of vision boarding ⤵️
🔸 Helps you to connect with what you truly want from life;
🔸 Shift your mindset;
🔸 Provides a tool to align and focus your goals
And are a great opportunity to meet new and like minded people!
I'm looking forward to hosting this vision board workshop with you.  
🙏🏻Give me a shout if you have any questions.

Design your Dream Life Vision Board

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is designed for people who are seeking to launch a career in cybersecurity.</p>Overview<p>Assess the security posture of an enterprise environment and recommend and implement appropriate security solutions; Monitor and secure hybrid environments, including cloud, mobile, and IoT; Operate with an awareness of applicable laws and policies, including principles of governance, risk, and compliance; Identify, analyze, and respond to security events and incidents.</p><p>CompTIA Security+ is a global certification that validates the baseline skills necessary to perform core security functions and is the first security certification a candidate should earn.<br /> <br /> CompTIA Security+ establishes the core knowledge required of any cybersecurity role and provides a springboard to intermediate-level cybersecurity jobs.</p></div><div id="course-pills-2"><h3>Lesson 1: Summarize Fundamental Security Concepts</h3> <ul> <li>Security Concepts</li> <li>Security Controls</li> </ul> <h3>Lesson 2: Compare Threat Types</h3> <ul> <li>Threat Actors</li> <li>Attack Surfaces</li> <li>Social Engineering</li> </ul> <h3>Lesson 3: Explain Cryptographic Solutions</h3> <ul> <li>Cryptographic Algorithms</li> <li>Public Key Infrastructure</li> <li>Cryptographic Solutions</li> </ul> <h3>Lesson 4: Implement Identity and Access Management</h3> <ul> <li>Authentication</li> <li>Authorization</li> <li>Identity Management</li> </ul> <h3>Lesson 5: Secure Enterprise Network Architecture</h3> <ul> <li>Enterprise Network Architecture</li> <li>Network Security Appliances</li> <li>Secure Communications</li> </ul> <h3>Lesson 6: Secure Cloud Network Architecture</h3> <ul> <li>Cloud Infrastructure</li> <li>Embedded Systems and Zero Trust Architecture</li> </ul> <h3>Lesson 7: Explain Resiliency and Site Security Concepts</h3> <ul> <li>Asset Management</li> <li>Redundancy Strategies</li> <li>Physical Security</li> </ul> <h3>Lesson 8: Explain Vulnerability Management</h3> <ul> <li>Device and OS Vulnerabilities</li> <li>Application and Cloud Vulnerabilities</li> <li>Vulnerability Identification Methods</li> <li>Vulnerability Analysis and Remediation</li> </ul> <h3>Lesson 9: Evaluate Network Security Capabilities</h3> <ul> <li>Network Security Baselines</li> <li>Network Security Capability Enhancement</li> </ul> <h3>Lesson 10: Assess Endpoint Security Capabilities</h3> <ul> <li>Implement Endpoint Security</li> <li>Mobile Device Hardening</li> </ul> <h3>Lesson 11: Enhance Application Security Capabilities</h3> <ul> <li>Application Protocol Security Baselines</li> <li>Cloud and Web Application Security Concepts</li> </ul> <h3>Lesson 12: Explain Incident Response and Monitoring Concepts</h3> <ul> <li>Incident Response</li> <li>Digital Forensics</li> <li>Data Sources</li> <li>Alerting and Monitoring Tools</li> </ul> <h3>Lesson 13: Analyze Indicators of Malicious Activity</h3> <ul> <li>Malware Attack Indicators</li> <li>Physical and Network Attack Indicators</li> <li>Application Attack Indicators</li> </ul> <h3>Lesson 14: Summarize Security Governance Concepts</h3> <ul> <li>Policies, Standards, and Procedures</li> <li>Change Management</li> <li>Automation and Orchestration</li> </ul> <h3>Lesson 15: Explain Risk Management Processes</h3> <ul> <li>Risk Management Processes and Concepts</li> <li>Vendor Management Concepts</li> <li>Audits and Assessments</li> </ul> <h3>Lesson 16: Summarize Data Protection and Compliance Concepts</h3> <ul> <li>Data Classification and Compliance</li> <li>Personnel Policies</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans CompTIA Security Plus Certification (Exam SY0-601) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the CompTIA Security Plus Certification (Exam SY0-601) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Certified in Cybersecurity (CC)

CompTIA Network+

Certificate in Information Security Management Principles (CISMP)

Certified Cyber Professional (CCP)

CompTIA A+

CompTIA Security+

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>This course is designed for Administrators who need to setup, configure and manage SharePoint Online as part of their Office 365 Administration.</p>Overview<p>After completing this course, students will gain the skills to:  - Understand the architecture of SharePoint Online  - Have knowledge of all the components in SharePoint Online  - Have on hands on experience configuring the components of SharePoint Online  - Have hands on experience configuring the options  - Work with Site Collections and storage options  - Manage user profiles and social profiling  - Understand and configure data connectivity in SharePoint Online  - Build a taxonomy structure   - Understand and configure Search in SharePoint Online  - Configure and deploy apps  - Understand and define Enterprise content management and data loss prevention.  - Configure additional options and features in SharePoint Online such as Information Rights Management</p><p>This course will introduce the audience to SharePoint Online Administration in Office 365 and explain and demonstrate the configuration options for SharePoint Online. The course is appropriate for existing SharePoint on-premises administrators and new administrators to Office 365 who need to understand how to correctly setup SharePoint Online for their company. The course will also help SharePoint on-premise administrators understand the differences between SharePoint on-premises and SharePoint Online.</p></div><div id="course-pills-2"><h3>1 - INTRODUCTION TO OFFICE 365 AND SHAREPOINT ONLINE</h3> <ul> <li>Introduction to the Office 365 Administration Center</li> <li>Configure Reporting</li> <li>Accessing SharePoint management tools</li> <li>Accessing security and compliancy</li> <li>Managing Office 365 and SharePoint Online with PowerShell</li> <li>Comparing On Premises SharePoint with SharePoint Online</li> <li>User identity in Office 365 and SharePoint Online</li> <li>Manging user domains</li> <li>Building Hybrid scenarios</li> <li>OneDrive and Sites redirection</li> <li>Yammer redirection</li> <li>Understand hybrid search</li> <li>Hybrid business data connectivity</li> <li>Hybrid taxonomy</li> </ul> <h3>2 - WORKING WITH SITE COLLECTIONS</h3> <ul> <li>Introduction to classic and modern admin centers</li> <li>Creating Site Collections</li> <li>Defining ownership and security for site collections</li> <li>Configuring Storage</li> <li>Configure External Access to site collections</li> <li>Recovering site collections</li> <li>Configure external sharing</li> <li>Managing site collections with PowerShell</li> </ul> <h3>3 - MANAGING USER PROFILES</h3> <ul> <li>Overview of the profile service</li> <li>Defining profile properties</li> <li>Map profile properties to a term store</li> <li>Creating custom profile properties</li> <li>Managing audiences</li> <li>Creating audiences</li> <li>Managing user profile policies</li> <li>Configure trusted my site host locations</li> <li>Configure preferred search center locations</li> <li>Defining read access permission levels</li> <li>Configuring newsfeed options</li> <li>Setup email notifications</li> <li>Configure my site cleanup</li> </ul> <h3>4 - WORKING WITH DATA CONNECTIONS</h3> <ul> <li>Introduction to Data Connections</li> <li>Overview of PowerApps, Flow and PowerBi</li> <li>Overview of the business connectivity service</li> <li>Introduction to BDC definition files</li> <li>Creating BDC definition files</li> <li>Introduction to the secure store service</li> <li>Configuring the secure store service</li> <li>Creating secure store target application settings</li> <li>Configure connections to cloud services</li> <li>Configure connections to on-premises services</li> <li>Tools to build data connections</li> <li>Creating external content types</li> <li>Building external lists using external data</li> </ul> <h3>5 - MANAGING THE TERM STORE</h3> <ul> <li>Overview of the term store</li> <li>Understanding terms and life cycle management</li> <li>Creating term groups</li> <li>Creating the term store</li> <li>Creating Term Sets in the UI</li> <li>Creating Term Sets via importing via a CSV</li> <li>Creating terms in the UI</li> <li>Creating terms via PowerShell and CSOM</li> <li>Manage terms with synonyms and pinning</li> <li>Configure delegated administration</li> </ul> <h3>6 - CONFIGURING SEARCH</h3> <ul> <li>An Introduction to the search service</li> <li>Classic versus Modern search experience</li> <li>Understanding Managed Properties</li> <li>Create Managed Properties</li> <li>Manage Authoritative pages</li> <li>Understand Result sources</li> <li>Create and configure result sources</li> <li>Understand Query rules</li> <li>Promoting results through query rules</li> <li>Remove search results from the index</li> <li>Exporting search configurations</li> <li>Importing search configurations</li> </ul> <h3>7 - CONFIGURING APPS</h3> <ul> <li>An Introduction to Apps</li> <li>Understanding the App Catalog</li> <li>Building the App catalog</li> <li>Adding Apps to the catalog</li> <li>Add Apps to your SharePoint sites</li> <li>Adding Apps via the marketplace store</li> <li>Manage App licensing</li> <li>Configure store access settings</li> <li>Monitoring app usage</li> </ul> <h3>8 - ENTERPRISE CONTENT MANAGEMENT IN SHAREPOINT ONLINE</h3> <ul> <li>An Introduction to ECM in SharePoint Online</li> <li>Components of ECM</li> <li>Office 365 versus classic compliancy</li> <li>Understanding In-Place records management</li> <li>Configure In-Place records management</li> <li>Understanding the records center</li> <li>Build and configure a records center</li> <li>Understanding the compliancy policy center</li> <li>Build a compliancy policy center and configure policies</li> <li>Discover the security and compliancy center</li> <li>Configure an eDiscovery center</li> <li>Build an eDiscovery case</li> <li>Understand data loss prevention</li> <li>Build a data loss prevention policy and query</li> <li>Working with classification and data governance</li> </ul> <h3>9 - MANAGE OPTIONS FOR SHAREPOINT ONLINE</h3> <ul> <li>Configure OneDrive features</li> <li>Configure use of Yammer or Newsfeeds</li> <li>Understand Information Rights Management</li> <li>Configure Information Rights Management</li> <li>Define site classification options</li> <li>Understand early release options for Office 365</li> <li>Configure Early release options for your Office 365 tenant</li> <li>Manage Access Control</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans 55238 SharePoint Online for Administrators training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the 55238 SharePoint Online for Administrators course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Microsoft Certification

Microsoft Sharepoint

Microsoft 365

Microsoft AZ-104

SharePoint

Microsoft AZ-303

55238 SharePoint Online for Administrators

<div id="course-pills-1">Duration<p>4 Days</p><p>24 CPD hours</p>This course is intended for<p></p><p>This course is designed for data scientists with existing knowledge of Python and machine learning frameworks like Scikit-Learn, PyTorch, and Tensorflow, who want to build and operate machine learning solutions in the cloud.</p><p></p>Overview<p>Learn how to operate machine learning solutions at cloud scale using Azure Machine Learning. This course teaches you to leverage your existing knowledge of Python and machine learning to manage data ingestion and preparation, model training and deployment, and machine learning solution monitoring in Microsoft Azure.</p><p></p><p>Learn how to operate machine learning solutions at cloud scale using Azure Machine Learning. This course teaches you to leverage your existing knowledge of Python and machine learning to manage data ingestion and preparation, model training and deployment, and machine learning solution monitoring with Azure Machine Learning and MLflow.</p><p></p>Prerequisites<p></p><li>Creating cloud resources in Microsoft Azure.</li>  <li>Using Python to explore and visualize data.</li>  <li>Training and validating machine learning models using common frameworks like Scikit-Learn, PyTorch, and TensorFlow.</li>  <li>Working with containers</li>  <li>AI-900T00: Microsoft Azure AI Fundamentals is recommended, or the equivalent experience.</li><p></p></div><div id="course-pills-2"><h3>1 - Design a data ingestion strategy for machine learning projects</h3> <ul> <li>Identify your data source and format</li> <li>Choose how to serve data to machine learning workflows</li> <li>Design a data ingestion solution</li> </ul> <h3>2 - Design a machine learning model training solution</h3> <ul> <li>Identify machine learning tasks</li> <li>Choose a service to train a machine learning model</li> <li>Decide between compute options</li> </ul> <h3>3 - Design a model deployment solution</h3> <ul> <li>Understand how model will be consumed</li> <li>Decide on real-time or batch deployment</li> </ul> <h3>4 - Design a machine learning operations solution</h3> <ul> <li>Explore an MLOps architecture</li> <li>Design for monitoring</li> <li>Design for retraining</li> </ul> <h3>5 - Explore Azure Machine Learning workspace resources and assets</h3> <ul> <li>Create an Azure Machine Learning workspace</li> <li>Identify Azure Machine Learning resources</li> <li>Identify Azure Machine Learning assets</li> <li>Train models in the workspace</li> </ul> <h3>6 - Explore developer tools for workspace interaction</h3> <ul> <li>Explore the studio</li> <li>Explore the Python SDK</li> <li>Explore the CLI</li> </ul> <h3>7 - Make data available in Azure Machine Learning</h3> <ul> <li>Understand URIs</li> <li>Create a datastore</li> <li>Create a data asset</li> </ul> <h3>8 - Work with compute targets in Azure Machine Learning</h3> <ul> <li>Choose the appropriate compute target</li> <li>Create and use a compute instance</li> <li>Create and use a compute cluster</li> </ul> <h3>9 - Work with environments in Azure Machine Learning</h3> <ul> <li>Understand environments</li> <li>Explore and use curated environments</li> <li>Create and use custom environments</li> </ul> <h3>10 - Find the best classification model with Automated Machine Learning</h3> <ul> <li>Preprocess data and configure featurization</li> <li>Run an Automated Machine Learning experiment</li> <li>Evaluate and compare models</li> </ul> <h3>11 - Track model training in Jupyter notebooks with MLflow</h3> <ul> <li>Configure MLflow for model tracking in notebooks</li> <li>Train and track models in notebooks</li> </ul> <h3>12 - Run a training script as a command job in Azure Machine Learning</h3> <ul> <li>Convert a notebook to a script</li> <li>Run a script as a command job</li> <li>Use parameters in a command job</li> </ul> <h3>13 - Track model training with MLflow in jobs</h3> <ul> <li>Track metrics with MLflow</li> <li>View metrics and evaluate models</li> </ul> <h3>14 - Perform hyperparameter tuning with Azure Machine Learning</h3> <ul> <li>Define a search space</li> <li>Configure a sampling method</li> <li>Configure early termination</li> <li>Use a sweep job for hyperparameter tuning</li> </ul> <h3>15 - Run pipelines in Azure Machine Learning</h3> <ul> <li>Create components</li> <li>Create a pipeline</li> <li>Run a pipeline job</li> </ul> <h3>16 - Register an MLflow model in Azure Machine Learning</h3> <ul> <li>Log models with MLflow</li> <li>Understand the MLflow model format</li> <li>Register an MLflow model</li> </ul> <h3>17 - Create and explore the Responsible AI dashboard for a model in Azure Machine Learning</h3> <ul> <li>Understand Responsible AI</li> <li>Create the Responsible AI dashboard</li> <li>Evaluate the Responsible AI dashboard</li> </ul> <h3>18 - Deploy a model to a managed online endpoint</h3> <ul> <li>Explore managed online endpoints</li> <li>Deploy your MLflow model to a managed online endpoint</li> <li>Deploy a model to a managed online endpoint</li> <li>Test managed online endpoints</li> </ul> <h3>19 - Deploy a model to a batch endpoint</h3> <ul> <li>Understand and create batch endpoints</li> <li>Deploy your MLflow model to a batch endpoint</li> <li>Deploy a custom model to a batch endpoint</li> <li>Invoke and troubleshoot batch endpoints</li> </ul></div>

Data Engineering

Microsoft AZ-900

Microsoft Azure

Microsoft AZ-700

Azure Machine Learning

DP-100T01 Designing and Implementing a Data Science Solution on Azure

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITILÂ© 4 Foundation certification and who want to prepare for ITILÂ© 4 Foundation exam.</p>Overview<p>By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITILÂ© Practices, and the new Service Value Chain that incorporate the core of ITILÂ© version 4.</p><p>ITILÂ© is the world?s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITILÂ© 4.  This course will earn you 21 PDUs. <br /><br /> <b>This class includes an exam voucher. </b></p></div><div id="course-pills-2"><h3>1 - ITIL 4 OVERVIEW</h3> <ul> <li>Introduction to ITIL</li> <li>Key Concepts of ITIL</li> </ul> <h3>2 - The ITIL Framework</h3> <ul> <li>The Four Dimensions of Service Management</li> <li>The ITIL Service Value System</li> </ul> <h3>3 - The ITIL Guiding Principles</h3> <ul> <li>Focus on Value</li> <li>Start Where You Are</li> <li>Progress Iteratively with Feedback</li> <li>Collaborate and Promote Visibility</li> <li>Think and Work Holistically</li> <li>Keep It Simple and Practical</li> <li>Optimize and Automate</li> </ul> <h3>4 - THE ITIL SERVICE VALUE SYSTEM (SVS)</h3> <ul> <li>Governance</li> <li>The Service Value Chain</li> <li>Continual Improvement</li> </ul> <h3>5 - Key ITIL Practices</h3> <ul> <li>Continual Improvement</li> <li>Service Level Management</li> <li>Change Control</li> <li>Incident Management</li> <li>Service Request Management</li> <li>Service Desk</li> <li>Problem Management</li> </ul> <h3>6 - Other ITIL Practices</h3> <ul> <li>General Management Practices</li> <li>Service Management Practices</li> <li>Technical Management Practices</li> </ul></div>

IT Service Management

ITIL

IT Certifications

IT (Information Technology)

International Trauma Life Support (ITLS)

Institute of Leadership & Management (ILM)

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>The primary audience for this course is an IT, facilities or data centre operations professional working in and around the data centre and having the responsibility to achieve and improve high-availability and manageability of the data centre.</p>Overview<p>After completion of the course the participant will be able to:? Understand the design life cycle of data centres and the stages involved? Discuss the data centre requirements in great level of detail with vendors, suppliers and contractors to ensure that these requirements are met? Validate design plans, quotes and offers proposed by vendors/contractors? Understand redundancy levels for both the data centre design/setup and maintenance? Understand the various building considerations such as bullet proofing, mitigation of seismic activity, fire ratings and thermal stability? Understand how to install a raised floor that meets requirements, avoiding misalignment, level differences and leakage? Understand how to read a Single Line Electrical Diagram to identify and avoid the most common design issues? Choose the correct UPS and parallel configuration, learn and avoid classic parallel installation mistakes? Understand how to calculate battery banks, validate offered configurations to ensure they meet requirements? Understand what distance to keep to avoid EMF issues for human safety and equipment disturbances? Understand the fundamental cooling setup, CFM, Delta-T and other important factors? Understand contamination factors and limitations? Understand full details of fire suppression options, how to calculate gas content and verify installations? Understand how to measure data centre energy efficiency and how to improve it</p><p>The course will bring participants to the level of a suitable sparring partner with suppliers. They will be able to verify offers provided by vendors for correctness, effectiveness and efficiency.</p></div><div id="course-pills-2"><h4>Data Centre Design/Life Cycle Overview</h4><ul><li>Overview of the phases of a data centre life cycle<br />Planning, re-alignment and continuous improvement</li></ul><h4>Standards and Rating Level Definitions</h4><ul><li>Rating level history<br />Difference between Uptime and TIA-942<br />Rating level definitions<br />Redundancy options (N+1), 2N, 2(N+1)<br />Concurrent Maintainability/Compartmentalisation<br />Example configurations<br />Substation and feed requirements<br />Maintenance options<br />Operational processes guidelines/standards<br />Skill development</li></ul><h4>Building Considerations</h4><ul><li>Building location considerations<br />Floor and hanging loads requirements<br />Fire rating for walls and glass<br />Blast protection<br />Bullet proofing<br />Forced entry protection</li></ul><h4>Advanced Raised Floor &amp; Suspended Ceiling</h4><ul><li>Raised floor installation guidelines<br />Techniques to install a proper and leveled raised access floor<br />Common mistakes<br />Choosing the right tiles and their locations<br />Seismic-mitigating floor constructions<br />Choosing the correct suspended ceiling</li></ul><h4>Advanced Power</h4><ul><li>Power infrastructure layout;<br />Formulas which you should know for the data centre<br />Single Line Electrical diagrams; how to read to ensure key components are present for protection<br />Over current protection devices (MCB/MCCB/VCB/ACB/Fuses) definitions and what to use where<br />Earth Leakage devices (RCB/RCD/ELCB/GFCI/ALCI/RCBO), definitions and what to use where<br />Sizing of protective components<br />Lightning strikes and surge protection devices (TVSS/SPD), how they operate, where to use and how to install<br />Power cabling and cable run considerations<br />PDU/DB setup and minimum requirements<br /><br />Generators;<br />Generator types: Standy/Prime/Continuous<br />Component make up and functions<br />Fuel storage and calculation<br />Paralleling of gen-sets<br />Generator room/area requirements<br /><br />UPS Systems;<br />Required specifications for UPS systems<br />How to read data sheets and select the correct UPS<br />Requirements for parallel configurations and avoid pitfalls such as single point of failures<br />How parallel installation should be done, classic mistakes made by installers and how to avoid these<br /><br />Harmonic Filters;<br />Active/Passive filters and their application<br /><br />Battery Banks;<br />Battery bank terminology<br />Designing battery banks, how to calculate, and double check the battery bank to be installed<br />Battery charging pitfalls and ensuring the right charger is being installed and used<br />Using parallel battery banks; how to properly install them, limitations and risks when using batteries in parallel<br />How to test batteries correctly and make decisions on cell/block or string replacement<br />Battery casing choices; ABS, V0, V1, V2<br />Alternative energy storage; flywheel, re-usable cell, compressed air UPS, etc.</li></ul><h4>Advanced Electro Magnetic Fields</h4><ul><li>Sources of EMF<br />Difference between single, three phase and bus-bar EMF<br />Options available to measure EMF and how to interpret the results from single-axes and composite measurements<br />Guidance on safe distance for equipment and humans<br />Calculation of EMF attenuation factor for shielding material permeability and saturation factors</li></ul><h4>Advanced Cooling</h4><ul><li>Important definitions; dry-bulb, wet-bulb, dew-point, RH, sensible and latent heat<br />Psychometric chart and ASHRAE recommendations<br />Environmental class definitions and thermal specifications<br />Temperature/humidity measurements guideline<br />Heat dissipation methods<br />Altitude impact on temperature intake to ICT equipment<br />Floor plan setup for effective cooling<br />Differences in tile surface and supporting structure and the air-flow performance impact<br />Rack door construction and the flow performance impact<br />Equipment Delta-T and its impact<br />Optimising air flow<br />Thermal units conversions<br />Calculations for air volume displacement (CFM/CMH)<br />Cooling capacity calculations<br />Air-conditioning selection<br />De- / humidifying options<br />Air conditioning efficiency<br />SHR impact on cost saving<br />Efficiency indicator<br />New cooling principle and techniques (Submerged, VSD/VRF/ECF/water- and air side economisers)<br />Redundancy guidelines for air-conditioners avoiding classic misconceptions and mistakes for meeting ANSI/TIA-942 compliant designs<br />Installation requirements<br />Connections to fire panel and EPO<br />Commissioning of air conditioners<br />Set points and calibration<br />CFD (Computational Fluid Dynamics)</li></ul><h4>Advanced Fire Protection</h4><ul><li>The fire triangle and elements to stop a fire<br />Detection systems in detail (VESDA, VIEW, smoke sensors)<br />Considerations for installation of sensors<br />Proper testing of smoke sensors<br />Water based systems i.e. deluge, wet-pipe, dry-pipe, pre-action and why most of them don't work and how to detect this<br />Details on Inert and Halocarbon systems and how to select the correct system for your data centre<br />How to calculate the gas content ensuring the appropriate level is installed to suppress the fire including safety considerations<br />Other requirements for gas systems such as release times, hold times, pipe install requirements and other important factors<br />Requirements for the fire detection panel<br />Installation verification, methods, what to check and how<br />New advanced fire suppression technologies</li></ul><h4>Design and Install Scalable Networking Cabling System</h4><ul><li>ANSI/TIA942 cabling structure topology<br />ToR, EoR Design<br />Intelligent patching systems<br />Installation best practice such as routing, bending radius, separation from power, containment fill ratio, fiber link loss calculator, bonding and grounding requirement<br />Standard for telecommunications labeling and administration</li></ul><h4>Environmental Specifications and Contamination Control</h4><ul><li>Acoustic noise effects, regulations, specifications and limits<br />Data centre contaminations and classifications<br />Measurements, standards and limits<br />Preventive measures and avoidance</li></ul><h4>Data Centre Efficiency</h4><ul><li>Business drivers to go Green<br />High-availability or Green?<br />Green guidelines and standards<br />How to measure it and what are acceptable numbers compared to the general industry<br />PUE classes defined by Green Grid and issues with PUE<br />Techniques for saving energy in all parts of the data centre i.e. application/system level, cooling, power distribution</li></ul><h4>Mock Exam</h4><h4>EXAM: Certified Data Centre Specialist</h4></div>

Service Design Courses (SDC)

Certificate of Business Continuity Programme (CBCI)

Certified in Data Protection (CDP)

Electrical Design

Certified Data Centre Specialist (CDCS)


RSPH Level 4 Managing Food Safety and Hygiene for Manufacturing 
5 day training course, delivered via live webinar, with the trainer. 
Exam is taken in person at our location in central London
Next course
2nd, 3rd, 4th, 7th and 8th Oct 2024 
Exam date end Oct or early Nov 2024
Cost is £550 plus £29 for course materials. This course is VAT exempt. 
For full details, please see our website or give us a call



Kitchen Tonic Training Company and Food Safety Consultants

Level 4 Managing Food Safety and Hygiene Course

RSPH Level 4 Managing Food Safety and Hygiene Course (Manufacturing)

RSPH Level 4 Managing Food Safety and Hygiene for Catering 
5 day training course, which you will attend online via a live webinar with the trainer.
Your exam will be scheduled for you in Central London, approximately 2-4 weeks after the online training finishes. This is to give you enough time to revise and prepare for the advance written exam. 
The next course dates are: 
2nd, 3rd, 4th, 7th and 8th Oct 2024 
Exam date end Oct or early Nov 2024
Cost is £550pp plus £29 for course materials
This course is VAT exempt
For full details, please see our website or give us a call. 



RSPH Level 4 Managing Food Safety and Hygiene (Catering)

<div data-mesh-id="comp-lgaq4d6uinlineContent" data-testid="inline-content" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div data-mesh-id="comp-lgaq4d6uinlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(var(--color_15)); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_15));">Wednesdays 6.30-7.30pm (UK)<br fr-original-style="" style="box-sizing: border-box;">From 28 February - 3 April&nbsp;</h2><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 30px; box-sizing: border-box;" fr-original-style="font-size: 30px;">Lighten your Mood</span></strong></span></p><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Every Weds 6.30-7.30pm from&nbsp;28 Feb&nbsp;- 3 April</strong></span></p><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">In these six lessons, we&#39;ll look at how we can access our innate&nbsp;neuroplasticity to help unwind stress and find a sense of calm and centredness in our world, through coming back to our para-sympathetic nervous system: the state we evolved to be in most of the time!</span></p><blockquote style="color: rgb(var(--color_14)); border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">&#39;Almost all of us experience anxiety to one degree or another. Anxiety involves primitive habits of muscular tension, constricted breathing, and physiological stress. Feldenkrais lessons free us from these patterns and help our nervous system to return to a healthy, naturally relaxed, &#39;parasympathetic&#39; state. This is what we all want, and deserve.&#39; &nbsp;David Zemach-Bersin</span></p></blockquote></div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Audio recordings&nbsp;of each class are available afterwards, so you don&#39;t have to attend the class in person.&nbsp;</span></p></div></div></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">Learn to respect and enjoy your own sensations, deepen your breathing and discover how engaging your whole self opens up new freedoms of moving, feeling and thinking for your life. Gentle Awareness through Movement classes, usually done lying on a mat. </span></p>

Fundamentals and Classics
Every Weds 6.30-7.30pm (UK time) from 26 Sept - 12 Dec (no class 17 Oct)
This autumn, we will be going back to exploring fundamental functions and relationships within our selves and our movement through the Feldenkrais Method, encountering classic lessons and discovering new ways to understand ourselves in action.
Each week we will encounter a different function or aspect that is key to our sense of being able to move with ease and freedom through our lives. For instance, we will explore our ability to turn through our spine, to round, extend or bend, as well as enlarging our repertoire of possibilities - looking to move with pleasure and reversibility. 
The first few lessons will explore Fundamental Functions. There will be an early 'half-term' the week of 17th Oct, and then the following weeks we will move through a series of outstanding Classic lessons, that will be useful to return to for yourself.
Audio recordings of each class are available afterwards, so you don't have to attend the class in person, if you can't make that evening. 

Jonathan Young

Learn to respect and enjoy your own sensations, deepen your breathing and discover how engaging your whole self opens up new freedoms of moving, feeling and thinking for your life. Gentle Awareness through Movement (Feldenkrais) classes, usually done lying on a mat. 

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