Description

This programme will enable participants to manage disciplinary, capability and grievance issues effectively. The emphasis is on the use of a structured approach, with problems identified early and managed positively and proactively. The course builds knowledge, skill and confidence in handling these issues objectively, fairly and appropriately in line with internal policies / procedures, best practice and legal requirements.

The programme is always tailored to the client organisation's internal policies and procedures. Participants are asked to familiarise themselves with relevant policies before the course since they will be referred to during the training.

TAKE DISCIPLINARY ACTION IN A TIMELY AND APPROPRIATE MANNER

APPRECIATE THE EMPLOYMENT LAW ISSUES INVOLVED

ENSURE THAT THEY ACT IN ACCORDANCE WITH YOUR ORGANISATION'S POLICIES AND PROCEDURES

PREPARE FOR A DISCIPLINARY HEARING

MANAGE GRIEVANCES EITHER FORMALLY OR INFORMALLY, AS APPROPRIATE

PREPARE AND CONDUCT INVESTIGATIONS INTO ALLEGED INCIDENTS IN THE WORKPLACE

1. Introduction

Course objectives and benefits from attending this course

Participants' experience and confidence in this area

Personal objectives

A scenario - identifying reasons for poor performance

The difference between conduct and capability

2. Employment legislation

An overview of current legislation / case law in in relation to unfair dismissal and discrimination

Practical implications for managers

3. Managing conduct

The purpose of taking disciplinary action

Disciplinary rules and procedures

ACAS Code of Practice

Rights of representation

The importance of setting clear standards and the need to measure and monitor performance / conduct objectively and consistently

4. Understanding disciplinary policy and procedures

Overview of internal policy and procedures

Informal and formal action

Overview of key stages (investigation, hearing, appeal)

Outcomes and levels of warning

Ordinary dismissal and dismissal for gross misconduct

Roles and responsibilities

Working with HR

Working with TU representatives where appropriate

5. The disciplinary hearing

Preparing for the hearing - a checklist

Roles and responsibilities of all present

Structuring the hearing

Using witnesses

Taking notes

Reviewing the evidence and reaching a decision objectively

Written confirmation of decision

Rights of appeal

Practical scenario-based exercise

6. Managing capability

Your organisation's procedure - overview of internal policy and procedure

Informal and formal action

Overview of key stages and potential outcomes

Roles and responsibilities

Practical scenario-based exercise

7. Managing grievances

Understanding what constitutes a grievance

Informal resolution

Managing grievances in line with your organisation's grievance policy and the ACAS Code of practice

Roles and responsibilities

Practical scenario-based exercise

8. And finally...

Open forum - remaining challenges and 'what if' scenarios

Action planning - identifying how participants will transfer this learning into the workplace and what else they may need which will help them to do this effectively

Review and close

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Disciplinary, Capability and Grievance Issues

By Maximum Performance

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