1273 Design courses in London

The 2-day Coaching and Mentoring for Managers course is designed for organisations that want their managers and team leaders to apply practical coaching and mentoring skills in everyday work situations in order to develop the performance of those they are responsible for, as well as improving communication within the business. Previous attendees have included chief executives, general managers, and HR managers, right through to production line supervisors and office staff. In fact, anybody that has to work as part of a team and relies on other people's efforts will benefit from this programme. -------------------------------------------------------------------------------- Course Syllabus The syllabus of the Coaching and Mentoring for Managers course is comprised of four modules, covering the following: Module One Introduction to Coaching and Mentoring * Exploding the myths surrounding coaching * Benefits of coaching and mentoring * The role of a coach and mentor * How to avoid everyday interference that takes your time away from coaching people to achieve results * How motivation works * The difference between mentoring, coaching, directing, supporting & delegating, and learning when it is necessary to apply them * Why coaching is an action orientated partnership purely focused on measurable results * Coaching and mentoring outcomes Module Two Managing a Coaching Session * The most important skills of a business coach * The key characteristics of a good coach * How to ask powerful coaching questions * Opportunity to role-play using the STAR/GROW model Module Three Mentoring in Action * Mentoring suggestions * The first meeting * Between first and second meetings * The second meeting * The Experiential learning cycle * Model discussions * Frequent questions asked by Mentors * Duration of mentoring * End of relationships Module Four Putting Learning into Practice * Building a bank of great coaching questions * Demonstration of what has been taught in a live coaching/mentoring meeting * Individual feedback from a professional coach * Creating SMART action plans * Getting started as a work coach/mentor * Group review and feedback on new learning * Action steps for new coaches -------------------------------------------------------------------------------- SCHEDULED COURSES Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

> An accredited qualification to prepare supervisors and team leaders for a > future management role. This programme gives Team Leaders & Managers the skills, disciplines and confidence to manage their team effectively and add a great deal more value to the organisation - where they have to apply their learning in order to achieve the highly coveted ILM qualification. In order for a business to obtain maximum results, it is important that employees are motivated and supported in their job roles. It is the responsibility of the team leader or supervisor to lead their team effectively and present feedback to management. This 3-day programme will guarantee to boost your performance as a team leader and help you make the transition from working in a team to leading a team. We use a combination of theory and practical to help you develop yourself, and a toolkit of resources to use in the workplace. This is an internationally accredited course which not only carries kudos but it ensures you apply the learning back into the workplace for an immediate impact. All of our ILM Programmes are provided in partnership with BCF Group Limited [https://www.thebcfgroup.co.uk/management-training/ilm-level-2-award-in-leadership-and-team-skills.php], which is the ILM Approved Centre we deliver under. -------------------------------------------------------------------------------- Course Syllabus The syllabus of the ILM Level 2 Award in Leadership and Team Skills course is split into three main modules, covering the following: Module One Developing Yourself as a Team Leader * Learning the various roles, functions and responsibilities of a team leader - depending on workplace * Recognising limits of authority and accountability, and how these are defined * Developing personal skills and abilities for effective team leading * Using reflective learning skills to improve performance * Identifying areas of strength and possible improvement * Finding ways of obtaining feedback from others * Receiving and responding positively to feedback Module Two Workplace Communications * Learning stages in the communication process * Consideration of the recipient's needs * Spotting barriers to communication and how to overcome them * Establishing a range of direct communication methods relevant to the team * Collating a range of direct communication methods relevant to people outside own area of responsibility. This includes written, telephone, e-mail and face-to-face * Recognising the aspects of face-to-face communication, including appearance, impact, body language * Realising the importance of succinct and accurate records of one-to-one oral communication * Reasons for maintaining records of one-to-one communication (e.g. potential disciplinary or legal issues) Module Three Managing Yourself * Setting SMART objectives and using them to prioritise own actions * Learning simple time management techniques * Developing an awareness of own skills and abilities * Giving yourself personal objectives in relation to team objectives * Developing flexibility and responding to daily changing circumstances * Diagnosing the causes and impacts of stress at work * Identifying symptoms of stress in yourself * Knowing the implications of stress for workplace and non-work activities/relationships * Developing simple stress management techniques * Available sources of support * Action planning and review techniques -------------------------------------------------------------------------------- ACCREDITATION As with all ILM accredited programmes, participants will need to complete the post-programme activity in order to achieve their full ILM Level 2 Award in Team Leading. This element is designed to show to ILM that you are able to apply what you have learned in the workplace. WHO IS IT FOR? This programme is ideal for practising or aspiring team leaders, in any industry sector, who is looking to gain a solid foundation or develop their existing skills as a team leader. This internationally recognised course will give you a solid understanding of what is needed to be a successful team leader, how to delegate, motivate and how to implement these skills in to your work place. WHAT WILL I LEARN? At the end of the course, successful candidates will: * Have a good understanding of the team leader role * Apply a range of effective communication skills to overcome barriers * Know how to motivate, build confidence and gain the best from their teams * Identify, build and encourage effective team behaviours * Apply practical skills and knowledge to be transferred to the workplace * Gain an internationally recognised qualification WHAT IS REQUIRED? There are no formal entry requirements, but participants will normally be either practising or aspiring team leaders, with the opportunity to meet the assessment demands and have a background that will enable them to benefit from the programme. SCHEDULED COURSES Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information about running this course in-house at your premises, please contact us for more information.

Some people naturally possess an ability to sell and others over time develop their own style. We have created a highly practical course to give you the confidence and ability to sell over the phone or face to face. We focus the exercises, theory and discussion on your own job role and experiences to ensure you can return to the workplace to deliver tangible results. This 2-day course is designed for individuals who are new to selling, those in a sales role but have not received any formal training, or professionals who would like to brush up and enhance their current selling skills and learn some new techniques. -------------------------------------------------------------------------------- Course Syllabus The syllabus of the Essential Selling Skills course is comprised of seven modules, covering the following: Module One Understanding the Customer * The importance of good customer care * Selling vs. selling attitude * The reasons people buy * Adopting a positive approach Module Two Self-Awareness * Understanding your selling style * Adapting your selling style to your customer * Understanding your customers buying style Module Three Effective Communication and Rapport Building * Why does communication need to be effective? * Actively listening to your customers' needs * Right question at the right time * The impact of positive and emotive language Module Four Taking a Consultative Approach * Different styles of selling * Taking a consultative approach to selling * Preparation techniques * Buyer behaviour and motivation * A selling approach to match the buyers mind Module Five Presenting the Solution * Selling the benefits * Sales tool kit * Unique sales points * Advanced questioning techniques Module Six Gaining Commitment * Recognising and acting upon buying signals * Dealing with customers concerns * No means no? * How to cope in stressful situations Module Seven Confirming the Sale * Confirming or closing? * Effective confirming techniques * Going the extra mile -------------------------------------------------------------------------------- BENEFITS FOR YOU AS AN INDIVIDUAL This course will increase your confidence and ability to sell, having provided you with tools and techniques to achieve maximum results. Delegates always leave with fresh ideas, energy and motivation to succeed. FOR AN EMPLOYER The attitude of the delegates and the results they deliver will speak for themselves. All techniques are easy to apply back into the workplace for an immediate impact. WHAT WILL I LEARN? By the end of the course, participants will be able to: * Appreciate the need for preparation before a sales appointment * Effectively identify and meet needs with advanced questioning techniques * Identify verbal and non-verbal buying signals * Construct professional answers to questions and possible objections * Present your products and/or services with the buyer in mind * Identify and use a selling style appropriate to capture the buyer's attention * Recognise and overcome major objection types * How to apply effective confirmation techniques with the buyer in mind REAL PLAY OPTION We offer an innovative solution to engage the learners and bring real negotiation and closing scenarios to life. We use actors who improvise scenarios which have been specified by the group. * The group is split the group into 2 sub-groups, one with the actor, the other with the trainer. * Each group has a brief and has to instruct their trainer/actor on how to approach the scenario supplied. * The actor and trainer perform the role play(s) as instructed by their respective teams; however during the action they can be paused for further recommendations or direction. * The outcome is the responsibility of the team(s) - not the performers. SCHEDULED COURSES This course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information please contact us.

Most organisations and businesses are trying to navigate the best way back to a functional working framework. But two things need to happen - 1. The working practices need to be efficient, sustainable and compatible for meeting the demands and needs of the organisation; it’s clients, it’s workforce and it’s Leaders 2. The culture needs to be welcoming, authentic and supportive otherwise there will be disenfranchisement and potentially a churn of staff and loss of talent What has been proven to be a very successful approach to mitigate the dangers of demotivated team members and poor efficiency levels is a bespoke ‘Ushering the Team Back to the Workplace’ workshop. -------------------------------------------------------------------------------- PROGRAMME OUTLINE Below is a template of an actual Programme that has been delivered very successfully for clients such as the NHS; Claranet; Jotun Paints & Workspace. This, however, can be modified to suit any group or size. It will be designed to reflect the Organisation’s preferred Hybrid working framework and communication systems. The options of having the innovative Real Play technique to help handle delicate conversations is especially effective. The biggest gain is to reconnect the relationships via the activities and exercises, which would be selected carefully. Key commitments and buy-in is always the priority outcomes - which this programme will help deliver in just 1 day. The objectives include: * Making the transition back to working as a collaborative team * Enhancing the Leadership skills of the team * Reviewing/establishing the Hybrid working protocols * Galvanising the Team spirit * Maintain inclusivity among full-time; part-time and Region based team members * Energising and motivational * Fun! EXERCISE – ROUND THE BEND The team are to follow the instructions delivered as they walk (and jump) through the route – always keeping a safe distance apart. The instructions become more complicated as they progress. DEBRIEFING POINTS: * Dealing with Change * Attention to Detail * Adapting approach * Optimising results EXERCISE - NUMBER CRUNCH (3 x Cohorts of 12/13) The team must be effectively led and motivated to work as one unified group to reach their objective of visiting each numbered location within a very tight deadline. DEBRIEFING POINTS: * Support and co-ordination * Strategy and planning * Adapting approach * Optimising results TUTORIAL – TEAM DYNAMICS * Tuckman model * Phases of Development towards Maturity EXERCISE - JUGGLING (3 x Cohorts of 12/13) The group(s) will be invited to optimise the number of ‘clients’ (juggling balls) they can manage at one time. This involves devising a sequence between the group to achieve maximum results without making any mistakes. We introduce different balls which represent different degrees of complexity, challenging the group’s preparation and approach to a variety ‘customers’ needs. DEBRIEFING POINTS: * Ensuring effective communication * Clarifying the approach for dealing with the unexpected * Setting expectations and reviewing delivery * Treating every colleague with care and respect TUTORIAL - EMAIL ETIQUETTE * The primary standards – best practices * ABSURD model * Preparation and planning * Top Tips WORLD CAFE The team are split into 5-6 sub-groups – each with a specific review focus:- * What recommendations do you have to engage the team back into the Workplace? * How do we ensure the framework is efficient? * What are the best ways to optimise team working strategically when most/all team members are in the office? * What potential barriers are there? * How do we accommodate for the Regional team members? * What are the benefits to bringing the team back to the workplace? Each session has 2 – 3 rounds with each table’s ‘host’ sharing feedback for applying to the Team Action Plan – or Charter. DEBRIEFING POINTS: * Each Syndicate’s recommendations and capture the key actions they generate 'REAL PLAY' We offer an innovative solution to bring real Leadership/team scenarios to life. We use actors who improvise scenarios which have been specified by the group. * The group is split the group into 2 sub-groups, one with the Actor, the other with the Trainer. * Each group has a brief and has to instruct their Trainer/Actor on how to approach the scenario supplied. * The Actor and Trainer perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. * The outcome is the responsibility of the team(s) – not the performers Assign 24 x ‘Directors’ (4 for each Player – Phil & Julia – for each Real Play. POTENTIAL REAL PLAY SCENARIOS: * Engaging with a team member as to how the new working plans will be applied. * Overcoming concerns to the new working practices/framework * Addressing issues where a team member feels excluded from the teamworking practices/culture Debrief the Programme Individual Action Plans Team Priorities for application into the workplace

* Handset Training on Yealink & Fanvil handsets * 3CX Web Client User Training * 3CX Phone App * iOS & Android Mobile Apps * Voicemail User  * Receptionist/Switchboard * Supervisor/Agent * 3CX Web Client Admin Training (FREE/SMB/STARTUP) * 3CX Management Console Admin Training (PRO/ENT) * 3CX CFD (Call Flow Designer) **Coming soon! * XIMA CCAAS on 3CX Agent, Realtime, Recording and Reporting

Workplace Mediation

This course is ideal to give all members of staff basic fire training to increase awareness and cooperation in the event of a fire in the workplace.

This Health & Safety in the Care Sector Course works alongside, and helps, learners understand Standard 13 of the Care Certificate. This Standard touches on the legislation, policies & responsibilities relating to Health & Safety in the care sector, as well as looking at accidents and sudden illnesses.

NPORS Quick Hitch Awareness (N034)

Our team of Construction industry experts provide business management training for leaders and business owners across England and Scotland -------------------------------------------------------------------------------- CONSTRUCTION INDUSTRY SPECIFIC CONSTRUCTION BUSINESS GROWTH ACADEMY The Power Within Training is dedicated to helping construction-based business owners and construction management throughout England, Scotland, and Wales achieve more than they believed possible. Our construction business training is designed to develop owner-managers and help them create the future they want. To ensure business growth, we have a dedicated team of industry professionals to give unique support specific to the skills, traits, and challenges found within Construction. This programme was created to help you push and elevate your business to the next level. Contact us to register for our construction business training. EXPLORE OUR CONSTRUCTION BUSINESS GROWTH COURSE We created the Business Growth Academy for business owners like you to grow and develop their businesses in a more controlled and sustainable way. To ensure growth, our construction business training is a series of six training modules focused on business growth, leadership, and financial management. Most of our participants are business owners looking to get the tools needed to spend more time working on their business while generating more profitability to ensure consistent business growth. The Power Within Training uses the latest business growth strategies, which allow you to identify, modify and quickly implement our easy-to-follow business-building tools and techniques designed around the construction and property development industry. Whether you are a business owner or an aspiring construction and property development entrepreneur, our Construction Management Course will provide the tools and techniques to drive your business forward and achieve sustainable growth. Join us at the Business Growth Academy and unlock your full potential. -------------------------------------------------------------------------------- THE GOAL OF OUR CONSTRUCTION MANAGEMENT TRAINING Our goal with this training is to provide you with the tools you need to take control of your business. This allows you to use the latest strategies and ensure the smooth growth of your construction business. The construction management training we offer is a three-month course with new modules available twice monthly, delivered via Zoom or in person. These modules are designed to work around your schedule. After, you’ll have a 39-hour CPD certification thanks to our CITB skills & training courses. Overall, our fully funded construction management training will help you place the proper foundation, allowing you to build a more substantial and focused business that’s centred around constant growth and profits while future-proofing your business. -------------------------------------------------------------------------------- BUSINESS GROWTH ACADEMY THE BENEFIT OF OUR BUSINESS GROWTH ACADEMY As you go through our training, you’ll delve into each module and the critical steps and tools. These include how to plan, organize, and control construction operations, all designed to provide you with a well-rounded view of your business. Not only will you get the tools you need to ensure your construction business growth, but you’ll also get access to benefits such as lifetime access to your online interactive training portal, entrance into a private social and professional networking group, pro bono coaching, and mentoring from industry experts and leaders. Here are some additional benefits of our construction management training: REGISTER YOUR INTEREST TODAY * You’ll build a personalised 12-month business development plan that keeps you focused on high-value activities, ensuring you remain on track to grow. * Tools and techniques to not only measure but also increase your profitability within your business. These tools help you ensure that you’re never leaving money on the table again. * Learn, develop, and nurture self-management and leadership strategies that you can work on and in your business to help you from chasing your tail or burning out. * You’ll develop unshakeable confidence in your business’s ability to grow and become the kind of entrepreneur that chooses the customers they want to work with, meaning customers who are driven by value, not by price. * Gain valuable leadership and self-development skills, which encourage learning for life. * Lastly, you’ll no longer wonder, “what if?” You’ll have the knowledge and understanding to keep unlocking and growing your business’s true potential. -------------------------------------------------------------------------------- WHAT'S INCLUDED IN THE PROGRAMME COURSE OVERVIEW As we’ve mentioned, our business management course is designed to be completed over three months, with two courses being released monthly. These are designed to be done on Zoom or in person and are flexible around your busy schedule. Our modules were created to be easy to understand while providing the resources needed to elevate your construction business. Here is a more in-depth look at what to expect from our modules: Module 1: The C.O.D.E Breaker: The Business Fundamentals This module will encourage you to deep dive into your why and break the business C.O.D.E. You’ll be shown the importance of knowing why you started the business, how you can build a business while remaining authentic, and what needs to be done to ensure you create and support a solid foundation moving forward. During this module, you’ll discover how to successfully build a business in the construction industry, from the fundamentals and foundations to the growth. Lastly, we’ll review your vision, values, and purpose, show why these are critical areas, and allow you to establish a real business for you and your customers. Module 2: Your M.E.N.T.A.L Agility: The Entrepreneurial Mindset With this module, we’ll focus on self-leadership and how you should constantly be developing the ‘inner game’ or minder and the ‘outer game’ or action. The inner game consists of intention, self-awareness, self-confidence, and self-efficacy. These must be used to achieve personal mastery, while the outer game consists of influence and impact. M.E.N.T.A.L. agility is your key to all success and failure, meaning that without leading yourself, you’ll never find business success. For us, your M.E.N.T.A.L. agility is made of five key components that enable you to transition from owning a business to thinking and planning like an entrepreneurial business owner. Module 3: The T.I.M.E Multiple: Working ON or Working IN The point of this module is to help you understand that you can’t manage your time; you can only manage your use of time or your self-management skills. It’s vital to have strong self-management skills to be more successful at work. We’ll explore ways to help maximise your time and identify your High Payoff Activities. The T.I.M.E. multiplier is about accepting that you cannot do everything yourself. Instead, it would be best if you focused on your high-payoff activities. Our goal is to teach you to say it’s okay to say no. We’ll show you the importance of recognising the significance of all your decisions. Along with that, we focus on unique planning and defining processes to bring the future into the present. Module 4: The Business P.R.O.B.E: The Numbers Game Understanding your finances is essential as it allows you to make informed decisions that have the potential to make significant impacts on your business, growth, and even your bottom line. We want you never to leave money on the table again. When you know the difference between markup and margin, fixed and variable costs can make the difference between owning a business and the business owning you. Understanding your business numbers will increase your revenue and profitability and even grow your business. Module 5: High-Performance T.E.A.M.S: The Well-Oiled High-performing teams are more than a group that works together. A high-performing team has clear priorities and purposes and shares an understanding of how each team member or subcontractor prefers to approach work. The foundation of a high-performing team or business starts with trust. The development starts with creating an environment where leaders and team members can openly disclose which strengths they feel they bring to a team and what support they need to be their best selves. Truth is that all people’s problems directly reflect the business owner’s leadership and management. When a team doesn’t do things your way, they probably have no idea what your way is. Module 6: G.O.A.L.S: Setting & Defining the Accountability System Everyone works best with clearly defined goals, from completing a refurb on a budget or growing your construction business to over 10M annual profit. Remember the old saying, through a goal with a plan, is just a wish! We’ll teach you our tried and tested process for setting and achieving your objectives by focusing on what matters most. Reviewing your daily, weekly, and monthly goals, we can help you make high performance a habit. Best of all, you’ll create a detailed 12-month business development plan to get your personal and professional goals moving in the right direction. -------------------------------------------------------------------------------- MEET THE CONSTRUCTION BUSINESS TRAINING PRESENTERS DERRICK MATHESON: TRAINING AND DEVELOPMENT DIRECTOR AND TRAINER OF BUSINESS GROWTH ACADEMY A seasoned business owner, Derrick understands the challenges UK construction and property development professionals face. We have crafted a targeted program that simplifies growth, empowering entrepreneurs with easy-to-implement strategies.  Derrick’s mission is simple: to empower and equip ambitious entrepreneurs and professionals with the tools and knowledge necessary to thrive in today’s competitive market. The Business Growth Academy is a testament to his dedication, offering an innovative, step-by-step business-building process that demystifies the complexities of growth and unlocks the full potential of your enterprise. STUART MASON: BGA’S BOLD TRAINING MANAGER, LEAD TRAINER, AND AUTHOR OF “HOW TO WRECK YOUR BUSINESS  Stuart, the fearless BGA Training Manager and Lead Trainer has turned his business failures into powerful lessons for others. As the author of “How To Wreck Your Business,” Stuart shares his hard-earned wisdom to help business owners avert the same pitfalls that led to the demise of his own company on its 20th anniversary. Stuart’s approach is refreshingly direct and unapologetically abrupt, cutting through the noise to deliver real-world insights that make a difference. Don’t expect a dry lecture on business theory from a dusty textbook; instead, Stuart offers a ‘streetwise’ perspective that is both practical and actionable, pushing you to uncover the answers that will make your business shine in a competitive market.